Summary: The Manager, Quality Assurance and Education will provide leadership to develop, adapt and institutionalize a comprehensive strategy to advance strategic and clinical initiatives of the organization. The Manager will work collaboratively across functions and projects from design development to execution to ensure that data drives decisions. He/She drives the tools and analysis necessary to improve decision making and performance. The Manager partners with user departments to enhance existing business applications and to facilitate solutions to meet business requirements. He/she will work closely with the Clinical Support Team, Data Analyst, C-level executives to capture data needs, assess the market, and make recommendations for ultimately driving change through innovation, process improvement, and systems thinking.
Responsibilities:
Clinical QI/QA Support
Develop systems to ensure assessments are conducted based on data systematically collected from patient records.Supports needs for the CMO to reviews, summarize, and present results of all QI/QA activities at meetings of the QCC Committee of the CFHE Board, to the full board when requested, and at provider meetings/management meetings, etc.Works with CMO to address identified QI problems with individual providers when necessary.Advises, seeks input, and creates the QI plan and operating procedures annually or more often as deemed necessary.Works with IT to develop QI monitoring tools and develop reporting tools/reports.Oversees the chart audit process with CMO. These chart audits will be done monthly, quarterly or yearly and are centered upon reviews in a lifecycle area (e.g. pediatrics, adult, geriatric, etc.), an individual provider’s performance, or upon a clinical service line (e.g. diabetes, asthma, etc.).Responsible for preparation of accreditation reviews and accreditation feedback reporting to the QI/QA Committee.Monitors outcome measures and implementation of newly implemented QI/QA programs. Maintains a log/Binder of all QI/QA activities, including the monthly/quarterly reports and minutes.Assists CMO to ensure providers are adhering to current evidence-based clinical guidelines, standards of care, and standards of practice in the provision of health center services, as applicable.Provides Quality oversight and support for our clinical development programs.Supports our Clinical Quality Management System through the development, implementation and management of Quality Assurance procedures, processes and systems.Executes on and/or provides oversight of quality monitoring and assurance of clinical trial execution of our sponsored protocols.Executes on and/or provides oversight of clinical investigator audits, documentation audits and other study-specific or process audits.Develops relevant training materials and conducts training.Assists with the preparation, coordination, and management of regulatory agency inspections.
The Manager of QA and Education is to plan, implement, direct and evaluate the educational program of all personnel in the facility based on identified resident needs, staff needs, and County, State and Federal laws and regulations, as applicable.
· Maintain an acceptable standard of nursing practice and professional decorum
· Knowledge of County, State, and Federal laws and regulations, as applicable
· Knowledge and implementation of the clinic's policies and procedures
Direct and conduct the clinic orientation of new employees according to regulations which includes but is not limited to philosophy and objectives of care, safety, infection control and the policies and procedures
· Coordinate In-service Education programs for all employees together with their respective department heads
· Identify facility staff needs for education together with the Manager of Clinic Operations
Plan and conduct meaningful in-service education programs according to regulatory requirements for nursing personnel and all facility staff to assure competency in existing and new skills, and as directed by the Manager of Clinic Operations
· Prepare and maintain all required records
· Insure that in-services are scheduled timely and posted in designated areas
· Maintain current records of orientation and in-service attendance for each employee
· Maintain department records in a complete and orderly manner
Monitors regulatory and industry trends/actions and reports regularly to Quality Assurance management.Engages with study teams and functions for proactive inspection readiness across all clinical programs.Other duties as assignedCompany DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read LessExecutive Nurse – Clinical Operations Manager
Position Summary
The Executive Nurse – Clinical Operations Manager is a senior leadership position responsible for overseeing the clinical operations across multiple healthcare sites. This role blends executive-level clinical administration with project management expertise and provider oversight to ensure high-quality, patient-centered care is consistently delivered. The position requires strong clinical leadership, operational oversight, and the ability to align healthcare delivery with organizational goals and compliance standards.
Key Responsibilities
1. Strategic Leadership
- Develop and implement long-term strategies to improve patient care and staff performance in congruence with the Assistant Chief Medical Officer (ACMO).
- Participate in high-level decision-making with executive leadership to align clinical goals with operational needs.
2. Clinical Operations Management
- Direct daily clinical functions and workflows across departments or multiple sites.
- Ensure clinical operations comply with applicable healthcare laws, accreditation standards, and organizational policies.
- Monitor key performance indicators (KPIs), including patient satisfaction, productivity, and encounter rates.
3. Financial Oversight
- Manage clinical budgets, resource allocation, and financial forecasting for nursing and medical assistant functions.
- Evaluate operational efficiencies and implement cost-effective strategies.
4. Staff Management
- Supervise, mentor, and evaluate performance of clinical staff, including Medical Assistants and front-line clinical support.
- Oversee recruitment, onboarding, training, and continued professional development of staff.
- Address performance issues using standardized accountability and progressive discipline tools.
5. Quality and Compliance
- Ensure adherence to clinical policies, regulatory standards, and HRSA, Title 22, and Medicare/Medicaid requirements.
- Lead quality improvement initiatives, patient safety protocols, and compliance audits.
- Conduct regular chart reviews and support peer review processes.
6. Project Management
- Lead or support key organizational initiatives including expansion projects, EHR optimization, or clinical innovation pilots.
- Coordinate timelines, staff assignments, vendor engagement, and cross-functional team alignment.
- Develop standard operating procedures and project dashboards for leadership reporting.
7. Provider Management & Engagement
- Lead provider performance check-ins using standardized scorecards and metrics tied to productivity, quality, and teamwork.
- Facilitate monthly provider huddles to discuss operational issues, upcoming changes, and quality improvement initiatives.
- Oversee provider onboarding and orientation to ensure clinical integration and cultural alignment.
- Collaborate with the Chief Medical Officer (CMO) and Assistant Chief Medical Officer (ACMO) to address provider concerns and enhance retention.
- Monitor provider performance trends and escalate coaching, mentoring, or corrective action as needed.
- Oversee provider scheduling and clinical coverage, ensuring continuity of care, adequate staffing, and alignment with operational needs and patient volume across all sites.
Qualifications
- Current RN license or Advanced Practice Clinician (PA/NP) licensure in California.
- Bachelor’s degree in Nursing or related field required; Master’s degree preferred.
- Minimum 5 years of clinical leadership experience in a multi-site outpatient setting.
- Proven skills in people management, compliance, workflow optimization, and quality assurance.
- Strong understanding of community health centers and Federally Qualified Health Center (FQHC) operations.
Reporting Structure
This position reports to the Assistant Chief Medical Officer and has direct oversight of site-level clinical staff, excluding licensed physicians and advanced practice providers.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read LessOverview
The Manager of Information Systems & Technology provides leadership and hands-on oversight of CFHE’s information systems, network infrastructure, and data security operations across multiple sites. This position manages a team responsible for supporting more than 150 employees across 11 business units and 7 physical locations. The Manager ensures reliable and secure access to technology resources, oversees vendor relationships, manages hardware inventory, and enforces data protection and HIPAA compliance. This role is both a leadership and an execution role—requiring technical expertise, proactive management, and a strong commitment to maintaining operational excellence across CFHE’s IT ecosystem.
Supervisory Responsibilities
Provides leadership and direct oversight to the IT support team, including systems administrators, helpdesk personnel, and technical specialists. Collaborates closely with the Senior Development Manager to align infrastructure, database, and software initiatives with organizational priorities.
Primary Duties and Responsibilities
· Provide leadership and day-to-day management of all IT systems, hardware, and network infrastructure across CFHE’s multi-site operations.
· Oversee desktop support services for 150+ employees, ensuring timely resolution of user issues and minimal system downtime.
· Manage and maintain inventory of hardware, software licenses, and IT assets; ensure lifecycle management and timely replacements.
· Administer and monitor network systems, firewalls, routers, and VPN connections to ensure reliability, redundancy, and security.
· Oversee cybersecurity operations, including endpoint protection, intrusion detection, and access controls, to safeguard CFHE data and systems.
· Ensure compliance with HIPAA, HRSA, and organizational data security standards, maintaining logs, access controls, and encryption protocols.
· Administer Microsoft Azure and Microsoft 365 environments, including user provisioning, permissions, and policy enforcement.
· Collaborate with the Senior Development Manager to support the full-stack development team, database management, and API integrations.
· Oversee SQL database management, backup integrity, and performance tuning to ensure system reliability and data availability.
· Manage third-party vendors and service providers to ensure adherence to service level agreements (SLAs) and CFHE technical standards.
· Participate in system audits, risk assessments, and data recovery exercises to ensure operational continuity and compliance readiness.
· Develop and implement standard operating procedures (SOPs) for IT operations, access control, and incident response.
· Support end-user training, onboarding, and technical education for employees to promote secure and efficient use of technology resources.
· Prepare and maintain documentation on network configurations, system architecture, and IT compliance protocols.
Minimum Qualifications
· Bachelor’s degree in Information Technology, Computer Science, or a related field required; Master’s degree preferred.
· Minimum of five (5) years of progressively responsible experience in IT systems management, network administration, or cybersecurity.
· Experience in healthcare or Federally Qualified Health Center (FQHC) environment preferred.
· Strong knowledge of Microsoft Azure, Microsoft 365, and Windows Server environments.
· Proficiency in SQL database management, scripting, and system integrations.
· Hands-on experience with cybersecurity frameworks, firewall management, and endpoint protection solutions.
· Experience managing IT vendors, contracts, and service-level agreements.
· Excellent troubleshooting and problem-solving abilities with a service-oriented approach.
· Valid California driver’s license and ability to travel between CFHE sites as needed.
Required Skills and Abilities
· Strong leadership skills with the ability to guide, mentor, and collaborate with technical staff and cross-departmental teams.
· Advanced knowledge of information systems architecture, cybersecurity practices, and data governance standards.
· Excellent communication and documentation skills with attention to detail.
· Ability to balance hands-on technical work with managerial oversight responsibilities.
· Demonstrated ability to maintain confidentiality and ensure compliance with HIPAA and organizational data standards.
· Commitment to CFHE’s mission of providing secure, reliable, and accessible technology that supports quality patient care.
Working Conditions and Physical Requirements
· Work performed primarily in an office environment, with occasional travel to other CFHE sites.
· Must be able to sit or stand for extended periods and lift up to 25 pounds of computer or network equipment.
· Regularly uses computers, servers, and telecommunication equipment requiring manual dexterity and visual acuity.
· May be required to respond to after-hours system issues or emergencies.
CFHE Core Values
· Commitment to Service – Dedicated to improving the health and well-being of our communities through secure and reliable systems.
· Integrity and Accountability – Upholding ethical standards in data security, confidentiality, and technology operations.
· Teamwork and Collaboration – Partnering with all departments to ensure seamless technology integration and support.
· Respect and Compassion – Supporting CFHE staff with professionalism and empathy in all interactions.
· Excellence and Quality – Ensuring systems reliability and data protection to support high-quality patient care.
Our Mission
At the Center for Family Health & Education (CFHE), our mission is to provide comprehensive, compassionate, and culturally sensitive healthcare to individuals and families in the communities we serve. The Information Systems & Technology team supports this mission by ensuring reliable, secure, and innovative technology solutions that empower staff and protect patient information.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read LessFront Office Medical Assistant
DEPARTMENT: Pediatrics
REPORTS TO: Clinic Manager
This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.
Summary: Verifies patient information by interviewing the patient, recording medical history, and confirming the purpose of the visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature, and reporting patient history summary.
Responsibilities:
· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
· Answering, screening, and directing phone calls to appropriate parties without error
· Scheduling appointments
· Obtain and document all pertinent information in patient’s charts and review for accuracy.
· Maintain timely patient flow and room availability.
· Stock and maintain exam rooms, nursing stations, and individual workstations.
· Participate in unit duties such as cleaning and sterilizing instruments and ordering supplies.
· Maintain a current, accurate surgical log, procedure log, lab log, and patient tickler files, as appropriate.
· Assist with training of new personnel.
· Ensure appropriate handling and accurate documentation of all medications ordered by the provider.
· Knowledgeable with referral system and ensures accurate and timely follow through with all referrals generated.
· Verify eligibility with all insurances, request authorizations/referrals
· Contact Primary Care Physicians for required information
· Create charts and upload all authorizations and referrals
· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
· Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
· Other duties as assigned.
Qualifications:
· Medical Assistant Certification/ Diploma
Due to the nature of the population we serve, it is imperative that you speak Spanish· CPR/BLS Certification
· High School Diploma or equivalent
· Minimum of 1 year MA experience.
· Minimum 1 year Receptionist experience in Medical Office
· Knowledge of medical terminology
· Excellent people skills.
· Ability to work well and effectively with others, and to multitask.
· Excellent telephone and communication skills.
· Knowledge of CPT codes and different types of insurance (Medi-Cal/HMO/PPO).
· Ability to work quickly and under pressure.
· Customer service driven.
· Excellent time management skills, and a team player mentality.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read Less
Front Office Medical Assistant
DEPARTMENT: Primary Care
REPORTS TO: Clinic Manager
This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.
Summary: Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature, and reporting patient history summary.
Responsibilities:
· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
· Answering, screening, and directing phone calls to appropriate parties without error
· Scheduling appointments
· Obtain and document all pertinent information in patient’s charts and review for accuracy.
· Maintain timely patient flow and room availability.
· Stock and maintain exam rooms, nursing stations and individual workstations.
· Participate in unit duties such as cleaning and sterilizing instruments and ordering supplies.
· Maintain a current, accurate surgical log, procedure log, lab log and patient tickler files, as appropriate.
· Assist with training of new personnel.
· Ensure appropriate handling and accurate documentation of all medications ordered by the provider.
· Knowledgeable with referral system and ensures accurate and timely follow through with all referrals generated.
· Verify eligibility with all insurances, request authorizations/referrals
· Contact Primary Care Physicians for required information
· Create charts and upload all authorizations and referrals
· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
· Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
· Other duties as assigned.
Qualifications:
· Medical Assistant Certification/ Diploma
Due to the nature of the population we serve, it is imperative that you speak Chinese· CPR/BLS Certification
· High School Diploma or equivalent
· Minimum of 1 year MA experience.
· Minimum 1 year Receptionist experience in Medical Office
· Knowledge of medical terminology
· Excellent people skills.
· Ability to work well and effectively with others, and to multitask.
· Excellent telephone and communication skills.
· Knowledge of CPT codes and different types of insurances (Medi-Cal/HMO/PPO).
· Ability to work quickly and under pressure.
· Customer service driven.
· Excellent time management skills, and a team player mentality.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read Less
Financial Operations Specialist
GENERAL PURPOSE OF POSITION
Assistant to the CFO is responsible for helping to maintain the financial health of the Organization as directed by the CFO. This includes, but is not limited to, the handling of transactions, month-end closing tasks, financial statement preparation, year-end audit tasks, outside agency audit tasks, budget preparation and other job-related duties as assigned. This position also is responsible for helping to create or change, implement, and enforce accounting policies and procedures as required to maintain the financial health of the Organization. This should be accomplished by having a thorough understand of Generally Accepted Accounting Principles (GAAP). The Assistant to the CFO will be expected to account for and report on Federal, State and City Government grants and contracts, as well as contributions and grants from private donors. This position will support general accounting, accounts payable, accounts receivable and payroll.
REPORTS TO: CFO
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitors and maintains payroll and payroll taxesPrepare balance sheet, profit and loss statements, monthly closing reports and other reports to summarize Center for Family Health and Education’s financial position vs. budget. This includes reviewing and explaining major variances.Compile and analyze financial information and prepare well documented journal entries for approval by the CFO to accounts as needed ensuring financial records are accurate and properly documented. Resolve accounting discrepancies.Assist with 401(k) audits, Form 5500 preparation and other required reports to the DOL and IRS. This includes quarterly and annual analysis of payroll data to complete Federal and State payroll tax filings.Prepare, review and distribute monthly/quarterly/semi-annual/annual cost reports for contracts/grants as well as other reports as needed.Oversee all financial, project/program and grants accounting; ensure that expenditures are consistently aligned with grant and program budgets throughout the grant/fund period. Reconcile all grants and pledge receivables monthly.Assist CFO with duties related to the month-end close, year-end close and outside agency audit tasks.Assure that payments for payables, leases, loans and other financial obligations are made in a timely manner.Assure that purchases and invoices are verified, recorded and distributed to accounts correctly.Monitor and review the production of Federal, State and other regulatory funding agency cost reports, explaining variances with these financial documents.Establishing, implementing and maintaining a sound Fixed Asset recording, inventorying, re-evaluating system for owned and leased assets. Includes the maintenance of the fixed asset ledgers for all locations.Maintain internal control and safeguards for receipt of revenue, costs, and program budgets and actual expenditures.Assist the CFO with the coordination of all audit activity. Includes preparation of work papers and reconciliations as requested by external auditors.Consistently analyze financial data and present financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress and changes and keep CFO abreast of Center for Family Health and Education’s Center’s financial status;Assist CFO in the annual budgeting and planning process; assist with the administration and review of all financial plans and compare to actual results with a view to identify, explain, and correct variances as appropriate.Oversee payroll allocations by program and job code consistent with CFR reporting requirements. Perform time studies as needed.Reconcile all bank accounts and investment accounts monthly.Prepare financial information for input into computer system following best practices in computerized financial applications.Research and resolve any unidentified receipts in a timely manner.Prepare quarterly State and Federal tax filings.Assist in administering all aspects of Federal, State or other grants.Prepare daily cash flow report, monitor cash balances and process bank transfers approved by CFO or Executive Director.Prepare monthly cash flow reports vs. budget. Obtain Insurance Certificates as requested.Assist in the development, write up, modification and implementation of accounting procedures, systems and internal controls.Assist in preparation of needed reports as requested.Provide financial information for other departments and agencies.Communicate financial information in an understandable form for non-technicalpeople using both written and verbal skillsExhibit knowledge of pronouncements, developments, and trends in governmental accounting as promulgated by GASB and other oversight agencies.Maintain records according to generally accepted accounting principles (GAAP). Review/audits accounting and operational records to ensure accuracy of information and examines supporting documentation to establish proper authorization and conformance with agreements, contracts, and applicable federal regulations.Control the accuracy, completeness of, and access to programs and data files as well as IT support/maintenance.Maintain agency files and records, including but not limited to: fixed asset inventories, leases, grants, contacts, insurance, closing statements, environmental modifications and other agreements.Backup to other Finance Department positions as needed..Consistently comply with all agency policies and procedures.Consistently maintain high professional standards at work with regard to personal behavior and interaction with other staff.Perform other duties as requested by the CFO.
SKILLS AND ABILITIES
MUST HAVE PAYROLL AND PAYROLL TAX PREPARATION KNOWLEDGE
High level of oral and written communication.
High level of interpersonal skills.
High level of attention to detail. Analytical aptitude.
Organize work and set priorities to meet deadlines.
Be an effective team member.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read LessFront Office Medical Assistant
DEPARTMENT: Pediatrics
REPORTS TO: Clinic Manager
This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.
Summary: Verifies patient information by interviewing the patient, recording medical history, and confirming the purpose of the visit. Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature, and reporting patient history summary.
Responsibilities:
· Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
· Answering, screening, and directing phone calls to appropriate parties without error
· Scheduling appointments
· Obtain and document all pertinent information in patient’s charts and review for accuracy.
· Maintain timely patient flow and room availability.
· Stock and maintain exam rooms, nursing stations, and individual workstations.
· Participate in unit duties such as cleaning and sterilizing instruments and ordering supplies.
· Maintain a current, accurate surgical log, procedure log, lab log, and patient tickler files, as appropriate.
· Assist with training of new personnel.
· Ensure appropriate handling and accurate documentation of all medications ordered by the provider.
· Knowledgeable with referral system and ensures accurate and timely follow through with all referrals generated.
· Verify eligibility with all insurances, request authorizations/referrals
· Contact Primary Care Physicians for required information
· Create charts and upload all authorizations and referrals
· Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
· Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
· Other duties as assigned.
Qualifications:
· Medical Assistant Certification/ Diploma
Due to the nature of the population we serve, it is imperative that you speak Spanish· CPR/BLS Certification
· High School Diploma or equivalent
· Minimum of 1 year MA experience.
· Minimum 1 year Receptionist experience in Medical Office
· Knowledge of medical terminology
· Excellent people skills.
· Ability to work well and effectively with others, and to multitask.
· Excellent telephone and communication skills.
· Knowledge of CPT codes and different types of insurance (Medi-Cal/HMO/PPO).
· Ability to work quickly and under pressure.
· Customer service driven.
· Excellent time management skills, and a team player mentality.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read Less
Authorizations Coordinator
DEPARTMENT: Pediatric Clinic
REPORTS TO: Clinic Manager
This document is intended to describe the general duties required for this position. It is not intended to serve as an exhaustive list of duties, skills, and responsibilities.
Summary: The position entails obtaining authorization and utilization reviews for several locations. Responsible for verifying patient-eligibility, coordinating benefits, and facilitating insurance coverage, as well as addressing patients' concerns regarding authorization and turnaround.
Responsibilities:
· Verify eligibility with all insurances, request authorizations/referrals.
· Contact Primary Care Physicians for required information.
· Follow up with the insurance authorization department to obtain authorizations in a timely manner.
· Create charts and upload all authorizations and referrals.
· Reports to Manager any referrals that have not met the required timeline and monitors daily reports of completed authorizations for quality assurance
· Contact patient by telephone to inform that referral has been approved or denied, and logs the event appropriately within the authorization system. When required on expedited authorizations, also verbally contacts the requesting provider of the approval or denial.
· Enters required data into authorization software accurately.
· Answers questions and educates referring providers on the processes, requirements and documentation required to authorize services that promote quality of care.
· Other duties as assigned.
Qualifications:
High School Diploma or GED required2 years in a medical office setting2 years of medical authorizations and referral processingKnowledge and experience with an EHR, and medical databaseExcellent telephone and communication skillsKnowledge of CPT codes and different types of insurances (Medi-Cal/HMO/PPO)Ability to work quickly and under pressure
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read Less
Mandarin Speaking Medical Assistant (Accepting New MA Graduates and Experienced MAs)!
Overview
Our Federally Qualified Health Center (FQHC) is seeking a motivated, detail-oriented, and compassionate Medical Assistant (MA) to support our patient care teams. Medical Assistants are a vital part of ensuring efficient clinic flow, accurate patient information, and quality healthcare delivery. The ideal candidate is fluent in Mandarin and English, has excellent communication skills, and thrives in a fast-paced, team-based environment.
Job Duties & Responsibilities
· Room patients and verify demographic and medical information at each visit.
· Obtain and document vital signs, medical history, and reason for visit in the EMR.
· Assist providers during patient examinations and in-office procedures.
· Coordinate patient care as directed by clinicians, including follow-ups and referrals.
· Maintain clean, organized, and well-stocked exam rooms; sterilize instruments as required.
· Ensure medications, authorizations, lab results, and outside records are updated in EMR.
· Assist with scheduling appointments, answering phones, and handling patient inquiries.
· Maintain patient confidentiality and comply with HIPAA regulations.
· Support quality improvement and compliance initiatives within the FQHC.
· Perform other duties as assigned to support smooth clinic operations.
Qualifications & Experience
· High School Diploma or GED required.
· Graduate of an accredited Medical Assistant program.
· Fluent in both Mandarin and English (Required).
· Minimum 1 year of experience in an outpatient clinic setting preferred.
· General knowledge of HIPAA, infection control, and patient confidentiality.
· Excellent organizational and interpersonal skills with strong attention to detail.
· Ability to work independently and as part of a team.
· Comfortable using EMR systems and basic office equipment.
· Must be able to commute to our clinic locations within Los Angeles County.
Physical Demands
· Ability to sit or stand for extended periods.
· Use hands and fingers in repetitive motions daily.
· Ability to lift, push, or pull up to 10 lbs periodically.
· Travel to other clinic sites may be required.
Benefits
· 401(k) with employer matching
· Medical, dental, and vision insurance
· Paid time off (PTO) and holidays
· Career development and growth opportunities within the FQHC system
Equal Employment Opportunity
We are an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to legally protected status, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read LessJob Posting: Quality Assurance Training & Education Support (Medical Assistant or LVN)
Summary
We are seeking an experienced Medical Assistant (MA) or Licensed Vocational Nurse (LVN) to join our Quality Assurance Department. This role supports organizational compliance, staff education, and clinical quality improvement efforts. The ideal candidate has strong organizational skills, a passion for training and coaching, and a working knowledge of healthcare workflows. Unlike a clinical or director-level role, this position is headquarters-based and focuses on supporting staff development, competency tracking, and training coordination across the organization.
Key Responsibilities
· Support the planning, organization, and implementation of compliance and quality-related training programs for clinical and non-clinical staff.
· Assist with competency evaluation tracking for new and existing staff, including scheduling and documentation.
· Coordinate continuing education activities and ensure staff meet required certifications (e.g., CPR, annual competencies).
· Develop and maintain education calendars and communicate training opportunities across departments.
· Conduct orientation sessions for new hires in collaboration with department leadership.
· Provide on-the-job coaching and skills support for staff as needed.
· Maintain accurate training and compliance records in accordance with state and federal requirements.
· Collaborate with Quality Assurance leadership on performance improvement and compliance initiatives.
Qualifications
· Medical Assistant (MA) certification or Licensed Vocational Nurse (LVN) license (California).
· Minimum of 2 years of healthcare experience (outpatient, skilled nursing, or clinic setting preferred).
· Strong organizational and documentation skills.
· Experience coordinating training or onboarding is a plus.
· Current CPR certification.
Why Join Us
· Be part of a mission-driven organization focused on quality patient care and compliance excellence.
· Work in a supportive, headquarters-based role with opportunities to learn and grow in healthcare quality assurance.
· Competitive salary and benefits package.
Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009.Company DescriptionThe Center for Family Health & Education, Inc. (CFHE) is a 501(c)(3) nonprofit Federally Qualified Health Center (FQHC), located in the northeast San Fernando Valley area of Los Angeles. CFHE provides affordable and comprehensive medical care for underserved, uninsured, and underinsured residents of the greater Panorama City area. CFHE has been providing primary health care, mental health care, dental care, and women’s and children health care, as well as transportation services for patients since 2009. Read Less