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Cengage Group
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  • Institutional Account Representative (Remote)  

    - Fulton County
    We believe in the power and joy of learning At Cengage, our employees... Read More
    We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Work helps learners gain the skills they need to succeed in today's job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education. With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The Account Manager (AM) is responsible for managing and growing revenue within an assigned geographic area. They will focus primarily on growth opportunities with existing partners to achieve revenue goals established for all product lines. The AM will work collaboratively with the ed2go Business Development, Workforce, and Marketing teams (and other internal partners as needed), as well as build successful working relationships with external partners. The AM must be coachable with an ability to understand business needs and provide viable solutions to reach targeted goals. What you'll do here: Provide daily partner support by responding to new sales leads and existing partner requests and inquiries pertaining to programs, products, Read Less
  • **We believe in the power and joy of learning** At Cengage, our employ... Read More
    **We believe in the power and joy of learning** At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Cengage Work helps learners gain the skills they need to succeed in today's job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The **Senior Inside Sales Consultant** is a critical contributor to Milady's digital growth strategy driving digital revenue growth through the conversion of existing print accounts to Milady's digital solutions, including CIMA and ExamReady, using a consultative, outcomes?focused sales approach. The role manages a defined portfolio of print renewal accounts and leads structured discovery and customer health check?in conversations to understand instructional goals, program needs, and readiness for digital adoption. The Senior Inside Sales Consultant identifies high?impact conversion opportunities and positions Milady's digital solutions to address instructional, operational, and institutional needs. The role delivers tailored product demonstrations aligned to faculty requirements, program outcomes, and organizational constraints to ensure proposed solutions are both effective and viable. The Senior Inside Sales Consultant owns the sales process through digital conversion and is accountable for revenue outcomes related to print?to?digital adoption. **What you'll do here:** + Owning print renewals and identifying top print opportunities each quarter for digital conversion. + Proactively engaging with customers via health check-in calls to understand their needs and uncover digital courseware opportunities. + Conducting sales demos using our digital content platforms like CIMA and ExamReady. + Growing accounts through quarterly check-ins, assessments, sales pitches, demos, and strong closings. + Handing off converted digital accounts to the Customer Success Manager. **Skills you will need here:** + 3-5 years of experience in customer success, account management, or educational technology implementation. + Proven track record to lead onboarding and training programs for institutional clients. + Strong consultative and relationship-building skills to influence faculty and leadership toward digital adoption. + Proficiency in analyzing usage data, identifying risk signals, and accomplishing intervention strategies. + Familiarity with CRM systems (e.g., Salesforce) and digital learning platforms. + Experience handling multiple accounts simultaneously and driving expansion opportunities within existing portfolios. Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage** Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $25.00 - $30.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._** Read Less
  • VP, Product Management for Higher Ed (Remote)  

    - Maricopa County
    Overview We believe in the power and joy of learning. At Cengage Group... Read More
    Overview We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ As the Vice President of Product Management for our Higher Ed business , you will have a key role in leading our organization\'s product strategy and driving customer and business outcomes. You will be responsible for leading a team of product managers and fostering a culture of customer-centricity, innovation, and collaboration. Your expertise in the Product Operating Model will be crucial in driving product development and enhancing the value of our offerings. Responsibilities Product Strategy and Vision: Collaborate with business leaders and customers to define a clear product vision that aligns with business goals and customer outcomes. Conduct continuous discovery processes to understand customer needs, identify problems, and find opportunities for innovation. Product Prioritization: Prioritize initiatives based on measurable customer impact, business value, and technical feasibility. Shift from output-focused roadmaps to outcome-driven prioritization, ensuring that each product initiative is tied to business and customer success metrics. Cross-Functional Collaboration: Partner closely with engineering, design, marketing, and other teams to foster collaboration and empower product teams. Create an environment where cross-functional teams are aligned around customer outcomes and empowered to make autonomous decisions. Product Development Excellence: Establish robust discovery and delivery processes to validate product opportunities and iterate based on customer feedback and data. Implement scalable processes to continuously improve products post-launch. Data-Driven Leadership: Define clear metrics to measure product and team success. Continually evaluate product performance, identify areas for improvement, and ensure accountability for results and advocate to leadership when investment is needed. Product Management Leadership: Develop a team of skilled product managers who act as mini-CEOs for their products. Champion deep customer insight, business acumen, and technical proficiency within the team. Lead the team through the change to the Product Operating Model and build a strong and collaborative culture. Assess team performance, invest in professional growth, and align with the principles of high-performing product organizations. Qualifications Bachelor\'s degree in business, engineering, or a comparable area, or equivalent experience. An advanced degree, such as an MBA, is preferred. 12 years of experience in product management in a technology organization. In-depth knowledge and experience with the Product Operating Model, including leading empowered product teams and driving outcomes. 10 years of experience in product management leadership roles, with a track record of building and leading empowered teams. Strong critical thinking, problem-solving, and decision-making abilities. Proven experience in successfully launching and scaling innovative products. Strong analytical and data-driven approach. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $0.00 - $0.00 USD Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address. J-18808-Ljbffr Read Less
  • Revenue Operations Manager (Remote)  

    - Suffolk County
    Revenue Operations Manager Milady's commercial infrastructure role tha... Read More
    Revenue Operations Manager Milady's commercial infrastructure role that enables predictable growth and strategic execution through data-driven insights and process quality. What you'll do Optimize revenue processes including lead-to-opportunity workflows, pipeline management, forecasting, territory alignment, and quota-related activities; maintain sales playbooks and process documentation. Own CRM systems (Salesforce/HubSpot), including configuration, automation, data governance, and integrations with ERP, e-commerce, and marketing automation platforms. Deliver reporting and insights by building dashboards, conducting data audits, and providing analysis that informs forecasting, targeting, and sales strategy. Enhance cross-functional alignment by partnering with Marketing, Finance, Product, and Customer Success on lead flow, campaign reporting, bookings accuracy, pricing updates, and customer adoption/renewal insights. Drive operational efficiency through automation, workflow improvements, and ensuring clarity and consistency across the sales and customer lifecycle. Skills you will need 5-7 years of experience in revenue operations, sales operations, or business analytics within a B2B environment. Consistent track record building and maintaining CRM systems (e.g., Salesforce) and leading forecasting processes. Strong analytical skills to interpret data and provide actionable insights. Demonstrated success in driving data integrity, operational cadence, and benchmark rigor across cross-functional teams. Familiarity with predictive analytics, compensation modeling, and territory planning. Advanced proficiency in Excel and BI tools (e.g., Salesforce, Tableau, Power BI) preferred. Equal Opportunity Employer Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities during our job application process. If you are an applicant with a disability and require reasonable accommodation, please contact us at accommodations.ta@cengage.com. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results, is as follows: 15% Annual: Individual Target $100,000.00 - $115,000.00 USD J-18808-Ljbffr Read Less
  • RevOps Lead: Data-Driven Growth & CRM Expert  

    - Los Angeles County
    A global education technology company is looking for a Revenue Operati... Read More
    A global education technology company is looking for a Revenue Operations Manager to optimize revenue processes and enhance CRM systems. The role involves delivering insightful reporting and fostering cross-functional collaboration with teams in marketing, finance, and product. Ideal candidates have 5-7 years of proven revenue operations experience, strong analytical skills, and advanced proficiency in CRM tools such as Salesforce. Competitive compensation is offered with an annual bonus potential. J-18808-Ljbffr Read Less
  • Strategic State Government Affairs Leader  

    - Hennepin County
    A global education technology company is looking for a Senior Director... Read More
    A global education technology company is looking for a Senior Director, State Government Affairs to promote and protect business interests. This role involves developing and executing a multi-state government affairs strategy, overseeing external lobbyists, and advocacy on educational policy. The position offers the flexibility of remote work but requires about 50% travel during legislative sessions. Ideal candidates should possess over 10 years of government affairs experience and a proven record in education-related advocacy. J-18808-Ljbffr Read Less
  • VP, Product Management for Higher Ed (Remote)  

    - Sedgwick County
    Overview We believe in the power and joy of learning. At Cengage Group... Read More
    Overview We believe in the power and joy of learning. At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery. Our business is driven by our strong culture, and we know that creating an inclusive workplace is essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ As the Vice President of Product Management for our Higher Ed business , you will have a key role in leading our organization\'s product strategy and driving customer and business outcomes. You will be responsible for leading a team of product managers and fostering a culture of customer-centricity, innovation, and collaboration. Your expertise in the Product Operating Model will be crucial in driving product development and enhancing the value of our offerings. Responsibilities Product Strategy and Vision: Collaborate with business leaders and customers to define a clear product vision that aligns with business goals and customer outcomes. Conduct continuous discovery processes to understand customer needs, identify problems, and find opportunities for innovation. Product Prioritization: Prioritize initiatives based on measurable customer impact, business value, and technical feasibility. Shift from output-focused roadmaps to outcome-driven prioritization, ensuring that each product initiative is tied to business and customer success metrics. Cross-Functional Collaboration: Partner closely with engineering, design, marketing, and other teams to foster collaboration and empower product teams. Create an environment where cross-functional teams are aligned around customer outcomes and empowered to make autonomous decisions. Product Development Excellence: Establish robust discovery and delivery processes to validate product opportunities and iterate based on customer feedback and data. Implement scalable processes to continuously improve products post-launch. Data-Driven Leadership: Define clear metrics to measure product and team success. Continually evaluate product performance, identify areas for improvement, and ensure accountability for results and advocate to leadership when investment is needed. Product Management Leadership: Develop a team of skilled product managers who act as mini-CEOs for their products. Champion deep customer insight, business acumen, and technical proficiency within the team. Lead the team through the change to the Product Operating Model and build a strong and collaborative culture. Assess team performance, invest in professional growth, and align with the principles of high-performing product organizations. Qualifications Bachelor\'s degree in business, engineering, or a comparable area, or equivalent experience. An advanced degree, such as an MBA, is preferred. 12 years of experience in product management in a technology organization. In-depth knowledge and experience with the Product Operating Model, including leading empowered product teams and driving outcomes. 10 years of experience in product management leadership roles, with a track record of building and leading empowered teams. Strong critical thinking, problem-solving, and decision-making abilities. Proven experience in successfully launching and scaling innovative products. Strong analytical and data-driven approach. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced, dynamic environment. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $0.00 - $0.00 USD Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address. J-18808-Ljbffr Read Less
  • NGL K12 Field Sales Consultant, Philadelphia (Remote)  

    - Philadelphia County
    **We believe in the power and joy of learning** At Cengage, our employ... Read More
    **We believe in the power and joy of learning** At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Focusing on college and career readiness, Cengage School equips students with the skills and confidence to succeed beyond the classroom. Through exclusive access to National Geographic Learning, Big Ideas Learning, Gale, Thorndike Press and Cengage curriculum and technology, it engages learners in core subjects and career pathways-empowering educators and inspiring student success. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . **What you'll do here:** + Compete in the sales market to drive revenue growth + Successfully implement sales strategies to meet and exceed targets + Determine customer needs and provide flawless solutions + Collaborate with the team to deliver world-class service + Engage with clients to build strong, positive relationships **Skills you will need here:** + Proven experience in sales and customer service + Outstanding communication and negotiation skills + Ambitious and dedicated approach + Ability to strictly adhere to sales protocols + Strong problem-solving abilities and a positive attitude Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage** Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $52,000.00 - $67,600.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._** Read Less
  • Technical Product Owner, Legal/HR  

    - Kanawha County
    We believe in the power and joy of learning At Cengage Group, our empl... Read More
    We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . Join our team as a Technical Product Owner, Legal/HR Make an impact by linking business needs with technical implementation supporting HR and Legal functions at Cengage! This strategic role enables you to establish product vision, coordinate product backlogs, and transform business requirements into detailed user stories and specifications for our development teams. Key Responsibilities Define product vision and develop a roadmap for human resources and legal systems, ensuring alignment with business goals. Incorporate Workday and legal technology future roadmaps and upcoming capabilities into product planning, proactively advising internal partners on optimization opportunities. Build, prioritize, and maintain the product backlog, ensuring features have clear acceptance criteria and align with architectural realities (domains, security, business processes, tenant configuration, platform limitations). Translate user needs into actionable requirements for development teams, accurately scoping work using deep knowledge of Workday and other system architecture. Partner with HR and Legal leaders during intake to provide strategic recommendations-focusing on long-term system development, scalability, and downstream impacts rather than simple order taking. Facilitate communication between Legal, HR, and Engineering teams to ensure clarity of requirements, constraints, and timelines. Evaluate how system configuration or business process changes impact upstream/downstream integrated systems and guide integration teams accordingly. Manage timelines, resources, and budgets while identifying and mitigating risks. Mentor development teams, evaluate new technologies, and ensure compliance with standards and policies. Coordinate end-to-end delivery and establish sustainable support processes. Essential Skills: Deep understanding of Workday domains, security groups, business process framework, calculated fields, EIBs/integrations, tenant configuration, and architectural limitations. Experience with security sanctions software, contract lifecycle management, and consent management tools. Ability to accurately scope configuration changes, estimate effort, and identify downstream impacts across modules and integrations. Knowledge of integration architecture, including how Workday changes affect connected systems (HR, payroll, legal, finance, and compliance platforms). Ability to translate business needs into technical requirements and guide partners toward scalable, future-proof Workday solutions. Up-to-date understanding of Workday's roadmap, upcoming releases, and new features, with the ability to recommend adoption strategies to business partners. Solid understanding of SDLC and related concepts. Proficiency in agile product management methodologies. Ability to influence and cultivate positive relationships across stakeholder groups. Strong analytical and problem-solving skills to support sound decision-making. Familiarity with HR and legal operations and relevant regulatory requirements. Proven leadership skills showing capacity to guide and motivate teams. Familiarity with Salesforce and SAP ERP platforms is preferred. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. In this position, you will be eligible to participate in the company's discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below. 15% Annual: Individual Target $101,900.00 - $140,000.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address. Read Less
  • Renewal Specialist (Remote)  

    - Los Angeles County
    We believe in the power and joy of learning At Cengage, our employees... Read More
    We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Focusing on college and career readiness, Cengage School equips students with the skills and confidence to succeed beyond the classroom. Through exclusive access to National Geographic Learning, Big Ideas Learning, Gale, Thorndike Press and Cengage curriculum and technology, it engages learners in core subjects and career pathways-empowering educators and inspiring student success. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The Renewal Specialist is responsible for managing and driving customer renewals through proactive engagement, strategic prioritization, and close collaboration with sales representatives and internal teams. This role ensures customer happiness, minimizes churn, and supports revenue growth by efficiently managing renewal opportunities and identifying expansion opportunities across the product portfolio. What You'll Do Here: Own and manage a renewal pipeline using CRM dashboards, ensuring accurate tracking of contacts, opportunities, quotes, and renewal stages Maintain detailed and timely notes on all customer interactions, including calls, meetings, emails, and renewal activity Complete renewal strategies by working opportunities through defined stages and prioritizing renewals by value and risk level Manage a high-volume inbox and maintain a customer response-time goal of 24 hours or less Proactively prioritize and work the highest-value renewals in descending order to improve retention and revenue Conduct monthly sessions with sales representatives to assess renewal progress, address at-risk accounts, and coordinate on strategic plans to boost renewals Collaborate closely with sales reps and internal teammates to stay current on systems, tools, and processes Attend bi-weekly Central and Southwest Region meetings to provide renewal updates, field questions, and support managers and teams Develop product knowledge to find opportunities for expansion and new product growth during the renewal cycle Accurately log and track all customer activity in CRM to support reporting, forecasting, and leadership visibility Skills You'll Need Here: Strong organizational skills with the ability to manage multiple renewals simultaneously Excellent written and verbal communication skills Experience managing CRM systems and maintaining clean, detailed data Ability to prioritize work based on urgency, value, and customer risk Strong collaboration skills and ease working across sales and internal groups Customer-focused attitude with a proactive approach to problem-solving Capacity to acquire and maintain comprehensive product understanding to assist with renewals and growth discussions Preferred: Previous experience in renewals, account management, or customer success Experience working in an education, publishing, or SaaS environment Familiarity with sales processes, forecasting, and pipeline management Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . About Cengage Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $24.00 - $31.00 USD Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we've built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey. Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address. Read Less

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