NOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto Rico
Taxmania - tax preparation software for citizens of Puerto Rico
Edi - a document management software to modernize the digital office
Follow It - case management software
Our company values ground us and guide us:
Passion
Innovation
Playfulness
Honesty
Customer Satisfaction
Growth
Discernment
What will you do?
Design, implement, and optimize high-impact performance campaigns, leveraging channels such as paid search (Google Ads), paid social (Meta Ads, TikTok, LinkedIn, etc.), and programmatic platforms—driving acquisition, activation, retention, and revenue.Own the end-to-end lifecycle marketing strategy (across email, in-app, push, and in-product messaging) to nurture users through activation to retention and upsell.Leverage marketing automation tools, behavioral data, and personalization techniques, including segmentation, to create compelling, scalable experiences.Execute A/B tests, analyze performance metrics, and continuously optimize campaigns to meet Return on Ad Spend (ROAS), Cost Per Acquisition (CPA), Life Time Value (LTV), pipeline, and revenue targets.Collaborate cross-functionally with Product, Engineering, Data Science, Analytics, Sales, and Growth teams to align performance efforts with broader goals.Monitor and report campaign insights and trends; use performance data to generate actionable recommendations and share learnings across the organization.Stay agile and creative, testing new channels, messaging strategies, and creative tactics to uncover scalable growth opportunities.Required Education & Skills:
5+ years of experience in performance marketing, with hands-on involvement in paid media and channel marketing.Strong analytical skills—comfortable working with data to inform campaign strategy and optimize performance.Hands-on experience with modern marketing stack: ad platforms (e.g., Google, Meta, programmatic Demand Side Platforms (DSPs)), marketing automation tools, Email Service Providers (ESPs)/SMS platforms, analytics platforms (e.g., Google Analytics (GA4), Google Tag Manager(GTM)).Demonstrated success in running lifecycle campaigns including email, in-app/push/SMS, and Pay-Per-Click that drive meaningful user engagement and revenue.Cross-functional collaboration experience, working closely with product, engineering, analytics, and growth teams.Detail-oriented, highly organized, and able to manage multiple initiatives and shifting priorities in a fast-paced environment.Excellent verbal and written communication skills, with an ability to craft compelling messaging and storytelling.Nice to have:
Experience using machine learning or behavioral modeling for segmentation or personalization.Previous work in B2B SaaS or tech products, particularly with self-serve and sales motions, or managing full-funnel performance and lifecycle marketing.Familiarity with programmatic, new formats, or emerging ad platforms (e.g., Meta Ads, LinkedIn Ads, Google Ads, YouTube Ads).Our candidate must:
Be available on a full-time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.What's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
Read LessNOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto Rico
Taxmania - tax preparation software for citizens of Puerto Rico
Edi - a document management software to modernize the digital office
Follow It - case management software
We serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction.
Our company values ground us and guide us:
Passion
Innovation
Playfulness
Honesty
Customer Satisfaction
Growth
Discernment
If you have a passion about service and would love to work on a fun, team-oriented and creative environment, we are looking for YOU!
What will you do?
Respond phone calls from our PBX system and document them in ZenDesk.Manage cases, reply support tickets and ensure effective resolution.Give follow-up calls to clients to indicate status and document information.Respond to department emails received from clients when assigned.Our candidate must:
Be available on a full-time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.Required Education & Skills:
Excellent customer-oriented skillsExcellent communications skills in English and Spanish (oral, written and grammar)Troubleshooting and computer skillsAssociate degree or bachelor's degree in computer science or information system (preferable)Minimum of 1 year of customer service experience (preferable)Nice to have:
Team-orientedResults drivenActive ListenerPositive AttitudeOrganizedTime ManagerProblem SolverPBX phone system knowledgeBasic knowledge in Operating SystemWhat's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
Read LessNOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto RicoTaxmania - tax preparation software for citizens of Puerto RicoEdi - a document management software to modernize the digital officeFollow It - case management softwareWe serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions, and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction.
Our company values ground us and guide us:
PassionInnovationPlayfulnessHonestyCustomer SatisfactionGrowthDiscernmentIf you have a passion about administration and service, and would love to work on a fun, team-oriented and creative environment, we are looking for YOU!
What will you do?
Greet and welcome clients, candidates, and visitors in a warm and professional manner.Answer, screen, and direct incoming calls and emails to the appropriate departments.Mantain the reception area, keeping it tidy and presentable, reflecting a professional image.Maintain visitor log and ensure adherence to security protocols for all on-site visitors.Schedule meetings, manage calendars, and assist with conference room bookings.Receive, sort and scan incoming correspondence into our online digital system to ensure accurate and timely documentation.Support CEO and Director of Operations with administrative tasks such as filing, data entry, and document preparation.Assist HR team with onboarding activities for new employees and support planning coordination of internal events or activities.Assist with drafting or distributing internal communications and company-wide notices as needed.Maintain the office supply inventory and place orders as needed.Coordinate with the facilities team to mantain breakroom supplies and general office needs.Our candidate must:
Be available on a full time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.High school diploma required.Completion of administrative office course.1 to 2 years of related experience.Nice to have:
CreativityTeam WorkQuality of WorkCustomer Satisfaction-orientedProactivityResults drivenOrganizedVerbal and written communication skills in English and Spanish Comfortable working with technology and collaboration tools (e.g., Microsoft Office, Teams, Zoom, Slack).What's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
At CEGsoft we are commited to creating an iclusive environment for all employees. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
Read LessNOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto RicoTaxmania - tax preparation software for citizens of Puerto RicoEdi - a document management software to modernize the digital officeFollow It - case management softwareWe serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions, and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction.
Our company values ground us and guide us:
PassionInnovationPlayfulnessHonestyCustomer SatisfactionGrowthDiscernmentIf you have a passion about sales and would love to work on a fun, team-oriented and creative environment, we are looking for YOU!
What will you do?
Act as the primary customer sales contact for clients who have questions or complaints about their accounts or our tax products, in order to provide excellent quality of service and maintain long term relationships.Manage the annual renewals of clients, ensuring a minimum percentage of churns.Handle the processing of all orders with accuracy and timeliness, ensuring a good customer experience.Manage client accounts, proposal renewal, quotes, invoices, refunds, among others, in order to maintain an excellent relation with customers.Build, maintain and grow the relationships with clients.Monitor the department’s progress, identify shortcomings, and propose improvements.Prepare bimonthly reports to monitor sales quota and adjust the forecast or goals in the following month, if necessary.Collaborate with other departments within the company to bring additional help, or information, on creating sales presentations when needed.Collaborate with the Marketing Department in the preparation and organization of promotional material or special events. Stays current with trends and competitors to identify improvements and recommendations.Participate in corporate activities in order to represent the company at social events.Store accordingly sales information and reports in system.Our candidate must:
Be available on a full time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.Have a bachelor's degree in business administration or related field (preferable)1 to 2 years of related experience.Nice to have:
CreativityTeam WorkQuality of WorkAnalyticalCustomer Satisfaction-orientedProactivityResults drivenOrganizedInfluence & NegotiationVerbal and written communication skills in English and SpanishWhat's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
At CEGsoft we are commited to creating an iclusive environment for all employees. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
