NOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto Rico
Taxmania - tax preparation software for citizens of Puerto Rico
Edi - a document management software to modernize the digital office
Follow It - case management software
We serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction.
Our company values ground us and guide us:
PassionInnovationPlayfulnessHonestyCustomer SatisfactionGrowthDiscernmentIf you have a passion about tax regulations and compliance and would love to work on a fun, team-oriented and creative environment, we are looking for YOU!
What will you do?
Act as the subject matter expert on tax regulations, compliance, and filing requirements, ensuring the product remains compliant with evolving tax laws.Collaborate with the Product Manager to define the product vision and strategy for tax-related features, aligning with company goals and market demand.Translate tax requirements into user stories and product features, working with the development team to prioritize and implement solutions.Work with stakeholders (e.g., CPAs, tax professionals, and end-users) to gather insights and feedback, refining product features and ensuring they address real-world tax preparation needs.Ensure tax compliance features are prioritized in the product backlog, managing the balance between user experience, regulatory updates, and time-sensitive tax season deadlines.Participate in Agile ceremonies (e.g., sprint planning, stand-ups, retrospectives), ensuring tax-related requirements are communicated effectively to the development team.Monitor tax regulations at federal, state, and local levels, identifying potential changes that could impact the product and coordinating updates with the development team.Analyze customer feedback, conduct market research, and use data to inform product decisions and improve the tax preparation experience.Ensure tax-related features and updates are delivered on time, within scope, and in line with quality standards.Work cross-functionally with UI/UX teams to ensure that tax features are user-friendly and meet customer expectations.Assist in developing and maintaining product documentation related to tax features and compliance for both internal and external users.Our candidate must:
Be available on a full-time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.Have a bachelor's degree in accounting, finance, tax law, business administration, or a related field (preferred).Two to four years of experience working in tax compliance and tax consulting in public accounting.Experience in product management, with a focus on tax software or financial services, is highly preferred.Some understanding of Agile methodologies and experience working within cross-functional teams.Proven ability to stay up to date with changing tax regulations and ensure product compliance.Nice to have:
CreativityTeamworkQuality of WorkAnalyticalCustomer Satisfaction-orientedProactivityResults drivenOrganizedVerbal and written communication skills in English and SpanishWhat's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks! High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
At CEGsoft we are commited to creating an iclusive environment for all employees. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
Read LessNOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto RicoTaxmania - tax preparation software for citizens of Puerto RicoEdi - a document management software to modernize the digital officeFollow It - case management softwareWe serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction.
Our company values ground us and guide us:
PassionInnovationPlayfulnessHonestyCustomer SatisfactionGrowthDiscernmentIf you are passionate about delivering outstanding customer support and would love to work in a fun, team-oriented, and creative environment, we are looking for YOU!"
What will you do?
Respond to customer inquiries with our customer service platforms providing accurate and empathetic support.Assist in resolving cases related to tax filing, calculations, form validations, or program configuration.Explain tax concepts to clients in simple and professional terms, ensuring clarity and trust.Maintain documentation and follow-up for each case to ensure timely and consistent communication.Identify and document recurring tax or system-related issues, collaborating with QA and Product for validation.Participate in pre-release testing and validation of new features or tax updates.Collaborate with the Tax Compliance team to verify calculations, XML generation, and regulatory consistency.Contribute feedback that enhances product usability and tax accuracy.Review and validate AI-generated responses to ensure accuracy, tone, and compliance.Contribute to the creation or improvement of help center articles and internal guides.Provide insights and recommendations to improve AI performance and client experience.Our candidate must:
Be available on a full-time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.1–2 years of experience in customer service, accounting, or software support.Familiarity with software systems and troubleshooting processes.Proficiency with CRM system and other customer management tools.Associate’s or Bachelor in Business Administration (BBA), or related fieldsNice to have:
Analytical mindset with curiosity.Empathy and strong customer communication.Team collaboration and adaptability.Organizational and documentation discipline.Positive and professional attitude toward challenges.Proficient analytical, documentation, and communication skills preferred (Spanish and English). Basic understanding of tax preparation concepts and Puerto Rico tax forms (e.g., 480, 482, 1040PR, 1040SS, etc.).What's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
At CEGsoft we are committed to creating an inclusive environment for all employees. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
Read LessNOTE: ONLY FOR PUERTO RICO CANDIDATES.
We are building the best workplace for thinkers, experts, service agents, designers, and developers to come together to innovate, grow, and truly make an impact in other peoples' lives through technology.
We are proud creators of:
Expert Tax - tax preparation software for accountants in Puerto RicoTaxmania - tax preparation software for citizens of Puerto RicoEdi - a document management software to modernize the digital officeFollow It - case management softwareWe serve over 150,000 customers every year. It is paramount for us to deliver quality software solutions, and provide “above and beyond” customer experiences to ensure the highest level of customer satisfaction.
Our company values ground us and guide us:
PassionInnovationPlayfulnessHonestyCustomer SatisfactionGrowthDiscernmentIf you have a passion about administration and service, and would love to work on a fun, team-oriented and creative environment, we are looking for YOU!
What will you do?
Greet and welcome clients, candidates, and visitors in a warm and professional manner.Answer, screen, and direct incoming calls and emails to the appropriate departments.Mantain the reception area, keeping it tidy and presentable, reflecting a professional image.Maintain visitor log and ensure adherence to security protocols for all on-site visitors.Schedule meetings, manage calendars, and assist with conference room bookings.Receive, sort and scan incoming correspondence into our online digital system to ensure accurate and timely documentation.Support CEO and Director of Operations with administrative tasks such as filing, data entry, and document preparation.Assist HR team with onboarding activities for new employees and support planning coordination of internal events or activities.Assist with drafting or distributing internal communications and company-wide notices as needed.Maintain the office supply inventory and place orders as needed.Coordinate with the facilities team to mantain breakroom supplies and general office needs.Our candidate must:
Be available on a full time basis, from Monday to Friday 9:00am-6:00pm.Be available to work from home and in San Juan.High school diploma required.Completion of administrative office course.1 to 2 years of related experience.Nice to have:
CreativityTeam WorkQuality of WorkCustomer Satisfaction-orientedProactivityResults drivenOrganizedVerbal and written communication skills in English and Spanish Comfortable working with technology and collaboration tools (e.g., Microsoft Office, Teams, Zoom, Slack).What's in it for you?
A very valuable experience on a friendly, flexible and collaborative environment.The opportunity to work with high level professionals in the software industry.Perks!: High quality coffee, ping pong table, gym equipment, team activities, hybrid work culture and so much more!If you believe you can add value to our team, we want to meet YOU!
At CEGsoft we are commited to creating an iclusive environment for all employees. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, religion, sexual orientation, gender identity, gender expression, national origin, age, disability status, genetic information, military or veteran status or any other applicable legally protected considerations made unlawful by federal, state, or local laws.
Read Less