Job Description: The Traffic Supervisor role is to provide excellent customer service to all accounts related to warehousing along with overseeing the inbound/outbound shipments and yard control. Expected to take initiative, think, and act in the spirit of continuous improvement.
Responsibilities:
Overseewarehouse traffic team members.Revise and follow SOP for accounts related to traffic department.Oversee the operation between warehouse, traffic, and drivers daily to ensure cargo is loaded/unloaded/transferred as planned.Ensure all datais entered accordingly in the appointment system.Coordinates with all departments related to the operation to ensure proper workflow, shipment prioritization and volume availability.Oversee yard control equipment and control of chassis and demurrages.Generate daily reports.Oversee that best practices and processes for warehouse customer service and traffic coordinator are followed.Oversee the daily forecast information and updates.Generate weekly drayage and chassis report for billing purposes. Perform other related duties as necessary or assigned.Education and Experience:
One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportationHigh School diploma or equivalent.Required Skills/Abilities:
Excellent written and verbal communication skills in English (required) and Spanish (preferred but notrequired).Exceptional organizational skills with meticulous attention to detailBasic skills in MS Word, Excel, and Outlook programs.Ability to effectively communicate (read and write) in a business environment.Ability to prioritize and handle multiple tasks simultaneously.Ability to exercise sound judgment in prioritizing projects delegated by supervisor.Ability to multi-task, manage and follow through on multiple projects, prioritize duties, and handle a high-volume work load. Read LessThe Traffic Coordinator is a detail-oriented team member, supporting the warehouse and customer service team to ensure daily operations runs efficiently. Their primary role is to manage and organize daily inbound and outbound operations. This position requires excellent communication, organization, and scheduling skills.
Responsibilities:
Ensure daily available truck capacity to ensure excellence in service to our customers while maintaining expected marginsDevelop and maintain daily shipment schedules, optimizing routes and loads to increase efficiency and reduce costsPlan for peak periods and coordinate additional resources as neededCoordinate and monitor all inbound and outbound shipments to ensure timely and accurate deliveriesOrganize and schedule transportation, including booking carriers, assigning routes, and managing delivery timelinesMonitor that vendor service agreements and requests are aligned to the services requested.Track and manage chassis usage to avoid unnecessary charges Monitor container days and coordinate timely returns to avoid detention and demurrage feesMaintains communication with Ocean Lines and Terminal for containers updatesEnsure we meet and exceed clients’ expectations and needsPlan daily receiving and dispatching based on customer requirementsFind solutions to any situation that may arise about dispatching ad receivesEscalate any situation with supporting data to Managers and DirectorsMonitor emails closely to ensure load plans and any other inquiry from our customer service team is completed accordinglyPerform other related duties as necessary or assignedEducation and Experience:One (1) year of experience handling traffic, documentation, and customer service functions for ocean transportationHigh School diploma or equivalent.Required Skills/Abilities: Excellent written and verbal communication skills in English (required) and Spanish (required).Basic skills in MS Word, Excel, and Outlook programs.Ability to effectively communicate (read and write) in a business environment.Ability to prioritize and handle multiple tasks simultaneously.Ability to exercise sound judgment in prioritizing projects delegated by supervisor.Job Description: The Checkers Team Lead is responsible for ensuring the accuracy, quality, and compliance of shipments and warehouse operations. This includes verifying shipments, managing cross-dock operations, and ensuring a clean and efficient loading process. The role also encompasses maintaining accurate receiving processes, timely processing, and adherence to quality standards, contributing to the overall success of the warehouse.
Responsibilities:
Shipment Verification: Conduct regular inspections of incoming, in-process, and outgoing products to ensure they meet established quality standards and customer specifications.Check incoming and outgoing shipments for accuracy against documentation (e.g., packing lists, invoices). Inspect items for damage, defects, or inconsistencies and report any issues to the appropriate department. Ensure all cargo is scanned accurately once placed in the staging area. Checker Responsibilities:The checkers will be responsible for live validation of both consolidated and cross-dock shipments.They will take photos of the loading process to document each stage and ensure accuracy.Checkers will ensure that employees complete all necessary documentation, maintaining compliance with operational standards. Quality Control:Conduct regular quality inspections to ensure all loads are accurate and free of errors. Maintain a clean and efficient loading process with no missing cargo, overages, incorrect shipments, or damages. Verify that all shipments are prepared for the correct customers. Documentation and Reporting:Maintain accurate logs of inspections, discrepancies, and resolved issues. Prepare and submit KPI, system accuracy, and compliance metrics as needed. Team Collaboration:Work closely with warehouse staff to maintain accuracy and resolve discrepancies. Provide feedback to team members to ensure adherence to quality and compliance standards. Health and Safety:Adhere to all safety protocols and contribute to maintaining a safe working environment. Identify and report potential safety hazards or unsafe practices. Perform other related duties as necessary or assigned.Education and Experience:High school diploma or equivalent; additional certifications in quality control or related fields are a plus. Required Skills/Abilities: Strong attention to detail and accuracy in scanning, receiving, and verifying cargo. Proficiency in using Warehouse Management Systems and scanning tools. Knowledge of quality assurance practices, compliance standards, and cross-dock operations. Effective communication and problem-solving skills. Ability to work collaboratively and independently in a fast-paced environment. Basic computer skills, including proficiency in MS Office and inventory management software.Works collaboratively with others to achieve common goals and support the overall success of the warehouse operations.MultitaskWork in fast paced environment Read Less