Deliver exceptional customer experience: By nature, you are overjoyed to work directly with customers and on a retail sales floor. You provide an exceptional level of service, setting the standard in your store for customer experience. You coach, train, motivate and develop multiple levels of store staff (entry level associate to Assistant Manager) to ensure your team is meeting our customer service standards. You are ready to solve any customer issue that arises and develop your team to do the same.
Create a great employee experience: You build a bench of exceptional customer-centric sales associates. You onboard, train and develop an entrepreneurial and customer-obsessed team. You provide ongoing feedback and coaching to develop your team to be their best.
Communicate like a pro: You give clear, kind feedback to improve performance, you ensure your team has access to all necessary information, you send clear and concise written communication utilizing appropriate communication channels, and you are pro-active in your communication with your manager.
Schedule your retail floor: You can schedule your retail floor with a meticulous attention to detail according to business needs, employee availability and requested time off. You work smarter to find the most efficient ways to complete this business-critical task so that your retail store operates like a well-oiled machine. You are meeting the weekly, period and quarterly payroll goals.
Manage competing priorities: You love and appreciate that although Catbird isn’t a new kid on the block, we’re always learning, growing and changing. You are eager to lead with solutions not complaints and you know that when you prioritize effectively you can handle anything.
Drive business results: You are hungry to analyze business reporting on a daily, weekly, monthly and quarterly basis and adjust your business strategy and motivate team performance to drive sales and achieve key business metrics. You manage performance and processes to company policies and maintain all store operations in alignment with policy updates. You can oversee, execute and approve payroll and store expenses. You utilize your tools to effectively manage your inventory levels and maintain an exceptional level of visual display at your store.
Leverage your resources: You are the first one to ask for help, but not before checking the tools and resources available to you. You’re ready and willing to pick up the phone and partner with your manager and key business partners to solve problems, initiate new ideas and create new experiences.
Our Ideal Candidate2+ years retail leadership experience requiredExperience leading a team of 5-10 store employees with a demonstrated commitment a team culture of kindness, respect and organization. Experience and ability prioritizing time and attention when there are multiple competing tasks to complete. Flexibility in regards to availability and location, must have weekend availability.Experience in creating/managing staff schedules.Experience analyzing business reporting. Experience with google office suite (Docs, sheets, pages) A natural passion for customer service and a desire to be active on the sales floor interacting with customers. More than 50% of a Store Manager’s time is spent on the sales floor. Jewelry and/or Clienteling experience a plusRetail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.Perks & BenefitsHealth InsurancePaid Vacation & Sick Time401(k) with employer contributionsProfessional Development StipendHoliday PayPaid Parental LeaveAnd more!Plus bonus Read LessCatbird NYC is a vertically integrated omnichannel jewelry retailer based in Brooklyn. We are in the final stages of a major systems transformation: NetSuite goes live as our OMS in Q2 2026, integrating retail POS, warehouse and fulfillment, and ecommerce in ways we have never had before. We are also replatforming our webshop from Magento to Shopify by Q2 2027.
Following our upcoming implementation of NetSuite as our OMS and POS platform, we are hiring a Senior Systems Administrator to own day-to-day operations of the ecosystem, drive optimization, and serve as the internal expert across NetSuite and its connected applications. This role is the technical anchor that sits between Operations, Retail, E-Commerce, Finance, and our external implementation partners.
You will be the first person we page when an interface breaks, the partner who keeps our systems roadmap moving forward, and the internal team's go-to for making NetSuite work hard for the business. You will not be setting the architecture — those decisions are made and in motion — but you will be the person making sure everything runs cleanly through go-live and for the years ahead.
Key Responsibilities NetSuite Administration• Own the NetSuite environment — user provisioning, roles and permissions, saved searches, workflows, custom fields, forms, and dashboards.
• Manage release readiness for NetSuite version upgrades, sandbox refreshes, and SuiteApp updates; coordinate UAT with affected teams.
• Enable data hygiene across items, customers, vendors, pricing, locations, and inventory; build controls that prevent drift across channels.
• Partner with Finance and Operations on month-end close support, period locks, and audit trail integrity.
Reporting & Analytics• Translate business questions from Retail, E-Commerce, Purchasing, Finance, and Leadership into clear, accurate saved searches, reports, and dashboards - built directly or in partnership with functional key users.
• Build and maintain operational reporting covering sales by channel, inventory positions, fulfillment performance, returns, and POS reconciliation.
• Document report logic so stakeholders trust the numbers and can self-serve where appropriate.
Integrations & TroubleshootingOwn end-to-end health of the integration stack and act as the primary triage point when something goes wrong between systems. Specifically:
• Magento (e-commerce) — product, pricing, inventory, and order sync; investigate stuck orders, sync failures, and discrepancies between web and Netsuite.
• Supersync — monitor connector health, resolve mapping errors, and coordinate fixes with the vendor.
• Deposco (warehouse / fulfillment) — troubleshoot order release, shipment confirmation, and inventory reconciliation between WMS and OMS.
• Clutch (loyalty / gift cards) — ensure balances, redemptions, and customer records flow cleanly across POS, e-comm, and OMS.
• Payment processors — partner with Finance on settlement reconciliation, refund failures, tokenization issues, and POS terminal connectivity.
• Define monitoring and alerting across integrations so issues are caught proactively rather than surfaced by end users.
• Document SOPs and runbooks for recurring admin tasks, integration failures, and incident response.
• Lead post-incident reviews when integrations fail, and drive the configuration or process changes that prevent recurrence.
• Identify automation opportunities within NetSuite (workflows, SuiteScript where appropriate) to remove manual work from Ops, Retail, and Finance.
• Manage vendor relationships with NetSuite, integration partners, and implementation consultants — holding them accountable to SLAs.
Our Ideal Candidate3+ years required, 5+ preferred, hands-on NetSuite administration with demonstrated ownership of a full instance (not just one module)
Direct experience with NetSuite in a retail, omnichannel, DTC, or ecommerce context
Proven track record troubleshooting integrations between NetSuite and external systems (e-commerce platforms, WMS, loyalty, payments).
Strong common of saved searches , workflows, custom records and reporting.
Comfort reading and modifying SuiteScript and SuiteFlow; ability to recognize when a build needs a developer vs. when it is admin-in-scope
Fluent in reading API logs, Integration error message and middleware connector output to isolate when a failure originated.
Has lived through at least one significant NetSuite go-live or major module implementation, and can describe in detail how interfaces broke and how they were stabilized
Fluency with inventory accounting concepts sufficient to partner with controllers: sub-ledger reconciliation, revenue recognition, COGS
Experience working in lean organizations without large centralized internal IT functions
Flexibility to respond to evolving business needs as the company steers through its present phase of transformation and growth
Curious and service-minded — energized by learning new tools and by making internal partners more effective
Bias toward documentation: if you fixed it once, you wrote down how to fix it next time.
Clear, calm communicator who can explain a technical issue to a store manager, a CFO, and an engineer — in each of their languages.
Direct Shopify + NetSuite integration experience
Prior experience with Magento, Deposco, Clutch, Supersync, or comparable platforms.
Prior work at a vertically integrated retailer with multiple physical store locations plus DTC
Experience in a post-implementation “stabilize and optimize” phase of an ERP rollout.
Exposure to NSAW and/or NetSuite-to-BI warehouse pipelines
NetSuite Administrator, SuiteFoundation, or ERP Consultant certifications
Plus bonus Read Less
