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CARVANA
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  • Advocate, Buyer Engagement (ADESA)  

    - Tempe
    About UsADESA, a Carvana-owned company, currently operates over 50 loc... Read More
    About Us

    ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!

    Role and Team

    We are seeking a highly motivated and customer-focused Advocate, Buyer Engagement, to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity.

    Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks

    Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More!

    Other Requirements

    To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff

    Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

    Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Read Less
  • Advocate, Buyer Engagement (ADESA)  

    - Chandler
    About UsADESA, a Carvana-owned company, currently operates over 50 loc... Read More
    About Us

    ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!

    Role and Team

    We are seeking a highly motivated and customer-focused Advocate, Buyer Engagement, to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity.

    Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks

    Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More!

    Other Requirements

    To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff

    Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

    Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Read Less
  • Client Support Specialist (ADESA)  

    - Mesa
    About UsADESA, a Carvana-owned company, currently operates over 50 loc... Read More
    About Us

    ADESA, a Carvana-owned company, currently operates over 50 locations throughout the U.S. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services that surround our wholesale vehicle remarketing efforts, including retail and wholesale reconditioning, transportation, keys, data analytics, and many of our sites serve as market hub distribution centers for Carvana. We remarket hundreds of thousands of vehicles across North America from Dealers, Commercial Lenders, Manufacturers & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive, and filled with the best people who are passionate about what they do. We're also excited about the future! As an industry leader, ADESA is poised for expansion, including investments in facilities, sales growth, and an ever-increasing growth in customer inventory of vehicles for us to remarket! We are looking for great people who want to take this journey with us!

    Role and Team

    We are seeking a highly motivated and customer-focused Client Support Specialist (Advocate, Buyer Engagement), to join the ADESA Central Operations team. This role is crucial for connecting buyers with relevant marketing information, promoting active participation, and addressing diverse inventory and service needs across all ADESA platforms, with a strong emphasis on ADESA Clear. The Advocate will primarily conduct outbound outreach to a diverse portfolio of buyers, serving as an educator, customer service agent, and problem-solver to address concerns, provide value, and encourage continued purchasing activity.

    Responsibilities Make high-volume outbound calls to auction buyers Utilize a consultative approach to educate buyers on the ADESA value proposition, highlighting its benefits and features while building rapport and addressing objections through active listening. Encourage buyer participation across all of our ADESA platforms. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. (Salesforce experience a PLUS) Utilize internal systems to understand buyer needs and document conversations in Salesforce. Assist buyers with inventory needs and general inquiries. Investigate and resolve root causes for decreased buying activity and buyer concerns. Share feedback and insights on the buyer experience with internal teams like Arbitration and Customer Experience (CX). Collaborate with the Arbitration and CX teams to address and resolve customer service issues. Balance teamwork with individual accountability for achieving results. Adapt quickly and positively to change, showing flexibility in a dynamic environment Qualifications High School diploma or equivalent required; Bachelor's degree preferred. Strong communication skills: Ability to quickly build rapport, apply a consultative approach, handle and overcome objections, and demonstrate curiosity through probing questions to understand buyer needs. Ability to leverage data to support unique needs of the customer and consistently follow through with commitments. High level of attention to detail, flexibility in adapting and adjusting to change, and ability to efficiently drive execution on tasks and projects. Ability to navigate multiple systems to serve customer needs and leverage technology to solve problems. Salesforce experience is a plus. 1-2 years of previous customer service experience. Marketing experience is a PLUS. Experience with data analytics in a customer service role is a PLUS. ADESA Benefits and Perks

    Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Career Path Opportunities And More!

    Other Requirements

    To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. Must be able to read, write, speak, and understand English. Legal Stuff

    Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.

    Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Read Less
  • Post Production Manager - Eugene  

    - Thurston
    About CarvanaAt Carvana, we sell cars but we aren't car salesmen. Our... Read More
    About Carvana

    At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our car's are in
    first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards. We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.

    Think you've got what it takes to join our team? Keep reading below to see what we're looking for!

    Position Overview:

    This is a supervisory position in an Inspection Center overseeing a team carrying out daily operations within a Carvana Inspection Center The Post Production Manager oversees all aspects of the vehicle reconditioning process and directs at least five leads and up to 70 front line associates in a lean manufacturing environment. This role will be responsible for maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives.

    This position is not eligible for visa sponsorship.

    What you'll be doing: Oversee day-to-day operations within the Inspection Center. Provide mentoring and accountability to direct reports and succession planning through appropriate coaching, leadership development and training, and performance management. Participate in the development and execution of strategic plans, goals, and objectives, ensuring alignment with those of the company. Ensure adherence to operating standards, systems, policies, procedures, and performance standards. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values. Maintain supervisory staff by recruiting, selecting, orienting, and training employees. Ensure progression path training and certification processes are consistently executed. Train and mentor leads and associates by providing competency-based feedback. Ensure adequate production capacity levels for each line and assist with production planning. Ensure compliance with all health and safety and loss prevention guidelines. Provide vision and guidance to the reconditioning team in meeting performance metrics. Positively reinforce and engage the team regarding quality, production and cost objectives. Participate in and lead problem solving and continuous improvement efforts. What the job requires:

    To be able to do your job at Carvana, there are some basic requirements we want to share with you. 5 years of management experience either in automotive or a lean manufacturing environment. Knowledge of lean manufacturing principles. Experience leading and developing associates. Proven ability to obtain project deliverables and company metrics. Ability to read, write, speak and understand English. Must be at least 18 years of age. Valid unrestricted driver's license with a clean driving record in the last 3 years Ability to maintain high volume and high-quality content in a fast-paced environment. Excellent written, verbal and interpersonal communication skills. Ability to work with and through teams to achieve results Strong analysis and decision making ability. Proficient computer skills. Ability to work overtime and on weekends. Ability to walk up to three miles each day. Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance. Must be able to lift up to 40 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels. Requires use of safety equipment and PPO that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment. This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Legal stuff

    Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

    Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories. Read Less
  • Automotive Detailer / Lot Attendant - Entry Level  

    - South Fulton
    Job DescriptionJob DescriptionWe're hiring for entry-level auto ro... Read More
    Job DescriptionJob Description

    We're hiring for entry-level auto roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.

    In these entry-level roles, you'll have a number of positions to choose from:

    Detailer: detailing vehicles, including washing, interior cleaning, and exterior buffingLot Attendant: move vehicles from one department to the next in our Inspection CentersPhotobooth Associate: take photos of our vehicles so customers can see our vehicles in our spinnersInspection Associate: inspect the interior and exterior of the vehicles and accurately identify any imperfections/defects


    At Carvana, you'll receive a competitive wage and amazing perks – including a 401(k) with Carvana match and even a vehicle purchase discount – all while using state of the art tools in one of our high-tech Inspection Centers (click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company.

    Other perks of the Job

    100% company-paid healthcare premiumsGenerous paid-time off and your birthday is a holiday!ASE and tool reimbursement programsTuition reimbursement and student loan repayment

    Schedule:

    We do everything we can to deliver an exceptional customer experience, and that includes delivering great vehicles when expected. If we're in a pinch, mandatory overtime is one way in which we can follow-through on this commitment to our customers. We're looking for team players who are all in on our mission and are able to work mandatory overtime based on our business needs.

    How To Get Started - join the Carvana team by applying on this page!

    We also have a variety of other automotive roles available in one of our 18 locations across the country – take a look at our Careers site to apply for one of the following roles:

    Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) rolesAuto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician rolesEntry-Level roles: Detailing, Inventory Associate (Car Porters), Photo, Parts Associate, Inspection, and Coordinator/Administrator roles

    General qualifications and requirements

    Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independentlyMust be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) checkAn ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)Use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment

    About Carvana
    At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.

    To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.

    Think you've got what it takes to join our team? Apply today!

    Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

    Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.

    Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany