Position Overview
Carrie Skinner State Farm is adding a Customer Retention Specialist in 5525 Twin Knolls Rd, Columbia, Maryland, 21045 to help existing customers with policy questions, billing, claims follow-up, and coverage updates. This is a steady, customer-facing office role for someone organized, patient, and comfortable handling phone-based service. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.
Responsibilities
Proactively reach out for policy reviews and renewals to retain customersHandle policy questions, billing inquiries, and coverage changes accuratelyServe Spanish- and English-speaking customers clearly and accuratelyResolve service issues with patience and professionalismIdentify coverage gaps and service needs during reviewsFollow up consistently to support customer loyalty and retentionMaintain accurate customer records in the agency systemQualifications
No prior insurance experience requiredFluent or proficient in Spanish and English, preferredExcellent listening, empathy, and problem-solving skillsOrganized and detail-oriented with strong follow-throughWillingness to obtain the required Property and Casualty licensePositive, professional, customer-first attitudeBenefits
401(k) retirement plan with employer matchClear career advancement pathsSupportive, close-knit team environmentPay range: $40,000-$51,000 per year
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
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