Job DescriptionJob DescriptionGuest Service & Hospitality
Greet and assist guests with a warm, professional, and brand-standard Marriott welcome
Perform guest check-ins and check-outs efficiently while ensuring accuracy and privacy
Handle guest inquiries, requests, and complaints promptly to ensure a positive guest experience
Resolve service issues calmly and professionally, escalating when necessary
Communicate hotel amenities, policies, loyalty benefits, and local information clearly
Deliver personalized service to Marriott Bonvoy members and recognize elite status benefits
Front Desk & Operational Duties
Operate the front desk during evening hours, including high-volume check-in periods
Balance guest needs with operational efficiency during shift transitions
Coordinate with housekeeping, maintenance, and security to address guest needs
Monitor room availability, late arrivals, and no-shows
Prepare shift reports and communicate important information to night audit staff
Maintain a clean, organized, and professional front desk area
FOSSE (Marriott Property Management System)
Use FOSSE to check guests in and out accurately
Assign and change room types as needed based on availability
Post room charges, incidentals, and adjustments correctly
Manage reservations, extensions, cancellations, and room moves
Review guest profiles and notes to ensure accurate service delivery
Handle cash, credit card transactions, and folios according to Marriott standards
Cash Handling & Compliance
Process payments, refunds, and authorizations accurately
Balance cash drawer and complete end-of-shift paperwork
Follow Marriott brand standards, safety procedures, and data privacy guidelines
Adhere to PCI compliance and company policies
Evening Shift Responsibilities
Manage late check-ins and special guest requests
Ensure smooth handoff to night audit team
Monitor lobby activity and support guest safety during evening hours
Maintain professionalism during peak and overnight transition periods
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