Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
TITLE: Veterans Specialist
REPORTS TO: Program Manager
LOCATION: Borderplex Region
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire a Veterans Specialist who will perform professional work providing career counseling, intensive case management, and priority of service to veterans, eligible spouses, and transitioning service members. This role ensures veterans receive the full range of workforce services for which they are eligible. Work is performed under the supervision of the Program Manager.
Your Impact on Career Team's Success:
Provide case management and career services to veterans, eligible spouses, and transitioning service membersEnsure veterans and eligible persons receive priority of service in accordance with Federal and State requirementsComplete intake and eligibility determination and assess employment, abilities, and training needsGuide participants through the preparation of individual employment plans (IEP) based on their specific occupational goalsConnect veterans with supportive services, training programs, and employment opportunities, including those with significant barriers to employmentBuild and maintain relationships with the Department of Veterans Affairs, Texas Veterans Commission, military installations, and veteran service organizationsCoordinate with Disabled Veterans' Outreach Program (DVOP) and Local Veterans' Employment Representative (LVER) staff as appropriateCounsel participants on available job opportunities, training programs, and other services, and follow up on referralsConduct orientation sessions, workshops, job clubs, and other group presentationsMaintain accurate individual case files in WIT that meet compliance requirementsFollow all policies, procedures, and regulations related to eligibility documentationApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThis position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.
To Qualify for This Role, You Must Have:
Bachelor's degree or higher or an equivalent combination of education and experienceKnowledge of veterans' programs, priority of service requirements, and resources available to veteransStrong communication skills and knowledge about community resourcesMust be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systemsAbility to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitiveAbility to serve as a role model to customers and motivate them toward achieving goalsExcellent interpersonal, time management, customer service, organizational, and communication skills, both oral and writtenKnowledgeable about the WIOA program and other workforce program requirementsA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:
Veteran status or experience working directly with the veteran communityBilingual or multilingualStrong multitasking abilities and a proactive approach to tasksTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesSalary: $48,000 - $52,000/yr
Travel: As Needed
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
TITLE: Training Coordinator
REPORTS TO: Project Director
LOCATION: Borderplex Region
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire a Training Coordinator who will be responsible for coordinating staff onboarding, training, and professional development across the project. This role develops and delivers training on program policies, systems, and service delivery practices to ensure staff are prepared to meet or exceed contract requirements. Work is performed under the supervision of the Project Director.
Your Impact on Career Team's Success:
Coordinate and schedule new hire onboarding and ongoing staff training across the projectDevelop, deliver, and maintain training materials on program policies, procedures, systems, and service delivery practicesTrain staff on Work-In-Texas, and other case management and data systems to support data integrityAssess training needs in partnership with project leadership and address gaps in a timely mannerMaintain accurate records of staff training completion and certificationsSupport the rollout of new policies, procedures, and contract changes through targeted trainingCoordinate cross-training and events that promote relationship building across offices, divisions, and partner agenciesDeliver training in a variety of formats, including in-person, virtual instructor-led, and self-pacedEvaluate training effectiveness and continuously improve content and deliveryMaintain up-to-date knowledge of standard operating procedures and contract updatesApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThis position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.
To Qualify for This Role, You Must Have:
Bachelor's degree or an equivalent combination of education and experience2+ years of experience in training, instructional delivery, staff development, or a related fieldStrong presentation and facilitation skills, with the ability to deliver training to both groups and individualsComputer literate with proficiency in Microsoft Office, PowerPoint, and training platformsSharp attention to detail with strong organizational, analytical, and critical thinking skillsExcellent verbal and written communication skillsA demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentialityA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:
Experience and knowledge of WIOA, TANF, SNAP, and other workforce development programsExperience developing virtual instructor-led or e-learning contentBilingual or multilingualTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesSalary: $50,000 - $54,000/yr
Travel: As Needed
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
TITLE: Quality Assurance Specialist
REPORTS TO: Project Director
LOCATION: Borderplex Region
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire a Quality Assurance Specialist who will be responsible for conducting case file reviews, monitoring data integrity, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement. Work is performed under the supervision of the Project Director.
Your Impact on Career Team's Success:
Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policiesMonitor data entered into WIT and other participant information systems for accuracy and timelinessIdentify deficiencies and trends, document findings, and recommend corrective actionSupport staff in resolving file and data issues to ensure no disallowed costs on eligibilityPrepare and present quality assurance reports and dashboards to project leadershipAssist with preparation for and response to program monitoring and auditsSupport the development and continuous improvement of policies, procedures, and quality management practicesPartner with the Training Coordinator to address recurring issues through targeted trainingMaintain up-to-date knowledge of standard operating procedures and contract updatesMaintain a high level of accuracy and confidentiality in handling participant informationApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThis position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.
To Qualify for This Role, You Must Have:
Bachelor's degree or an equivalent combination of education and experience2+ years of experience in quality assurance, monitoring, compliance, or case managementSharp attention to detail with strong organizational, analytical, research, and critical thinking skillsKnowledge of WIOA, TANF, and/or SNAP eligibility and documentation requirementsMust be computer literate with strong MS Excel skills and the ability to learn specialized databases and software systemsExcellent interpersonal and communication skills, both oral and writtenA demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentialityA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:
Experience conducting case file reviews or audits in a workforce development settingStrong computer skills in MS Excel and Google SheetsBilingual or multilingualTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesSalary: $48,000 - $52,000/yr
Travel: As Needed
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
TITLE: Intake & Eligibility Specialist (VIRTUAL)
REPORTS TO: Participant Engagement Manager
LOCATION: Virtual
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire an Intake & Eligibility Specialist who will serve as the first point of contact for jobseekers and community members entering workforce services. This role is responsible for completing intake, determining program eligibility, and ensuring that each participant file contains accurate and complete documentation in accordance with contract requirements. Work is performed under the supervision of the Program Manager.
Your Impact on Career Team's Success:
Serve as the first point of contact for community members and jobseekers interested in WIOA, TANF, and SNAP workforce servicesComplete intake and eligibility determination for assigned workforce programsCollect, verify, and document all required eligibility information in accordance with Federal, State, local, and corporate policiesEnter data into WIT and process applicants through any participant information system as requiredMaintain accurate individual case files in WIT, assuring each file contains all required eligibility documents and meets compliance requirementsSchedule appointments and refer eligible participants to the appropriate Career Advisor or programProvide clear information to applicants regarding program services, requirements, and next stepsFollow all policies, procedures, and regulations related to eligibility documentationSupport orientation sessions and other group presentations for new participantsMaintain a high level of accuracy and confidentiality in handling participant informationComplete all required reports within the data management systemApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThis position is expected to be 100%Virtual.
To Qualify for This Role, You Must Have:
High school diploma or equivalent required, with an Associate's or Bachelor's degree or equivalent combination of education and experience preferredStrong attention to detail and the ability to follow detailed documentation requirements with accuracyStrong communication skills and knowledge about community resourcesMust be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systemsAbility to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitiveExcellent interpersonal, time management, customer service, and organizational skills, with strong oral and written communicationA demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentialityA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:
Bilingual or multilingualKnowledge of WIOA, TANF, and SNAP eligibility requirementsStrong multitasking abilities and a proactive approach to tasksTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesSalary: $48,000 - $52,000/yr
Travel: As Needed
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
Career Team is looking to hire an Intake & Eligibility Specialist who will serve as the first point of contact for jobseekers and community members entering workforce services. This role is responsible for completing intake, determining program eligibility, and ensuring that each participant file contains accurate and complete documentation in accordance with contract requirements. Work is performed under the supervision of the Program Manager.
Your Impact on Career Team's Success:
Serve as the first point of contact for community members and jobseekers interested in WIOA, TANF, and SNAP workforce servicesComplete intake and eligibility determination for assigned workforce programsCollect, verify, and document all required eligibility information in accordance with Federal, State, local, and corporate policiesEnter data into WIT and process applicants through any participant information system as requiredMaintain accurate individual case files in WIT, assuring each file contains all required eligibility documents and meets compliance requirementsSchedule appointments and refer eligible participants to the appropriate Career Advisor or programProvide clear information to applicants regarding program services, requirements, and next stepsFollow all policies, procedures, and regulations related to eligibility documentationSupport orientation sessions and other group presentations for new participantsMaintain a high level of accuracy and confidentiality in handling participant informationComplete all required reports within the data management systemApproach each day and task with a "ZAG" mindsetOther duties and projects as neededThis position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.
To Qualify for This Role, You Must Have:
High school diploma or equivalent required, with an Associate's or Bachelor's degree or equivalent combination of education and experience preferredStrong attention to detail and the ability to follow detailed documentation requirements with accuracyStrong communication skills and knowledge about community resourcesMust be computer literate with MS Word and Excel skills at minimum, and the ability to learn specialized databases and software systemsAbility to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitiveExcellent interpersonal, time management, customer service, and organizational skills, with strong oral and written communicationA demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentialityA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:
Bilingual or multilingualKnowledge of WIOA, TANF, and SNAP eligibility requirementsStrong multitasking abilities and a proactive approach to tasksTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesSalary: $48,000 - $52,000/yr
Travel: As Needed
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read Less
Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
Career TEAM is looking to hire a Workshop Facilitator that will serve as our facilitator providing, service orientations, career readiness workshops and Career EDGE training for residents in Ventura County both in person and virtual. They will also be responsible for triaging customers, and assisting with customer flow, and customer needs. This role provides an extra layer of customer service for the customers and staff to assess the base layer of customer service, understand customers' needs, and initiate a warm handoff for all services. This position is expected to be 100% onsite at locations throughout Ventura County, CA.
Career Team also offers a competitive package including:
401k with a generous employer match;medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;disability insurance;and supplemental insurance.Your Impact on Career TEAM's Success:
Responsible for creating workshop schedules and inviting partners to present (based on the needs of participants);Facilitate in person orientation and virtual orientations weekly;Ability to learn and present Career Edge to the community and partners;Serve as the Career EDGE champion, providing local staff with EDGE certification training;Serve as a client advocate to provide direction and support by creating and monitoring processes that will ensure client success in the learning environment;Build fresh workshop curriculum based on customer need and AJCC customer surveys;Engage clients by discussing the range of available services and the potential benefits;Assist customers with computers and assessments online;Customer triage to ensure customers' needs are met and exception customer service is given;Greet visitors warmly and make sure they are comfortable;Deliver presentations both in-person and virtually;Serve as backup to the receptionist as needed;Approach each day and task with a "ZAG" mindset;Other duties and projects as needed.To Qualify for This Role, the Ideal Qualifications Include:
Associate's degree or higher or an equivalent combination of education and experienceAbility to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next stepsFamiliarity with office machines (e.g. fax, printer, etc.)Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitiveExperience in Career Services and Recruiting is considered extremely valuableStrong problem-solving skills and proven ability to multi-taskPersonal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel, and Outlook)Must be able to keep current on training subjects and industry trendsExcellent interpersonal, customer service, and organizational skillsExceptional time management skills to meet deadlines and work under pressureExcellent verbal and written communication skillsA Valid Driver's LicenseSalary: $50,000 - $55,000/yr. Salary is commensurate with education and experience.
Travel: Position may require local travel up to 30% of the time. The selected candidate will be required to travel periodically to locations through the county for in person workshops.
Location: Ventura, CA
Employment Type: Full time, non-exempt
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
Career Team is looking to hire a Business Services Representative who will be responsible for promoting job placement for clients in the employer community and by liaising with employers to obtain job leads and identify jobs. The selected candidate will be expected to develop direct hire employment opportunities for clients completing health care training, under the HUD-CDBG grant, Project VC Works. This position is expected to be on-site 80% of the time and 20% remote work.
The Business Services Representative is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
401k with a generous employer match;medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;disability insurance;and supplemental insuranceYour Impact on Career Team's Success:
Identify and develop job opportunities for a diverse population of clientsWork closely with the Career Navigators and the training providers to seek opportunities to co-enroll in WIOA to support on-the-job training and transitional jobs opportunitiesDetermine education and skill requirements and employer expectations of Job SeekersInterview Job Seekers referred by Career Team staff for job placement to determine skills, abilities, and job goalsMatch Job Seekers with job openings and refer to employing organizations for interviewEstablish an ongoing relationship with Job SeekersEstablish ongoing relationships with employersFollow-up during and after job placement activities to ensure employer satisfactionRequest additional and/or targeted support activities as neededMaintain job and employer data banks of informationMaintain client records related to job development and placement activitiesMaintain employer records related to job opportunities, placement activities, and participant job retentionUtilize internet/social media resources to identify job trends, active sectors, and candidate employersPrepare and present reports of activities and accomplishmentsDesign, plan, and conduct job fairs and other initiatives to enable exposure of Job Seekers to organizations with current and future job opportunitiesApproach each day and task with a "ZAG" mindset Other duties and projects as neededThe Ideal Qualifications Include:
High School Diploma/GED with any combination of training and experience which demonstrates the ability to perform the duties as describedMultilingual or bilingual preferredExperience in public relations and in technical writingExperience with training and coaching in a performance-based environmentWorking knowledge of workforce or government funded programsExperience in job placement in either private or public agencies within the last four yearsExperience working with at-risk populationsAbility to establish and maintain effective working relationships with employer representatives and Job SeekersFamiliarity with applicable federal, state, and local laws and regulationsAbility to work in a variety of settings with culturally diverse customer bases with the ability to be culturally sensitiveExcellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written formatAbility to work independently with minimal supervision and effectively as part of a teamExceptional time management skills to meet deadlines and work under pressureExcellent verbal and written communication skillsA Valid Driver's LicenseSalary: $60,000-65,000 annually Salary is commensurate with education and experience
Travel: Position may require local travel up to 60% of the time
Position Type: Non-Exempt, full-time
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
TITLE: Virtual Services Associate
REPORTS TO: Project Director
LOCATION: Remote / North Bay, CA
EMPLOYMENT TYPE: Full-Time, Exempt Employee
Career Team is looking to hire a Virtual Services Associate for the North Bay area. In this role, you will help us reach more people in the community by promoting our online programs and providing excellent virtual customer support. You will play a key part in helping participants who cannot visit us in person by showing them how to use our apps, websites, and online career tools. You'll facilitate workshops, meet with participants 1-on-1 to provide guidance and expedite service delivery, and you'll be a key contributor to the success of the North Bay operation. Operating under the supervision of the Project Director, you will make it easy and welcoming for job seekers to get the help they need online to find a job and grow their careers.
Your Impact on Career Team's Success:
Serve as the primary subject matter expert and advocate for the Career Edge app and website, systematically onboarding new users and maximizing platform adoption.Guide participants through the initial setup, profile completion, and navigation of Career Edge features to ensure they utilize its full suite of career readiness modules.Design, schedule, and facilitate high-energy, professional virtual orientations introducing participants to online and physical workforce development services.Conduct interactive, remote professional development workshops (e.g., Resume Polishing, Virtual Interview Techniques, Soft Skills training) utilizing web conferencing software.Execute targeted digital outreach campaigns via social media, emails, and text-messaging applications to discover, attract, and re-engage VIPs who cannot visit the physical location.Provide concierge-level remote assistance to VIPs navigating critical online workforce portals.Assist participants in virtually completing intakes, self-assessments, uploading documents, submitting applications, and accessing career resources.Deliver person-centered support through chat functions, email, and video calls to triage requests, evaluate program inquiries, and seamlessly transition participants into formal eligibility paths.Maintain data precision by documenting virtual customer service workflows, attendee logs, and engagement points within regional reporting databases.The Ideal Qualifications for this Position Include:
Bachelor's degree or higher or an equivalent combination of education and experienceExceptional comfort navigating web apps, mobile app interfaces, and hosting interactive web events (Zoom, MS Teams, WebEx).2+ years of demonstrated ability working in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and have a high level of professionalism2+ years of experience with computer proficiency in Microsoft Office suite and Google suite including Word, Excel, PowerPoint, Google Mail, Google Calendar, Google Docs, Google Sheets, and Google DriveHigh energy and clarity when speaking on camera, with an innate ability to hold an online audience's attention.Strong emotional intelligence and ability to lead a team with different working styles.A demonstrated ability to thrive in a fast-paced environment while maintaining confidentiality, handling personnel matters effectively, and handling employee and personnel inquiries with sensitivity, tact, and diplomacy.Dedication to treating virtual participants as VIPs, using deep empathy and clear direction to reduce user frustration with technology.Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracyExceptional time management skills to meet deadlines and work under pressureExcellent verbal and written communication skillsA Valid Driver's LicenseSalary: $60,000 - $65,000/yr
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
Read LessCareer Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here.
Career Team is seeking a Customer Service Representative to join our team in North Central Texas. This role will be responsible for greeting and triaging customers as they enter the Workforce Center, managing customer flow, and serving as the primary point of contact between individuals and the services offered through Workforce Solutions of North Central Texas. The Customer Service Representative will provide an essential layer of support by assessing initial customer needs, delivering high-quality service, and ensuring warm handoffs to appropriate staff for further assistance. This position reports directly to the Center Manager and plays a vital role in creating a welcoming and efficient experience for all customers and supporting seamless service delivery across the Center.
Your Impact on Career Team's Success:
Serve as the primary initial liaison between customers and services provided within the CentersAssist customers with Work In Texas registration, general computer use, and online assessments in the CentersTriage customers to ensure their needs are met and exceptional customer service is provided to all individualsGreet visitors warmly and make sure they are comfortableDeliver dynamic presentations both in-person and virtuallyCreate workshop schedules and invite partners to present (based on the needs of participants)Be knowledgeable about all workforce core programs and partner program services to assist in eligibility assessment and referrals to appropriate programs.Administer and proctor, employer tests, and basic skill assessments such as CASAS or TABE to evaluate literacy and skills levels.Ensure customers are completing Call customers waiting for a space to meet and book them a room to meet inEnsure the resource area is tidy and welcoming for customersCoordinate office activitiesCritique resumes or letter of introduction as well provide job search assistance and resources to individuals in the resource roomRe-engage customers by discussing the range of available services and the potential benefitsProvide and train on resources available within the Center that can be utilized by customers and staff alikeRequest feedback from customers in order to continually improve the customer experienceApproach each day and task with a "ZAG" mindsetOther duties and projects as needed
The Ideal Qualifications for this Position Include:
Associates degree required or comparable experienceAbility to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next stepsFamiliarity with office machines (e.g. fax, printer etc.)Ability to work in a variety of settings with culturally diverse customer base with the ability to be culturally sensitiveMust be computer literate and have MS Applications (Word, Excel, and Outlook) skills at minimum, and the ability to learn specialized databases and software systemsAbility to meet and/or exceed set goals and objectivesExcellent interpersonal, time management, customer service, organizational skills, and communication skills, both oral and written requiredKnowledgeable about the WIOA and Choices/SNAP programs and other workforce program requirementsA demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient in maintaining a high level of confidentialityMust adhere to the principles of Extreme Customer Service with all interactions with internal and external customersExcellent verbal and written communication skillsA Valid Driver's LicenseAdditional Skills/Knowledge Career Team Would Love for This Role:
Bilingual or MultilingualStrong multitasking abilities and proactive approach to tasksTraining in Trauma Informed Care, evidence-based practice, and/or whole family servicesEmployment Type: Full-Time, Exempt Employee
Job Site: Onsite
Salary: $40,000 - $50,000/yr
Travel: 10% travel within the region
About Career Team:
Founded in 1996, Career Team, LLC is a private workforce development organization.
Career Team's outstanding record of accelerating the human condition has resulted in numerous honors:
Named by Inc. Magazine as one of America's 500 fastest growing privately held companiesRecipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovationFeatured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions programInvited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training providerAs a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.
Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.
California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location.
The Company collects Personal Information to use or disclose as appropriate to:
(1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
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