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  Customer Service Representative - Aviation (Life Raft Service)  

  CAPS Aviation

  full_time - Los Angeles

  Posted: 30/07/2026

  Apply Now

  Job DescriptionJob DescriptionRead This FirstThis is not a typical cus... Read More

  Job DescriptionJob Description

  Read This First

  This is not a typical customer service job.

  We work in aviation. Our customers are Directors of Maintenance, A&P mechanics, pilots, and parts managers. They expect clear, accurate, and timely communication—every time.

  If you are not highly reliable, detail-oriented, and comfortable communicating with professionals in a fast-paced environment, this role will not be a fit.

  About the Role

  You will be the primary point of contact for customers with life rafts in service at our FAA repair station.

  Your job is to ensure that every customer knows exactly what is happening with their equipment—without having to ask.

  This role requires strong communication, organization, and follow-through. There is no room for dropped details or missed follow-ups.

  What You Will Be Responsible For

  Managing customer communication via phone, email, and textProviding accurate and timely updates on in-house equipmentGenerating and sending service quotesEntering and managing data in Quantum Control (Component Control software)Coordinating closely with technicians and the repair station teamTracking open items and following through until completion

  What We Expect

  Clear, professional, and confident communicationStrong organization and attention to detailConsistent follow-through—nothing falls through the cracksAbility to manage multiple priorities in a fast-paced environmentA proactive, solutions-oriented mindsetA positive, even-tempered attitude under pressure

  Non-Negotiables

  Consistent and reliable attendanceStrong written and verbal communication skillsAbility to work full-time on-site in Van NuysPrior experience in a customer service or client-facing role

  Preferred (Not Required)

  Aviation experienceExperience in a technical or service-based environmentFamiliarity with Quantum Control or similar systems

  What This Job Is NOT

  Not a low-responsibility customer service roleNot a job where tasks can sit unfinishedNot a fit for someone who struggles with communication or follow-through

  Equal Opportunity Employer

  CAPS Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.

  Application Requirement (Read Carefully)

  To be considered, you must complete the following:

  Write a short email (3–5 sentences) updating a customer on a delayed service item. Keep it clear, professional, and proactive.

  Applications without this response will not be considered.

  Company DescriptionCAPS Aviation is a 100% women-owned FAA Certified Part 145 Repair Station with locations in Los Angeles and Austin. Since 1988, we’ve specialized in the repair, overhaul, and support of aviation safety equipment, including life rafts, life vests, and survival kits.
  
  Our customers range from private jet operators to major OEMs, and our work directly supports aviation safety—everything we do matters.
  
  At CAPS Aviation, our team is made up of professionals across customer service, technical operations, and calibration services, all working together to deliver quality, accuracy, and reliability. Whether it’s communicating with customers, performing detailed technical work, or ensuring precision through calibration, every role plays a critical part in our operation.
  
  We take pride in our quality, compliance, and team culture. We value reliability, attention to detail, and a proactive mindset. Aviation experience is not required—we train smart, capable people who are eager to learn and take ownership of their work.
  
  If you’re dependable, hands-on, and want to be part of a team where your work has real impact, CAPS Aviation offers the opportunity to build a long-term career in a specialized and essential industry.Company DescriptionCAPS Aviation is a 100% women-owned FAA Certified Part 145 Repair Station with locations in Los Angeles and Austin. Since 1988, we’ve specialized in the repair, overhaul, and support of aviation safety equipment, including life rafts, life vests, and survival kits.\r\n\r\nOur customers range from private jet operators to major OEMs, and our work directly supports aviation safety—everything we do matters.\r\n\r\nAt CAPS Aviation, our team is made up of professionals across customer service, technical operations, and calibration services, all working together to deliver quality, accuracy, and reliability. Whether it’s communicating with customers, performing detailed technical work, or ensuring precision through calibration, every role plays a critical part in our operation.\r\n\r\nWe take pride in our quality, compliance, and team culture. We value reliability, attention to detail, and a proactive mindset. Aviation experience is not required—we train smart, capable people who are eager to learn and take ownership of their work.\r\n\r\nIf you’re dependable, hands-on, and want to be part of a team where your work has real impact, CAPS Aviation offers the opportunity to build a long-term career in a specialized and essential industry. Read Less

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