Instructional Designer
Capital Title of Texas & Affiliates
Learning Systems • SharePoint • LearnUpon • Microsoft 365 • Digital Learning
What You’ll Do
Design Exceptional Learning Experiences
Design engaging digital learning for employees across the organization.Create onboarding programs, eLearning courses, learning paths, videos, job aids, quick reference guides, assessments, and standard operating procedures.Translate complex operational processes into simple, engaging learning experiences that employees actually enjoy using.Apply instructional design best practices and adult learning principles to improve knowledge retention and employee performance.Build Our Digital Learning Environment
Administer and continuously improve our Learning Management System (LearnUpon or similar platform).Build and maintain learning resources using Microsoft SharePoint, Teams, Microsoft 365, and related technologies.Develop organized, intuitive learning spaces that employees can easily navigate.Evaluate new learning technologies and AI-powered tools that improve the employee experience.Create a Knowledge Library Employees Trust
Develop and maintain a centralized digital knowledge library that includes:
Standard Operating ProceduresProcess documentationFormsTraining materialsJob aidsReference guidesFrequently Asked QuestionsOperational resourcesPartner with department leaders to ensure content remains accurate, current, and easy to find.
Collaborate Across the Organization
You’ll work closely with leaders across:
Escrow OperationsTitle OperationsExaminationSalesComplianceMarketingHuman ResourcesOperationsThis role is highly collaborative.
Our managers will bring the operational expertise. You’ll bring the expertise in instructional design, learning technology, and digital content creation.
Success comes from building strong partnerships—not working in a silo.
Measure Success & Continuously Improve
Use reporting and analytics to measure:
Course completionEmployee engagementLearning adoptionCertification trackingCompliance completionKnowledge retentionLook for opportunities to simplify onboarding, improve consistency, increase engagement, and make learning more effective across the organization.
Qualifications
Required
Bachelor’s degree in Instructional Design, Education, Organizational Development, Business, Communications, Information Technology, or a related field, or equivalent professional experience.Experience in instructional design, learning technology, learning and development, training, digital content development, or knowledge management.Experience creating engaging digital learning experiences.Experience working with Learning Management Systems.Experience using Microsoft 365 applications, including SharePoint and Microsoft Teams.Strong writing, communication, organization, and project management skills.Ability to manage multiple projects while collaborating across departments.Preferred
Experience with LearnUpon or another Learning Management System.Experience with Articulate Storyline, Rise 360, Camtasia, Canva, Adobe Creative Suite, Clipchamp, or similar development tools.Experience leveraging AI tools to improve learning, documentation, and knowledge sharing.Experience within the title insurance, escrow, real estate, mortgage, settlement services, or legal industry is strongly preferred. Candidates with real estate-related experience will receive special consideration.Experience working within a regulated industry.Core Competencies
Instructional DesignLearning TechnologyMicrosoft 365SharePointLearnUpon or LMS AdministrationDigital Content DevelopmentAdult Learning PrinciplesKnowledge ManagementTechnical WritingProject ManagementAI Productivity ToolsProcess ImprovementCollaborationInnovationContinuous LearningWhat Success Looks Like
Within your first year, you’ll help us:
Build a modern digital learning ecosystem.Create standardized onboarding for key operational roles.Develop a centralized knowledge library employees trust and use every day.Increase adoption of learning technologies throughout the organization.Partner with operational leaders to transform expertise into engaging learning experiences.Improve consistency, accessibility, and efficiency across employee training.Help build a culture of continuous learning and innovation. Read LessEscrow Assistant is responsible for the support of an Escrow Officer in the sale of title insurance and escrow closing services. The position is focused on supporting an Escrow Officer in maintaining existing client base. The position is highly results driven.
Duties and Responsibilities:
Possesses the knowledge and experience necessary to efficiently handle situations which may arise during the escrow process.Understands the escrow process to determine what steps need to be taken to transfer the title of property pursuant to the real estate contract and lender instructions.Collaborates with title department to resolve issues.Assists customers and clients with closing related questions. Acts as an intermediary between different parties.Prior to disbursement, confirm all funds are collected, all appropriate documents are checked for accuracy, signatures are in order and acknowledgements and legal descriptions are accurate.Manage relationships throughout the process to ensure future business.Provides high level of customer service.Qualifications/Skills:
Experience with the title insurance industry, rules and lawsStrong level of professionalismHigh level of integrity in all areas of businessAccustomed to working in a high-volume organizationUnderstanding of the business and processesStrong interpersonal and client relations skillsStrong customer service orientationStrong drive, self-motivated and self-starterDetail orientation and strong understanding of parties needed to help accomplish tasksStrong verbal and written communication skillsStrong problem-solving skillsStrong organizational and planning skillsAbility to read and interpret documentsSuccessful track record in the escrow industryPhysical Requirements: Lifting, walking, bending, stooping, kneeling, sitting for extended periods, standing, and use of telephone for extended periods with basic hearing and speaking capabilities.
Job Type: Full-time
