CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
6-month contract (strong likelihood of extension)100% Remote (U.S. or Canadian candidates only)Start date: June 202640 hours per week$20-$30/hour (C2C or 1099), based on experiencePST preferred (West Coast based team so overlap is crucial)Heavy Slack collaborationLaptop providedAbout the Role
The Learner Success (LS) team serves as the dedicated support and advocacy arm of the our Client's External Academy — the learning platform for our global financial services client, built to prepare aspiring and returning tax and bookkeeping experts for hire. We are the proactive champions who bridge the gap between initial learner discovery and hire-readiness. By managing real-time support, community engagement, and technical troubleshooting, we ensure a frictionless journey from first login through program completion.
Once our external learners are successfully hired, they transition to the Client's Internal Academy for product enablement and on-the-job development
We are seeking a highly organized, detail-oriented, and empathetic Learner Support Analyst to manage the end-to-end support lifecycle for our external learners. In this role, you will be the first line of defense for our learning community — investigating issues, guiding learners through basic troubleshooting, keeping our shared inbox meticulously organized, and cleanly escalating complex technical or content issues to our cross-functional engineering and design teams.
What You’ll Do
1. Support Ticket Management & TriageMulti-Channel First Response: Serve as Tier 1 support across email, Slack, learner forms, webinars, office hours, and live help sessions — meeting learners where they are, in the moment they need help.
Investigate & Verify: Perform initial diagnostic checks on incoming support tickets. Cross-reference learner data across internal tools (Glider, Credly, IA Dashboard) to check for profile mismatches or enrollment issues.
Clarification & Education: Determine whether a learner's issue is a system bug or a misunderstanding of course structure, exam policies, or program logistics.
Technical Troubleshooting: Guide learners through basic self-service fixes to rule out local environment issues.
Claim & Category Tagging: Maintain the primary Learner Support spreadsheet dashboard. Assign tickets to yourself, apply precise categorization tags to every ticket, and process “Auto-Resolved” cases cleanly.
2. Inbox Maintenance & Workflow OperationsDaily Housekeeping: Monitor the main shared inbox daily for new responses on active tickets, ensuring timely and prompt communications.
Inbox Clearance: Maintain a highly organized workspace by ensuring every processed email is moved to a subfolder or archived — never left sitting in the main inbox.
Escalation Readiness: When an issue cannot be resolved through standard troubleshooting, gather comprehensive evidence (screenshots, account IDs, reproduction steps) for a clean hand-off.
JIRA Ownership: Create JIRA stories for escalated technical or content issues, log them in the tracking sheets, and follow up with the Technical Program Manager (TPM) if a ticket shows no movement for more than 7 business days.
Trend Spotting & Continuous Improvement: Surface recurring issues, share patterns with the team, and recommend process or content improvements that prevent the same tickets from coming back.
3. Content QA & Knowledge ManagementCompliance Checks: Review and QA-check learner-facing content to ensure strict compliance with Legal and Instructional Design (ID) guidelines.
Weekly Knowledge Capture: Use AI tools (Gemini) to refine raw Slack troubleshooting notes and publish clean, standardized entries into the team's internal Troubleshooting Playbook.
FAQ Alignment: Consult and apply the internal FAQ sheet to ensure all learner communications maintain a consistent, approved the Academy brand voice.
4. Community & Campaign SupportLight Community Moderation: Assist in hands-off monitoring of the Facebook Group to ensure safety and compliance, stepping in with strategic interventions only when a peer-to-peer question goes unanswered for an extended period.
Program Awareness: Maintain operational awareness of ongoing webinars, Fast Track cohorts, and strategic incentive campaigns in order to accurately answer incoming learner inquiries.
5. Cross-Functional CollaborationYou will act as the vital connector between learners and our internal partner teams, including:
Technical Program Managers (TPMs) & Engineering: Tracking and escalating system bugs via JIRA.
Instructional Design (ID): Reporting broken video links, curriculum flaws, and confusing assessment questions.
Subject Matter Experts (SMEs): Routing highly technical tax or bookkeeping questions that require professional industry verification.
What We’re Looking For
Experience: 1–3 years in customer support, helpdesk ticketing environments, or educational technology support.
LMS Expertise: Hands-on experience with Docebo (the Academy LMS) is strongly preferred. Comfort navigating LMS dashboards, enrollment data, and learner records is essential.
Systems Familiarity: Working knowledge of JIRA, shared email inboxes, Slack, webinar platforms, and Google Sheets (data entry, dropdown routing, and tracking). Familiarity with Glider and SmartEval (exam platforms) and Credly (digital credentials) is a plus.
Communication: Exceptional written communication skills, with the ability to convey technical fixes in an empathetic, clear, and beginner-friendly manner — to both technical and non-technical audiences.
Organization: A hyper-organized approach to data entry, workflow management, and inbox organization.
Analytical Problem-Solving: Strong analytical and troubleshooting instincts — you enjoy playing detective to determine whether a problem is user error or a genuine system bug, and you can articulate the difference clearly when escalating Read LessCapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
3-month contract100% Remote (U.S. or Canadian candidates only)Start date: May 202640 hours per week$55-$60/hour (C2C or 1099), based on experienceStandard U.S. business hours (EST/CST/MST/PST)Laptop providedPortfolio REQUIREDAbout the RoleWe’re looking for a strong, innovative Instructional Designer to support a high-visibility Oracle Cloud ERP implementation, with a primary focus on reporting and select finance modules. This is a hands-on design and development role for someone who can build interactive, modern, and genuinely engaging learning — not just click-through compliance content. The ideal candidate is a quick study who works well with a collaborative team, knows how to bring fresh ideas to the table, and also knows when to go with the flow and execute. You’ll partner with SMEs, business leads, and project stakeholders to translate complex ERP workflows into clear, role-based training that drives end-user adoption.
What You’ll Do
Design and develop training for Oracle Cloud ERP, with a primary emphasis on reporting and finance modules.
Build a mix of eLearning, ILT, vILT, video-based learning, and on-demand resources to support end-user adoption.
Create program outlines, course structures, scripts, and storyboards that align with real business workflows.
Develop interactive eLearning courses using Articulate Storyline and Rise, leveraging modern techniques (including generative AI tools where appropriate) to improve interactivity, engagement, and production quality.
Partner closely with stakeholders, SMEs, project managers, and IT to ensure training content reflects business requirements and system behavior.
Manage training timelines, dependencies, and content reviews to keep deliverables on track.
Produce supporting assets including job aids, quick reference guides, process documentation, scenario-based simulations, and knowledge assessments.
Help drive a smooth ERP rollout with business-critical training programs that are impactful and interesting.
What We’re Looking For3+ years of instructional design experience, with a focus on ERP, SAP, or other enterprise software training.
Advanced proficiency in Articulate Storyline and Rise.
Demonstrated experience designing training for reporting and/or finance workflows.
Strong video and multimedia chops — comfortable producing training clips, tool simulations from screencasts, and polished audio (Camtasia, Vyond, Descript, or similar).
Working knowledge of generative AI tools for text, audio, and visuals as accelerators in the design workflow.
Self-directed and a quick study; able to ramp fast on new systems, SMEs, and content.
Read LessREMOTE eLearning Developer - Advanced Storyline Required
CapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
6-month contract (strong likelihood of extension)100% Remote (U.S. or Canadian candidates only)Start date: May 202640 hours per week$55-$65/hour (C2C or 1099), based on experienceStandard U.S. business hours (EST/CST/MST/PST)Heavy Slack collaborationLaptop providedPortfolio REQUIRED for considerationAbout the Role
We’re seeking a Senior eLearning Developer who brings advanced technical skill and a production-first mindset to every build. In this role, you’ll develop tax form simulations, gamified experiences, and microlearning — all within a complex, fast-moving FinTech environment serving a global learner audience. The work spans Articulate 360 (Storyline), Rise, Synthesia, 7Taps and Generative AI tools, with content that must hold up technically and visually at enterprise scale. You’ll move fast, manage multiple projects at once, and deliver high-quality work that goes well beyond standard builds — customizing layouts and media to meet brand standards and optimize for learner flow.What You’ll Do
Design and develop advanced interactive eLearning and gamification mechanics in Articulate Storyline including tax form simulations and custom interactions using JavaScript.Customize layouts, media, and interactions for brand alignment and optimal learner flow — no out-of-the-box builds.Create training videos in Synthesia, writing AI-generated narration scripts and integrating video seamlessly into Storyline courses and 7Taps microlearning modules.Design and publish microlearning lessons in 7Taps that are engaging, bite-sized, and built for a global audience.Build content that is durable and globally scalable from the start — designed to work across a full enterprise product suite and diverse learner needs.Publish and test all content within the Docebo LMS, ensuring SCORM compliance, completion tracking, and QA rigor.Leverage Generative AI tools (Gemini, Notebook LM) to accelerate storyboard development, generate scenario examples, and create narration scripts.Collaborate cross-functionally with SMEs, Product Design, and the DoceboOps team to develop and launch learning plans.Maintain, update, and enhance courses across multiple learning modalities as content evolves.Track and manage development progress daily in Jira within an agile workflow.Must-Have Skills
5+ years of hands-on eLearning development experience, with a portfolio that demonstrates advanced technical execution — not just tool proficiency.Expert Articulate Storyline (Articulate 360) skills — builds confidently and quickly, including complex triggers, variables, and custom JavaScript for interactivity and gamification.Advanced Adobe Creative Cloud proficiency: Photoshop, Illustrator, InDesign, Premiere Pro, and Audition — used to produce and integrate high-end multimedia assets, not just make edits.Proven experience with Synthesia and 7Taps for video and microlearning production.Hands-on Docebo experience with strong working knowledge of SCORM and LMS publishing standards.Active use of Generative AI tools in real production workflows — storyboarding, scenario creation, narration scripting.Experience working in agile environments with Jira or similar project management tools.Ability to manage multiple concurrent projects, adapt quickly to shifting priorities, and deliver high-quality work under tight deadlines with minimal oversight.What Sets You Apart
Build things at a high level — technically precise, visually polished, and production-ready.Know what it takes to build durable content for a global enterprise audience — and design for it from the start.Use AI to work faster and smarter, not as a shortcut.Thrive in fast-paced, high-volume environments where quality and speed both matter.Have a portfolio that speaks for itself.We’re looking for someone who can:
Build next-generation learning experiences — not just functional ones.
Execute at a high level across authoring, multimedia, and AI-accelerated production.
Deliver content that performs at enterprise scale, globally.
Know someone great? Please share, repost, or tag them—there’s incredible talent out there ready for their next remote opportunity.
Read LessCapeTalent isn’t your average staffing agency. We connect AI-forward Learning & Development professionals with Fortune 100 companies who are shaping the future.
1099 or C2C Contract Details (No W2)This role is structured for experienced freelancers and independent contractors. W2 employment is not available for this engagement.
6-month contract (strong likelihood of extension)100% Remote (U.S. or Canadian candidates only)Start date: May 202640 hours per week$55-$65/hour (C2C or 1099), based on experienceStandard U.S. business hours (EST/CST/MST/PST)Heavy Slack collaborationLaptop providedPortfolio REQUIREDAbout the RoleWhat You’ll Do
Design and build end-to-end learning journeys aligned to real-world workflows and learner performance outcomes.Create clear, structured storyboards and learning flows that support scalable development.Modernize legacy content into dynamic, visually engaging, and learner-first experiences.Establish and contribute to scalable design systems, frameworks, and reusable content models.Design and build interactive, learner-centered facilitator-led experiences, including participant resources and facilitation playbooks.Develop persona-based microlearning, simulations, and gamified experiences that increase engagement and retention.Integrate video, animation, and multimedia elements to create cohesive, high-quality learning experience.Optimize existing templates for strong learner flow and engagement (no out-of-the-box builds).Ensure Docebo LMS compliance, completion tracking, and QA rigor.Use AI tools (Gemini, Notebook LM) to accelerate development, prototyping, and iteration.Partner closely with SMEs to align learning with business outcomes and performance metrics.Manage multiple concurrent projects while maintaining speed, quality, and meeting deadlines with minimal oversight.Excel at working within an SLA-driven environment.What We’re Looking For5+ years of hands-on instructional design and development experience, with a portfolio that demonstrates end-to-end learning journeys, scenario-based design, and measurable learner impact. Years matter less than the quality and velocity of your work.Builds confidently and quickly in Articulate 360 (Storyline), Rise, Synthesia, and 7Taps, with familiarity in Figma or similar tools for rapid prototyping and storyboarding.Experience creating interactive, facilitator-led and live virtual learning experiences that are engaging, scalable, and outcome-driven.Proven ability to deliver high-quality work quickly in high-volume environments.Strong experience translating complex systems into performance-based learning.Experience designing for customer-facing teams or product training.Demonstrated impact on learner engagement, adoption and performance outcomes (NPS, completion, etc.).Experience building scalable, reusable content and frameworks.Strong foundation in learning science (cognitive load, Bloom’s, etc.).Experience working in Agile or fast-paced environments.Why This Role?
Enjoy turning complex product knowledge into simple, engaging learning experiences.Experience with high-impact FinTech / SaaS enterprise product training.Like blending strategy + hands-on design.Thrive in a fast-moving, modern learning environment.Strong focus on innovation, speed, and quality.Are comfortable working in ambiguity and bringing structure to evolving needs.AI-powered tools and workflows.Care deeply about learner experience, adoption, and usability.We’re looking for someone who can:
Design learning experiences, not just content.
Build quickly using modern tools and AI.
Drive measurable impact through engagement and performance.
