* Greets and promptly acknowledges patients' presence in the waiting room * Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record * Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup * Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID * Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols * Maintain physician's daily appointment schedule and prepares charts for the following day's schedule * Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time * Processes cancellations and no show appointments, and notifies clinician of change in schedule * Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager * Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician's referrals, etc. * Prepare associated forms such as requisitions or referral forms with review of any prep required * Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR * Refer patients with billing inquiries and/or payment questions to the billing office * Print and/or provide medical records information to outside agencies and physicians under established guidelines * Maintains confidentiality regarding patient information in accordance to HIPAA regulations * Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice * Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests * Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes * Attends departmental meetings * Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served * Ability to float to other MACC practices when required * Perform other work related duties and activities as assigned or requested * Ability to read, write and communicate in English * High school graduate or equivalent * Strong communication and interpersonal skills * Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred * Experience in an office setting with at least 1 year experience preferred * Knowledge of various insurance authorization/referral requirements preferred * Medical Terminology knowledge preferred * Typing skills at 30 WPM preferred
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