Responsible for consulting with sales teams and customers in the design and implementation of software solutions and professional services. Assists in providing technical support in sales presentations, customer training, and the delivery of professional services.
- Participates in on-site visits to customers for meetings, surveys, and inspections.
- Meets with customer IT staff as technical advisor.
- Assists with RFP responses.
- Assists in the preparation of sales proposals and participate in developing workflows and assessments by developing a Proof of Concept (POC) to be delivered to the end customer for their review and approval.
- Assists in the development of a Statement of Work (SOW) that will outline the customer requirements and responsibilities.
- Ensures configurations are complete and accurate.
Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments.
- Extensive travel may be required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required.
Fiery Professional & Expert Certification. Certified Color Management Professional Master; responsible for providing post-sales 24/7 after hours support and implementation services. Actively assist customers with application on-boarding activities to increase print volumes.
In accordance with applicable law, we are providing the anticipated base salary for this role: $69,300 - $103,770.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 40 Yearly Salary
PI4cb0af27624b-7584
Read LessIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.
In this position, you'll be accountable for:
Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We are providing the anticipated hourly salary range for this role: $19.00-26.31 hourly.
This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 19-26.31 Hourly Wage
PI6dbba6-
Read LessSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 21.5-30.75 Hourly Wage
PI9fe8e5f524c7-2888
Read LessResponsible for consulting with sales teams and customers in the design and implementation of software solutions and professional services. Assists in providing technical support in sales presentations, customer training, and the delivery of professional services.
- Participates in on-site visits to customers for meetings, surveys, and inspections.
- Meets with customer IT staff as technical advisor.
- Assists with RFP responses.
- Assists in the preparation of sales proposals and participate in developing workflows and assessments by developing a Proof of Concept (POC) to be delivered to the end customer for their review and approval.
- Assists in the development of a Statement of Work (SOW) that will outline the customer requirements and responsibilities.
- Ensures configurations are complete and accurate.
Bachelor's degree in a relevant field or equivalent experience required, plus 0 to 2 years of related experience.
- Relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments.
- Extensive travel may be required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required.
Fiery Professional & Expert Certification. Certified Color Management Professional Master; responsible for providing post-sales 24/7 after hours support and implementation services. Actively assist customers with application on-boarding activities to increase print volumes.
In accordance with applicable law, we are providing the anticipated base salary for this role: $69,300 - $103,770.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 40 Yearly Salary
PI4cb0af27624b-7584
Read LessAs a Parts Representative, your primary focus will be to pick, pack, receive and ship all parts orders as directed, quickly and accurately.
- Creates move orders and processes good/used returns accurately on a daily basis.
- Ensures all orders are shipped to the correct technician/location using the correct courier (ups vs. fedex) and ship method (red vs. ground).
- Ability to reason, communicate, make cognitive decisions, understand deadlines and timelines and provide accurate results.
- Provides a high level of Customer Service.
- Prepares shipments of repairable/ salvageable items.
- Performs other duties as assigned.
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
- Warehouse/inventory experience.
- Well organized, good communication skills, able to prioritize, and have excellent customer service skills. Committed to providing quality results to all internal and external customers, and have good time management skills.
- Experience in a computerized environment.
- Excellent attention to detail and outstanding time management skills.
- Minimal travel required, including overnights (valid driver's license and acceptable driving record necessary).
We are providing the anticipated hourly salary range for this role: $17.20-21.84 hourly.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 17.2-21.84 Hourly Wage
PI0611ae9308a5-3709
Read LessIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.
In this position, you'll be accountable for:
Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - 26.31 hourly.
This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 19-26.31 Hourly Wage
PI6a2dd2d71ebc-3218
Read LessCanon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
- Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE desired.
" Must have commercial print production technical repair experience, Canon preferred.
In accordance with applicable law, we are providing the anticipated rate for this role: $33.59 - $50.30 hourly.
This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 33.59-50.3 Hourly Wage
PI0c55e76ab7c9-2004
Read LessCanon USA Regional Technical Specialists support Regional Service Directors as the technical voice on regional priorities.
- Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
- Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
- May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
- Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
- Manages regional FCO database to ensure compliance and timely installation/disposition.
- Works closely with the Product support group on information sharing and best practice implementation.
- Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.
HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
- Associate's degree in mechanical or electronics, or equivalent experience.
- Printer knowledge and testing and/or diagnostic applications.
- Ability to achieve customer satisfaction and loyalty.
- Ability to create solutions for high-level problems.
- Good writing, speaking and listening skills.
- Exhibits initiative and self-starting behaviors.
- Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
- Generally available for work 24 hours a day, 7 days a week.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Technical certifications such as A+, Network+, MCSE desired.
" Must have commercial print production technical repair experience, Canon preferred.
In accordance with applicable law, we are providing the anticipated rate for this role: $33.59 - $50.30 hourly.
This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 33.59-50.3 Hourly Wage
PI0c55e76ab7c9-2004
Read LessSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
On-Site Field Service Technician
Work 3.5 days and off 3.5 days
All schedules have day on Wednesdays-
Every schedule has one weekend day-
Bonuses paid on weekends-Shift differential for nights-
Training will take place day hours however after training one needs to be flexible with hours -
Sunday-Wednesday or Wednesday -Saturday
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).We are providing the anticipated base salary range for this role: $21.50-30.75 Hourly . This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 19-25.49 Hourly Wage
PI335f2b71b8c6-4555
Read LessSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
This is a 2nd shift position working Monday- Friday 3pm-12am. Could require on call rotation.
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We are providing the anticipated base salary range for this role: $21.50-30.75 Hourly . This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
Compensation details: 21.5-30.75 Hourly Wage
PI5dd-5191
Read Less