Responsible for prompt delivery of various on-site work assignments, providing customer service and ultimately, customer satisfaction.
Main Responsibilities:
- Promptly informs supervisor of potential problems or customer concerns.
- Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
- Strong focus on providing good customer service.
- Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
- Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
- Site responsibility and location of coverage may change based on client and/or division needs.
Mail/Courier Services:
-Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classed of United States Postal Services mail.
-Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc).
-Researches and routes unidentified and generic mail.
-Receives, logs, delivers and tracks messenger items.
-Responds to customer requests.
-Performs routine upkeep of equipment.
-Records and tracks customer inquiries and fulfillment of requests.
Shipping/Receiving:
-Responsible for shipping and receiving incoming and outgoing packages, materials, parts, or products and verifying and maintaining records of all shipments.
-Receives shipments and counts pieces, retains shipment paperwork, follows delivery schedule for incoming shipments, and secures customer signatures.
-Responsible for operating shipping/receiving equipment, responding to customer requests, data entry, and maintaining inventory.
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
- Basic computer skills/technical knowledge.
- Ability to multitask and prioritize in order to meet deadlines.
- Good customer service and communication skills.
- Ability to work with minimal supervision.
- Ability to work OT as needed.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary).
- Ability to lift up to 50lbs.
- Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
We are providing the anticipated rate for this role: $17.20 - $23.37 hourly.
Who We Are
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PI82f974bb39b2-3033
Read LessLocated at the Canon Factory Service Center in Costa Mesa, CA, this individual will perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash, etc.
Must be able to lift 15lb. or more in equipment.
Benefits start on day one including medical, dental & vision.
40 Hour Work Week, Monday to Friday 7:30 am to 4:30 pm
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
We are providing the anticipated salary range for this role: $17.20 - 25.49 hourly.
Who We Are
What We Offer
And Even More Perks!
PI4fe5c9b251f1-8832
Read LessLocated at the Canon Factory Service Center in Costa Mesa, CA, this individual will perform on-site or in-house repair of imaging products including Mirrorless cameras, Digital SLR Cameras, Lens, Flash, Binoculars, Powershots, EF and RF lens, Speedlite Flash, etc.
Must be able to lift 15lb. or more in equipment.
Benefits start on day one including medical, dental & vision.
40 Hour Work Week, Monday to Friday 7:30 am to 4:30 pm
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
We are providing the anticipated salary range for this role: $17.20 - 25.49 hourly.
Who We Are
What We Offer
And Even More Perks!
PIb2566c12cd25-8695
Read LessAre you seeking an opportunity to work with Semiconductor manufacturing equipment? As a Field Service Engineer II, you will provide customer support for onsite installations, repairs and maintenance of photolithography semiconductor equipment primarily in Hillsboro Oregon.
This is an exciting opportunity to be on the cutting edge of technology and join a dedicated team enabling new technology to improve processes in a pre-production environment.
You will receive 1-2 weeks of training in Austin, Texas or Japan and 4 weeks OJT in Hillsboro, Oregon.
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
NOTE: Position will work night shifts on a compressed work week requiring flexibility to change work schedule as required.
Check and maintain equipment within factory standard specifications of system equipment. Instruct customers in the operation and maintenance of the system equipment. Perform repair maintenance or unit replacement according to factory procedures independently and with others. Provide technical support to customers and respond to questions regarding operation procedures, equipment malfunctions, and other technical issues to minimize equipment down time and ensure positive customer relations. Identify and report equipment error and status updates related to equipment performance issues to aid in troubleshooting or maintenance. Maintain accurate documentation of activity and provide periodic reports. Work with other technicians in the field to troubleshoot and service equipment.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19
Associates degree or equivalent experience required (Bachelor's degree preferred) plus 2-3 years of related experience. Knowledge of Linux operating system is helpful for operating and troubleshooting the system Minimum 3 years of experience in a related field (i.e. semiconductor manufacturing equipment) Hands on mechanical skills required Hands on experience with electronic testing tools required Able to work on equipment alone and work with other engineers as a team player under challenging situations Additional experience or knowledge in optical, lasers, software, robotics, precision mechanical skill or chemical are plus Excellent trouble shooting skills, verbal and written communication skills Customer support experience is a plus Must be able to travel and work flexible schedules Must feel comfortable working in a cleanroom environment most of the day (wearing full clean room suit, facemask, gloves, safety glasses) May require International and domestic travel (valid driver's license and acceptable driving record necessary). Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies. Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available. Substantial amount of standing, walking, typing, grasping, talking and hearing. Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder. The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways. The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.
We are providing the anticipated rate for this role: $29.20 - $43.73 hourly
Who We Are
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PI8c78b4b4ccf6-3899
Read LessCanon U.S.A., Inc. has an exciting opportunity in Boise, ID area to support our photolithography equipment customers and enable them to utilize cutting edge technology in their semiconductor manufacturing process. This is an entry level position where you will be trained to support Canon's photolithography equipment (steppers and scanners).
This position requires full-time presence at your assigned office(s)/worksite(s).
• Perform repairs and preventive maintenance of semiconductor manufacturing equipment to ensure equipment performance and uptime meet customer specifications.
• Install and calibrate semiconductor process equipment to factory specifications.
• Escalate advanced repairs as needed, to senior level technicians.
• Maintain accurate documentation of maintenance activity and provide periodic reports to site and regional management.
• Participate in ongoing technical training and machine installations to expand technical expertise.
Please note: This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
HS Diploma, GED, or equivalent experience required. AA OR BS degree in a related field is preferred, plus less than one year of related experience. (i.e. Technician position in a semiconductor equipment company or a technical position in the engineering field) May require up to 30% travel (valid driver's license and acceptable driving record necessary) Requires MS Word, Excel, and Powerpoint proficiency Position may require travel to other offices/customer sites within the US. Some overseas travel as needed Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements Must be capable of working independently, prioritizing tasks effectively, and maintaining composure in high-pressure situations or when addressing customer demands This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies Requires ability to lift up to 30 pounds individually and for lifting over 30 pounds assistance may be available Substantial amount of standing, walking, typing, grasping, talking and hearing Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses) The work environment may include a variety of physical conditions such as proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.
We are providing the anticipated salary range for this role: $27.88 - 41.75 hourly.
Who We Are
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And Even More Perks!
PI514aab2a5c6b-7731
Read LessBased in our San Jose office, you will develop and deliver training on industrial products (photolithography equipment). Not only will you prepare lesson plans, but also partner with customers and internal members to implement training as well as maintain equipment in the cleanrooms and training facilities to ensure equipment availability for training and demonstrations.
This is an exciting opportunity to combine your technical expertise with your course development and training skills.
This position requires full-time presence at your assigned office(s)/worksite(s)/territory.
Physical Demands & Work Environment
The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
Working in office environment and also in cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
In accordance with applicable law, we are providing the anticipated base salary for this role $69,300 - $103,770
Who We Are
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PI62773b5d9c9b-6059
Read LessIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.
In this position, you'll be accountable for:
Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - $26.31 hourly.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
Who We Are
What We Offer
And Even More Perks!
PI645e56feebe2-5468
Read LessSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).In accordance with applicable law, we are providing the anticipated hourly rate for this role: $21.50 to 30.75 hourly.
Who We Are
What We Offer
And Even More Perks!
PIfab5139f889b-5638
Read LessSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).We are providing the anticipated base salary range for this role: $21.50-30.74 Hourly . This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
PI57b34837f9c3-1579
Read LessIf finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We're actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.
Territory will cover Brooklyn and Queens and the surrounding areas
In this position, you'll be accountable for:
Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping. Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Showcasing strong customer communication and satisfaction skills. Maintaining the performance of assigned machines. Facilitating performance at a level which helps to achieve the branch/district's overall metric targets.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
We are providing the anticipated base salary range for this role: $19.50-26.75 hourly. This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
PIcd528c00353f-1465
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