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Read LessSpotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you?
If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products.
We're actively seeking an individual to:
Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
We're looking for a dedicated individual with:
HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary). The capability to work in a 24/7 environment, while performing shift work and on-call rotations. Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).We are providing the anticipated base salary range for this role: $21.50- 26.34 hourly . This role is eligible for a transportation allowance.
Who We Are
What We Offer
And Even More Perks!
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Who We Are
What We Offer
And Even More Perks!
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Read LessResponsible for medium to complex application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel.
- Establishes and manages relationships with all appropriate client IT administrators and personnel.
- Establishes and maintains a thorough knowledge of the client's networking environment.
- Maintains up-to-date knowledge of all solutions deployed within the client's environment.
- Responsible for regular application administration for fleet management, output management and scanning software solutions.
- Assists the client and Canon's Account Team to test and implement hardware/software solutions in client network environment.
- Alerts Canon team of potential impact to timeline immediately.
- Performs all technical support and issue resolution activities.
- Communicates chronic technology issues with Client, Canon Account Team.
- Trains Canon site-personnel on pre-defined trouble-shooting and remediation strategies.
- Ensures technical deadlines are met, works with project team to manage customer expectations.
- Leads technical projects, chairs technical meetings, and ensures project success through project management.
- Coordinates kick-off meetings.
- Establishes and maintains relationship with customer's IT management team.
- Develops and delivers technical classes for on-site personnel, ex. school of technology (SOT), TNTAP.
Customer Service
- Consistently applies core customer service excellence approaches.
- Provides unexpected service/value to customers whenever possible (looks for opportunities).
- Consistently generates healthy customer service relationships representing Canon.
- Systematically shares customer feedback with team to broaden team knowledge of issues, capabilities, customer-specific needs and requirements.
- Contributes regularly to customer information database including issue resolution.
Who We Are
What We Offer
And Even More Perks!
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Who We Are
What We Offer
And Even More Perks!
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Who We Are
What We Offer
And Even More Perks!
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Who We Are
What We Offer
And Even More Perks!
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Who We Are
What We Offer
And Even More Perks!
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Who We Are
What We Offer
And Even More Perks!
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Read LessCanon USA in Melville, NY is currently seeking a Salesforce Development Engineer (Engineer, Software Development). The Salesforce Development Engineer supports the design, development, and day-to-day stability of Salesforce across direct and indirect sales channels. This role works closely with the Senior Salesforce Engineer, Sales Technology, and IT teams to deliver enhancements, support consolidation efforts, and maintain reliable Salesforce operations. This is a hands-on role focused on Salesforce development, production support, and contributing to ongoing platform improvements.
This position is full time and offers a hybrid work schedule requiring you to be in the office Monday, Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
We are providing the anticipated salary range for this role: $92,210 - $138,080 annually
Who We Are
What We Offer
And Even More Perks!
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