COMPANY: Canoe Intelligence
WEBSITE: https://canoeintelligence.com/
TITLE: Support Analyst
LOCATION: Hybrid in Jacksonville, FL
SALARY: $70,000 - $80,000 + bonus and equity
The Role:
As a Support Analyst, you’ll be working alongside the Client Support team to manage client inquiries and act as a point of contact for client requests. In this role, you’ll have the unique opportunity to act as a subject matter expert, educate clients on our breakthrough technology, and build Canoe’s business alongside our growing team.
What You’ll Do:
Become a Canoe product expert and understand how Canoe’s proprietary machine learning technology adds value to our clients workflows
Be first line of contact for Canoe’s production customer base, answering cases related to how-to’s, troubleshooting, and training
Work cross-functionally with Canoe teams to solve client inquiries and streamline processes
Respond to client inquiries in a consistent, concise and timely manner
Collaborate with Canoe’s Product team to relay ideas/feedback and track the resolution of reported bugs
Coordinate with Canoe’s Data Team to absorb client feedback into Canoe’s technology to positively impact future systematic collection of data
Facilitate enhanced client experience by contributing to maintenance of the Canoe Help Center
Conduct client trainings focused on foundational functionality and best practices
Contribute to Support roadmap project items concerning AI adoption and workflow optimization
What We’re Looking For:
Required
Client-centric; a genuine interest to deliver results for customers
Enjoys working in a collaborative environment, sharing best practices, and supporting teammates
Analytical, data-driven self-starter that is detailed-oriented and resourceful
Problem-solver who thrives in diving into details when required
Technically Proficient; able to troubleshoot technical issues and relay technical information in a digestible manner
Someone that enjoys leaning in on new initiatives; specifically AI initiatives that will propel the Canoe Support team into the future
Preferred
Experience (including internships) with Client Support tooling & reporting, such as Zendesk, Salesforce CRM, Jira, Confluence, Snowflake, Datadog
Experience streamlining workflows with the use of AI tooling
Knowledge of alternative investments
Prior experience (including internships) with management consulting, business process outsourcing, or technology related professional services
What You’ll Get:
Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave
Our Values:
Client First —> Listen, and deliver client-centric solutions
Be An Owner —> Take initiative, improve situations, drive positive outcomes
Excellence —> Always set the highest standard for yourself and others
Win Together —> 1 + 1 = 3
Who We Are:
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Read LessCOMPANY: Canoe Intelligence
WEBSITE: https://canoeintelligence.com/
TITLE: Data Engineer
LOCATION: New York City (hybrid) or Fully Remote in the United States
SALARY: $110,000 - $140,000 (based on NYC, will be adjusted for geo)
The Role:
We are seeking a Data Engineer to join our Data Engineering team. This team is building the data foundations of Canoe’s industry-leading Alts Data Platform, and will play a critical role in its growth and expansion of offerings over the coming years. You will play a key role in designing and building scalable, reliable, and maintainable data systems, contributing to the architecture and development of our data platform, and helping define the Data Engineering team’s future direction.
What You’ll Do:
Contribute to the design and development of our Data platform.
Work closely with AI / ML Engineers to build intelligence and automation into all Canoe systems.
Design and implement data models, data pipelines, and data architectures in support of new Canoe product offerings.
Participate in cross-functional teams as Data Engineering’s representative.
Build observable systems and be an organization leader in operational excellence.
What We’re Looking For:
Minimum 5 years of experience in software development, with at least two in a Data Engineering role
Experience with SQL Databases and relational data modeling.
Experience working with data at scale.
A strong sense of ownership and accountability.
Curiosity and a willingness to learn new technologies.
Great communication skills.
A history of working well with technical and non-technical stakeholders.
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience with our core technologies: Kafka(preferred), PostgreSQL or similar relational database, AWS or similar cloud service, Snowflake or redshift , Dbt (preferred), Airflow or similar orchestration tool.
What You’ll Get:
Medical, dental, vision benefits
Flexible PTO
401(k)
Flexible work from home policy
Home office stipend
Employee Assistance Program
Gym/Wifi reimbursement
Education assistance
Parental Leave
Our Values:
Client First —> Listen, and deliver client-centric solutions
Be An Owner —> Take initiative, improve situations, drive positive outcomes
Excellence —> Always set the highest standard for yourself and others
Win Together —> 1 + 1 = 3
Who We Are:
Canoe is reimagining alternative investment data processes for hundreds of leading institutional investors, capital allocators, asset servicing firms and wealth managers. By combining industry expertise with the most sophisticated data capture technologies, Canoe’s technology automates the highly-frustrating, time-consuming, and costly manual workflows related to alternative investment document and data management, extraction and delivery. With Canoe, clients can refocus capital and human resources on business performance and growth, increase efficiency, and gain deeper access to their data. Canoe’s AI-driven platform was developed in 2013 for Portage Partners LLC, a private investment firm.
Canoe is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Read Less