HOA Systems Administrator & Systems Specialist
Poston Community Management
Charleston, SC (Relocation Assistance Available)
Compensation: Based on Experience
Employee Benefits:
Contributes $500 per month toward the cost of all participating employees' personal health insurance
Provides short-term and long-term disability
Provides a small life insurance policy
10 holidays per year
15 personal days per year
5 sick days per year
401(k) plan with 4% match
What You'll Do
You're the expert we turn to when CINC needs to work flawlessly. You'll own the technical integrity of our platform—from implementation through optimization—ensuring 100+ communities run smoothly and our team gets the support they need to succeed.
This isn't a support desk role. You'll architect solutions, establish standards, solve complex problems, and continuously improve how we use CINC. You'll work independently on projects that directly impact how our entire organization operates.
Core Responsibilities
CINC Mastery & Optimization You're the go-to resource for everything CINC: Core, WebAxis, CEPHAI, Homeowner Portal, Board Portal, mobile apps, communications, reporting, and workflows. You'll maintain database integrity, identify and fix data gaps, establish system standards, and recommend improvements. You'll stay ahead of CINC releases and know new capabilities before the rest of the team does.
Community Implementation You'll own the technical setup for new communities. That means configuring databases with precision, building homeowner records, setting up portals with the right permissions, and validating all system data before go-live. You'll follow our SOPs but also improve them based on what you learn.
Community Transitions When communities move off CINC, you'll ensure a complete, accurate data transfer and maintain documentation that protects the company and our clients.
Training & Knowledge Transfer You'll train new hires on CINC fundamentals and conduct ongoing refreshers when things change. You'll create user guides, training videos, and documentation that actually help people. You'll also train Board members on the Board Portal and create materials for homeowners.
Technical Problem-Solving You're our internal help desk. You'll troubleshoot user issues, escalate to CINC Support when needed, track patterns, and recommend process improvements based on what keeps breaking.
Vendor Partnership You're our primary contact with the CINC team. You'll coordinate support tickets, advocate for our needs, and make sure we're getting the most out of our investment.
Continuous Improvement You'll attend CINCUP annually, evaluate new features, and recommend technology upgrades that'll make our job easier and our operations more efficient.
What You'll Need
Required:
- Minimum 5 years managing HOA/Community Association systems (not just using them—managing them)
- Minimum 3 years administering CINC Systems specifically
- Expert-level knowledge of CINC Core, WebAxis, CEPHAI, Homeowner Portal, and Board Portal
- Advanced Excel and Microsoft Word skills
- Excellent communication—you can explain technical concepts clearly to non-technical people
- Strong organizational abilities—you juggle multiple communities and projects
- Experience training adult learners
- Solid problem-solving approach—you think logically through issues
Preferred:
- You've implemented multiple communities from scratch
- You've written or improved SOPs
- You've managed software implementations
- You understand project management
- You've presented to Boards
What Makes This Role Unique
You'll have autonomy. Once you're established, you won't need someone looking over your shoulder. You'll set the standards. You'll improve the processes. When you find a better way to do something, you'll implement it. You'll get recognized privately for the systems you build and the problems you solve. You'll own something—CINC operates the way it does because of your work.
Core Competencies We're Looking For
Technical expertise, process improvement, clear communication, strong organization, continuous learning, and the ability to train others. You're someone who cares about accuracy and wants systems that work exactly the way they should.
Read LessHOA Systems Administrator & Systems Specialist
Poston Community Management
Charleston, SC (Relocation Assistance Available)
Compensation: Based on Experience
Employee Benefits:
What You'll Do
You're the expert we turn to when CINC needs to work flawlessly. You'll own the technical integrity of our platform—from implementation through optimization—ensuring 100+ communities run smoothly and our team gets the support they need to succeed.
This isn't a support desk role. You'll architect solutions, establish standards, solve complex problems, and continuously improve how we use CINC. You'll work independently on projects that directly impact how our entire organization operates.
Core Responsibilities
CINC Mastery & Optimization You're the go-to resource for everything CINC: Core, WebAxis, CEPHAI, Homeowner Portal, Board Portal, mobile apps, communications, reporting, and workflows. You'll maintain database integrity, identify and fix data gaps, establish system standards, and recommend improvements. You'll stay ahead of CINC releases and know new capabilities before the rest of the team does.
Community Implementation You'll own the technical setup for new communities. That means configuring databases with precision, building homeowner records, setting up portals with the right permissions, and validating all system data before go-live. You'll follow our SOPs but also improve them based on what you learn.
Community Transitions When communities move off CINC, you'll ensure a complete, accurate data transfer and maintain documentation that protects the company and our clients.
Training & Knowledge Transfer You'll train new hires on CINC fundamentals and conduct ongoing refreshers when things change. You'll create user guides, training videos, and documentation that actually help people. You'll also train Board members on the Board Portal and create materials for homeowners.
Technical Problem-Solving You're our internal help desk. You'll troubleshoot user issues, escalate to CINC Support when needed, track patterns, and recommend process improvements based on what keeps breaking.
Vendor Partnership You're our primary contact with the CINC team. You'll coordinate support tickets, advocate for our needs, and make sure we're getting the most out of our investment.
Continuous Improvement You'll attend CINCUP annually, evaluate new features, and recommend technology upgrades that'll make our job easier and our operations more efficient.
What You'll Need
Required:
- Minimum 5 years managing HOA/Community Association systems (not just using them—managing them)
- Minimum 3 years administering CINC Systems specifically
- Expert-level knowledge of CINC Core, WebAxis, CEPHAI, Homeowner Portal, and Board Portal
- Advanced Excel and Microsoft Word skills
- Excellent communication—you can explain technical concepts clearly to non-technical people
- Strong organizational abilities—you juggle multiple communities and projects
- Experience training adult learners
- Solid problem-solving approach—you think logically through issues
Preferred:
- You've implemented multiple communities from scratch
- You've written or improved SOPs
- You've managed software implementations
- You understand project management
- You've presented to Boards
What Makes This Role Unique
You'll have autonomy. Once you're established, you won't need someone looking over your shoulder. You'll set the standards. You'll improve the processes. When you find a better way to do something, you'll implement it. You'll get recognized privately for the systems you build and the problems you solve. You'll own something—CINC operates the way it does because of your work.
Core Competencies We're Looking For
Technical expertise, process improvement, clear communication, strong organization, continuous learning, and the ability to train others. You're someone who cares about accuracy and wants systems that work exactly the way they should.
Read LessCommunity Association Manager HOA
Katonah Management Services
Location: Yorktown Heights, NY | Hybrid Work Environment
Compensation
Benefits
About the Role
Katonah Management Services (KMS) is a technology-enabled community association management firm serving more than 70 HOA and condominium communities throughout Westchester County and the surrounding area. We pair responsive, professional management with in-house maintenance and modern operational systems to deliver a higher standard of service to the boards and homeowners we represent.
As a growing, operator-led company, we continue to invest in technology, processes, and people while expanding our portfolio of communities throughout the region. We're looking for a Community Association Manager who enjoys building relationships, solving problems, and serving as a trusted resource for Boards, homeowners, and vendors.
You'll manage a portfolio of communities while serving as the primary point of contact for Board members and service providers.
Each Community Association Manager is supported by a dedicated Assistant Property Manager who handles much of the day-to-day administrative work and resident communication, allowing you to focus on Board relationships, community oversight, projects, and higher-value management responsibilities.
The work is fast-paced and varied, requiring strong communication, responsiveness, organization, and the ability to keep multiple priorities moving forward at the same time.
If you enjoy building relationships, thrive in a dynamic environment, and take pride in helping communities succeed, you'll do well in this role.
Core Responsibilities
Community & Board Management
Serve as the primary relationship owner for residents, Board members, and vendorsBuild trusted partnerships with Boards of Directors and serve as their primary management resourceOrganize, prepare for, and attend Board meetings, annual meetings, and community eventsCommunicate community policies, procedures, and updates clearly and professionallySupport Boards in achieving community goals and objectivesProperty Operations
Oversee the day-to-day management of assigned community associationsCoordinate maintenance, repairs, and capital improvement projectsConduct regular property inspections to ensure communities remain well maintainedAddress maintenance concerns and operational issues in a timely mannerManage vendor relationships and service contracts
Financial Management
Community Relations & Compliance
Systems & Technology
We utilize Vantaca, HOAi, and Microsoft Office (Outlook, Teams, Excel, and Word) to support our communities and operations. While prior experience with these systems is helpful, we're looking for someone who is comfortable with technology, eager to learn new platforms, and open to leveraging emerging tools, including AI, to improve efficiency and service.
Required Experience
Preferred Experience
Work Environment
