Help Desk Technician - II
Location: Pope AFB, North Carolina
Minimum Clearance Required: Top Secret/SCI
***This position is contingent upon contract award***
This position requires the ability to obtain and maintain a Top Secret/SCI U.S. Government Security Clearance. U.S. Citizenship status is required, as this position necessitates an active U.S. Government Security Clearance for employment. Non-U.S. citizens are not eligible to obtain a U.S. security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations, and illegal drug use.
Travel: Must be willing to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments
As a Help Desk Technician II, you will be responsible for responsible for providing technical and management leadership for all equipment and information support functions across the Task Order.
Who You Are and What You Need:
Demonstrated experience in technical support, system troubleshooting, or operational IT roles (typically 2+ years or equivalent).A current, active DoD security clearance at the TS/SCI levelDoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment. Strong knowledge of network fundamentals, system administration principles, SATCOM operations, troubleshooting methodologies, and IT service management processes.Ability to analyze system logs, interpret performance metrics, and identify root causes of system failures or degradations.Strong communication skills with the ability to support structured escalation and provide technical guidance to junior technicians.Ability to work in fast‑paced, mission‑critical operational environments supporting DoD or similar high‑reliability systems.Ability to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessmentsWhat You Will Do:
Provide advanced support for issues that cannot be resolved at the Tier I level.Troubleshoot and diagnose more complex user and system problems, and assist through various communication channels such as phone, chat, email, and in person.Support continuous operations in a 24/7/365 environment, including shift work and assisting overseas personnel.Document service requests, actions taken, and resolutions to ensure accurate records. Use standard ticketing systems, remote support tools, communication platforms, and monitoring dashboards as part of daily work.Perform mid‑level system support tasks such as updates, basic configuration changes, and equipment installations under established guidelines.Monitor systems to identify issues, recurring problems, or performance concerns and report them appropriately.Assist with restoring systems during outages or performance degradations and coordinate with senior technical staff as needed.Help maintain and improve technical procedures, support guides, and escalation workflows.Perform basic analysis to identify the root causes of recurring issues and suggest preventive improvements.Support ongoing technology improvements and system upgrades with minimal disruption to operations.Provide guidance and mentoring to Tier I staff to help improve team skills and efficiency.Ensure all work follows established standards, documentation requirements, and communication processes.What We Offer:
Comprehensive benefits including health, dental and vision for the employee and family401k Plan with a company contribution; fully vested immediatelyCompany paid Life and AD&D insuranceCompany paid Short-Term and Long-Term Disability insuranceFlexible Spending AccountsPaid Time Off (PTO)10 paid holidaysEmployee Assistance ProgramTuition ReimbursementWho We Are:
Calvert Systems is a Service-Disabled Veteran-Owned Small Business headquartered in Bellevue, Nebraska, with operations in twelve states including the District of Columbia. With over 20 years of trusted support to the Department of Defense, Calvert combines the strength of deep mission expertise, a workforce composed largely of veterans with the values of a family business culture. Our team is committed to exceeding customer expectations by leveraging a rich blend of operational experience, technical excellence, and a strong commitment to service.
Calvert Systems Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read LessHelp Desk Technician - III
Location: Pope AFB, North Carolina
Minimum Clearance Required: Top Secret/SCI
***This position is contingent upon contract award***
This position requires the ability to obtain and maintain a Top Secret/SCI U.S. Government Security Clearance. U.S. Citizenship status is required, as this position necessitates an active U.S. Government Security Clearance for employment. Non-U.S. citizens are not eligible to obtain a U.S. security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations, and illegal drug use.
Travel: Must be willing to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessments
As a Help Desk Technician III, you will be responsible for responsible for providing technical and management leadership for all equipment and information support functions across the Task Order.
Who You Are and What You Need:
Previous experience as a Help Desk Technician Tier 3 or similar role supporting a DoD customer at the CCMD level;Minimum of 8 years' experience with a BS/BA or 6 years' experience with a MS/MA or 3 years' experience with a PhD. or 12 years with HS Diploma or 10 years' with AS/AA degreeA current, active DoD security clearance at the TS/SCI levelDoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment. Strong knowledge of network fundamentals, system administration principles, SATCOM operations, troubleshooting methodologies, and IT service management processes.Ability to analyze system logs, interpret performance metrics, and identify root causes of system failures or degradations.Strong communication skills with the ability to support structured escalation and provide technical guidance to junior technicians.Ability to work in fast‑paced, mission‑critical operational environments supporting DoD or similar high‑reliability systems.Ability to occasionally travel to CONUS and OCONUS sites for logistics coordination and facility assessmentsWhat You Will Do:
Serve as the senior technical expert for issues that cannot be resolved by Tier I or Tier II support.Diagnose and troubleshoot the most complex system, network, and SATCOM problems, ensuring timely and accurate resolution.Lead major maintenance efforts, system updates, configuration changes, and performance improvements across critical systems.Analyze recurring or high‑impact issues to determine root causes and implement long‑term solutions.Support system upgrades, new technology integration, and improvements to overall SATCOM architecture and mission capabilities.Maintain and update technical documentation, configuration records, escalation procedures, and system standards.Monitor system performance at a broader operational level and identify trends or risks that may affect reliability.Coordinate closely with engineers, cybersecurity teams, leadership, and external partners to resolve complex issues and support mission requirements.Develop advanced troubleshooting procedures, guides, and knowledge materials for use across all support tiers.Mentor and train Tier I and Tier II technicians to strengthen the team's technical capability. Support incident response activities, system recovery, and restoration during outages or critical incidents.Help establish communication standards, escalation paths, and operational procedures that improve overall efficiency.Provide senior‑level support for mission‑critical SATCOM operations and ensure continuity of essential services.Assist with backup, continuity, and disaster recovery processes.Maintain accurate system and circuit records along with detailed logs.Collaborate with external service providers and government partners to resolve outages and coordinate system changes.Participate in evaluating technology needs and recommending improvements where appropriate.Support continuous operations in a 24/7/365 environment, including shift work when required.Use standard help desk tools, documentation systems, dashboards, and administrative platforms to carry out daily tasks.What We Offer:
Comprehensive benefits including health, dental and vision for the employee and family401k Plan with a company contribution; fully vested immediatelyCompany paid Life and AD&D insuranceCompany paid Short-Term and Long-Term Disability insuranceFlexible Spending AccountsPaid Time Off (PTO)10 paid holidaysEmployee Assistance ProgramTuition ReimbursementWho We Are:
Calvert Systems is a Service-Disabled Veteran-Owned Small Business headquartered in Bellevue, Nebraska, with operations in twelve states including the District of Columbia. With over 20 years of trusted support to the Department of Defense, Calvert combines the strength of deep mission expertise, a workforce composed largely of veterans with the values of a family business culture. Our team is committed to exceeding customer expectations by leveraging a rich blend of operational experience, technical excellence, and a strong commitment to service.
Calvert Systems Engineering provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Read Less