Job Description:
At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.We're looking to add to our already amazing team of associates. If you'd like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.
What you will do to contribute to the company's success:
Our Digital Media Sales Consultant's partner with Local, Regional and National companies to move their business forward by utilizing our vast number of Digital Products.
This opportunity is unique because you will have the opportunity to flex your creative mindset and sales skills in a professional setting.
Qualifications:
Associate degree (A.A.) from a two-year college or university; and/or one to two years related experience and/or training; or equivalent combination of education and experience.Valid driver's license and a good driving record. Must have reliable transportation for local travel.General knowledge of presentation software and Microsoft Office preferred.Understanding of digital advertising products preferred.Ability to work alone and as part of a team.Excellent verbal and written communication skills required.Benefits:
Sparklight/Cable One appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start.Life insurance (self, spouse, children)Paid time off (vacation, holiday, and personal/sick days)401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)Group Legal plan with Identity Theft ProtectionTuition reimbursement (up to $5,250 on 1st year)Free Cable One services if you live in a serviceable areaAnnual community support to various organizations across the U.S.Associate recognition & awards programsAdvancement opportunitiesCollaborative work environmentCore Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Tuition reimbursement (up to $5,250 on 1st year)
Free Cable One services if you live in a serviceable area.
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Read LessJob Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
Job DescriptionAt Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
Job DescriptionAt Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
Job Description:
Customer Care and Sales Advisor I
At Sparklight, a Cable One brand, we believe in a neighborly approach-connecting people to what matters most. Are you ready to play a key role in this mission?
As Customer Care and Sales Advisor I, you'll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, you'll build trust by listening empathetically and responding clearly. As you grow in the role, you'll handle more complex situations-resolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction counts-for both the customer and the company.
Travel: Occasional travel to Hilton Head Island as needed
Key Responsibilities
Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
Perform entry-level sales and support tasks within a designated region or business area.
Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
Actively listen and ask questions to understand customer needs, showing empathy and respect.
Handle a variety of customer-facing duties, including:
Addressing requests to disconnect or remove services
Providing billing and pricing information
Resolving standard issues remotely or educating customers on resolution steps
Scheduling service appointments when remote resolution isn't possible
Arranging product returns or exchanges
Managing add/change/delete requests in hosted platforms
Use effective telephone-based selling skills to:
Build rapport and identify customer issues
Offer creative solutions and explain product/service benefits
Negotiate household spend and upsell additional services
Accurately and efficiently input orders
Meet or exceed weekly and monthly sales activity goals.
Follow company-approved scripts to ensure consistent communication.
Assist with special projects as assigned.
Qualifications
High School Diploma or GED
Ability to ask fact-finding questions to identify solutions aligned with customer needs
Demonstrated patience and professionalism in all customer interactions
Working knowledge of Cable One products and services
Strong communication and active listening skills
Ability to remain composed and empathetic in high-pressure situations
Ability to sit for extended periods, use hands, talk, and hear
May be required to lift up to 10 pounds
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Health from Day One: Medical, dental, and vision plans start immediately
Protect What Matters: Life insurance for you and your loved ones
Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
Learn & Earn: Tuition reimbursement up to $5,250 in your first year
Give Back: Participate in community support programs across the U.S.
Celebrate Wins: Recognition and awards programs highlight your achievements
Grow Your Career: Clear advancement opportunities
Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
Ready to make a difference and grow your career?
Apply today and become a part of something bigger.
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Job Description:
THIS IS MONDAY-FRIDAY, IN OFFICE POSITION
Join Our Team as a Customer Care Specialist!
At Sparklight and our Cable One family of Brands, we're all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?
As a Customer Care Specialist, you'll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth.
Location:
This role will operate between two additional offices located in Idaho Falls, ID and Pocatello, ID
What You'll Be Doing:
Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone.Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.Drive Revenue: Secure new and incremental revenue by promoting our products and services.Educate & Assist: Guide customers on using our products and help them navigate our services.Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service.Core Competencies
Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.What We're Looking For:
Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn!Skills: Outstanding communication, solid data entry, and computer skills.Knowledge: Eager to learn about our products and stay up to date with what we offer.A good driving record and a valid driver's license in the state you are applying for.Bilingual (English and Spanish)Pay Rate:
Hourly rate of $14.50 - $16.00 . We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience.Benefits
Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans - start when you start! Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensationGroup Legal plan with Identity Theft ProtectionAdditional Perks
Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environmentWe're an Award-Winning Organization!
Forbes' "America's Best Midsized Employers"Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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