Title: Mobile Clinic Patient Advocate 1
Department: Mobile
Status: Non-Exempt
Position Classification/Category: Administration
Level: N/A
Location: Assigned Clinic
Hourly Pay Range:
Reports To: Mobile Clinic/Special Populations Manager
Direct Reports: N/A
Summary of Position
The Mobile Clinic Patient Advocate is responsible for the daily operations of the CRCHC Mobile Clinic, including greeting patients, answering phone calls, scheduling appointments, accurately verifying insurance, closing the end-of-clinic, and communicating with clinical staff. Under the direct supervision of the Mobile Clinic Manager, this position is responsible for the timely and accurate recording of patient demographics, insurance information, and patient charges and payments. S/He ensures data is entered accurately into the electronic health record. S/He is also responsible for the daily opening and closing of remote clinics.
Minimum Qualifications
Fluent in English and the specified language (s) both in verbal and written communication. Must be able to sit and stand for long periods of time. Ability to effectively maintain confidentiality of records and communicate with all levels of personnel.
· Experience: One year of clerical experience in an office setting
Additional skills required: Requires excellent organizational, problem solving and critical thinking skills. Strong basic computer skills required. Able to maintain confidentiality and work collaboratively in a team environment. Knowledge of medical terminology in English and the specified language(s).Travel required: Ability to travel to all CRCHC locations and assist at all CRCHC special population clinics.Additional skills preferred: Bilingual in Spanish and English
Education: High school diploma or GED. Associates Degree preferred.
Certification(s)/Licensure: N/A
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
· Repetitive movement of hands and fingers – typing and/or writing.
· Occasional standing, walking, stooping, kneeling or crouching.
· Reach with hands and arms.
· Talk and hear.
Key Responsibilities
1. Complete front desk duties for the mobile and special populations clinic, including migrant, homeless, and mobile clinic. Front desk duties include registration, completing appointment ticklers, contacting patients to confirm patient appointments and no-shows, and verifying paperwork.
2. Performs oral interpretive services between medical/ behavioral staff and patients/families to facilitate communication in a variety of clinical settings to overcome any language and cultural barriers to understanding.
3. Setting up and taking down mobile medical clinics at outreach sites –at migrant camps, camps, and other gathering sites
4. Disseminates information to all special population patients regarding clinic services and state and local public services.
5. Schedule patient appointment following organization guidelines.
6. Interview the patient to obtain personal and financial information.
7. Calculate sliding fee eligibility based on client income and enter patient charges appropriately.
8. Wholly and accurately document patient information in the electronic health record to facilitate billing.
9. Review patient chart for records requiring updating and perform necessary updates.
10. Create patient claim, collect payment, and document payment in the electronic health record. Reconcile payments at the end of the day.
11. Scan documents into patient charts within 24 hours of visit.
12. Compose messages to the provider/staff regarding patient communication.
13. Travel to other CRCHC locations in the event front desk staffing coverage is needed.
14. Responsible for safe and successful transportation of cargo van to and from community events. Before every trip, check the condition of the vehicle's operational and safety equipment to ensure everything is in proper working order. Report any van malfunctions or needed repairs to the direct supervisor.
15. Develop, discover, and attend community events to promote coverage options and the mission and services of the organization.
16. Represent the company professionally and positively to enhance and promote the core values and mission of the organization.
17. Participate in quality improvement activities by initiating or contributing to monitoring, measuring, analyzing, improving and/or controlling program goals, objectives and/or services.
18. Support current incentive, regulatory, and certification requirements (such as Meaningful Use, PCMH and UDS) through documentation, participation in initiatives, and other activities as directed.
19. Perform other duties as assigned.
Title: Certified/Registered Medical Assistant I
Department: Clinical
Status: Non-Exempt
Position Classification/Category: Clinical
Level: N/A
Location: Assigned Clinic
Hourly Pay Range:
Reports To: Director of Clinical Services
Direct Reports: N/A
Summary of Position
Under the supervision of the Director of Clinical Services (DOCS) and the assigned provider, the Certified/Registered Medical Assistant (CMA/RMA) helps to facilitate patient care in the clinic environment. S/He is an essential part of the care team from the onset of the visit until its completion. The CMA/RMA may be involved in both the clinical and administrative areas. S/He is one of the primary guides for the patient through the appointment process. Tasks assigned to this role are both clinical and clerical. CMA/RMAs are responsible for capturing and documenting clinical and demographic information and accurately documenting this material in the electronic health record. CMA/RMAs also assist providers with procedures and communicate with patients in various forms and multiple settings.
Minimum Qualifications
Ability to communicate in English accurately and concisely both verbally and in writing. Interacts in a professional and patient-centered manner with patients. Able to work cooperatively with internal staff to deliver safe, effective, quality care to all patients. Able to plan, prioritize and complete assigned tasks with a high level of accuracy. Ability to work well under time constraints while maintaining accurate records
· Experience: New Graduate or less than one-year experience.
· Additional skills required: Knowledge of medical office protocols/procedures. Knowledge of medical terminology. Familiarity with basic computer operations.
Additional skills preferred: BilingualEducation: High school diploma or GED
and
graduation from an accredited Medical Assistant Program
Certification(s)/Licensure: Medical Assistant Certification within ninety days of hire, CPR and BLS required
Physical Requirements:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job.
· Continuous walking, standing and moving about.
· Frequently bends, kneels and crouches.
· Frequently lifts, pushes or otherwise moves and positions patients or other objects, exerting up to 50 lbs.
· Repetitive movement of hands and fingers – typing and/or writing.
· The ability to talk, hear and smell.
· Possible exposure to hazardous fumes, airborne particles, toxic/caustic chemicals, bodily fluids, etc.
Key Responsibilities
1. Fulfill patient care responsibilities to all patient populations, including pediatrics as assigned. That may include but, not limited to checking schedules and organizing patient flow to ensure patient visits are started in a timely manner; greet and escort patients to exam rooms; prepare for the provider-patient encounter by obtaining a comprehensive health history and vital signs; perform required screenings per established guidelines.
2. With adequate supervision maintain accurate documentation in the patient’s electronic health record based on established documentation procedures.
3. Assist in telephone follow-up with patients as directed by the provider or DOCS.
4. Under the direction of the provider and/or DOCS, assists with patient health education and follow-up on established patient plan(s) of care
5. Complete in a timely manner, with adequate supervision, the assigned clinic maintenance tasks including but not limited to the following: setting up instruments and equipment, running tests and controls on equipment, cleaning exam/procedure rooms and documenting completed tasks based on clinic protocol.
6. Fulfill clerical responsibilities as assigned with adequate supervision including but not limited to the following: obtaining lab/X-ray reports, hospital notes and referral information. Complete forms/requisitions as needed; verify insurance coverage and patient demographics.
7. With supervision, assist provider with various procedures and accurately document results of completed procedures.
8. With adequate supervision, keep supplies ready by inventorying stock, placing orders, and verifying receipt of supplies.
9. With adequate supervision, keep equipment operating by following operating instructions: troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
10. Maintain safe, secure, and healthy work environment by following and enforcing established policies and procedures while providing compassionate care to patients.
11. Maintain patient confidentiality and protects operations by keeping protected health information confidential and secure.
12. Participate in mandatory in-services and drills, attends staff meetings and other trainings, including appropriate educational trainings offered on regular basis for professional development.
13. Maintain strict adherence to infection control guidelines established by the organization.
14. Translation services will be expected upon request from management.
15. Perform other duties as assigned.
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