MEDICAL APPOINTMENT CLERK
SUMMARY. Schedules appointments in a government computer system for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.
QUALIFICATIONS:
Mandatory knowledge and skills.
A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.Clearly speak and understand the English language.Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.Education. High school diploma or General Educational Development (GED) equivalency.Experience. At least 6 months of experience in medical office scheduling.Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.UNIQUE MILITARY HEALTH CAREDYDTEMD/PROCEDURED
Armed Forces Health Longitudinal Technology Application (AHLTA)Composite Health Care systems (CHCS) and/or MHS GENESISDefense Enrollment Eligibility Reporting System (DEERS)PERFORMANCE OUTCOMES
Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or MHS GENESIS.Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation. Read LessADVANCED OFFICE CLERK
SUMMARY: Provides clerical/administrative support. Schedules appointments in Composite Health Care Systems (CHCS/AHLTA) or MHS GENESIS for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF. Serves as a medical records technician to process and maintain inpatient, outpatient or ambulatory procedure unit medical records. Required to compile or extract medical records data to ensure compliance with regulatory requirements.
1. QUALIFICATIONS:
1.1 Mandatory knowledge and skills.
1.1.1 A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
1.1.2 General medical ethics, telephone etiquette, and excellent communication and customer service skills.
1.1.3 English language, correct grammar, spelling, punctuation, capitalization, and format to prepare and edit written correspondence, reports, and transcribed material.
1.1.4 Ability to communicate effectively, both orally and in writing.
1.1.5 General office administrative and clerical skills to perform receptionist duties and answer telephones.
1.1.6 Ability to use standard office equipment, such as computers, typewriters, copiers, fax machines, telephone systems and office automations systems, to perform a substantial range of medical record maintenance support.
1.1.7 General knowledge of Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards; Accreditation Association for Ambulatory Health Care (AAAHC) for complete, prompt, and accurate health records.
1.2 Education. High School diploma or General Educational Development (GED) equivalency. Basic medical terminology required.
1.3 Experience. At least one year in medical office scheduling, in an office setting, or at least one year in relevant experience or specialized Registered Health Information Technician (RHIT) or Registered Health Information Administrator certification required.
1.4 Work Environment/Physical Requirements. The work can be sedentary. However, there may be some physical demands. Requirements include walking, standing, sitting or bending. Must be able to carry 25-50 pounds and reach high shelving units with the assistance of step ladders to retrieve and file medical records.
2. UNIQUE MILITARY HEALTH CARE COMPUTER SYSTEMS/PROCEDURES:
2.1 Armed Forces Health Longitudinal Technology Application (AHLTA)
2.2 Composite Health Care Systems (CHCS) and/or MHS GENESIS
2.3 Defense Enrollment Eligibility Reporting System (DEERS);
2.4 Military Filing System – by sponsor social security number, terminal digit order, color-coded and blocked filing system.
2.4.1. Contents of a military medical record, layout, sections, family member prefix designation, forms used in a MTF, and the medical record tracking procedures.
3 PERFORMANCE OUTCOMES:
3.1 Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
3.2 Arranges and schedules medical appointments and determines patient eligibility for services. Determine patient eligibility, schedule appointments, relay general instructions to patients, or make referrals to other sections. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
3.3 Maintains appointment schedules using government computer systems and standard protocols and procedures. Validates basic CHCS patient demographic information prior to booking appointment for patients. Make required updates.
3.4 Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
3.5 Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF.
3.6 Obtains updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records).
3.7 Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
3.8 Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives.
3.9 Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s).
3.10 Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility's quality assurance program and in accordance with accreditation standards.
3.11 Retires medical records in accordance with regulatory procedures and guidelines.
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