Overview:
The Patient Service Representative supports Tactile Medical patients within a contact center environment through inbound and outbound communication. This role’s main responsibility is to be the primary contact for patients prior to the shipment of their device.
Responsibilities:
Outreach to patients to process all pending product shipmentsEffectively communicate with our patients by listening, speaking clearly and using everyday language our patients can understandDeliver information to patients in a caring, empathetic, manner that align with Tactile’s overall patient experienceDiscuss reported benefit information with great clarity to patientsSet up payments and payment arrangements within our point-of-sale systemExplain and facilitate completion of appropriate forms for patients that may benefit from the financial assistance programProvide order status updates for incoming calls from patients and sales representatives, including questions about reimbursement and the insurance processTriage patient calls to other departments as appropriateEnter and triage Cases for any service complaint or product issueUpdate, maintain and document patient files as well as order informationAdhere to company and role performance standards, meeting or exceeding expectations for inbound/outbound calls while still emphasizing a focus on qualityProvide input in team meetings, make suggestions for continuous improvement and best practicesParticipate in cross functional efforts internally & with other departments to ensure yearly shipment goals are achievedMaintain compliance with all appropriate regulatory requirements including HIPAAPerform other duties as assignedQualifications:
Education & Experience
Required:
Preferred:
Previous experience in medical device or other healthcare environmentsKnowledge & Skills
Proficiency working with Microsoft Word, Excel, Teams and Outlook with the ability to navigate multiple systemsExceptional communication skills both verbal and written with the ability to communicate effectively with all different types of patientsStrong problem solving and listening skills coupled with patience to be able to assist our patients with the questions and issues they may be experiencingPassionate and eager to learn new skillsAbility to adapt to an ever-changing environmentCommitment to patient satisfactionThrives in a team environment but is also self sufficientStrong ability to multi-task and prioritizeDemonstrated organizational skillsResults orientatedReceptiveness to feedbackontract Length: 6 months with the potential for extension.
What is the work environment? The average is 2 days a month on site, the rest remote.
Does the training period differ: Training will be onsite every day for the first 2-4 weeks
Search Info:
They don't necessarily have to have experience specifically with submitting prior authorizations like the prior auth specialist role. The coordinator is gathering data from the insurance company or gathering decisions from the insurance company and providing those details back to the specialists for specialists to review. They don't have to interpret the information, they're just gathering it. This is largely independent administrative role, but requires someone who has high productivity, attention to detail and is very phone competent because we need them to be willing and comfortable to call insurance companies and speak the language of prior authorization and medical terminology.
Overview
The Prior Authorization Coordinator manages specific processes within the patient order. This position is responsible for checking status of authorizations/appeals with payers and contacting clinicians to obtain appropriate sign off to progress the patient’s order towards fulfillment.
Responsibilities
Follow up on the status of authorization requests, including initial submissions and any subsequent prior authorization appeals.Review clinician documentation for completeness and appropriate signatures and partner with clinics to obtain required information.Serve as a liaison between the company, clinicians, healthcare teams, and patients to support order progression from intake to shipment.Maintain accurate patient records, payer portal registrations, and internal databases in compliance with policies and regulations.Meet departmental service levels, including turnaround time, while participating in team trainings and meetings.Support team collaboration and continuous process improvement with a focus on accuracy, efficiency, and patient experience.Other duties as assigned.Qualifications
Education & Experience
Required:
High school diploma or equivalent and relevant work experience1+ years’ experience in a medical device, customer service, or call center type role.Preferred:
Previous experience in working with patients, clinicians, and payers.Previous experience working with Filemaker or Parachute.Previous medical device (outpatient DME), insurance, revenue cycle management, reimbursement, or customer service experience.Knowledge & Skills
Ability to accurately enter and review patient order information to ensure data integrity and compliance with established protocols.Capacity to effectively prioritize tasks and manage workload to meet deadlines and productivity targets in a fast-paced environment.Clear and concise verbal and written communication skills to interact with team members, healthcare professionals, and patients professionally and with empathy.Flexibility to adjust to changing priorities, processes, and procedures required to support the needs of the department and organization.Willingness to work collaboratively with colleagues to achieve common goals and provide support as needed to ensure the smooth functioning of the team.Ability to identify and resolve routine issues or escalate them appropriately to ensure timely resolution and minimize disruption to order processing workflows.Dedication to delivering high-quality service to internal and external customers by addressing inquiries, concerns, and requests promptly and courteously.Proficiency in using computer systems and software applications relevant to order management tasks, with a willingness to learn and adapt to new technologies as needed.Understanding of and commitment to adhering to relevant regulations, policies, and procedures governing patient order management activities.Demonstrated professionalism and integrity in handling confidential patient information and representing the organization positively in all interactions.Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.Requisition Specifics
Pay Rate:
Location:
Minneapolis: 3701 Wayzata Blvd Suite 300, Minneapolis, MN 55416Contract Length:
6 monthsHours: M-F 8am – 4:30pm
Interview Process: Phone screen with agency, then 30 minute virtual with the hiring manager.
Work Environment:
Hybrid: In office 2x a monthTraining Period:
Indicate onsite training could be 2 day to 1 week. 2 days required in office during the month. Candidate needs to have appropriate WFH set up with stable internet connectionTarget Start Date: 08/24/2026
Top characteristics:
Accuracy & Attention to Detail, Speed & Sustained focus, Organization & Task managementOrder Intake Coordinator
The Order Intake Coordinator is responsible for processing all patient related paperwork for the sales team. This includes processing faxes received, incoming referrals and data entry in the Filemaker program. This position coordinates and maintains the order completion process to ensure service levels and insurance requirements are met. This position involves high volume data entry with a focus on accuracy and efficiency.
Responsibilities
Qualifications
Education & Experience
Required:
Associate Degree or equivalent work experiencePreferred:
2+ years of data entry experiencePrevious experience with FilemakerKnowledge & Skills
Job Summary:
The Service Manager is responsible for leading daily shop and trailer maintenance operations to ensure safety, efficiency, service quality, and team performance. This role oversees workflow prioritization, directs technician activity, and drives operational excellence to meet both internal and external customer needs.
Success in this role requires strong leadership, advanced technical knowledge of trailer repair, and the ability to manage performance, budgets, and continuous improvement initiatives in a fast-paced environment. This position is safety sensitive.
Key Responsibilities:
Operations & Performance
Team Leadership & Development
Customer & Cross-Functional Collaboration
Technical Oversight & Continuous Improvement
Financial & Administrative Management
Safety & Compliance
Required Skills/Competencies:
Education/Experience:
Leadership Expectations:
Physical Requirements:
Work Environment:
We are seeking a driven and career-focused Entry-Level Technical Recruiter to join our team in Eagan, MN. This is an excellent opportunity for recent graduates or early-career professionals interested in talent acquisition, technical recruiting, and sales-driven environments. You will play a key role in sourcing, engaging, and placing top talent while building long-term relationships with candidates and internal stakeholders.
Location: Eagan, MN (Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Key Responsibilities
Source, identify, and engage qualified candidates using job boards, LinkedIn, and other recruiting toolsConduct 5–10+ daily candidate interviews via Microsoft Teams and phone screeningEvaluate candidate qualifications, technical skills, and cultural fit for client requirementsBuild and maintain strong candidate pipelines for current and future hiring needsPresent and market qualified candidates to internal recruiting teams and clientsMaintain accurate and up-to-date candidate records within ATS and CRM systemsCollaborate with recruiters, account managers, and leadership to meet hiring goals and deadlinesQualifications
Bachelor’s degree or 1–2 years of professional experience (recruiting, sales, customer service, or related field preferred)Strong communication, interpersonal, and relationship-building skillsResults-driven with a competitive mindset and strong work ethicHighly organized with strong attention to detail and time management skillsComfortable working in a fast-paced, metrics-driven environmentProficient with technology and able to quickly learn ATS, CRM systems, and recruiting platformsAbility to conduct video interviews and perform high-volume outreachCompensation & Growth
Competitive base salary plus uncapped commission structureClear career progression within technical recruiting and account managementHands-on training and mentorship from experienced recruiting professionalsIf you are motivated by performance, growth, and earning potential, and are looking to build a career in technical recruiting, we encourage you to apply.
Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.Overview
We’re hiring an entry-level Field Technician I to support day-to-day telecom/site operations in a network facility environment. Under regular supervision, you’ll help with site upkeep, materials handling, basic installs/decommissions, and assisting with network equipment maintenance and restoration activities.
What You’ll Do
Perform general site maintenance: keep areas clean, organized, and secureSupport fiber and materials work (including removing/clearing old fiber and staging equipment)Manage and return leftover materials/assets to the warehouseOrganize equipment for future deploymentsEscort/monitor customers to equipment locations as neededAssist with basic installation, provisioning, testing, and maintenance of network services/equipmentMaintain tools/test sets and help track spares/repairsDocument work and update records/tickets with accurate notesParticipate in on-call rotation and overtime as needed (business-driven)Required Qualifications
High School Diploma or GED1+ year of relevant experience (telecom, network, or similar industry)Valid driver’s license; comfortable working in varying weather conditionsAbility to lift up to 50 lbs and perform physical work (climb, kneel, crawl, etc.)Basic PC skills (Windows + Microsoft Office); ability to learn internal systems quicklyAbility to maintain site security and cleanlinessPreferred Qualifications
2+ years of experience and/or education in Electronics or TelecommunicationsExposure to one or more of the following areas:Transmission (DS1/DS3/SONET)Switching (circuit-switching/SS7)TCP/IP (routers / higher-layer protocols)Outside Plant (fiber locating, OTDR, splicing, etc.)Strong attention to detail, organization, and time managementTools/Equipment
Required equipment includes basic tools and personal vehicle.
Company DescriptionC4 Technical Services is a forward-thinking IT, Telecom and Clinical consulting and talent solutions firm headquartered in Eagan, Minnesota, with additional offices in Sacramento, CA, Dallas, TX, and Hyderabad, India.