JOB PURPOSE / SUMMARY
The Mobile Recall/System Updates Technician is responsible for performing open service recalls, software updates, recommendations, and ensure adherence to safety standards while providing excellent customer service.
DUTIES AND RESPONSIBILITIES
· Travel to client locations to perform requested/required functions.
· Effectively map route each day.
· Ability to use Dealertrack and X-time to efficiently open Repair Orders.
· Ensure highest standard/quality of workmanship on all maintenance requirements.
· Follow factory and dealership service standards for quality and safety.
· Perform diagnostic scans to identify issues and confirm recall readiness.
· Install factory software updates or system upgrades as part of recall or service packages.
· Use dealership approved diagnostic tools to ensure updates are applied correctly and safely.
· Operate a mobile service truck professionally, keeping it clean, stocked and organized.
· Explain recall requirements, safety importance, and update benefits to customers.
· Provide clear instructions for post-service care and follow-up steps.
· Maintain professionalism, reliability, and punctuality in all customer interactions.
· Adhere to all safety policies and procedures while working on road.
· Ensure all work complies with recall compliance requirements.
· Order and manage parts and supply as needed.
· Maintain accurate repair records, including parts used, time spent, and customer communication.
Requirements:QUALIFICATIONS
· Valid driver’s license with a clean driving record.
· Experience using Dealertrack and X-time.
· High school diploma or equivalent; vocational or technical training preferred.
· Proven experience as an automotive mechanic, preferably in a mobile service role.
· Ability to work efficiently in a fast-paced environment and prioritize tasks effectively.
· Strong communication and interpersonal skills.
· Excellent organizational and time management skills.
· Attention to detail and accuracy in maintaining deadlines and follow up.
GOALS AND EXPECTATIONS
· Ensure you are clocking in/out each day via Paylocity and having lunches every day.
· Maintain Customer Satisfaction Index (CSI) above Kia Regional and District Standard.
· Ability to stay current on all recall and system updates.
· Complete repairs within set promise times, resetting if necessary.
· Ensure 100% completion of MPI inspections.
· Follow all warranty procedures and maintain required certifications.
· Meet dealership performance metrics and adapt strategies as needed.
· Adhere to safety protocols and dealership standards to ensure a safe working environment and quality service.
· Oversee the daily workflow, ensuring all customers on the route are accounted for.
SCHEDULE
Monday - Friday 7-4 (one hour lunch)
Weekends as needed
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