At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
ResponsibilitiesSales & ServiceEmbrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and imageConsistently meet individual sales goals while exhibiting the Burberry BehavioursProvide excellent customer service skills, great selling skills and exhibit motivation to succeedDemonstrate superior interpersonal and communication talentCultivateBuild customer loyalty through active client development and follow-throughMaintain an up-to-date and detailed client bookFollow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture complianceVisual StandardsFollow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelinesMaintain selling floor by ensuring the following: Understand and execute monthly floorsets Placing and/or hanging back items as you work Replenishing merchandise after selling Folding and placing merchandise on the correct hanger, tissue paper, etc. Place tickets inside the item and not visible to the customer.Floor Presence & MaintenanceBeginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customersEnd of shift/day: Ensure selling floor is replenished and ready for the next dayBe active and busy on the floor at all day Ensure to place and/or hang back items as you work and replenish merchandise after selling Ensure clean up and maintenance of fitting roomsBack of The HouseAssist in the mark down processAssist in the bi-annual inventory processParticipation and achievement of pre-sale goalsParticipate in store contestsAssist in stock room maintenance and keep it organizedResponsible for stock pulled; all stock must be put away in orderly fashionWilling to work in and promote a team oriented environment. Excellent interpersonal skills required to ensure clear, effective communication with all management and staff. Consistently show a positive attitude & take responsibility for own actions. Must be results driven and flexible to change Relevant interest in Fashion / Design. Advanced knowledge of POS and store systems. A minimum of 1 year on sales, preferably in a luxury retail environment. Proven experience in driving sales and meeting sales targets. Excellent customer service level. Strong clienteling background.
Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development. Excellent customer service through Burberry Experience Evaluations. Capture compliance.
Read LessINTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
To meet and strive to exceed individual and store sales goals while executing key strategies of retail led growth, leveraging the franchise, operational excellence and all department category development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining relationships with existing clientele.
RESPONSIBILITIES
Sales & Service
* Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry's luxury brand standards and image
* Consistently meet individual sales goals while exhibiting the Burberry Behaviours
* Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
* Demonstrate superior interpersonal and communication talent
Cultivate
* Build customer loyalty through active client development and follow-through
* Maintain an up-to-date and detailed client book
* Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
Visual Standards
* Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
* Maintain selling floor by ensuring the following:
* Understand and execute monthly floorsets
* Placing and/or hanging back items as you work
* Replenishing merchandise after selling
* Folding and placing merchandise on the correct hanger, tissue paper, etc.
* Place tickets inside the item and not visible to the customer.
Floor Presence & Maintenance
* Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
* End of shift/day: Ensure selling floor is replenished and ready for the next day
* Be active and busy on the floor at all day
* Ensure to place and/or hang back items as you work and replenish merchandise after selling
* Ensure clean up and maintenance of fitting rooms
Back of The House Support
* Assist in the mark down process
* Assist in the bi-annual inventory process
* Participation and achievement of pre-sale goals
* Participate in store contests
* Assist in stock room maintenance and keep it organized
* Responsible for stock pulled; all stock must be put away in orderly fashion
PERSONAL PROFILE
* Willing to work in and promote a team oriented environment.
* Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
* Consistently show a positive attitude & take responsibility for own actions.
* Must be results driven and flexible to change
* Relevant interest in Fashion / Design.
* Advanced knowledge of POS and store systems.
* A minimum of 1 year on sales, preferably in a luxury retail environment.
* Proven experience in driving sales and meeting sales targets.
* Excellent customer service level.
* Strong clienteling background.
MEASURES OF SUCCESS
* Financial Targets: achieving individual and store sales goals targets, UPT, ATV, Client Development.
* Excellent customer service through Burberry Experience Evaluations.
* Capture compliance.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
* Expected base salary for the role will be between $19.00 and $19.75 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis depending on a number of factors, including, but not limited to, professional skills, knowledge, and experience. The compensation for this position also includes commission earnings as a percentage of sales. The Company also offers free shares after one year of service, equivalent to 500GBP, pursuant to the terms of the share plan.
* Burberry offers associates a comprehensive benefits package, which, depending on the associate's eligibility, includes: (i) Medical, Vision, and Dental Insurance, Income Protection, Life and Accidental death & Dismemberment Insurance, Short-Term and Long-Term Disability, Flexible Spending Account and Commuter Benefits; (ii) Retirement Plan (401k) Traditional pre-tax and Roth contributions with an employer match of 100% up to the first 6% that employee contributes; (iii) paid time off, including 10 vacation days pro-rated from start date and increasing to 15 days in second year, 10 sick days, 2 personal days, 9 paid holidays, bereavement leave, and seasonal well-being days; (iv) Paid Parental Leave of up to 18 weeks; and (v) all other benefits (such as leaves of absence) as required by applicable federal, state, and local law.
* This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Read LessDepartment: RETAIL OFFLINE
Location: Beverly Hills, California (US-CA), US
Job PurposeThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
ResponsibilitiesService and Sales:
Meet and exceed individual and store sales and other commercial KPIsThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interactionProvide a luxury service and demonstrate knowledge and expertise in product, fashion and stylingFollow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.Be efficient in following-up and delivering after-sales services to our clientsContribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when requiredFollow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelinesFoster team work and a positive work climateClient Engagement:
Build meaningful relationships with ClientsWork by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.Capture new luxury clients to grow the individual and store client book with a commercial objective mindsetDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requestsPersonal ProfileA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
Measures of SuccessIndividual sales performance and KPI's (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FooterBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Expected base salary for the role will generally be between $26.00 and $30.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Read LessSupporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs. Work to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned category. Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies. Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers. Drive partnership on the selling floor between sales associates, specialists, stock and operations team. Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions. Working closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews. Lead the integration of new joiners to the business. Lead by example by delivering the Burberry Experience to customers when necessary. Partner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Resolve difficult customer issues and escalate to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales. Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level. Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. Create and maintain an open, positive and harmonious work environment. Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures. Additional duties as required.
Advanced knowledge of POS system. Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales). Able to use a fluent and professional dialogue with clients and staffs. Previous experience with Apple mobile devices and comfortable with the use of digital tools. 1-2 years previous supervisory or management experience in retail sales.
Monthly Burberry Experience evaluation score. Managing performance improvement and development of associates. Improvement in every KPI within the retail scorecard.
Read LessThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Read LessAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Job PurposeTo provide leadership for the store, setting an excellent standard for the store and inspiring the team to achieve it. To own the employee experience, driving employee satisfaction and elevating team behaviours. To own the customer experience, driving customer satisfaction and increasing brand loyalty. To drive performance and growth, through excellent operational and commercial execution.
ResponsibilitiesEstablish a constant focus on Brand, continually driving engagement, knowledge and passion for the Brand across the store team. Be on the shop floor. Be a presence leading on the shop floor, acting as a brand ambassador and role modelling Burberry behaviours. Monitor, coach and provide feedback to the store team to deliver excellent customer experience. Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines across the store. Drive the use of digital assets to enhance the customer experience. Retain and develop talent. Lead, inspire and manage a high performing, positive store team. Continually elevate the capability of the store team through recruitment, staff development, mobility and effective succession planning. Establish a learning culture and maintain a strong connection of the store team to the Brand. Advocate product. Have excellent product knowledge and drive the same standard across the store team. Maintain a strong understanding of product sales performance and optimise sales of the available inventory. Nurture customer relationships. Establish and embed customer focused behaviours across the store team. Build and cultivate long term customer relationships and lead the team to do the same. Drive store performance and productivity. Build and maintain familiarity with the local external environment; customers, competitors and talent. Maintain a commercial mindset and continually identify and convert opportunities to drive store performance. Drive operational excellence across all areas of the store. Ensure compliance with all corporate standards, policies and initiatives. Health and Safety. Ensure your store has a written plan in place that details the actions to be taken in the event of an emergency evacuation. This plan must be practiced at least annually, involving all employees, and recorded on Rivo as having been completed.
Personal ProfileDemonstrated alignment with the Burberry Store Management behaviours: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence, Local language plus English. A passion for and interest in fashion, and a luxury ethos. A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites. Awareness of local employment and retail legislation. Flexible to work as required to meet store needs. Experience in a luxury brand or in a luxury service and selling environment. Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles. Metrics will include sales turnover and volume and the number and types of roles previously managed.
Measures of SuccessPerformance against the Burberry Store Management behaviours, Sales & Conversion, Burberry Experience & Data Capture scores, Shrintage.
Burbury is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Read LessDepartment: RETAIL OFFLINE
Location: New York, New York (US-NY), US
Job PurposeSupporting the Store Manager to drive category performance with supervision of sales team to ensure great customer experiences. Driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience and Burberry Behaviours.
ResponsibilitiesLead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIsWork to drive sales for an assigned category including partnering with the Store Manager on sell-through, team training on assigned categoryLead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategiesManage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customersDrive partnership on the selling floor between sales associates, specialists, stock and operations teamCoach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actionsWorking closely with the Store Manager to develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviewsLead the integration of new joiners to the businessLead by example by delivering the Burberry Experience to customers when necessaryPartner with Store Manager and Training to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.Resolve difficult customer issues and escalate to management when necessary.In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee salesDrive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next levelPossess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operationsCreate and maintain an open, positive and harmonious work environmentAssist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS proceduresAdditional duties as required.Personal ProfileAdvanced knowledge of POS systemAbility to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)Able to use a fluent and professional dialogue with clients and staffsPrevious experience with Apple mobile devices and comfortable with the use of digital tools1-2 years previous supervisory or management experience in retail salesMeasures of SuccessMonthly Burberry Experience evaluation scoreManaging performance improvement and development of associatesImprovement in every KPI within the retail scorecardBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Expected base salary for the role will generally be between $125,000.00 and $135,000.00 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Read LessAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.
Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a "quality control" supervisor ensuring that every interaction with a customer is memorable. Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies. Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team Coach "in the moment" and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions. Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews. Lead by example by delivering the Burberry Experience to customers when necessary. Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates. Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans. Resolve difficult customer issues and escalate to management when necessary. In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible. Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level. Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations. Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures Additional duties as required.
Advanced knowledge of POS system. Previous experience with Apple mobile devices and comfortable with the use of digital tools. 1-2 years previous supervisory or management experience in retail sales. Monthly Burberry Experience evaluation score Managing performance improvement and development of associates Improvement in every KPI within the retail scorecard
Read LessDepartment: RETAIL OFFLINE
Location: Beverly Hills, California (US-CA), US
Job PurposeThe Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalized and elevated experience with commercial success. Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products. As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
ResponsibilitiesService and Sales:
Meet and exceed individual and store sales and other commercial KPIsThrough storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interactionProvide a luxury service and demonstrate knowledge and expertise in product, fashion and stylingFollow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.Be efficient in following-up and delivering after-sales services to our clientsContribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when requiredFollow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelinesFoster team work and a positive work climateClient Engagement:
Build meaningful relationships with ClientsWork by appointment to provide a personalized service and build relationships with our clients to promote loyalty and incremental purchases.Capture new luxury clients to grow the individual and store client book with a commercial objective mindsetDrive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requestsPersonal ProfileA proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
Measures of SuccessIndividual sales performance and KPI's (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FooterBurberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Expected base salary for the role will generally be between $26.00 and $30.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Read Less