DEPARTMENT: Retail Store
REPORTS TO: Store Manager
FLSA STATUS: Non-Exempt
POSITION TYPE: Full-Time & Part-Time
POSITION SUMMARY:
Cashiers are responsible for responding to customer inquiries, providing support throughout their shopping experience in-person and over the phone, processing sales using a cash register, obtaining different methods of payment, and addressing customer complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process customer transactions using scanner and POS system Collect payment from customers and make change for cash transactions Give printed receipts and invoices to customer Refer customer complaints to management Safety awareness of anything in store that may be hazard to employees or customers Balance cash drawer Keep work area clean and organized Stock merchandise on shelves at the front lanes Bring in carts from outside Additional duties, as assignedREQUIREMENTS & QUALIFICATIONS:
Must have a friendly and outgoing personality Must possess strong work ethic and interpersonal skills Basic computer skills Must be able to work a flexible schedule Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Effectively communicate with customers, in-person and over the phone Demonstrate initiative and effective problem-solving skills within the scope of the position Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment.Physical Requirements:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
PI42d9031e0f2f-5069
Read LessDEPARTMENT: Retail Store
REPORTS TO: Store Manager
FLSA STATUS: Non-Exempt
POSITION TYPE: Full-Time
POSITION SUMMARY:
Counter Associates are responsible for responding to customer inquiries, providing support throughout their shopping experience in-person and over the phone, processing sales using a cash register, obtaining different methods of payment, and addressing customer complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Process customer transactions using scanner and POS system Collect payment from customers and make change for cash transactions Give printed receipts and invoices to customer Refer customer complaints to management Safety awareness of anything in store that may be hazard to employees or customers Balance cash drawer Keep work area clean and organized Stock merchandise on shelves in building materials and hardware Bring in carts from outside Additional duties, as assignedREQUIREMENTS & QUALIFICATIONS:
Prior experience and product knowledge in building materials and hardware Must have a friendly and outgoing personality Must possess strong work ethic and interpersonal skills Basic computer skills Must be able to work a flexible schedule Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Effectively communicate with customers, in-person and over the phone Demonstrate initiative and effective problem-solving skills within the scope of the position Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment.Physical Requirements:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
PIf5-
Read LessDEPARTMENT: Retail Store
REPORTS TO: Store Manager
FLSA STATUS: Non-Exempt
POSITION TYPE: Full-Time or Part-Time
POSITION SUMMARY:
Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition. Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greet customers, determine their needs/wants, and recommend merchandise Advise customers on utilization and care of merchandise, as needed. Answer any customer questions or concerns in a prompt and friendly mannerStock and recover merchandise Keep work area clean and organized Operate pallet jacks and forklifts, as neededEnsure proper signage is in place throughout assigned departmentGeneral use of computer to check prices and inventories Assist with inventory preparation Create special orders, as neededSafety awareness of anything in store that may be hazard to employees or customersPromptly handle any customer complaints, questions, or concerns in a professional and friendly mannerBring in carts from outsideAdditional duties, as assignedREQUIREMENTS & QUALIFICATIONS:
Prior experience and product knowledge in building materials and hardware Must have a friendly and outgoing personality Must possess strong work ethic and interpersonal skills Basic computer skills Must be able to work a flexible schedule and all open store hours Ability to: Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner Effectively communicate with customers, in-person and over the phone Demonstrate initiative and effective problem-solving skills within the scope of the position Prioritize, accurately multi-task, adhere to deadlines, and learn in a fast-paced environment.PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a legal disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
BENEFITS:
Medical, Dental, Vision Insurance
Life Insurance
Short-Term/Long-Term Disability Insurance
Critical Care Insurance
Accident Insurance
Earned PTO/Illinois Paid Leave for all Workers Act
Employee Assistance Program
401k Retirement Savings Plan
Team Member Discount
Bereavement Pay
Compensation details: 15-16 Yearly Salary
PIb42cd256e1b5-1669
Read LessDEPARTMENT: Retail Store
REPORTS TO: Customer Service Manager
FLSA STATUS: Non-Exempt
POSITION TYPE: Part-Time/Full-Time
POSITION SUMMARY:
Assistant Customer Service Managers assist in planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer service relationships and meet organizational and operational objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Assist in implementing customer service policies and procedures and communicate customer service standardsDirect the daily operations of the customer service team in the absence of the Customer Service ManagerPlan, prioritize and delegate work tasks to ensure proper functioning of the departmentEnsure the necessary resources and tools are available for quality customer service deliveryReview customer complaints, track customer complaint resolution, and handle complex and escalated customer serviceIdentify and implement strategies to improve quality of service, productivity and profitabilityCoordinate with company management to support and implement growth strategiesCoordinate and manage customer service projects and initiativesEnsure budget requirements are metEvaluate and performance manage staffIdentify and address staff training and coaching needsBalance cash drawer, and prepare deposit for financial institutionBasic accounting functionsAdditional duties, as assigned
REQUIREMENTS & QUALIFICATIONS:
Prior customer service and supervisory experienceMust possess in-depth knowledge of customer service principles and practicesMust possess strong work ethic and interpersonal skillsBasic computer skills and product knowledgeMust be able to work a flexible schedule and any open store hoursAbility to:Multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented mannerEffectively communicate with customers and employees, in-person and over the phoneDemonstrate initiative and effective problem-solving skills within the scope of the positionMaintain a pleasant and calm disposition under stress
PHYSICAL REQUIREMENTS:
The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a "legal" disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.
BENEFITS:
Medical, Dental, Vision Insurance
Life Insurance
Short-Term/Long-Term Disability Insurance
Critical Care Insurance
Accident Insurance
Earned PTO/Illinois - Paid Leave for all Workers Act
Employee Assistance Program
401k Retirement Savings Plan
Team Member Discount
Bereavement Pay
Compensation details: 15-16 Yearly Salary
PI8bdae018cfef-6809
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