Reports to: Store Director, Boutique Manager
Division: Retail, Brand Boutique
Overview:
The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores.
It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities:
Ensure an outstanding client experience
Work to create a positive, inviting and elevated environment for the discerning client.Be enthusiastic and knowledgeable of the brands unique heritage, the range of products, and specific product attributes and availability.Greet the client when they enter the store, listen to their needs and ask discovery questions.Educate and inform the client based on their needs, building trust and developing a long-term client relationship.Responsible for implementing brand strategies and guidelines.Make certain the visual presentation of the watches is consistent with the luxury image of the brand.In the event that the client contact results in a sale, efficiently close and process the sale:Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicableComplete warranty informationEnsure sizing, cleaning and setting of the watchIf required, gift-wrap and prepare for shipmentFollow-up with client on purchaseObtain client information utilizing the CRM system to build an on-going relationship.Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.Meeting or exceeding sales objectives
At a minimum, must meet sales objectives for any given month, quarter and year.Clearly understand daily sales objective and how it relates to weekly and monthly targets.Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.Readily accept and incorporate constructive advice given by managers on how to improve sales performance.Other
Strictly adhere to all store security procedures.Set-up cases and windows.Respect other Client Advisors fostering an environment of support and collaboration.Adhere to the company dress code policy.Work with team members to ensure the store is at all times clean and attractive.Attendance is a crucial part of performance. Be on time.Help set-up or close store depending upon shift.Brand Responsibility
Ensure appropriate visual merchandising of all products in the store.Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.Requirements
A passion for building clientele and selling.Demonstrate an exemplary level of integrity and professionalism at all times.Must be able to work a flexible schedule throughout the week.Must have a polished and professional appearance with a positive attitude.Meet and exceed company assigned goals, metrics and objectives.SALARY: $75,000 - $85,000 plus bonus
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessThe Client Advisor-Patek Philippe is responsible for generating revenue for the company through the sales of Patek Philippe and other luxury watches while providing an outstanding client experience reflective of Pateks image as the finest timepiece in the world. The Client Advisor-Patek Philippe is expected to build strong, long lasting relationships with clients as well as creating networks with which to meet legitimate client leads. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job ResponsibilitiesMeeting or Exceeding Sales Objectives
Provide the Patek Philippe experience to all clients.At a minimum, must meet sales objectives for any given month, quarter and year.Develop potential clients through walk-in traffic.Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/campaigns.Maintain and grow existing clients and reach new prospects.Assist team in other areas of the store and sales process where needed.Clearly understand daily sales objective and how it relates to weekly and monthly targets.Attend training sessions to increase product knowledge.Readily accept and incorporate constructive advice given by managers on how to improve sales performance.Ensure an Outstanding Client Experience
Work to create a positive, inviting and fun environment for the discerning client.Be enthusiastic and demonstrate a passion for watches.Create a relationship with the client: Greet the client when they enter the store. Listen to the needs of the client and ask discovery questions. Demonstrate outstanding product knowledge to educate the client and address their needs. Understand available inventory within store and if needed, at other Tourneau|Bucherer stores. Create excitement with the client about the product. Ultimately gain the clients trust.Partner with other Client Advisors as appropriate to make a sale.Obtain client information utilizing the CRM system to build an on-going relationship.In the event that the client contact results in a sale, efficiently close and process the sale to include accurate warranty completion and cleaning/sizing/setting of the watch.Provide superior after-sale service to all Tourneau|Bucherer clients.Be solution oriented, using all available tools to resolve issues with diplomatic skill.Keep management informed of potential product, as well as client issues.Inventory and Visual Display at the Selling Floor Level
Ensure the precise set up and breakdown of the displays.Maintain pristine selling floor environment during the business day.Ensure proper care and handling of all merchandise and company assets, by complying with company directives such as Care & Handling and Packing Standards guidelines.Patek Ambassador
Be a well presented and a professional representative of the brand, both in the store as well as at external functions.Fully understand the brand image and convey that image consistently while representing the brand.Fully understand the history of the brand and incorporate in the day to day sales functions of the brand.Uphold the policies and procedures as set forth by Tourneau|Bucherer.Maintain a positive attitude and be a contributing member of the Tourneau|Bucherer team.Update and maintain knowledge on the brand, product, procedures, policies and the competition.Qualifications
5+ years of strong luxury retail experience, watch knowledge highly preferred.Proven track record in consultative selling with a passion for building clientele and selling.Impeccable presentation and excellent verbal and written communication skills with knowledge and experience with client developing.Team player.Must be able to work a flexible schedule throughout the week.Exemplary level of integrity and professionalism at all times.Must have a polished and professional appearance with a positive attitude.Adaptable with an attitude of continuous learning.A Bachelors degree or equivalent in business or related discipline is preferred.Bi-lingual language proficiency is a plus to cater to our international customer baseCompensation: $38.00 - $50.00 per hour, plus commission program
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessReports to: Store Director
Division: Retail
Overview:
The Boutique Manager is responsible for partnering with the Store Director in maximizing store profitability by focusing on Tourneaus key strengths. This includes ensuring an outstanding client experience, supporting and motivating Sales Professionals to meet or exceed sales objectives, and efficiently managing all store operations. Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and fun environment for the discerning client. This includes enthusiastic, presentable and knowledgeable Sales Professionals that understand the client, attractive and inviting displays, as well as clean and well-lit stores with the best selection of watches for the local market. An outstanding client experience also includes fully satisfying the client as it relates to the servicing a new or existing watch. It is crucial that the Boutique Manager focuses on developing a long-term relationship with the client that is based upon trust so that the client is more likely to think of purchasing from the store in the future. This includes strategically following-up with clients and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities:
Support and motivate Sales Professionals to meet or exceed objectives (40%)
Clearly communicate on a daily basis sales objectives and how this relates to weekly and monthly targets. This includes vintage as well as Tourneau watches.Train Sales Professionals on the art of luxury watch sales. This includes creating the relationship with the client, demonstrating excellent product knowledge to educate the client, helping select the appropriate watch and closing the sale. This is accomplished through new hire training and on-going coaching.Coach Sales Professionals: Provide just-in-time feedback to Sales Professionals on how to improve skill set.Based upon sales summary, provide weekly coaching to Sales Professionals to ensure they are using all tools to sell, including the Watch Protection Plan, Tourneau Financing and Trade-ins.Maximize percentage to retail on trade-ins and VIPs by ensuring the client understands the advantages of purchasing from Tourneau. In accordance with Tourneau guidelines, determine trade-in value of a watch and guidelines determine any discount to be provided on a watch.As needed, work with Sales Professionals to close sales.Follow-up with Sales Professionals on clienteling, so that clients are more likely to think about visiting and buying from the store in the future.Constantly monitor sales and identify brands that may require additional sales training in order to increase the comfort level of Sales Professionals in selling a particular brand.Understand local competitors and equip Sales Professionals with this knowledge.Efficiently manage all store operations and personnel (60%)
Supervise daily activities of CPO Manager, Service Manager, Cash Office and Sales Professionals in Store Directors absence.Maintain clear communications with Regional Manager, Corporate Offices, other Store Directors and watch vendors.Manage all business reporting including signing-off on Daily Business Report, creating weekly and monthly business reports for corporate, scheduling of personnel and payroll.Responsible for opening and closing of store Open store and safe in accordance with established security procedures.Remove watches from safe and direct Sales Professionals to display in assigned cases or windows.Manage inventory counts 2x per days with manager responsibility for Rolex counts.Responsible for locking items in safe at close of business and retrieving case keys.Monitor inventory received into or shipped from the store.Approve special orders.Closely monitor store security.Constantly recruit top talent from competitors who demonstrate outstanding client service. This included interviewing, hiring and on-boarding.Handle performance issues with staff, i.e., corrective actions and attendance.Execute corporate directives/special projects as required.Direct Reports:
CPO Manager, Service Manager, Cash Office and Sales ProfessionalsQualifications:
1-3 years of relevant luxury retail experience, including at least one year of management experience.Prior watch and fine jewelry experience is helpful but not required.Expert communication, leadership, and management skills.Sales driven and results orientated.Willing to be hands-on and work with the team to fulfill operational and organizational needs.A Bachelors degree or equivalent in business or related discipline is preferred.Requirements:
Must be able to work a flexible schedule throughout the week.A passion for developing clientele and selling.Bi-lingual language proficiency is a plus to cater to our international customer base.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessThe Service Advisor and Technician is responsible for supporting the store in service functions relating to both technical responsibilities and a seamless client experience. The Service Advisor and Technician will be performing in-store watch maintenance, service in-take, and support Client Advisors in new sales. They are also responsible for meeting or exceeding service goals for watches and willing to collaborate with other store staff on maintenance and service processes, as needed.
Essential Job ResponsibilitiesEnsure outstanding customer experience:
Work to build a positive and inviting relationship with the client:Handle client issues with outstanding diplomatic skills.Greet the client when he or she approaches the counter.Listen to the needs of the client and ask questions to identify the issue with watch.Demonstrate outstanding product and department knowledge.Educate the client on the time, cost and what is entailed in servicing their timepiece and warranty coveragesUltimately gain the clients trust and ensure there are not any questions or uncertainties on the part of the client.Explain the value of being a Bucherer customer, including the complementary estimate and the warranty provided on all watch repairs.Obtain client contact information utilizing the CRM system to build an on-going relationship.Ensure the Service Counter, work area, tools and equipment are clean, neat and inviting.Follow-up with clients on the status of watch repairs with clear communication and dates.Review details of watch repair with client.Complete repair warranty card, if applicable.Thank clients for their business and follow-up to check in after completed repairsMeeting or Exceeding Sales Objectives:
Clearly understand daily sales objective for accessories and how it relates to the targets.Sell add-ons or accessories to clients that will enhance the use and appearance of their watch.If servicing the watch is not cost effective, encourage the client to take advantage of the Bucherer Trade in program.Follow-up with clients to sell the repair estimate and confirm any repair approval, including all necessary and optional items.Operational & Technical Responsibilities:
Enter information in the service program for repairs requiring in-depth service. Close out ticket when client picks up the watch.Create manual tickets for in-store quick service.Follow-up on emails received from clients.If needed, obtain insurance valuation for watches that are being sent out for repair.Using service program, the customer is to receive a receipt generated by the service system. for a strap/accessory coming in from another location.As needed, work with other stores on transfer of accessories.Conduct in-store watch maintenance in a timely manner to satisfy the needs of the client.Maintain the appropriate inventory of batteries and parts, ensuring all watches and watch parts under your service are accounted for and secure.Support in preparing the watch new sales:Provide a final quality check to ensure watch has been repaired to Bucherer standardsStrictly adhere to all store security procedures.Willing to be hands-on and work with the team to fulfill operational and organizational needsRequirements:A passion for watches and best in class customer service.Detail orientedAlways demonstrate an exemplary level of integrity and professionalism.Must be able to work a flexible schedule throughout the week.Must have a polished and professional appearance with a positive attitude.QualificationsThe ideal candidate must have at least 1-3+ years of retail experience, preferably in the luxury market.Technical aptitude with demonstrated ability in conducting basic repairs.Excellent communication, interpersonal and customer relation skills.Motivated team playerProficient in data entry and have outstanding organizational skills.A bachelors degree is preferred.Adaptable with an attitude of continuous learning.Bi-lingual language proficiency is a plus to cater to our international customer base.Compensation Range: $20.00 - $23.00 plus eligibility for bonus
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessReports to: Store Director
Division: Retail, Multi-brand
The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store.
Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. It is crucial that Client Advisor-Rolex focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job ResponsibilitiesWork to create a positive, inviting and elevated environment for the discerning client.Be enthusiastic and demonstrate a passion for watches and jewelry.Responsible for training other Client Advisors and ensuring they are knowledgeable of the brands unique heritage, the range of products, and specific product attributes and availability.Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journeyResponsible for implementing brand strategies and guidelines.Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location.Make certain the visual presentation of the watches is consistent with the luxury image of the brand.Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.Attend training session to increase product knowledge.Meeting or Exceeding Sales ObjectivesAt a minimum, must meet sales objectives for any given month, quarter and year.Clearly understand daily sales objective and how it relates to weekly and monthly targets.Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.Readily accept and incorporate constructive advice given by managers on how to improve sales performance.Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.OtherStrictly adhere to all store security procedures.Set up cases and windows.Respect other Client Advisors fostering an environment of support and collaboration.Adhere to the company dress code policy.Work with team members to ensure the Rolex area is at all times clean and attractive.Attendance is a crucial part of performance. Be on time.Help set-up or close store depending upon shift.TrainingConsistently update Tourneau|Bucherer staff on the Rolex brand.Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.Convey the importance of the history of the brand to the Tourneau|Bucherer Staff.Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc.Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.Brand ManagementEnsure appropriate visual merchandising of all Rolex products in the store.Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).Monitor and order supplies including cleaning kits, catalogues and other POS materials.Communicate with Rolex regarding sales and inventory levels.Execute all expectations of The Rolex Way in every client presentation.Salary Range: $20.00 - $25.00 + commission.
Requirements
A passion for building clientele and selling.Demonstrate an exemplary level of integrity and professionalism at all times.Must be able to work a flexible schedule throughout the week.Must have a polished and professional appearance with a positive attitude.Meet and exceed company assigned goals, metrics and objectives.We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessThe Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores.
It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities
Work to create a positive, inviting and elevated environment for the discerning client.Be enthusiastic and knowledgeable of the brands unique heritage, the range of products, and specific product attributes and availability.Greet the client when they enter the store, listen to their needs and ask discovery questions.Educate and inform the client based on their needs, building trust and developing a long-term client relationship.Responsible for implementing brand strategies and guidelines.Make certain the visual presentation of the watches is consistent with the luxury image of the brand.In the event that the client contact results in a sale, efficiently close and process the sale: Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicableComplete warranty informationEnsure sizing, cleaning and setting of the watchIf required, gift-wrap and prepare for shipmentFollow-up with client on purchaseObtain client information utilizing the CRM system to build an on-going relationship.Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.Meeting or Exceeding Sales Objectives
At a minimum, must meet sales objectives for any given month, quarter and year.Clearly understand daily sales objective and how it relates to weekly and monthly targets.Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.Readily accept and incorporate constructive advice given by managers on how to improve sales performance.Other
Strictly adhere to all store security procedures.Set-up cases and windows.Respect other Client Advisors fostering an environment of support and collaboration.Adhere to the company dress code policy.Work with team members to ensure the store is at all times clean and attractive.Attendance is a crucial part of performance. Be on time.Help set-up or close store depending upon shift.Brand Responsibility
Ensure appropriate visual merchandising of all products in the store.Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.Requirements
A passion for building clientele and selling.Demonstrate an exemplary level of integrity and professionalism at all times.Must be able to work a flexible schedule throughout the week.Must have a polished and professional appearance with a positive attitude.Meet and exceed company assigned goals, metrics and objectives.Salary Range: $20.00-$25.00 plus commission
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessReports to: Store Director
Division: Retail
Overview:
The Client Advisor is responsible for providing an outstanding client experience and meeting or exceeding sales objectives within our brand boutique. Creating an outstanding client experience is a critical aspect of this job. This is accomplished through excellent interpersonal communication, demonstrating enthusiasm and passion for the brand at all times, attractive and inviting displays, as well as clean and well-lit stores.
It is crucial that Client Advisor focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities:
Ensure an outstanding client experience
Work to create a positive, inviting and elevated environment for the discerning client.Be enthusiastic and knowledgeable of the brands unique heritage, the range of products, and specific product attributes and availability.Greet the client when they enter the store, listen to their needs and ask discovery questions.Educate and inform the client based on their needs, building trust and developing a long-term client relationship.Responsible for implementing brand strategies and guidelines.Make certain the visual presentation of the watches is consistent with the luxury image of the brand.In the event that the client contact results in a sale, efficiently close and process the sale:Process payment accurately and in alignment with policy and partnering with the Operations Department to process the payment, as applicableComplete warranty informationEnsure sizing, cleaning and setting of the watchIf required, gift-wrap and prepare for shipmentFollow-up with client on purchaseObtain client information utilizing the CRM system to build an on-going relationship.Handle client issues with outstanding diplomatic skill, creating a positive experience for the client.Meeting or exceeding sales objectives
At a minimum, must meet sales objectives for any given month, quarter and year.Clearly understand daily sales objective and how it relates to weekly and monthly targets.Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.Readily accept and incorporate constructive advice given by managers on how to improve sales performance.Other
Strictly adhere to all store security procedures.Set-up cases and windows.Respect other Client Advisors fostering an environment of support and collaboration.Adhere to the company dress code policy.Work with team members to ensure the store is at all times clean and attractive.Attendance is a crucial part of performance. Be on time.Help set-up or close store depending upon shift.Brand Responsibility
Ensure appropriate visual merchandising of all products in the store.Check stock on a daily basis and make certain watches are handled properly (Quality of the stock).Maintain informed and up-to-date on brand and industry product knowledge by attending training conducted by the brand and Tourneau|Bucherer.Embrace and execute the selling and service experience to brand and Tourneau|Bucherer standards.Requirements
A passion for building clientele and selling.Demonstrate an exemplary level of integrity and professionalism at all times.Must be able to work a flexible schedule throughout the week.Must have a polished and professional appearance with a positive attitude.Meet and exceed company assigned goals, metrics and objectives.Compensation Range: $75,000.00 - $90,000.00 commensurate on applicable experience, with eligibility for bonus.
We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read LessReports to: Store Director
Division: Retail, Multi-brand
Overview
The Client Advisor-Rolex is responsible for providing an outstanding client experience and meeting or exceeding sales objectives, with a specialized ambassador focus on the Rolex brand. This advisor will be an expert on the heritage of the brand, product line and stock within the store.
Creating an outstanding client experience is a critical aspect of this job. It is accomplished by creating a positive, inviting and elevated environment for the discerning client. It is crucial that Client Advisor-Rolex focuses on developing a long-term relationship with the client that is based upon trust so the client is more likely to think of purchasing from the store in the future. This includes strategically following-up, embracing and utilizing the CRM system and tools and handling escalated issues with outstanding diplomatic skills.
Essential Job Responsibilities
Ensure an outstanding client experience
Work to create a positive, inviting and elevated environment for the discerning client.Be enthusiastic and demonstrate a passion for watches and jewelry.Responsible for training other Client Advisors and ensuring they are knowledgeable of the brands unique heritage, the range of products, and specific product attributes and availability.Assist Client Advisors with Rolex sales as necessary (provide product information, closing, etc.) to be certain every client experiences the luxury of Rolex to the fullest.Obtain client contact information utilizing the CRM system to build an on-going relationship and elevate the Rolex discovery journeyResponsible for implementing brand strategies and guidelines.Communicate with the Tourneau|Bucherer Merchandising team to ensure appropriate inventory is available within their store location.Make certain the visual presentation of the watches is consistent with the luxury image of the brand.Act as a mentor to other Client Advisors and utilize the Tourneau|Bucherer advantages to the fullest in order to preserve the luxury status of the product.Attend training session to increase product knowledge.Meeting or exceeding sales objectives
At a minimum, must meet sales objectives for any given month, quarter and year.Clearly understand daily sales objective and how it relates to weekly and monthly targets.Clienteling - focus on developing long-term relationships with the client so that they are more likely to think about visiting and buying from the store in the future. As appropriate, follow-up with clients utilizing the CRM system. This may include but is not limited to birthday cards, holiday cards, informing clients of new merchandise and inviting customers to special events/ campaigns.Readily accept and incorporate constructive advice given by managers on how to improve sales performance.Challenge yourself to become comfortable selling all brands of watches and jewelry, and maintain a balance of sales across the full product assortment.Other
Strictly adhere to all store security procedures.Set up cases and windows.Respect other Client Advisors fostering an environment of support and collaboration.Adhere to the company dress code policy.Work with team members to ensure the Rolex area is at all times clean and attractive.Attendance is a crucial part of performance. Be on time.Help set-up or close store depending upon shift.Training
Consistently update Tourneau|Bucherer staff on the Rolex brand.Partner with Tourneau|Bucherer management to schedule and deliver Rolex Training sessions to increase comfortability and product knowledge of Client Advisors.Convey the importance of the history of the brand to the Tourneau|Bucherer Staff.Educate Tourneau|Bucherer Client Advisors on product introductions, technical complications, service etc.Training will be provided by both Tourneau|Bucherer and Rolex to ensure an excellent client experience for every client.Brand Management
Ensure appropriate visual merchandising of all Rolex products in the store.Check stock on a daily basis and make certain Rolex watches are handled properly (Quality of the stock).Monitor and order supplies including cleaning kits, catalogues and other POS materials.Communicate with Rolex regarding sales and inventory levels.Execute all expectations of The Rolex Way in every client presentation.Requirements
A passion for building clientele and selling.
Demonstrate an exemplary level of integrity and professionalism at all times.
Must be able to work a flexible schedule throughout the week.
Must have a polished and professional appearance with a positive attitude.
Meet and exceed company assigned goals, metrics and objectives.
Qualifications
3+ years of relevant experience, preferably sales in the luxury market.Prior watch and fine jewelry experience is helpful, but not required.Excellent communication, interpersonal and customer relation skills.Sales driven and results orientated.Team player.Willing to be hands-on and work with the team to fulfill operational and organizational needsAdaptable with an attitude of continuous learning.A Bachelors degree or equivalent in business or related discipline is preferred.Bi-lingual language proficiency is a plus to cater to our international customer base.We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.
Read Less