Position Reports To: Director of Administration
Exempt / Non-Exempt Status: Exempt
Position Status: Full Time
Salary: $50,000 - 55,000 (Annually) + Benefits
Position Summary:
The Quality Assurance Specialist assists the Director of Administration and Quality Improvement Manager with developing and managing quality improvement initiatives that include evidence-based practice implementation, fidelity evaluation, data quality, and provider support. The Quality Assurance Specialist provides training, technical assistance and guidance to providers regarding performance outcomes, fidelity, and other continuous quality improvement initiatives, as needed.
General Duties and Responsibilities:
· Coordinates with staff and the Provider network on performance measures
· Assists in tracking, analysis and trending continuous quality improvement data, including weekly reviews of performance measures
· Assists with supporting Evidence Based initiatives
· Assists with Provider monitoring
· Reviews Providers’ performance measures to ensure compliance
· Communicates with Providers regarding data/quality needs
· Provides technical assistance for Providers regarding performance measure data input
· Attends internal and additional system of care and community meetings, as required
· Manage assignments and any other assigned duties, given by the Director of Administration and Quality Improvement Manager
· Reviews Department of Children and Families Guidance Documents
· Attends meetings and/or training related to quality improvement and performance measure data
Experience, Competencies, and Education:
· Master’s Degree in one of the Behavioral Health Field professions required
· Professional License in the Behavioral Health Field preferred
· Two Years of Experience in the Behavioral Health Field
· Knowledge of evidence-based practices, clinical assessment process, treatment planning, outcome measurement and quality management
· Experience writing reports and entering data into excel spreadsheets
· Experience with training, technical assistance, and implementation is preferred
Skills/Abilities/Competencies:
To perform the job successfully, an individual should demonstrate the following:
· Problem Solving – Identifies and resolves problems in a timely manner. Gathers appropriate and relevant information towards positive resolution.
· Oral Communication – Ability to communicate effectively with peers, consumers, management, and executive leadership. Excellent interpersonal and team building skills. Must be able to develop strong working relationships with providers and stakeholders throughout the county.
· Written Communication – Can fluently read and write in English. Able to capture salient points in writing, uses correct grammar, writes clearly and succinctly. Can interpret a variety of instructions furnished in written, oral diagram, or schedule form. Also, can draft routine reports and correspondence. Demonstrates accurateness and thoroughness in work tasks and monitors own work to ensure high level of quality.
· Reliable – Can be counted on to be punctual with an acceptable attendance record. Ability to travel throughout the community, as needed. Works independently, can prioritize tasks, and meet deadlines. Follows through on commitments.
· Professionalism – Approaches others in tactful, respectful manner, and works well under pressure. Accepts professional guidance and supervision and accepts responsibility for own actions.
Other Qualifications:
Good health as evidenced by acceptable pre-employment health screening, and ability to function effectively under stressful circumstances, with an acceptable attendance record.
Has a valid driver’s license and acceptable driving record. Will consent to background screening processes as required by the State, based on holding this position of special trust to include fingerprint-based search of criminal records in Florida and nationally.
\nCompany DescriptionBBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network.
Company DescriptionBBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network. Read LessWork Location:\t\t\tBroward Behavioral Health Coalition, Inc.
Position Reports To:\tHuman Resources/Office Manager
Exempt / Non-Exempt Status:\tNon-Exempt
Position Status:\t\t\tFull Time
Salary: \t\t\t\t\t$30,000 - $33,000 (annually + benefits)
Position Summary: Responsibilities include providing clerical support for day-to-day functions of BBHC staff by primarily managing the front desk reception area, providing customer service, maintaining files, and preparing documents.
General Duties and Responsibilities:
1.\tReceptionist
•\tPunctual and reliable
•\tReceiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
•\tAnswering, screening, and forwarding incoming calls
•\tDelivers messages timely
•\tReceives packages
2.\tProviding support by performing the following clerical functions:
•\tPrepare and maintain files
•\tPreparation of meeting material for distribution
•\tArrange travel accommodations
•\tCompose meeting minutes
•\tPhotocopying, filing, and scanning documents
•\tPick up/deliver material as requested
3.\tOther Related Duties:
•\tPrepare materials such as agendas, sign in sheets, meeting materials
•\tSchedule meetings
•\tAdministrative support as needed
•\tOther related duties as assigned
Experience, Competencies and Education:
•\tMinimum of an Associates Degree
•\tExcellent knowledge of Microsoft Office (Excel, Outlook, and Word)
•\tStrong written skills
•\tSelf-motivated and exhibits willingness to take initiative
Skills/Abilities/Competencies:
To succeed as an Administrative Assistant, the following is required:
1.\tAnalytical Thinking – can synthesize complex and diverse information.
2.\tProblem Solving – identifies and resolves problems in a timely manner. Gathers appropriate and relevant information towards positive resolution.
3.\tOral Communication – speaks clearly and persuasively in both positive and negative situations.
4.\tWilling to learn.
5.\tWorks well independently and can work in a team.
6.\tPays attention to detail.
7.\tWritten Communication – Able to capture salient points in writing, uses correct grammar, writes clearly and succinctly.
8.\tJudgment – Displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions. Ask supervisor for assistance when needed.
9.\tDiplomacy – Able to deal effectively and positively with staff and external parties including providers and community stakeholders.
10.\tEfficiency – Completes tasks in a timely manner and uses resources well.
11.\tFollow Through – Demonstrates the ability to assume responsibility for tasks and ensure that they are completed thoroughly and timely.
Mental and Physical Qualifications:
Good health as evidenced by acceptable pre-employment health screening, ability to function effectively under stressful circumstances, and acceptable attendance record. Has a valid driver’s license and acceptable driving record. Will consent to background screening processes as required by the State based on holding this position of special trust to include fingerprint-based search of criminal records in Florida and nationally and drug testing.
BBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network.
Company DescriptionBBHC provides a comprehensive system of care for substance use, mental health, and co-occurring disorders for individuals in Broward County. As a non-profit organization, BBHC also manages local and national grants to develop evidence-based practices and practice improvement for providers and persons served. BBHC contracts with Concordia Behavioral Health to provide services related to BBHC’s network. Read Less