Analytical Product Manager User Feedback Competitor Comparison (Advanced WiFi) Pay: $65-$70/hr Location: Greenwood Village, Co. 4 days onsite/1 day remote. Goal Bolster data driven investigations to improve Advanced WiFi performance, end-client interoperability, and overall customer satisfaction by leveraging internal and external customer/user feedback into actionable investigations. Program Overview Review and facilitate user feedback loops for both internal employee and external customers insight Maintain open, rapid communication channels with internal stakeholder teams to make actionable impacts from reviewed customer/user feedback Inform Spectrum's roadmap by tracking device ecosystem trends and upcoming features Lead competitor comparison documentation and upkeep for all ISP, FWA, and third-party WiFi Hardware and Advanced Feature offerings Ability to make decisions and solve problems while working under pressure Ability to develop strong working relationships with peers and project members Demonstrated experience defining and implementing Lean frameworks within a large enterprise Experience with Jira, Confluence, SharePoint, Tableau, and social media aggregation tools such as Talkwalker a plus Experience in Telecommunications industry Knowledge and experience with Agile delivery frameworks: Agile, Scrum, Kanban, SAFe, Scrum at Scale, LeSS, Lean, Six Sigma Key Responsibilities Synthesize insights from dual feedback streams Combine qualitative (sentiment, themes, verbatim comments) and quantitative data (trends, volume, NPS/CSAT scores, engagement metrics) from internal employee programs and external WiFi 7 social/user feedback into clear, prioritized insight reports, executive summaries, and interactive dashboards. Translate user and employee voice into actionable product improvements by identifying high-impact pain points, feature requests, and opportunities; create data-backed prioritization frameworks to influence the product roadmap for both WiFi 7 router hardware/firmware and internal employee-facing programs/tools. Define and track success metrics tied to feedback Establish and monitor KPIs such as sentiment trends, issue resolution velocity, feedback loop closure rate, NPS/CSAT uplift, adoption of addressed features, and reduction in recurring complaints for both internal programs and WiFi 7 router user experience. Manage proactive social media engagement and reputation by working with social/media/customer success teams to respond to public feedback, escalate critical issues, convert detractors into advocates, highlight product wins based on positive mentions, and mitigate potential reputational risks emerging from WiFi 7 discussions. Roadmap and strategy Partner closely with engineering, firmware, UX, and hardware teams to define requirements, write user stories/epics, and ensure that validated feedback directly shapes iterations, bug fixes, new capabilities (e.g., enhanced mesh, AI-driven optimization), and release planning for WiFi 7 products and internal solutions. Facilitate cross-functional alignment and feedback review cadences Lead regular insight-sharing sessions, roadmap alignment meetings, and working groups with stakeholders (engineering, support, marketing, customer success, leadership) to present findings, gain buy-in, and track progress on feedback-driven initiatives. Governance and compliance Ensure data privacy, regulatory compliance, and responsible use of device intelligence. Maintain partner scorecards and periodic business reviews. Core Processes (owned by this role) Feedback Collection and Analysis: Design and implement systems for gathering feedback from internal employees on company programs, tools, and services, including surveys, focus groups, and usage analytics. Monitor and analyze social media channels (e.g., Twitter/X, Reddit, Facebook, LinkedIn) for user feedback on WiFi 7 routers, identifying trends, pain points, and opportunities related to performance, usability, security, and features like multi-gigabit speeds, low latency, and enhanced spectrum efficiency. Synthesize qualitative and quantitative data from both internal and external sources to create actionable insights reports, dashboards, and recommendations. Product Strategy and Integration: Collaborate with engineering teams to prioritize feedback-driven features and bug fixes for WiFi 7 routers, ensuring alignment with technical standards (e.g., 802.11be) and market demands. Influence the roadmap for internal employee programs by translating feedback into iterative improvements, such as enhancing user interfaces, integration with existing systems, or adding new functionalities. Work with marketing and customer success teams to respond to social media feedback, turning negative experiences into product wins and amplifying positive user stories. Cross-Functional Leadership: Lead feedback review meetings with stakeholders, presenting data-backed proposals to senior leadership. Develop metrics for success, such as Net Promoter Score (NPS), sentiment analysis scores, and resolution rates for identified issues. Stay abreast of industry trends in WiFi technology, user experience design, and feedback management tools to innovate collection methods. Qualifications 7+ years in Product Management, Partner/Program Management, or Technical Account Management; telecom/broadband/Wi-Fi domain experience strongly preferred. Hands-on experience designing and running customer feedback loops and opening investigations based on trending data. Strong understanding of Wi-Fi technologies (802.11ac/ax/be), DFS behavior, mesh systems, client steering/roaming, and device interoperability. Proven experience driving cross-functional programs with Engineering, QA, Operations, Legal, and Marketing. Data-driven: able to define KPIs, interpret telemetry, and build actionable insights (e.g., Tableau/Looker). Tools: Jira/Confluence, release management systems, device telemetry platforms; familiarity with Plume/OpenSync, CUJO DI, and prior experience working with vendors a plus. Success Metrics (KPIs) Reduction in RC/TC rates tied to partner/interoperability issues. Experience Feedback SLA adherence: # of Tier-1 partners onboarded and active NPS/CX improvements for cohorts impacted by interop fixes Decrease in repeat trouble calls for identified device categories or RELATED WORK EXPERIENCE Number of Years: Project Management experience 7+ Lean/Agile process experience 3+ EDUCATION, CERTIFICATION LICENSES: Bachelor's degree in computer science, business, marketing, information systems, business administration or related field, or equivalent experience Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment. EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws. Benefits Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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