Job DescriptionJob Description
Job Title: Centralized Scheduler – Outpatient, Internal Medicine (Monday–Friday)
Location: Chappaqua, NY
Schedule: Mon-Fri / 8:30a - 5:30p
Position Overview:
The Centralized Scheduler is responsible for efficiently coordinating and scheduling outpatient appointments for an Internal Medicine practice. This role serves as the first point of contact for patients, ensuring a positive experience through excellent communication, accurate appointment booking, and the facilitation of provider schedules within the practice.
Key Responsibilities:
Answer incoming patient calls and respond to appointment scheduling requests in a professional, courteous manner.
Schedule, reschedule, and cancel patient appointments using the practice’s electronic health record (EHR) or scheduling software.
Coordinate provider calendars, optimizing appointment availability based on clinical protocols and provider preferences.
Confirm appointments with patients and communicate any necessary pre-visit instructions or paperwork.
Verify patient demographic and insurance information during scheduling to ensure accuracy.
Collaborate with physicians, nurses, and administrative staff to resolve scheduling conflicts and maximize clinic efficiency.
Maintain confidentiality of sensitive patient data in compliance with HIPAA and internal policies.
Assist in managing patient waitlists and follow-up appointment reminders.
Document all communication and scheduling actions per practice protocols.
Qualifications:
High school diploma or equivalent required.
Minimum 1 year experience in a medical office or scheduling role, preferably in an outpatient or Internal Medicine setting.
Proficient in EHR/scheduling software (e.g., Epic, Cerner, or similar).
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Excellent verbal and written communication abilities.
Knowledge of medical terminology and insurance processes preferred.
Customer service orientation and a commitment to patient satisfaction.
Schedule:
Full-time, Monday through Friday; no weekends or holidays.
Work Location:
Centralized scheduling office or remote (as determined by the practice).
Reports To:
Practice Administrator or Scheduling Supervisor
Physical Requirements:
Ability to remain seated at a workstation for extended periods.
Use of standard office equipment (telephone, computer, etc.).
Core Competencies:
Teamwork
Customer Service
Attention to Detail
Adaptability
Communication
This position is essential in ensuring a smooth outpatient workflow and providing outstanding service to patients in an Internal Medicine environment.
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