About Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.
Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
We are seeking a dedicated and experienced Director of Nursing and Clinical Services to join our Remote Care company. This pivotal role will oversee all remote clinical care services, ensuring the highest standards of patient care are maintained. The Director of Nursing and Clinical Services will have direct supervision of Nursing Care Delivery and Tele-Nutrition teams and will report directly to the Chief Nursing Officer. This role will collaborate closely with quality, product and program development.
Key Responsibilities:
Manage and oversee all remote employees under the care team that deliver clinical services, including nursing, Tele-Nutrition. Additional care delivery teams and services may be added as expanded coverage occurs.Ensure compliance with healthcare regulations and standards.Develop and implement clinical protocols and procedures.Lead and mentor clinical teams to achieve excellence in patient care.Collaborate with the Chief Nursing Officer and other senior leadership to align clinical services with organizational goals.Collaborate with the Director of Program Development and Director of Quality and education to ensure all aspects of care team development and program delivery are safe, effective and efficient.Collaborate with product and engineering to ensure needs of the care team are met and accounted for in planning and strategic development of organizational growth.Monitor and evaluate the performance of clinical services and implement improvements as needed, including implementation of KPIs set for clinical services.Stay current with industry trends and advancements in remote healthcare delivery.Ensure productivity and code completion meet standards and expectations for growth and development.Design and implement a scalable care coordination service line for remote care supporting Providers, Health Systems and Payers in providing:- Remote Patient Monitoring (RPM)
- Chronic Care Management (CCM)
- Principal Care Management (PCM)
- Advanced Primary Care Management (APCM)
- Tele-Nutrition
Qualifications:
Minimum of 5 years of clinical experience.At least 3 years of leadership or management experience.Experience with remote care and Current Procedural Terminology (CPT) codes associated with remote care delivery/services.Firm understanding and comprehension of compliance and regulatory requirements for clinical services associated with remote care delivery.Active, Unrestricted Registered Nursing License in one of the following required for hire: Massachusetts, New York, Connecticut. (Additional licenses required as identified)Graduate of an accredited professional nursing program.Bachelor’s degree in nursing or other health related field required, Masters preferred.Willingness to obtain additional state licensure as required throughout employment.Preferred Skills:
Strong leadership and team management abilities.Excellent communication and interpersonal skills.Ability to adapt to a rapidly changing healthcare environment.Proficiency with telehealth technologies and platforms.Experience in developing and implementing clinical protocols.Why Brook?
High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.Working at Brook
Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work. Salary is commensurate with experience.
Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.
Healthcare
Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage.
If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays.
Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care.
Mental Healthcare
As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health.
Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable.
Financial wellness
Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks.
Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000.
Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed.
We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook.
If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency.
We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Read LessAbout Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.
Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
Requirements:Key Responsibilities:
Provide strategic administrative support to the executive team based in multiple Brook office.Manage the administration of the Seattle office, and support / provide assistance to the other Brook offices as needed.Coordinate and oversee administrative duties to ensure efficient office operationsBuild and design PowerPoint decks to help put together proposals and presentationsBe a true strategic executive partner anticipating the needs of our executive team, and weighing the impact of changing priorities which may require independent decision making.Calendar and Meeting Management: Coordinate the executive team's calendar, scheduling of appointments, meetings, and travel arrangements.Prepare meeting agendas, PowerPoint presentations, and documentation. Attend meetings where appropriate, take minutes, and follow up on action items.Develop an understanding of our priorities and coordinate Executives time in a way that promotes productivity and efficiency.Assist the finance and HR teams with duties related to employee welfare, coordinating company events and organizing cross functional team meetings.Qualifications:
Alignment to our mission and values4+ years experience supporting C-level and senior executive team members.Experience supporting multiple executives at one time.Strong attention to detail when handling priorities, projects, and deadlines.Ability to be constructively direct and able to disagree without being disagreeable.Excellent written and verbal communication skills, time management skills and ability to multitask and prioritize work.Strong attention to detail and problem-solving skills.Able to communicate professionally both internally and externally with guests, vendors, interview candidates and board members.Excel in an ambiguous, high-growth, fast paced organization.Comfortable across different time zones, more specifically PST, EST and Australia.Working knowledge of contemporary collaboration and productivity tools - Google suite, Microsoft Office, Slack, Hubspot, Notion.Why Brook?
High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.Working at Brook
Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a full-time position, with 5 days onsite in the Seattle office required weekly.
Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.
Healthcare
Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage.
If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays.
Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care.
Mental Healthcare
As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health.
Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable.
Financial wellness
Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks.
Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000.
Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed.
We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook.
If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency.
We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Read LessAbout Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.
Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
This position is Full-Time, reporting to Registered Nurse Team Lead
We are looking for a Clinical Licensed Practical Nurse. This position will report to the RN Team Lead. This role functions as a remote patient monitoring nurse with an individual patient case load. Accountable for the application of care pathways for remote clinical nursing practice and patient care coordination for chronic disease diagnoses. There is responsibility to manage the resources with mindfulness regarding adherence of regulatory and professional standards, including Health Insurance Portability and Accountability Act (HIPAA) as well as any additional security requirements identified. It is imperative to foster collaborative relationships within all areas of the interdisciplinary workings of the contracted clinic/health care provider and Brook as a partnership.
Requirements:Key Responsibilities:
Conduct comprehensive review of subjective and objective information to determine patients’ eligibility and readiness for remote monitoring.Educate patients and their families or care takers (if applicable) on the program, monitoring devices, and protocols.Educate and instruct patients on how to use their monitoring devices, including frequency of use and initial set up of the device.Assist patients with account creation in the Brook Health app.Ensure all necessary documentation is completed accurately and promptly.Identify onboarding process improvement opportunities to continue driving efficiency and scalability.Work in a patient centered, tech-forward model of healthcare.Collection and review of selected data about the health status of the patient, while providing encouragement to patients, close gaps in care and enter documentation in EMR.Responsible for timeliness of review and quality communication and/or escalation of data.Communicate in an attentive and individualized manner with each encounter, verify patient’s understanding of encounter.Works closely with the Brook Health Care Team, including Lead RN, Health Coaches, Clinic Success Manager, and individual office staff to assure the efficient operation of quality and clinical activities.Ensure accurate and thorough clinical documentation of care coordination and CPT code requirements for all patients.Developing a deep understanding of the patients and members we serve advocating and reinforcing health care goals.Other job-related duties as required.Obtaining information regarding Quality metrics for individual providers for their patients, such as diabetic eye exams, medications changes, specialist follow ups etc.Qualifications:
Unrestricted and Active Practical/Vocational Nursing licensure in NY, MA, CT (requirements to obtain additional licensure as identified): understanding of scope of practice.Primary Care office experience preferred.Knowledge of Gaps in Care including medication reconciliation, barriers to care, determinates to health preferred.Experience with EMR/EHR and technology required for patient communication and access to resources.Strong organizational and personal skills.Strong technical skills: ability to use EMR, access various databases, manage patient health information on multiple platforms.Coordination with patients, primary care providers and specialists.Able to dissemination PCP and specialist information via EMR.Excellent organization skills with the proven ability to work independently.This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is primarily a remote role, with infrequent onsite time for meetings or training. Salary is commensurate with experience.
Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.
Healthcare
Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage.
If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays.
Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care.
Mental Healthcare
As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health.
Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable.
Financial wellness
Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks.
Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000.
Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed.
We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook.
If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency.
We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Read LessAbout Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.
Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
This position is Full-Time, reporting to Registered Nurse Team Lead
We are looking for a Clinical Licensed Practical Nurse. This position will report to the RN Team Lead. This role functions as a remote patient monitoring nurse with an individual patient case load. Accountable for the application of care pathways for remote clinical nursing practice and patient care coordination for chronic disease diagnoses. There is responsibility to manage the resources with mindfulness regarding adherence of regulatory and professional standards, including Health Insurance Portability and Accountability Act (HIPAA) as well as any additional security requirements identified. It is imperative to foster collaborative relationships within all areas of the interdisciplinary workings of the contracted clinic/health care provider and Brook as a partnership.
Requirements:Key Responsibilities:
Conduct comprehensive review of subjective and objective information to determine patients’ eligibility and readiness for remote monitoring.Educate patients and their families or care takers (if applicable) on the program, monitoring devices, and protocols.Educate and instruct patients on how to use their monitoring devices, including frequency of use and initial set up of the device.Assist patients with account creation in the Brook Health app.Ensure all necessary documentation is completed accurately and promptly.Identify onboarding process improvement opportunities to continue driving efficiency and scalability.Work in a patient centered, tech-forward model of healthcare.Collection and review of selected data about the health status of the patient, while providing encouragement to patients, close gaps in care and enter documentation in EMR.Responsible for timeliness of review and quality communication and/or escalation of data.Communicate in an attentive and individualized manner with each encounter, verify patient’s understanding of encounter.Works closely with the Brook Health Care Team, including Lead RN, Health Coaches, Clinic Success Manager, and individual office staff to assure the efficient operation of quality and clinical activities.Ensure accurate and thorough clinical documentation of care coordination and CPT code requirements for all patients.Developing a deep understanding of the patients and members we serve advocating and reinforcing health care goals.Other job-related duties as required.Obtaining information regarding Quality metrics for individual providers for their patients, such as diabetic eye exams, medications changes, specialist follow ups etc.Qualifications:
Unrestricted and Active Practical/Vocational Nursing licensure in NY, MA, CT (requirements to obtain additional licensure as identified): understanding of scope of practice.Primary Care office experience preferred.Knowledge of Gaps in Care including medication reconciliation, barriers to care, determinates to health preferred.Experience with EMR/EHR and technology required for patient communication and access to resources.Strong organizational and personal skills.Strong technical skills: ability to use EMR, access various databases, manage patient health information on multiple platforms.Coordination with patients, primary care providers and specialists.Able to dissemination PCP and specialist information via EMR.Excellent organization skills with the proven ability to work independently.This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is primarily a remote role, with infrequent onsite time for meetings or training. Salary is commensurate with experience.
Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.
Healthcare
Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage.
If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays.
Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care.
Mental Healthcare
As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health.
Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable.
Financial wellness
Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks.
Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000.
Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed.
We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook.
If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency.
We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Read LessAbout Brook Inc
Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.
Job Overview
Brook Health is seeking a dynamic, strategic, and experienced Vice President of Customer Success to lead and scale our Customer Success function. This leader will be responsible for building a high-performing team and defining the systems, strategies, and processes needed to deliver exceptional value to our provider partners. The role is ideal for someone who thrives in fast-paced, high-growth environments and has a deep understanding of the healthcare landscape—particularly provider organizations and clinical workflows.
This position will initially report directly to the CEO and will later transition to report to the Chief Revenue Officer (CRO) as our commercial organization evolves.
Requirements:Key Responsibilities
Build and scale a Customer Success organization that is structured, high-impact, and aligned with Brook’s mission and growth goals.Develop and retain top-tier talent, fostering a culture of performance, ownership, and innovation.Define and manage the provider customer journey, ensuring seamless onboarding, adoption, and ongoing success.Drive measurable improvements in customer outcomes, engagement, satisfaction, and expansion.Establish scalable systems, tools, and playbooks to support a consistent and repeatable customer success process.Act as a strategic partner to provider organizations, integrating Brook’s solutions into clinical workflows and operational systems.Serve as a key voice of the customer, driving cross-functional collaboration and informing product and service strategies.Represent Customer Success as a member of the broader leadership team, contributing to overall company direction.Qualifications
8+ years in customer success, implementation, or account management, including leadership roles in health tech or digital health startups.Deep experience working with provider organizations and understanding the complexity of clinical operations.Proven ability to build from scratch in high-growth startup environments.Track record of developing scalable, systematic approaches to customer success.Exceptional team builder and leader with a passion for coaching and mentorship.Comfortable operating strategically and tactically; strong cross-functional collaborator.Based in Boston or East Coast preferred; willingness to travel (20–40%).Skills & Attributes
We seek someone who brings both the energy and scrappiness of a startup leader *and* the credibility and sophistication to engage complex healthcare organizations. This person must be a builder, a systems-thinker, and a team developer. They must also be an advocate for our customers internally and a trusted partner externally.
Why Brook?
High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.Working at Brook
Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly and remote.
Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings.
Healthcare
Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage.
If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays.
Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care.
Mental Healthcare
As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health.
Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable.
Financial wellness
Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks.
Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000.
Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed.
We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook.
If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency.
We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000.
Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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