Job Overview: The General Manager (GM) is responsible for overseeing the day-to-day operations of the Collision Center, ensuring an exceptional customer experience while maintaining high operational standards. The GM leads the team in compliance with established policies and procedures, focusing on achieving key performance indicators (KPIs), sales targets, and insurance metrics. The GM plays a critical role in coaching and empowering team members, fostering a high level of professionalism and alignment across all departments. The General Manager is committed to driving success through leadership, customer service excellence, and operational efficiency.
Key Job Responsibilities:
Ensure consistent execution of Standard Operating Procedures (SOPs), upholding high standards for customer satisfaction and operational excellence.Prepare and manage the annual and monthly operating budget for the Collision Center, forecasting and tracking monthly sales, profit, and expense objectives.Deliver formal annual performance reviews and conduct informal monthly performance reviews for staff to ensure continuous improvement and accountability.Monitor and maintain Accounts Payable (A/P) and Accounts Receivable (A/R) for the Collision Center, ensuring accurate and timely financial management.Maintain a clean, organized, and safe repair facility at all times, ensuring compliance with safety standards.Oversee and monitor maintenance requirements for all shop equipment, including the paint booth and other essential tools.Provide training and development for all staff members to enhance their skills and contribute to overall team success.Ensure all staff adhere to safety protocols and dress code guidelines.Open and close the facility daily in accordance with established procedures.Conduct or coordinate daily production meetings/walks to ensure throughput, delivery dates, and proper resource allocation.Manage all estimates to ensure labor mix is within established standards and that the store capacity is efficiently managed.Lead, mentor, and manage all repair facility personnel, ensuring a cohesive and high-performing team.Facilitate monthly Health & Safety meetings and regular staff meetings to promote team collaboration and ensure compliance with safety regulations.Attend monthly manager meetings and participate in training, workshops, and information sessions as recommended by the Senior Leadership Team.Regularly review the location’s Customer Satisfaction Index (CSI) performance and follow up with customers within 24 hours to resolve any concerns.Required Skills, Abilities, and Physical Requirements:
Strong attention to detail with a high degree of accuracy in managing daily operations.Ability to consistently deliver a successful customer experience, ensuring customer satisfaction and loyalty.Excellent verbal and written communication skills, with the ability to explain complex technical information in an accessible way.Ability to motivate and inspire others through effective coaching, leadership, and management skills.Proficient in MS Office and shop management software (such as CCC One), with the ability to manage operational workflows efficiently.Knowledge of office management procedures and basic accounting principles, including budget management and financial tracking.Excellent organizational skills with the ability to manage multiple tasks concurrently and prioritize responsibilities effectively.Strong problem-solving abilities and the capacity to make decisions quickly and effectively.Ability to lead by example and maintain professionalism in all interactions with customers, staff, and vendors.Physical ability to stand, walk, and move throughout the facility as required to manage operations.Education and Experience:
High school diploma required; BS/BA in business, management, or a relevant field is a plus.Proven experience as an Auto Body Shop Manager, General Manager, or in a similar leadership role.Deep understanding of vehicle repair processes, from mechanical to aesthetic repairs.Strong customer service orientation with a demonstrated track record of delivering exceptional service.Ability to manage financials, including budgets, forecasting, and expenses, to meet profitability goals.Familiarity with industry standards, safety protocols, and regulatory requirements related to vehicle repairs and shop operations.Additional Information: This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the role.
Company DescriptionNational Multi Shop Organization who partners with local shops with a great name and are part of the community. We have a dynamic leadership team with a proven track record of working with collision repair teams to maximize production, customer satisfaction, and earnings while providing an environment where growth and development is available everyday.Job Overview: The General Manager (GM) is responsible for overseeing the day-to-day operations of the Collision Center, ensuring an exceptional customer experience while maintaining high operational standards. The GM leads the team in compliance with established policies and procedures, focusing on achieving key performance indicators (KPIs), sales targets, and insurance metrics. The GM plays a critical role in coaching and empowering team members, fostering a high level of professionalism and alignment across all departments. The General Manager is committed to driving success through leadership, customer service excellence, and operational efficiency.
Key Job Responsibilities:
Ensure consistent execution of Standard Operating Procedures (SOPs), upholding high standards for customer satisfaction and operational excellence.Prepare and manage the annual and monthly operating budget for the Collision Center, forecasting and tracking monthly sales, profit, and expense objectives.Deliver formal annual performance reviews and conduct informal monthly performance reviews for staff to ensure continuous improvement and accountability.Monitor and maintain Accounts Payable (A/P) and Accounts Receivable (A/R) for the Collision Center, ensuring accurate and timely financial management.Maintain a clean, organized, and safe repair facility at all times, ensuring compliance with safety standards.Oversee and monitor maintenance requirements for all shop equipment, including the paint booth and other essential tools.Provide training and development for all staff members to enhance their skills and contribute to overall team success.Ensure all staff adhere to safety protocols and dress code guidelines.Open and close the facility daily in accordance with established procedures.Conduct or coordinate daily production meetings/walks to ensure throughput, delivery dates, and proper resource allocation.Manage all estimates to ensure labor mix is within established standards and that the store capacity is efficiently managed.Lead, mentor, and manage all repair facility personnel, ensuring a cohesive and high-performing team.Facilitate monthly Health & Safety meetings and regular staff meetings to promote team collaboration and ensure compliance with safety regulations.Attend monthly manager meetings and participate in training, workshops, and information sessions as recommended by the Senior Leadership Team.Regularly review the location’s Customer Satisfaction Index (CSI) performance and follow up with customers within 24 hours to resolve any concerns.Required Skills, Abilities, and Physical Requirements:
Strong attention to detail with a high degree of accuracy in managing daily operations.Ability to consistently deliver a successful customer experience, ensuring customer satisfaction and loyalty.Excellent verbal and written communication skills, with the ability to explain complex technical information in an accessible way.Ability to motivate and inspire others through effective coaching, leadership, and management skills.Proficient in MS Office and shop management software (such as CCC One), with the ability to manage operational workflows efficiently.Knowledge of office management procedures and basic accounting principles, including budget management and financial tracking.Excellent organizational skills with the ability to manage multiple tasks concurrently and prioritize responsibilities effectively.Strong problem-solving abilities and the capacity to make decisions quickly and effectively.Ability to lead by example and maintain professionalism in all interactions with customers, staff, and vendors.Physical ability to stand, walk, and move throughout the facility as required to manage operations.Education and Experience:
High school diploma required; BS/BA in business, management, or a relevant field is a plus.Proven experience as an Auto Body Shop Manager, General Manager, or in a similar leadership role.Deep understanding of vehicle repair processes, from mechanical to aesthetic repairs.Strong customer service orientation with a demonstrated track record of delivering exceptional service.Ability to manage financials, including budgets, forecasting, and expenses, to meet profitability goals.Familiarity with industry standards, safety protocols, and regulatory requirements related to vehicle repairs and shop operations.Additional Information: This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for this position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the role.
Company DescriptionNational Multi Shop Organization who partners with local shops with a great name and are part of the community. We have a dynamic leadership team with a proven track record of working with collision repair teams to maximize production, customer satisfaction, and earnings while providing an environment where growth and development is available everyday.Job Description:
The Auto Body Technician’s primary responsibility is to provide an exceptional customer experience by meticulously assessing and repairing vehicles to restore them to pre-accident condition. The Auto Body Technician plays a key role in the company’s promise of speed, quality, and customer excellence. They thoroughly disassemble, repair, and reassemble vehicles, ensuring that all repairs meet company standards and align with the facility’s KPIs.
Key Job Responsibilities:
Collaborate in the creation of a comprehensive repair plan for each vehicle, ensuring all necessary steps and procedures are clearly outlined.Evaluate vehicle damage with precision, performing key repair tasks such as body alignment, frame straightening, and replacing or repairing damaged parts to restore the vehicle to its pre-accident condition.Disassemble, repair, and reassemble vehicles with attention to detail, ensuring each stage of the repair process is completed accurately and efficiently.Repair collision-damaged vehicles in line with OEM specifications and company standards, utilizing resources such as Alldata and I-CAR guidelines to ensure quality outcomes.Participate in daily production meetings, contributing to team discussions and collaborating to ensure smooth and efficient operations.Meet production deadlines by aligning repair work with the established schedule and maintaining focus on timely delivery.Demonstrate expertise in using various hand and power tools, including cutting guns, plasma cutters, hydraulic jacks, and hammers, ensuring accurate and safe execution of repair tasks.Exhibit strong attention to detail during repairs to ensure work is performed efficiently, safely, and to the highest quality standards, maintaining both the vehicle's structural integrity and cosmetic appearance.Utilize diagnostic tools and methods to identify and address mechanical, structural, and electrical issues, ensuring all repairs meet or exceed industry standards and customer expectations.Follow established repair protocols, safety guidelines, and quality assurance procedures, ensuring compliance with company and industry standards throughout all stages of the repair process.Maintain effective communication with team members, ensuring the seamless flow of work, and provide customers with timely updates regarding the status of their vehicle repairs.Repair or replace interior components as needed, ensuring all aspects of the vehicle are restored to its original condition.Complete work orders within designated labor timeframes, ensuring all repairs are thoroughly executed and thoroughly inspected post-repair to meet quality expectations.Stay current with required I-CAR training and company safety programs, actively participating in all mandatory learning and safety initiatives.Keep work area clean and organized at all times, ensuring a safe and efficient environment for repairs. Use personal protective equipment (PPE) at all times to maintain safety and comply with workplace safety regulations.Maintain tools, equipment, and machinery in proper working condition, ensuring all equipment is regularly serviced and cleaned to prevent malfunctions.Carry out additional duties as assigned.Required Skills/Abilities and Physical Requirements:
Proficient in reading job orders and performing tasks with minimal supervision.Strong teamwork skills, with the ability to collaborate effectively with other repair technicians in an auto body shop environment.In-depth knowledge of vehicle body repair methods and procedures.Expertise in using a variety of hand tools and equipment necessary for auto body repairs.Capable of working safely in a noisy environment with the presence of various odors.Ability to lift up to 50 pounds and conduct visual inspections of vehicle damage in different weather conditions.Physical capability to bend, stretch, kneel, and squat to perform vehicle repairs and inspections.Comfortable standing, bending, and squatting for extended periods during repair tasks.Ability to work in environments with loud noises, heavy machinery, and potentially hazardous chemicals.Education and/or Experience Required:
High School Diploma or equivalent.Minimum of 2 years of experience in a collision repair facility, performing auto body repair tasks.I-CAR certification is preferred.Vocational training in automotive repair is a plus.A valid driver’s license is required.Additional Information:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or skills required for the Estimator role. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Job description
Job Summary
We are seeking a knowledgeable and detail-oriented Body Shop Estimator to join our team. The ideal candidate will have a strong background in automotive repair and estimating, with the ability to assess vehicle damage accurately and provide comprehensive estimates for repairs. This role requires excellent communication skills, as you will interact with customers and collaborate with service technicians to ensure high-quality service delivery.
Duties
Evaluate damaged vehicles and determine the extent of repairs needed.Prepare detailed estimates for repair costs, including parts and labor.Collaborate with service technicians to understand repair processes and timelines.Communicate effectively with customers regarding their vehicle's condition and repair options.Maintain accurate records of estimates, repairs, and customer interactions.Stay updated on industry trends, repair techniques, and estimating software.Assist in managing the workflow within the body shop to ensure timely completion of repairs.Requirements
Proven experience in automotive repair or a related field is preferred.Familiarity with auto estimating processes and tools is essential.Strong knowledge of automotive diagnostics, including brake repair, shocks/struts, and air brake systems.Excellent sales skills to promote services effectively to customers.Ability to work collaboratively with a team of service technicians.Strong attention to detail and organizational skills.Effective communication skills to convey technical information clearly to customers.Certification or training in automotive service or related fields is a plus.Join our team as a Body Shop Estimator where your expertise will help us deliver exceptional service and quality repairs to our valued customers.
Job Type: Full-time
Pay: $85,000 - $125,000 per year
Benefits:
401(k)401(k) matchingDental insuranceEmployee discountHealth insuranceLife insurancePaid time offVision insuranceShift:
Day shiftWork Days:
No weekendsCompany DescriptionNational Multi Shop Organization who partners with local shops with a great name and are part of the community. We have a dynamic leadership team with a proven track record of working with collision repair teams to maximize production, customer satisfaction, and earnings while providing an environment where growth and development is available everyday.