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• B

  Onsite IT Support Tech  

  BrightFlow Technologies

  full_time - Mint Hill

  Posted: 11/07/2026

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  Job DescriptionJob DescriptionOverviewBrightFlow Technologies, one of... Read More

  Job DescriptionJob DescriptionOverview
  BrightFlow Technologies, one of the Carolinas’ premier MSPs, is seeking an experienced and hardworking Field Support Technician. BrightFlow Technologies has been supporting the Charlotte area for nearly a decade and a half and has built a solid reputation of fast, friendly, and reliable support. Our combination of professional support coupled with a casual environment for our technicians and engineers makes BrightFlow a fun and challenging environment to showcase your current skills and continually learn, grow and succeed.
  BrightFlow's Field Support Technicians are a critical component to our continued success. Our field technicians will be the first to aid clients with support calls that require hands on service. Customer service and a positive attitude is paramount, along with a keen technical mind and the ability to diagnose and resolve the client’s issue quickly.
  RESPONSIBILITIES & TASKS
  CUSTOMER SERVICE Providing a first point of contact for customers through our helpdesk, be that via phone, email, or support ticket when not in the field Delight our clients with a friendly, timely and professional experience On-Site hardware maintenance and support Travel onsite and deliver equipment/troubleshoot issues while building rapport with clients.Maintain company vehicle and exercise safety while driving
  USE OF OUR TICKETING SYSTEM Use our Ticketing System to work on and resolve helpdesk tickets & field service requests Managing and recording all work though our ticketing system Ensuring client documentation is well maintained.Working closely with co-workers and the service coordinator to schedule on-sites and verify optimal support
  USE OF OUR MONITORING & MANAGEMENT TOOL Review RMM dashboard and apply remediation actions as indicated by our processes. Review regularly scheduled/automated actions as indicated by our processes.
  PROJECT WORK Coordinate with senior engineers to help deliver project material or support success either on site or remotelyAbility to occasionally work after normal business hours to complete project work as needed
  COMMUNICATION, REPORTING & RISK Escalate tickets that require senior engineer support based on internal escalation policies Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue. Identify, Communicate and Mitigate potential risks to senior engineers while on-site or performing remote support as needed
  TEAMWORK Follow the schedule provided by the Service Coordinator.  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks. Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change. Contribute to the process of innovative change effectively. Undertake other duties as required by company executives or direct managers
  SKILLS AND ATTRIBUTES
  REQUIRED 2+ years' experience working either on a Helpdesk or as a field technician for a Managed Service Provider (MSP) / IT Support Business CompTIA Certifications such as A+, Network+, Security+ and/or Server+ with relevant practical experience (1 valid and active certification minimum) The ability to solve a variety of IT issues both remotely and on-site Great written and oral communications skills Basic to intermediate understanding of AD, DNS, CLI  Intermediate understanding of support tools, techniques and how technology is used to provide services. Intermediate understanding of operating systems, business applications, printing systems and network systems Intermediate diagnosis skills of technical issues related to end-user hardware, software and network devices.Intermediate experience and understanding of structured cabling (tone & probe, Cat5e/Cat6 termination, patch panel punch down)Intermediate experience and knowledge of VoIP systems Intermediate experience and knowledge of working with the Microsoft 365 Platform Advanced experience installing and maintaining networking equipment. Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) The ability to keep up with & adapt to the fast-paced IT world. Driver's license
  NICE TO HAVE Experience using a Ticketing system / RMM Tool and PSA software  Experience working with any or all the following software/hardware: Standard Managed Services RMM and PSA tools Understanding the OSI model, VLAN technology, and NAT configurations.  3CX experience
  PERKSHealth / Dental / Vision after 60 daysPTO, sick leave and bereavement after 60 daysSimple IRA with employee match after 60 daysHourly paid after-hours support (in addition to your salary)Company laptop & use of company vehiclesWeekly stocked kitchens at all locationsAn easy-going environment and culture (we all enjoy what we do) Company paid training for CompTIA and other relevant certifications

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• B

  Network Engineer  

  BrightFlow Technologies

  full_time - Mint Hill

  Posted: 13/05/2026

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  Job DescriptionJob DescriptionWho We AreAt BrightFlow, we're not y... Read More

  Job DescriptionJob DescriptionWho We Are
  At BrightFlow, we're not your average tech company. We're empathic, energetic, and fun! Smart people who help clients without speaking "geek." Our mission is to cultivate calm in the chaos of IT by owning solutions, chasing knowledge, and seeing beyond what's expected. We focus on delivering reliable, human-centered technology services that help our clients grow confidently.
  We're looking for a Network Engineer who blends deep technical expertise with a people-first mindset. If you're someone who can simplify complex systems, lead with clarity, and support clients with empathy — BrightFlow could be the place for you.
  Your RoleSupport and Customer Experience
  Resolve escalated support tickets quickly and professionally.Collaborate with and delegate tasks to onsite support technicians.Write, update, and maintain SOPs and internal documentation.Identify opportunities to improve escalation processes and internal tools.Deliver exceptional client service and clearly document your work for both technical and non-technical audiences.
  Projects and Implementation
  Lead onsite network installations and conversions for managed services.Research, recommend, and integrate new technologies into our managed network stack.Design and implement modern network solutions for client onboarding projects.
  Team and Process Development
  Follow internal SOPs and security protocols consistently.Offer suggestions for improvement and help implement process changes.Contribute positively to a collaborative, feedback-driven team culture.
  What You Bring
  3+ years of client-facing helpdesk or network support experience.Bachelor's degree or equivalent combination of education and experience.Strong understanding of TCP/IP, DNS, NTP, HTTP/S, SMTP, and related protocols.Hands-on experience with routers, switches, and firewalls — Fortinet experience is required.Familiarity with Cisco; Ubiquiti experience is a plus.Familiarity with intrusion prevention systems and firewall rule configuration.Ability to design, configure, and troubleshoot complex network environments.Knowledge of cloud platforms such as AWS, Microsoft Azure, and Google Cloud.Proficiency with RMM and PSA tools common to Managed Service Providers.Clear, friendly communication skills — both written and verbal.Strong time management and multitasking ability.A proactive attitude and a passion for creating great client experiences.
  Required CertificationsAt least one of the following Fortinet NSE certifications is required and must be active and unexpired:
  Fortinet NSE 3 (Certified Associate)Fortinet NSE 4 (Certified Professional)Fortinet NSE 5 (Certified Professional)
  Nice to Have:
  CCNACompTIA Security+CompTIA Network+CompTIA A+
  You will be required to setup a Fortigate firewall, from scratch, in our lab as part of the interview process.
  Why BrightFlow?
  A team-focused, people-first culture rooted in clarity, kindness, and ownership.Ongoing training and certification opportunities to support your growth.Team outings, snacks, drinks, and a fun, challenging work environment.Competitive pay up to $100,000/year, health/dental/vision benefits and simple IRA with company match.
  Our Core Values
  Cultivate Calm – We bring clarity and calm to every situation. Own It – We take responsibility and follow through. Chase Knowledge – We stay curious and always keep learning. See Beyond – We anticipate needs and plan for the long term. Welcome Challenges – We solve the hard stuff with confidence and creativity.
  If this sounds like the kind of team you want to be part of, we'd love to hear from you.

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