Join Our Team as a Mortgage Loan Originator - Outside Sales
Location: Lawrence, MA | Full-Time
Are you a motivated lending professional looking to build a meaningful career helping members achieve their homeownership goals at BrightBridge? We're looking for a Mortgage Loan Officer responsible for generating sales of first mortgage and home equity loan products through outside sources — including personal networks, referral partners, previous clients, and industry professionals. Loans are to be originated in alignment with secondary market standards, private investor requirements, private mortgage insurance guidelines, and Credit Union policies and procedures. In this role, you'll play a key part in growing our mortgage portfolio while delivering a high-quality member experience at every stage of the lending process.
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayThis position offers a competitive base salary plus commission, in accordance with the Credit Union's incentive plan.What You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Associates degree preferred or equivalent experience in the mortgage/consumer lending industry.Three years bank/mortgage company/credit union experience as a mortgage originator.Knowledge of mortgage loan secondary market investor underwriting guidelines preferred.Proven sales ability developing and cultivating relationships with members and the general public.Detail oriented, excellent organizational skills, strong written and verbal communication skills, and commitment to working in a team environment.Experience with personal computers and a Windows environment including Outlook, Excel and Word. Lap Top organizational skills required.Valid drivers’ license required.Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Read LessJoin Our Team as a Mortgage Loan Originator - Internal
Location: Haverhill & Lawrence, MA Branches | Full-Time
Want to build a meaningful career helping members achieve homeownership at BrightBridge? We're looking for a bilingual Mortgage Loan Officer responsible for originating first mortgage and home equity loan products in alignment with secondary market standards, private investor requirements, private mortgage insurance guidelines, and Credit Union policies and procedures. You will play a key role in guiding members through the lending process while ensuring compliance, quality, and an exceptional member experience from application through closing.
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayThis position offers a competitive base salary plus commission, in accordance with the Credit Union's incentive plan.What You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Associates degree or equivalent experience in the mortgage/consumer lending industry. One to three years bank/mortgage company/credit union experience as a mortgage originator. Knowledge of mortgage loan secondary market investor underwriting guidelines preferred. Proven sales ability developing and cultivating relationships with members and the general public. Detail oriented, excellent organizational skills, strong written and verbal communication skills, and commitment to working in a team environment. Experience with personal computers and a Windows environment including Outlook, Excel and Word. Lap Top organizational skills required. Valid driver's license required. Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Bilingual Spanish preferred. Read LessJoin Our Team as a Mortgage Loan Originator - Internal
Location: Haverhill & Lawrence, MA Branches | Full-Time
Want to build a meaningful career helping members achieve homeownership at BrightBridge? We're looking for a bilingual Mortgage Loan Officer responsible for originating first mortgage and home equity loan products in alignment with secondary market standards, private investor requirements, private mortgage insurance guidelines, and Credit Union policies and procedures. You will play a key role in guiding members through the lending process while ensuring compliance, quality, and an exceptional member experience from application through closing.
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayThis position offers a competitive base salary plus commission, in accordance with the Credit Union's incentive plan.What You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Associates degree or equivalent experience in the mortgage/consumer lending industry. One to three years bank/mortgage company/credit union experience as a mortgage originator. Knowledge of mortgage loan secondary market investor underwriting guidelines preferred. Proven sales ability developing and cultivating relationships with members and the general public. Detail oriented, excellent organizational skills, strong written and verbal communication skills, and commitment to working in a team environment. Experience with personal computers and a Windows environment including Outlook, Excel and Word. Lap Top organizational skills required. Valid driver's license required. Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Bilingual Spanish preferred. Read Less Join Our Team as a Member Support Specialist
Location: Lawrence, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? As a Member Support Specialist, you are the voice of our organization—delivering prompt, personalized, and professional service to our members across multiple communication channels. In this fast-paced, member-focused environment, you’ll provide expert support on a range of financial products and services, while identifying opportunities to deepen relationships and ensure each interaction reflects our commitment to service excellence. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities)
Handles a large volume of incoming calls, chats, and emails within a fast-paced environment in a courteous, professional, and efficient manner.Processes a wide variety of transactions for members including, but not limited to: withdrawals, transfers, loan payments, new accounts, e-services and certificates.Consistently cross-sells appropriate products and services to members, in order to deepen member relationships and meet sales expectations. Originates Consumer Loan and Home Equity applications and follows up with members to ensure loan funding occurs to the members’ satisfaction. Functions as a Membership Officer, as assigned by the Board of Directors.Processes check by phone (SpeedChex) and credit card payments by phone (Virtual Merchant).Performs all the duties and functions for the ATM/Debit card issuance, including all new, reissues, and maintenance on the system. Provides members with information regarding all products and services. When necessary will direct calls to appropriate departments/employees.Successfully researches and resolves problems to the members’ satisfaction. Perform risk analyses in order to prevent or minimize potential fraud losses by verifying purchases, member identity, and account transactions.What We’re Looking For (Your Qualifications)
Minimum of high school diploma or equivalent is required. Minimum of two years experience in a sales and service environment required.Knowledge and experience with financial services and lending preferred.Strong interpersonal, written/verbal communication and organizational skills required.Strong technology skills. Experience in a windows environment including Outlook, Excel, and Word required. Outstanding telephone etiquette and a positive and professional attitude required.Flexibility of work hours and proven reliability/dependability required.Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Read LessJoin Our Team as a Financial Services Representative
Location: Waltham, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a Financial Service Representative to serve our Waltham members, with the ability to travel to other branches as needed. In this role, you will deliver accurate, complete, and comprehensive in-person and digital service, assist with loan processing, and deepen member relationships through personalized support and product recommendations. If you're looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you!
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Minimum of high school diploma or equivalent is required. Associates degree preferred. Minimum of two years Customer Service experience preferably in a financial institution.Strong interpersonal, written/verbal communication and organization skills required.Demonstrated ability to deal effectively with members and staff is essential.Experience with personal computers in a windows environment including Outlook, Excel and Word.Flexibility of work hours and proven reliability/dependability required.Must be able to handle multiple tasks effectively and accurately.Must have excellent cross-selling and problem solving skills.Must possess a professional and positive attitude and image to all of our members, at all times.Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Read LessJoin Our Team as a Universal Banker
Location: West Springfield, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a dedicated and motivated individual to provide exceptional service to our Springfield members, helping them navigate our wide range of Credit Union products and services. As a Universal Banker, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Minimum of high school diploma or equivalent is required. One year of previous teller experience preferred with a satisfactory balancing record.Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.Must have excellent cross-selling and problem solving skills.Strong desire to work with the general public.Flexibility of work hours and proven reliability/dependability required.Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).Must have a valid drivers license for coverage of retail branches.Bilingual preferred. Read LessJoin Our Team as an Assistant Branch Manager
Location: Haverhill, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for an Assistant branch Manager to serve our Bridgewater members, with the ability to travel to other branches as needed. In this role, you will oversee the branch in the absence of the Branch Manager and assist with the daily management of the branch. The Assistant Branch Manager will train, motivate, and provide performance feedback to employees, while modeling sales and service standards. If you're looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you!
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Associates degree or equivalent experience required.Minimum of three to four years branch sales, service, and operations experience within a financial institution.Minimum of one year supervisory experience preferred.Proven written and verbal communication, organizational, and leadership abilities.Provides Medallion and/or notary service for membership. (Required as part of the job within 90 days of hire)Flexibility of work hours and proven reliability/dependability required.Must have excellent cross-selling and problem solving skills.Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Read LessJoin Our Team as a Teller II
Location: Waltham, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a dedicated and motivated individual to provide exceptional service to our Waltham members, helping them navigate our wide range of Credit Union products and services. As a Teller II, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Minimum of high school diploma or equivalent is required. One year of previous teller experience preferred with a satisfactory balancing record.Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.Strong desire to work with the general public.Flexibility of work hours and proven reliability/dependability required.Must have a valid drivers license for coverage of retail branches.Bilingual preferred. Read LessJoin Our Team as a Financial Services Representative
Location: Marlborough, MA | Full-Time
Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a Financial Service Representative to serve our Marlborough members, with the ability to travel to other branches as needed. In this role, you will deliver accurate, complete, and comprehensive in-person and digital service, assist with loan processing, and deepen member relationships through personalized support and product recommendations. If you're looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you!
Why You’ll Love Working Here
A collaborative team culture where your contributions matterOngoing training and career development opportunitiesCompetitive pay, benefits, and the chance to grow with a supportive organizationThe satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities)What We’re Looking For (Your Qualifications)
Minimum of high school diploma or equivalent is required. Associates degree preferred. Minimum of two years Customer Service experience preferably in a financial institution.Strong interpersonal, written/verbal communication and organization skills required.Demonstrated ability to deal effectively with members and staff is essential.Experience with personal computers in a windows environment including Outlook, Excel and Word.Flexibility of work hours and proven reliability/dependability required.Must be able to handle multiple tasks effectively and accurately.Must have excellent cross-selling and problem solving skills.Must possess a professional and positive attitude and image to all of our members, at all times.Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO). Read Less