Bright Brains IT Services is expanding in the United States and seeking an experienced DEX Service Delivery Lead to drive proactive digital experience transformation for enterprise customers. Role Discreption:- As a DEX Service Delivery Lead, you will own the design and delivery of automated Nexthink remediation frameworks that transform endpoint telemetry into proactive, scalable fixes. You will work directly with US-based enterprise customers to: • Build and manage automated Nexthink remediation workflows. • Reduce support tickets and MTTR through proactive endpoint automation. • Develop dashboards reporting on experience KPIs, SLA performance, and cost savings. • Lead Windows and macOS endpoint management (Intune, SCCM). • Automate L1/L2 operational tasks using PowerShell. • Integrate endpoint, identity, and analytics platforms via APIs. • Drive roadmap initiatives including PC lifecycle, device provisioning, and self-healing endpoint strategies. • Shift IT operations from reactive support to proactive experience management. This is a customer-facing leadership role requiring strong technical depth and business impact mindset. Qualification:- • 4+ years of experience in Endpoint Management, or Digital Experience Management. • Strong hands-on Nexthink experience (analytics, dashboards, remote actions, automation). • Advanced PowerShell scripting and automation expertise. • Deep knowledge of Windows endpoint management (Intune, SCCM, AD, GPO). • Experience building proactive remediation/self-healing frameworks. • Strong analytical and reporting skills. • Excellent communication skills with enterprise stakeholders. About Bright Brains Bright Brains IT Services is a fast-growing global technology consulting firm with offices in New York, Riyadh, Dubai, and Cairo . We serve enterprise and government clients across multiple regions and are the official Service Arm for Nexthink , delivering advanced Digital Employee Experience (DEX) solutions. From our New York office, we are expanding our US presence and building a high-impact local team. We specialize in helping organizations modernize their IT environments, improve operational efficiency, and enhance the digital workplace experience for thousands of employees. If you're looking to join a global company with international reach, strong technical depth, and real growth opportunities in the US market — Bright Brains offers the platform to make an impact.
Read Less
