Dental Office Manager — Sears Dental Works (Jacksonville, FL)
Sears Dental Works is seeking an experienced Dental Office Manager to lead operations, strengthen systems, improve collections, and elevate patient experience in a growing, technology-forward dental practice.
This is not a passive administrative role. This position is responsible for driving performance.
Responsibilities
Lead daily front-office operations including scheduling strategy, insurance workflows, and patient communication
Manage insurance verification systems with accuracy and accountability
Oversee treatment acceptance coordination and financial arrangements
Track and improve collections, production efficiency, and schedule utilization
Supervise front desk team performance and accountability standards
Coordinate hygiene scheduling efficiency and doctor productivity alignment
Implement workflow improvements using Dentrix and automation tools
Monitor KPIs including:
Production vs collections ratio
Schedule fill rate
Treatment acceptance rate
Outstanding claims aging
Reactivation success
Maintain a polished, professional patient experience from first call through treatment completion
Serve as the communication bridge between doctor, assistants, hygienists, and administrative staff
Required Qualifications
Minimum 3 years dental front-office experience
Minimum 1 year dental office leadership or supervisory experience preferred
Strong working knowledge of dental insurance systems and claim workflows
Dentrix experience strongly preferred
Confidence presenting financial treatment plans to patients
Ability to manage multiple priorities without losing accuracy
Professional communication skills with both patients and team members
Preferred Experience
Experience improving collections performance
Experience managing PPO insurance workflows
Experience implementing scheduling efficiency systems
Experience supporting growth-focused dental practices
Familiarity with AI communication tools such as Emitrr or similar patient engagement platforms
Performance Expectations
Maintain collection ratio above 96%
Reduce insurance aging over 30 days
Improve treatment acceptance consistency
Support schedule optimization for hygiene and doctor columns
Help implement systems that support practice growth toward $2M annual production
Compensation
Competitive hourly or salary compensation based on experience
Performance incentives available based on collections and operational benchmarks
Leadership role with long-term growth opportunity
About Sears Dental Works
Sears Dental Works provides comprehensive family, cosmetic, and implant dentistry in a modern digital practice environment focused on efficiency, patient education, and long-term relationships.
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