BPM MICROSYSTEMS
Customer Service Technician
Mid-Level • Full-Time • On-site • Houston, TX
Billions of devices power up every day because of what we build. If you can troubleshoot a PCB, speak fluent firmware, and still keep a customer smiling — we want you on our team.
ABOUT BPM MICROSYSTEMS
• 40-year industry leader in automated semiconductor programming equipment — the machines that bring flash memories and microcontrollers to life in virtually every modern electronic device.
• Our systems serve a global customer base, from defense contractors to consumer electronics giants. You won’t see our name on the shelf, but billions of people rely on our work every day.
• Fast-paced, entrepreneurial culture where your work ships real products — not management presentations.
WHAT YOU’LL DO
• Install and commission automated programming systems and peripheral equipment at customer sites worldwide.
• Diagnose and resolve complex hardware and software issues — serving as the customer’s technical advocate through escalation.
• Conduct high-level training sessions and author knowledge base articles that reduce repeat support cases.
• Collaborate across sales, engineering, and product management — feeding customer intelligence back into the product roadmap.
• Support customers via phone, email, and on-site visits with appropriate urgency and professionalism.
• Participate in rotational after-hours on-call support.
WHAT WE’RE LOOKING FOR
Required:
• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
• Hands-on experience with embedded systems or electronics.
• Windows proficiency and working knowledge of Salesforce.
• Must be a U.S. citizen or lawful permanent resident (role supports U.S. defense contractors).
A Plus:
• Proficiency in C, C++, Python, or a similar programming language.
• Bilingual.
YOU’LL THRIVE HERE IF YOU...
• Can read a schematic and a customer at the same time — technically sharp and people-savvy.
• Don’t wait to be told what’s broken — you dig in, document it, and own the resolution.
• Get energized by fast-paced environments where your impact is immediate and visible.
• Communicate crisply — whether logging a service call or briefing an engineer on a hardware anomaly.
COMPENSATION & BENEFITS
• Competitive salary
• Full health benefits
• Dynamic, innovative work environment in Houston, TX
Ready to build what powers the world?
Apply at www.bpmmicro.com
Background and references will be checked. Highly qualified candidates are encouraged to apply in confidence.
Company DescriptionFounded in 1985, BPM serves more than 2,000 programming centers, original equipment manufacturers, contract manufacturers and semiconductor manufacturers in over 42 countries. BPM programmers feature high-performance device handling, advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries. With BPM, you get intelligently designed systems that deliver the lowest programming cost per device. From low volume first articles to high volume production, BPM Microsystems has a solution to meet your needs today and into the future.About BPM Microsystems and the Job
Imagine developing and supporting a world-class technology product required by every factory producing electronics in the world! BPM Microsystems produces the most advanced electronic device programming systems on the market. Our products are robotic high-speed instruments that load data patterns into flash memory chips and microcontrollers. Our customers include the world's top manufacturers of smartphones, tier 1 automotive suppliers, aerospace electronics, consumer electronics, industrial and medical device suppliers, as well as component distributors and independent programming centers. You may not know our name, but literally billions of people depend on us every time they use their phones, computers, cars, or a wide variety of other electronic devices.
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Key Responsibilities
Shipping & Logistics
Prepare, process, and track domestic and international shipments (FedEx, UPS, DHL, freight forwarders, LTL, air, and ocean freight).Generate and verify commercial invoices, packing lists, bills of lading, and other export documentation.Coordinate shipments with freight forwarders and customs brokers.Schedule freight pickups and ensure timely deliveries.Maintain accurate shipping records and tracking logs.International Trade Compliance
Ensure compliance with U.S. export regulations (EAR, ECCN classification, HTS codes).Prepare export documentation, including AES filings when required.Verify restricted party screening and destination control requirements.Maintain import/export compliance documentation.Assist in managing duty, tariff classifications, and country-of-origin documentation.Inventory & Order Support
Coordinate with production and operations to align shipment schedules.Perform cycle counts related to outbound shipments.Assist with RMA processing and international returns.Support packaging requirements for sensitive electronic equipment.Process & Continuous Improvement
Recommend improvements to shipping procedures and cost reduction opportunities.Ensure proper packaging standards for international transport.Maintain organized shipping and staging areas.Support audits related to shipping and export compliance.Qualifications
Education
Preferred: Bachelor’s Degree in Supply Chain, Logistics, Business, or related fieldMinimum Alternative: High School Diploma with 5+ years of international shipping experienceExperience
Minimum 5 years of experience in international shipping within a manufacturing environment (electronics preferred).Experience handling export documentation and customs requirements.Working knowledge of:IncotermsECCN / HTS classificationAES filingsFreight forwarders and brokersInternational carriers (air/ocean)Skills
Strong attention to detail and accuracy.Proficient in ERP systems and Microsoft Office.Ability to work independently in a small-team environment.Strong communication skills for coordination with international customers and vendors.Organizational and time-management skills.Work Environment
On-site position at 15000 NW Freeway, Houston, TXSmall manufacturing environment with a global customer baseHands-on, fast-paced operational settingWhy Join BPM Microsystems?
Global impact on the electronics manufacturing industryDirect visibility to executive leadershipOpportunity to build and improve international logistics processesCollaborative, small-company environment with room for growthCompany DescriptionFounded in 1985, BPM serves more than 2,000 programming centers, original equipment manufacturers, contract manufacturers and semiconductor manufacturers in over 42 countries. BPM programmers feature high-performance device handling, advanced serialization and quality control, meeting the highest programming and cyber security standards for automotive, aerospace, medical, industrial and mobile device industries. With BPM, you get intelligently designed systems that deliver the lowest programming cost per device. From low volume first articles to high volume production, BPM Microsystems has a solution to meet your needs today and into the future.