Bonneville Labs is looking for a Lab Operations Specialist 1 to join our team! We pride ourselves on providing outstanding customer service to our members and that begins with our laboratory operations staff. This role will play a critical part in providing that exemplary service as you will be the hands and feet on the ground to meet customer needs and requirements. This role will be similar in nature to a maintenance and facilities type role as you will focus on ensuring a neat, clean and tidy workspace for our members.
The Laboratory Operations Specialist I plays a key role in maintaining the smooth operation of Bonneville Labs (BVL) by providing essential services, supplies, and equipment to support scientific research. This position collaborates with cross-functional teams and member companies to improve operational processes, maintain a safe and efficient working environment, and deliver outstanding customer service. Ideal for someone with a passion for research environments and process improvement, this role offers opportunities for professional development and growth in the life sciences industry.
What Youll Do
Collaborate with other Bonneville Labs (BVL) staff deliver exceptional customer service and support for our member companies across our lab facilities in Hayward, Berkeley, and South San Francisco.Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies. Use an electronic ticket system to record issues and report progress to requestors.Build and maintain positive, professional relationships with BVL clients, ensuring effective communication and a cooperative working environment.Follow standard operating procedures (SOPs) associated with the BVL document management system.Assist in coordinating outside vendors for lab equipment preventative maintenance.Understand operational laboratory workflows and successfully balancing routines tasks and ad-hoc assignments to ensure smooth operations.Suggest ideas and solutions for site improvements and increase efficiency.Help improve existing policies and procedures that act as a template for current and future BVL sites.Perform direct administrative tasks that may include invoicing, maintaining spreadsheets, file management, mailing and shipping packages, organizing procedures, overseeing supplies and equipment, and updating database.Collaborate with supervisors and colleagues by accepting feedback and contributing ideas, fostering a team-oriented work environment.Use courtesy, tact, and firmness in dealing with the public; evaluate alternative solutions and present recommendations; interact with the public effectively and courteously.Facility and equipment maintenance, day-to-day procedures, following internal procedures and direct instruction, which can include:Receiving packages from external carriers and deliver to internal recipientsRemove medical / biohazardous waste from laboratories and transfer to onsite accumulation areaKeep common instrument areas clean and orderly. Clean exterior surfaces of common instrumentsMonitor levels of common-use dry ice and liquid nitrogen, refill as necessaryEnter newly received chemicals into chemical inventoryAssist with inventory system and track supplies across departmentsAutoclave dishes and media as a service for membersMoving and bracing equipmentPreparing common lab solutions such as 70% IPAMaintaining biosafety cabinets and incubators, including regular sterilizationsInspect and label safety shower / eyewash stations and fire extinguishersDefrost freezers and perform cold storage inspectionsSpill kit, fire extinguisher and eyewash inspectionsSupport waste management, clean and maintain the common spaceGeneral cleaning and sanitization of the facility including miscellaneous cleaning tasks as neededWhat Were Looking For - Required
What Were Looking For - Preferred
EH&S, Haz Mat and bloodborne pathogen training is highly desirableExcellent computer proficiency (MS Office - Word, Excel and Outlook, Google Workspace)Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer serviceAbility to work independently and to carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practicesStrong work ethic, positive attitude, and good judgmentDesire to work as part of a team with a strong focus on client needs and customer serviceOrganizational skills and the ability to manage projects effectively and on-timeAbility to exercise discretion and maintain confidentialityAnalytical and detail-orientedTime-management and multitasking abilitiesPunctual attendanceEducation
High School Diploma - requiredAssociates Degree in related field - desiredWorking onsite at Bonneville Labs
Location: This position is in-person and will be based out of ourBerkeley, CA office.Compensation: The posted salary range is firm for this and all roles within Bonneville Labs. Total Compensation will be based on experience and most roles include a bonus structure based off company performance.Commute: Travel to and from work (your designated base of operations) is part of the role and considered part of your commute to work, these expenses will not be reimbursed.Travel: Travel to other Bonneville Labs sites or to our member sites (within the Bay Area) may be required for this role. Additional travel that is above and beyond your normal commute will be reimbursable based upon Bonneville Labs travel and expense policy and California Law. Reliable transportation is a requirement for this role as Bonneville Labs has multiple local facilities that you may travel between.Perks Working with Bonneville Labs
Annual Bonus Eligible80 hours Vacation Time Annually (accrued)80 hours Sick Time Annually (accrued)7 HolidaysCompetitive Medical, Dental, Vision and a variety of voluntary coverages and optionsCareer Development Path: Lab Ops 1 are eligible for promotion after 1 year of service with an opportunity for specialization as you advance with the companyAbout Bonneville Labs
Bonneville Labs is a flexible co-working and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mindshare is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses.
Bonneville Labs is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Bonneville Labs is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.
Please contact workhere@bonnevillelabs.com if you would like to request reasonable accommodation during the application or interviewing process.
Read LessBonneville Labs is looking for a Lab Operations Specialist Team Lead to join our team! The Laboratory Operations Specialist Team Lead for our facility will act as a critical part of Bonneville Labs operations team as they will oversee all support for the sites daily operations and participate in a wide variety of projects. Reporting directly to the Head of Laboratory Operations this individual will need to be able to communicate clearly and effectively to provide status and reports on members, facility and equipment conditions as well as any other issues that may arise or need to be escalated as appropriate. This individual will also be key in providing suggestions on process improvements to continue the growth, development and continued professionalism of Bonneville Labs.
They will work both independently and collaboratively with other members of the Bonneville Laboratory Operations team to support the development of processes that provide member companies with the services, supplies, and equipment they require to successfully conduct their research. To achieve success, the Laboratory Operations Specialist Team Lead will be team-oriented, interact with a diverse group of member staff, and thrive in a fast-paced and demanding research environment.
This individual will also provide supervision and leadership to the lab ops team directly onsite at Berkeley.
What Youll Do
Complete daily, weekly and monthly work orders related to equipment maintenance, waste management and space upkeep.Participate in onboarding of operations staff by providing hands-on training as detailed in Bonneville Labs Standard Operating Procedures (SOPs).Ensure all SOPs are executed and followed appropriately.Support site customers by responding and completing work orders in a timely manner.Oversee system health checks on our monitoring system by performing updates, maintenance, setting checks and reporting.Actively update and confirm site space management for updates to software (OfficeRnD) by tracking equipment, memberships, and making all necessary changes within a timely manner.Support property management interactions including addressing and providing follow-up on any property issues/concerns, conducting monthly facility inspections. Participate in periodic meetings with property managers to ensure a strong relationship.Support EH&S Department on follow up on CAPAs and other safety related initiatives.Perform beginning and end of day organization and prep to ensure priorities are met and staff are prepared for their daily tasks.Team Leader Responsibilities
What Were Looking For
2 Years experience in laboratory settingExcellent written and verbal communication SkillsStrong computer skillsExcellent customer service skillsAbility to work in a flexible and fast paced environmentDrivers license and reliable transportationEH&S, HazMat and bloodborne pathogen trainingExperience with EH&S inspection is a plusPrevious experience in one or more of the following areas of specialty is bonusEnvironmental, Health and Safety (EH&S)Laboratory Equipment MaintenanceFacility MaintenanceBachelor Degree: Life Sciences or related field of Study: PreferredWorking onsite at Bonneville Labs
Location: This position is in-person and will be based out of our Berkeley OfficeCompensation: The posted salary range is firm for this and all roles within Bonneville Labs. Total Compensation will be based on experience and most roles include a bonus structure based on company performance.Commute: Travel to and from work (your designated base of operations) is part of the role and considered part of your commute to work, these expenses will not be reimbursed.Travel: Travel to other Bonneville Labs sites and/or to our member sites (within the Bay Area) may be required for this role. Additional travel that is above and beyond your normal commute will be reimbursable based upon Bonneville Labs travel and expense policy and California Law. Reliable transportation is a requirement for this role as Bonneville Labs has multiple local facilities that you may travel between.Perks Working with Bonneville Labs
Annual Bonus EligibleTake What You Need Vacation and Sick leave policy6 Paid Holidays + 1 Floating HolidayCompetitive Medical, Dental, Vision and a variety of voluntary coverages and optionsCareer Development Path:For Lap Ops Positions: Bonneville Labs encourages growth and advancement for our employees, this could include training in a variety of specialties within the Laboratory space.About Bonneville Labs
Bonneville Labs is a flexible co-working and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mindshare is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses.
Bonneville Labs is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Bonneville Labs is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process.
Please contact workhere@bonnevillelabs.com if you would like to request reasonable accommodation during the application or interviewing process.
Read LessBonneville Labs is hiring for a Site Lead & Cross-Site Supervisor to join our team! This role will be an exempt position and report directly to the Head of Lab Operations. This individual may choose either our Hayward or Berkeley facility as their work site. This individual will lead the site, be back-up support for Head of Operations, and support with a wide-variety of projects. Working both independently and with other members of the Bonneville Lab Operations team to develop processes that provide member companies with the services, supplies, and equipment they need to accomplish their research. The position will also include tracking and partially managing the current processes while suggesting process improvements. The Site Lead & Cross-Site Supervisor will be team-oriented, interact with a diverse group of member staff, and flourish in a fast-paced and demanding research environment.
What You'll Do:
Site / Team Leader (~60%)
Conduct daily standup team meetings with site staff to provide continued collaboration on site specific needs.Conduct weekly site lead meetings for all site leads and provide a weekly discussion report to the Site Operations ManagerParticipate in onboarding of operations staff by create training and documentation for the site and updating Internal Knowledge Base with all relevant lab operations informationIdentify and define process standards as necessary then conduct monthly reviews ensuring processes are within identified standards at the sites and provide input for continued process improvements onsite and across all other sites.Ensure all SOPs are executed and followed appropriately.Perform regular system health checks on our monitoring system, Monnit to include appropriate updates, maintenance, setting checks and reporting.Take ownership of site space management software (OfficeRnD) by providing continuous updates regarding equipment, memberships, and making all necessary changes within a timely manner.Manage property management interactions to include addressing and providing follow-up on any property issues/concerns, conducting monthly facility inspections and meeting with property managers on a quarterly basis.Responsible for reviewing and providing approvals for any requests for certification of insurance.Provide member management by assisting in all lab and non-lab services and provide status reports to customers.Coordinate with vendors (maintenance and services), keeping up with maintenance schedule and ensuring timely servicing of equipment.Conduct site inspections to include lab and site inspections, supporting audits, CAPA & EH&S implementation for site on a monthly basisPerform beginning and end of day organization and prep to ensure priorities are met and staff are prepared for their daily tasks.Review and submit invoices, provide approval for site invoices/billing, while regularly reviewing service quotes for accuracy.Cross-Site Lab Ops Manager (~40%)
Manage company-wide ticketing systems to ensure prompt delivery of services and efficient use of resources, delegating tasks appropriately.Monitor and report of ticketing system closer rate and satisfaction.Ensure all customer requests and contractual obligations are incorporated into the ticketing system.Update the project planning systems for all operations as designated primary operations person.Support the Cross-Site Operations Manager by scheduling, organizing and managing processes.Provide quarterly performance evaluations for site processes and provide critical feedback for Site Leads.Coordinate the activities of the lab operations teams across multiple BVL sites in collaboration with the Ops Leadership TeamParticipate and lead aspects of Operations Team Meetings on a weekly basisConduct non-main site inspections to include lab, office and facility to ensure operating procedures are being followed and standards are being metWhat We're Looking For:
Our top candidate will have proven track record in managing laboratory operations, promoting a collaborative environment and navigating the unique challenges of a start-up or small biotech company (50 employees or less). Ideally you would have experience performing minor equipment repair and maintenance on standard lab equipment (refrigerators, freezers, incubators, centrifuges, etc.) It would be preferred for this individual to have a background in customer service and be capable of managing and delegating work to team members. This experience would provide you with the insight and knowledge of managing lean operations.
Experience in a start-up or small lab companyWorking onsite at Bonneville Labs
Location: This position is in-person and will be based out of our Hayward, CA or Berkeley, CA officeCompensation: The posted salary range is firm for this and all roles within Bonneville Labs. Total Compensation will be based on experience and most roles include a bonus structure based off company performance.Commute: Travel to and from work (your designated base of operations) is part of the role and considered part of your commute to work, these expenses will not be reimbursed.Travel: Travel to other Bonneville Labs and/or to our member sites (within the Bay Area) is required for this role. Additional travel that is above and beyond your normal commute will be reimbursable based upon Bonneville Labs travel and expense policy and California Law. Reliable transportation is a requirement for this role as Bonneville Labs has multiple local facilities that you may travel between.Perks Working with Bonneville Labs
Annual Bonus EligibleFlexible PTO and Sick Plans (discretionary Take What You Need Plans)6 Paid Holidays + 1 Floating HolidayCompetitive Medical, Dental, Vision and a variety of voluntary coverages and optionsCareer Development Path: Bonneville Labs encourages growth and advancement for our employees, this could include training within a variety of specialties within the Laboratory space.About Bonneville Labs
Bonneville Labs is a flexible co-working and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mindshare is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses.
Bonneville Labs is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Bonneville Labs is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process.
Please contact workhere@bonnevillelabs.com if you would like to request reasonable accommodation during the application or interviewing process.
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