Bolongo Bay Beach Resort is located on the serene island of St. Thomas in the United States Virgin Islands and is a family-owned and managed beach resort nestled in a beautiful sandy bay along the Caribbean Sea. Known for our famous all-inclusive package, friendly hospitality, exciting experiences and one-of-a-kind guest amenities, there's no better place to see life in the Virgin Islands than at Bolongo Bay. Our small, fun, lively and personable atmosphere allows us to offer guest and employee experience that is unlike any other big all-inclusive resort and it's what makes us so unique and popular to this day. We are currently the only all-inclusive resort in the U.S. Virgin Islands.
Position Summary:
The IT Technician is responsible for overseeing all technological operations within the resort, ensuring the stability, security, and efficiency of IT systems that support daily operations. This role manages both the strategic direction and hands-on technical support for all IT infrastructure, including Point of Sale (POS) systems, property management systems, telecommunications, networking, servers, and software applications. The IT Manager ensures the continuous availability of services, implements upgrades and improvements, and coordinates IT solutions that meet the evolving needs of the resort.
Duties & Responsibilities:
Oversee and maintain systems including (but not limited to): Silverware POS, Maestro PMS, Retail Sales systems, Asterisk VOIP PBX, Cisco switch management, Ubiquiti Wireless Controller, Windows Server (2003–2012) Administration, Backup Assist Administration, SonicWall firewall and network management, ESET NOD32 Antivirus remote administration, Optimum Control, Windows Group Policy, Active Directory, Domain and DNS management.Design, configure, and support Layer 1–Layer 3 network infrastructure to ensure optimal performance and reliability.Guarantee secure and reliable access to all IT systems, including email, voice, data, and financial transactions.Provide Tier III technical support to all end users and departments.Respond promptly to high-priority IT incidents and minimize downtime; maintain flexible availability for nights and weekends.Monitor and verify operational status of all systems and infrastructure on a continuous basis.Investigate and address network and hardware utilization issues based on performance metrics.Perform system updates, patches, and preventative maintenance at times that minimize disruption to resort operations.Maintain daily and monthly backups, store copies off-site, and ensure disaster recovery preparedness.Verify financial system backups (QuickBooks Cloud Backup, Backup Assist) and file integrity.Audit systems regularly for security access, file structure, and user permissions.Clear logs for servers, switches, domain controllers, and application servers to maintain performance.Recommend and implement technological solutions that maximize ROI and operational efficiency.Negotiate and manage software, hardware, and service vendor contracts and ensure licensing compliance.Collaborate with department leaders to align IT initiatives with operational needs.Document IT processes, updates, and changes for senior management review.Administer enterprise-level Active Directory, Group Policy, domain accounts, and access rights.Facilitate user onboarding/offboarding and ensure proper security measures are applied.Required Skills & Abilities
Expert knowledge of server administration, networking, and infrastructure support.Strong analytical and problem-solving skills with the ability to explain complex concepts in simple terms.Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.Skilled in contract negotiation, vendor relations, and budget-conscious technology planning.Capability to physically install, troubleshoot, and maintain wired and wireless network devices.Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).Minimum of 5 years’ experience in IT management or senior systems/network administration.Proven experience with POS and PMS systems in the hospitality industry preferred.Hands-on experience with Cisco networking, Windows Server administration, Active Directory, and backup technologies.Company Benefits
Medical Coverage (medical, dental, vision)Life Insurance Paid Time Off (vacation, bereavement, and holidays).401K MatchHotel DiscountsMeal DiscountsTuition Reimbursement Read Less