Compensation Data This position offers a base salary typically between $115,000 and $181,000. The position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please click here. (https://www.boehringer-ingelheim.com/us/careers/benefits-rewards) Description The Principal Systems Engineer is a technical role within the IT M lead root cause analysis and long term remediation planning. Drive a structured continuous improvement framework aligned to business priorities and industry best practices. Leverage in person collaboration with US teams to identify process gaps and improvement opportunities. Use AI enabled analytics to surface trends, root causes, and insights across large datasets. Influence application and service roadmaps by providing data driven operational insights and improvement recommendations. Stakeholder Engagement, Documentation or Bachelor degree in Computer Science, MIS or a related field with 5 years of experience; or a Master in Computer Science, MIS, or related field with a minimum of 3 years of experience; or relevant Business or IT experience of a minimum of 7 years. Minimum 8 years of experience in Application Support, Systems Engineering, or related IT operational roles desired Minimum 3-5 years of experience leading cross-functional technical initiatives or vendor management. User of IT Service Management tools (e.g., ServiceNow or similar platforms). Advanced proficiency with Microsoft 365 suite (Word, PowerPoint), Power BI, and Power Automate. Experience supporting US-based stakeholders, field teams, or business processes is highly beneficial. Proven experience owning end-to-end service performance, operational strategy, and automation initiatives.Advanced expertise in ITIL v4 (Incident, Problem, Service Management). Strong strategic thinking with the ability to translate operational insights into long-term improvements. Excellent communication and facilitation skills; effective across global stakeholders and varying seniority levels. Strong influencing skills with ability to lead without direct authority. Proactive mindset with a strong sense of ownership, accountability, and continuous improvement. Strong organizational and prioritization skills; able to manage multiple services and initiatives. Ability to evaluate emerging trends, automation opportunities, and propose forward-looking enhancements. Expert user of IT Service Management tools (e.g., ServiceNow or similar platforms). Advanced proficiency with Microsoft 365 suite (Word, PowerPoint), Power BI, and Power Automate. 3-5 years supporting Salesforce/Veeva in global, multi-country environments. Basic-intermediate SOQL / SOSL for investigation and data validation Desired Skills, Experience and Abilities Strong understanding of: Data Model (standard vs custom objects); Record types, page layouts, Lightning App Builder; Profiles, Permission Sets, Permission Set Groups: Lightning Experience vs Classic nuances Strong troubleshooting capability across integrated applications, APIs, data interfaces, and identity systems. Familiarity with automation, monitoring tools, AI-powered analytics, and observability concepts. Eligibility Requirements Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required). Must be 18 years of age or older. All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
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