Position Summary The Loaner Fleet Coordinator is responsible for managing BMW of Portlands 100-vehicle loaner fleet to ensure a seamless, efficient, and premium customer experience. This role oversees vehicle assignment, check-in/check-out operations, fleet health, maintenance scheduling, and overall vehicle readiness. The Coordinator plays a critical part in maintaining customer satisfaction, protecting dealership assets, and supporting smooth service department operations. Key Responsibilities Loaner Vehicle Operations Manage daily loaner vehicle check-in/check-out process for all service customers. Ensure accurate documentation for contracts, drivers license verification, insurance, mileage, fuel levels, and condition reports. Assign vehicles based on availability, customer needs, and reservation type. Maintain real-time awareness of fleet status (available, out, in detail, in service, etc.). Coordinate same-day loaner turnarounds to ensure vehicles are ready for the next customer quickly and efficiently. Fleet Management Track and manage a ~100-vehicle fleet to ensure proper rotation and even mileage distribution. Monitor fleet health, including tire condition, fluids, warnings, recalls, and maintenance intervals. Schedule internal repairs, recalls, inspections, and detailing for loaner vehicles. Perform daily vehicle inspections to ensure all loaners are clean, safe, fueled, and presentable. Customer Service
Read Less
