Position Summary: As a Customer & Content Support Specialist, you’ll use your enthusiastic & professional attitude and thorough product knowledge to provide cross-departmental assistance to the marketing, support, and customer success teams, from content creation to customer-facing support.
BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train effectively. Our client organizations drive critical infrastructure, sustainability, and innovation. We’re committed to delivering learning solutions that build a stronger, more resilient future.
Why BlueVolt? Join our innovative, fast-paced team! We’re looking for driven individuals ready to grow in a supportive and dynamic environment.
Customer & Content Support Specialist Responsibilities:
Core Purpose: Reduce strain on marketing, support, and customer success by handling a wide range of execution tasks, from customer-facing support to content and campaign assistance. Cross-departmental role with room to specialize based on strength and team need.
Respond to customer questions (B2B and B2C) promptly and professionallyAssist with email marketing execution and campaign supportCreate and maintain internal documentation for sales and customer success teamsHelp build and update customer-facing platform projects and assetsSupport SEO and website content updatesAssist with event prep and marketing material organizationSupport sales enablement content production (graphics, summaries, platform overviews)What we’re looking for:
Must work in-office, 8 hours/dayStrong written and verbal communicationCustomer-first mindset; patient, professional, responsiveComfortable jumping between tasks and teamsGraphic design interest or experience a genuine plusSolid troubleshooting instincts and attention to detailNo supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.
Read LessPosition Summary: As a Sales & Outreach Specialist, you'll bring a positive, professional attitude and strong product knowledge to support our account managers and help grow customer relationships.
BlueVolt is a fast-growing company with a powerful Learning Management System that helps businesses train effectively. Our client organizations drive critical infrastructure, sustainability, and innovation. We’re committed to delivering learning solutions that build a stronger, more resilient future.
Why BlueVolt? Join our innovative, fast-paced team! We’re looking for driven individuals ready to grow in a supportive and dynamic environment.
Sales & Outreach Specialist Responsibilities:
Core Purpose: Own top-of-funnel sales activity so senior reps can focus on closing. Write and manage outbound sequences, pre-vet prospects against our Ideal Customer Profile (ICP), and ensure consistent multi-touchpoint outreach.
Write, test, and manage outbound email sequences in Apollo (with AI assist)Pre-vet inbound and outbound prospects against documented ICP before discovery is scheduledEnsure minimum touchpoint standards are met across all active prospectsMaintain and update CRM pipeline activity accuratelySupport discovery scheduling and handoff to senior repsPre-vet event exhibitor lists to identify / target conversations on the expo floorExperiment with messaging, hooks, and outreach formats to improve response ratesAssist with event prep and occasional in-person brand representationWhat we’re looking for:
Must work in-office, 8 hours/dayComfortable with cold outreach and high-volume communicationCurious about AI tools, willing to learn sales automation platforms (Apollo experience a plus)Strong written communication; can write concise, compelling outreachDetail-oriented with CRM hygieneGrowth mindset; clear path to Account Executive for the right personNo supervisory responsibilities. Occasional physical requirements (lifting up to 10 lbs) may apply. Reasonable accommodations available.
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