Your Role The Transformation, Operations and Customer Experience team delivers operational excellence, continuous improvement, and transformative evolution that provides members, providers, and partners with quality outcomes and sustainable affordability. The Business Analyst Experienced will report to the Strategic Planning and Performance, Director. In this role you will track and manage the transformation and operations key performance metrics and drive results through cross-functional partnershipsYour Work In this role, you will: Provide analytical support through the analysis and interpretation of data in support of cross-functional business operations Develop, prepare and analyze reports for management review, and present to various levels of management Define business requirements and provide analysis to increase operational efficiency Analyze actual results against plan and forecast and recommend interventions where appropriate Provide analytical support for multiple, complex cross-functional projects simultaneously; establish work plans and timelines Organizes the interdepartmental activities ensuring completion of projects within the program are on schedule and within budget. Responsible for monitoring of complex programs spanning across business areas which encompass multiple projects, initiatives, and where analysis requires evaluation of intangible variance factors Works cross functionally to ensure the work performed by the Transformation, Operations and Customer Experience team is aligned to short-term and long-term planning objectives Manage the Transformation, Operations and Customer Experience SharePoint site Your Knowledge and Experience Requires a bachelor's degree or equivalent experience Requires at least 3 years of prior relevant experience Requires at least 3 years of Finance experience Requires excellent verbal and written communication, including ability to provide quality reporting at a level appropriate for Senior Leadership and Board of Directors Requires ability to influence and gain alignment cross-functionally Requires excellent Microsoft Excel skills
Your Role The Digital Employee Experience team responsible for virtual client engineering . The Sr. Virtual Desktop Engineer will report to the Sr Manager of productivity engineering. In this role you will be responsible for our on-premise workstation Citrix VDI environment as well as migrating Blue Shield of California to cloud technologies utilizing Microsoft Azure Virtual Desktop or Microsoft Windows 365.Your WorkIn this role, you will:Manage Citrix Virtual Desktops (Xen desktop, NetScaler) for 8,000+ usersWork as part of a team to migrate an on-prem VDI environment to Azure Virtual Desktop or Microsoft Windows 365Perform VDI image management for both Citrix and AVD from requirements from security and business use casesWork with business partners and end users for solutions in both virtual desktops and published virtual applicationsProvide 3rd level support for the Virtual desktop platform to ensure the overall health of the platformCarry out operational, strategic activities, and change management of all impact and risk levels. Engage in Incident Response, Audit, and Disaster Recovery practices. Directs remediation work as required internally. Participate and represent messaging services within the organization at architectural, design, engineering engagements, and project efforts. Define, publish, and maintain physical client platform standards, and operational documentation. Maintain awareness of current direction and changes in related technologies. Your Knowledge and ExperienceRequires a bachelor's degree or equivalent experience Requires at least 5 years of prior relevant experienceRequires 5+ years working with Citrix VDI technology or equivalent Experience with Microsoft AVD and Windows 365Requires 5+ years' experience troubleshooting system and network resources for root cause and problem identificationProficient knowledge of authentication mechanisms, and common service protocols such as LDAP, Kerberos, SIP, SMTP, and othersProficiency and demonstrated knowledge of client services and common service protocols such as VPN, RDP, SMB, DNS, DHCP, HTTP, SSL and others
Your Role The Data Engineering development team is responsible for design, development, test and deployment of large enterprise data warehouse/BI data solutions using both on-prem and cloud technologies. The Data Engineer, Senior will report to the Manager, Data Engineering Development. In this role you will be responsible for design, development, and implementation of data integration, data warehouse and data mart (ELT/ETL) solutions using on-prem as well as Cloud technologies. Your WorkIn this role, you will:Build data pipelines: Create, maintain, and optimize workloads from development to production for specific use casesUse innovative and modern tools, techniques and architectures listed below to drive automation of most-common, repeatable data preparation and integration tasks with goal of minimizing reducing defects and improving productivityDevelop and enforce data integration and data quality standards across all development initiatives according to the organization's Enterprise information services policies as well as best practicesAssist in renovating our data management infrastructure with quality of data preparation, integration and AI-enabled metadata management tools and techniquesTrack data consumption patterns most used and valued to our customers by performing intelligent sampling and monitoringTriage data issues, analyzing end to end data pipelines and in working with business users in troubleshooting/resolving data pipeline issuesExecute and oversee the analysis and remediation of root causes, including deficiencies in technology, process, or resource capabilitiesWork in an Agile/DevSecOps pod model alongside solution leads, data modelers, analysts, business partners and other developers in delivery of data Your Knowledge and ExperienceRequires a bachelor's degree or equivalent experience Requires at least 5 years of prior relevant experienceHands on experience with programming languages including SQL, PL/SQL on cloud data platforms like Snowflake, Oracle, SQL Server and NetezzaStrong technical understanding of data modeling (data vault 2.0), data mining, master data management, data integration, data architecture, data virtualization, data warehousing and data quality techniques with hands on experience using data management technologies like Informatica PowerCenter/IICS, Collibra, Master Data Management, DBT Cloud, Denodo and Golden Gate.Working knowledge of Git repositories (bitbucket, GitHub), CI/CD (Jenkins, Azure DevOps)and software development tools, including incident tracking, version control, release management, subversion change management(Atlassian toolset - Jira/Confluence), testing tools and systems and scheduling software (Tidal, Control-m)Experience working with popular data discovery, analytics and BI software tools like Tableau, Qlik, PowerBI and others for semantic-layer-based data discoveryExperienced in popular open-source and commercial data science platforms such as Python, R, KNIME, Alteryx, others is a strong plus but not required/compulsoryBasic experience in working with data governance and data security and specifically information stewards and privacy and security officers in moving data pipelines into production with appropriate data quality, governance and security standards and certificationAdept in agile methodologies and capable of applying DevOps and increasingly Data Operations principles to data pipelines to improve the communication, integration, reuse and automation of data flows between data managers and consumers across an organization
Your Role The Digital and Marketing Member Experience team builds and maintains our Member-facing Digital applications. The Member Mobile Application Developer - Consultant Level will report to the Senior Manager of Digital Applications. In this role you will be part of the Mobile Applications Platform Team that is accountable for delivering the team's desired business outcomes as prioritized in the Digital Products backlogs. You will develop and manage the technology components of the Products to meet business requirements while also providing insights and innovations to improve utilization, reduce technical debt and reduce total cost of ownership of the Products technology ecosystem. Your WorkIn this role, you will:Design and develop user interfaces, application programs using the technical specifications and design documentsRecommend improvements to the SDLC and other departmental processesImprove the reliability and utilization of systems and applicationsMonitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issuesCoordinate sustaining support for 1-2 application platforms or business processesProvide technical leadership and quality management of the mobile application within and across teamsPlan and execute lifecycle management activities to ensure our mobile applications remain current across the technical stack, including 3rd party SDKsIdentify and propose solutions for improving team efficiency and effectivenessProvide insights and recommendations to the mobile platform roadmapPartner with Business and UX to optimize the technical benefits available on the mobile platform Your Knowledge and ExperienceRequires a bachelor's degree or equivalent experienceRequires at least 7 years of prior relevant experienceRequires 4 years of mobile development experience in Android (Java or Kotlin)Good understanding of Objected Oriented Analysis and Design concepts and good experience with Android SDK, Android Studio development toolsExperience implementing integrations using RESTful web services, working with authentication and authorization frameworks/protocols (OAuth/SAML)Good experience with MVC/MVVM/MVP design patterns and programming technologies like Java, Kotlin, Objective C, and SwiftUnderstanding of Google's Android design principles, Jetpack libraries, and interface guidelines
Your Role The Consultant level Application Developer of the Client Personalization team is responsible for application service level achievement and customer satisfaction of Blue Shield of California's Salesforce Health Cloud capabilities. This developer creates, configures, and manages the applications and related components and will be accountable for delivering BSC's desired business outcomes. This includes understanding the functionality of the technical solutions used to enable business processes. This role requires interaction with our IT and Business partners (BU/Functional Area leaders) in determining solid business requirements/ applications solutions. The Application Developer, Consultant will have experience designing, building, and implementing features in Salesforce Cloud. Your WorkIn this role, you will:Adopt and apply software engineering concepts and processes to software developmentProvide input to designs and technical specificationsDevelop user interfaces and application programs using the technical specifications and design documents providedTest, debug and maintain code according to the technical specificationsProvide knowledge transfer to less experienced staffAssist in creating, refining, and maintaining user stories and associated deliverables such as process flows and test cases to meet development and stakeholder needsActively participate in agile ceremonies (i.e., daily standup, sprint planning, retrospective, & demos)Improve the reliability and utilization of systems and applicationsMonitor software configuration changes to anticipate and address the impact of data reliability and customer satisfaction issuesCoordinate sustaining support for application platforms and business processesDemonstrate leadership skills in services development, services adoption, and service governanceProactively address potential system issues to meet or exceed established timelines and delivers service within budget constraints and seeks ways to reduce application-related costsBe a technical expert in build/development cycles of Salesforce Health Cloud solutions needed to support Blue Shield's growth and financial goalsEstablish trusted relationships with business partners, internal IT organizations, other IT portfolio leaders, and Vendor partnersEffectively communicate approach, value, risk, alternatives, and status of goal progress with executive & senior management, business sponsors, and product managers Your Knowledge and ExperienceRequires a bachelor's degree or equivalent experienceRequires at least 7 years of prior relevant experienceRequires 7+ years of hands-on design, coding, integration, and deployment experience in Cloud based applications, with strong knowledge of Salesforce applicationsRequires experience with Salesforce Omnistudio, including hands on experience with OmniScripts, Integration Procedures, Data Raptors, Flex Cards, Business Rule Engine, Docgen and OmniStudio TemplatesExperience with relevant software development tools, industry protocols, troubleshooting & support procedures, monitoring & quality controls, and communication/documentation softwareAbility to work with limited management direction and exercise considerable latitude in determining technical objectives of assignmentStrong technical acumen & deep working knowledge of Agile Methods, Service Architecture, and enterprise Cloud IntegrationExperience designing, developing, and maintaining custom solutions within Salesforce using Apex (classes and triggers), Process Builder, Flows, Visual Force pages Aura & Lightning Web Components, and other platform featuresExperience utilizing Salesforce APIs (REST, SOAP, Bulk, Streaming, etc.) to seamlessly integrate with other organizational systems; Experience with html, java script, Salesforce Lightning/Newport Design System, SOQL, SOSL & custom stylingExtensive experience in Salesforce configuration and development including Workflows, Process Builder, Apex (classes and triggers), Visual Force page, Lightning ComponentsSalesforce Admin, Platform Developer and Omnistudio Developer certifications are preferredExperience in Application Integration, design and applying to the Vlocity techniques such as Integration Procedures and Apex is preferredStrong ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teamsEffective verbal and written communication skills including the ability to create, translate, and execute technical deliverables
Your Role As an Application Developer you will support our Interactive Voice Response (IVR) system as we upgrade to next generation customer service tools and contact center products. In this role you will be responsible for maintaining and enhancing the enterprise IVR system which offers self-service capabilities and serves as the entry point into the contact center.Your Work In this role, you will: Be responsible for the development of enhancements to BSC's enterprise Interactive Voice Response (IVR) system Implement speech recognition menus using directed, and natural language models Develop and maintain RESTful web services used by the IVR Implement routing and automation scripts for the Genesys PureCloud contact center Support Quality Assurance and User Acceptance Tests Troubleshoot production IVR issues Support production deployment of IVR code Adopt and apply software engineering concepts and processes to software development Provide input to designs and technical specifications Develop user interfaces and application programs using the technical specifications and design documents provided Tests, debugs, and maintains code according to the technical specifications Provide knowledge transfer to less experienced staff Your Knowledge and Experience Requires a bachelor's degree, preferably in Computer Science, Information Systems or similar, or equivalent experience Requires at least 5 years of prior relevant experience Experience working as an IVR or contact center developer preferred Experience with Java and Python or other scripting languages Experience developing and consuming web services preferred Familiarity with the Azure cloud environment is a plus Strong technical, analytical, and interpersonal skills Superior attention to detail with excellent written and verbal communication skills Excellent problem solving, research, and follow-up skills Self-motivation and ability to work independently
Your Work In this role, you will: Be responsible for the design, deployment, and ongoing maintenance of Information Security & Risk Management platforms and controls including perimeter, cloud, data, network, automation/orchestration, and endpoint security. Identify areas for automation and implement security tool integration. Design and develop automation capabilities to reduce or eliminate manual tasks related to both application infrastructure delivery and the operations of the resulting solution. Develop and maintain written procedures, engineering drawings and other technical documentation for accuracy of operational capabilities and knowledge across the team. Be responsible for entire projects / programs or processes as industry knowledgeable lead within IT Security Engineering. Work with cross-functional teams to influence priority of security features and controls, with minimal authority or supervision. Design and advocate the adoption of new security technologies and solutions to support emerging enterprise business and customer needs. Troubleshoot issues across the entire stack - hardware, software, applications, network, and cloud. Engage with the business to provide advanced subject matter expertise and consultancy for IT Security controls. Provide support, advice, and advocacy to Security teams on technical solutions; resolving issues and finding options to meet new business requirements. Contribute to the achievement of strategic and operational goals established by Information Security & Risk Management leadership. Establish metrics and implement reporting to track coverage and effectiveness of Security tools. Provide security guidance, coaching and training to other employees across the company across a broad area of expertise. Other duties as assigned. Your Knowledge and Experience Requires a bachelor's degree or equivalent experience Requires at least 10 years of prior relevant experience Working knowledge of Microsoft Windows, Red Hat Linux (RHEL), Azure, desired familiarity with GCP strongly preferred Working knowledge of TCP/IP, HTTP, SSL, DNS, LDAP, Active Directory and one or more of: XML, IIS, Web Services/SOAP/REST, authentication protocols, SSH, SFTP, CI/CD tools such as Jenkins, BitBucket, Git strongly preferred Orchestration tools such as ServiceNow, scripting language such as Python, Shell, configuration management tools such as Ansible, SCCM strongly preferred Desired familiarity with Kubernetes and OpenShift, 1+ years of experience in implementing Cloud based DevOps practices and Infrastructure as Code, 1+ years of experience in rolling out container-based solutions (Docker, Kubernetes) strongly preferred
Your Role The Developer & Employee Experience Team serves at the direction of the Sr. Director of Technical Engineering, enabling BSC's journey to the cloud. The Platform Developer, Principal, will report to the Sr. Manager of Technical Engineering. In this role you will design, build, and maintain the propriety Cloud Enablement Platform (BlueStack), enabling operational excellence for Blue Shield of CA, our trading partners, and provider networks.Your Work In this role, you will: Architect, design, deploy and support our provider agnostic Cloud Enablement Developer Platform (BlueStack), actively contributing to the achievement of our future state goals and ensuring current success and operational excellence Help to establish, operate and continuously improve within a GitOps framework, leveraging your expertise to accelerate capabilities and practices for the product, team, department, and our partners across the organization Design, develop, and implement IaC solutions using Ansible to automate Azure cloud environments, including virtual machines, networking, storage, and other cloud services Prepare and maintain detailed system diagrams and technical documentation and specifications as required and necessary to ensure and maintain consistently exceptional quality in our operations Work closely with cross-functional teams, including DevOps, development, and operations, to integrate IaC practices into the software development lifecycle and ensure seamless infrastructure changes Analyze all aspects of business unit functions to determine design, application, integration and optimal use of information systems Design and develop approaches that are implemented by others, influencing leadership across multiple lines of business in service of achieving BSC goals Consult, guide and assist users, developers, analysts, and leaders across all levels of the organization in leveraging the Platform's capabilities to solve business problems Serve as a thought leader, actively contributing to the ultimate success of BSC's journey to the cloud Lead and assist in ensuring compliance with our solutions and the security of company data and assets Identify opportunities and areas of improvement for active and potential use-cases for the Platform, inclusive of business development opportunities Principal , will report to the Sr. Manager of Technical Engineering. In this role you will design, build, and maintain the propriety Cloud Enablement Platform (BlueStack), enabling operational excellence for Blue Shield of CA, our trading partners, and provider networks. Your Knowledge and Experience Requires a bachelor's degree or equivalent experience Requires at least 10 years of professional experience serving as a technical expert and thought leader in enterprise Platform design, development, and maintenance Requires hands on experience with cloud migrations in a heavily regulated, DevOps environment Requires in depth knowledge of multiple cloud hosting providers, including Microsoft Azure and AWS Prefers current AZ-400 and AZ-900 Certification Prefers current DO-467 Certification Additional Cloud Hosting Provider certifications strongly preferred Experience working in an agile development environment is strongly desired Experience working remotely is strongly desired
Your Role The Quality Engineering team works with agile teams to provide fastest, most effective, and highest quality results. The DevSecOps Engineer, Senior will report to the IT Quality Engineer Manager. In this role you will design, develop, and execute automation and manual testing in Integration, Functional and Regression testing team covering QA functions across multiple applications like Facets custom & core configuration, EDI, interfaces. Your Work In this role, you will: Lead the building of test scenarios and underlying test scripts (Functional, SIT, End-to-End) based on provided requirements/design documentation and business input Attend requirement sessions and evaluates requirements for testability Create traceability from development hand off through testing Participate in design sessions to understand implications of design to testing Provide test estimates for large initiatives as requested under guidance of testing leadership Identify software vulnerabilities through rigorous testing procedures Develop ideas for software testing and the procedures to perform those tests Review software bugs and highlight the areas that are of issue Write programming codes to improve the automation process of testing software Coordinate and manage testing effort between 3rd party vendors, internal IT teams, and Business Units Maintain and monitor defect tracking tool (Jira), overseeing identification and problem/defect resolution Evaluate production readiness of project delivery by validating and documenting the completion of testing and development Support development and implementation of quality assurance standards, processes, and procedures Prepare step-by-step test cases with details and execute test cases manually or using automation Lead the implementation of DevSecOps practices, including continuous integration, continuous delivery, continuous testing (CI-CD-CT), and automated testing, tailored for the Azure cloud environment. Advocate for DevSecOps principles and practices within the organization. Your Knowledge and Experience Requires a bachelor's degree or equivalent experience Requires at least 5 years of prior relevant experience Strongly prefers working knowledge of Agile Safe methodology Strongly prefers prior experience in leading Quality Engineering efforts on a strategic project or a Product team Proficiency in programming languages like java and Python for developing automated test scripts Experience with continuous integration tools (e.g., Jenkins, Travis CI) and version control systems (e.g., Git). Strongly prefers Automation scripting experience using Selenium for Web and API Well versed with Key word Driven framework and Page Object Model (POM) Strongly prefers working knowledge on UNIT testing framework (Test NG and PyTest) Strongly prefers working knowledge of databases and proficiency writing SQL queries Strongly prefers experience with test case management tools such as Xray or similar, and set of Atlassian tools such as Jira Strongly prefers working knowledge of Linux, Unix, Windows platform Desired experience in Robotic Process Automation (RPA) via Pega Experience with CI/CD pipelines, and automation tools like Jenkins, Ansible, Jira, GitLab CI, JFrog Artifactory, BitBucket, or Azure DevOps, with a focus on security integration and automated testing at all stages. Strong knowledge of scripting languages (e.g., PowerShell, Bash, Python) for automation tasks, with an emphasis on security-related automation. Desired experience in testing Facets core applications, e.g., Enrollment, Membership, Billing, and Claims Desired working knowledge of 270, 271, 276, 277, 278, 820, 834, 835 and 837 EDI and X12 transactions Desired working knowledge on Test Driven Development process Requires good communication skills Desired healthcare IT industry experience, especially in electronic health records and related systems Pay Range The pay range for this role is: $ 99000.00 to $ 148500.00 for California. Note Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
Your Role The Developer and Employee Experience team is responsible for creating the ability to service our employee communities by providing them modern tools that increase efficiency and our ability to impact healthcare overall. The Senior Director, Developer Experience will report to the Vice President of Developer and Employee Experience. In this role you will you will partner to create a path to transform how our application teams deliver outcomes and ensure that we are fully adopting cloud. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your WorkIn this role, you will:Establish culture of empowerment and accountability across the organization by championing transformational changeLead IT Financial management processes to drive the adoption and utilization of TBM and FinOps practices that provide transparency into IT costs, TCO, show back, consumption, and operational and financial performanceDrive software engineering expertise coupled with cloud architecture experience to drive innovation, optimize processes, and accelerate growthDrive relationship management skills with an ability to establish partnerships with senior leadership in all IT domainsProvide leadership to support, grow, and empower teams responsible for creating and supporting our cloud strategy, automated path to production through our Internal Development Platform, while maintaining our focus on cost optimization through our FinOps practiceBe a champion for Innovation - understand and articulate trends that create business and financial value for the organization. Be aware of emerging technologies and their impact on the business; work with technology architecture to sponsor and evangelize new technologies across the enterprise Lead collaboration with the Product, Engineering and IT Security teams to design and build world class capabilities. Influencing and then enabling the modernization of our application release and management, as we embrace DevSecOps and our product "mind-set"Oversee the planning and delivery of cloud transformation initiatives, and develop goals aligned with customer needs, delivery speed, and cost and service objectives. Maintain currency through an active life cycle process for all areas of responsibility Your Knowledge and ExperienceRequires a master's degree in computer science, information technology, management information system, or equivalent experienceRequires at least 15 years of relevant experienceRequires at least 8 years of experience managing technical teams including at least 5 years of progressive experience of managing diverse technical teams, concurrently Experience with leading development teams through transformation as we embrace modern DevSecOps practices with use of CI/CD Experience operating complex multi-datacenter and multi-cluster environments, and strong understanding of multi-tenancy and security Experience in automation/configuration management using Ansible or an equivalent preferred Knowledge base & experience in Cloud automation, core infrastructure technologies, information security and cloud migration
