We are seeking Organizational Change Management (OCM) Consultants with a people focused mindeset.
In this role, the ideal candidate will be part of team that navigate transformations by managing the "people side" of change, driving adoption of new processes or technologies. They develop communication plans, assess stakeholder impact, and create training programs to minimize resistance and ensure smooth transitions.
Key Responsibilities
Strategy & Planning: Develop and execute comprehensive OCM strategies, including change impact assessments and readiness surveys.
Communication & Engagement: Create and execute communication plans to inform, engage, and build support for change among stakeholders.
Training & Adoption: Design, develop, and deliver training programs, coaching sessions, and e-learning to facilitate user adoption.
Risk Mitigation: Identify and address risks related to organizational culture, leadership engagement, and employee resistance.
Stakeholder Management: Work closely with leadership, sponsors, and employees to align changes with business objectives.
Required Skills and Qualifications
Education: Bachelor’s degree in Business Administration, Organizational Development, Human Resources, or a related field.
Experience: Proven experience in managing comercial or governmental organizational transformations through change management methodologies.
Skills: Exceptional communication, interpersonal, and leadership skills; strong analytical and problem-solving abilities.
Certifications: Prosci Change Management is preferred
Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.
Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.
NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted
Key Responsibilities:
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly mannerProvides telephone and to users in the areas of directories, standard Windows desktop applications, and applicationIdentify and troubleshoot technical issuesProvide guidance on problem resolutionEscalate issues to senior team members when necessaryLog all support requests in our ticketing systemMaintain knowledge base of common issues and resolutionsProvide excellent customer service by building rapport with clients and ensuring their needs are metWork collaboratively with other team members to ensure client satisfactionServes as the initial point of contact for troubleshooting hardware/software PC and printer problems.Qualifications:
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related roleStrong technical knowledge of computer software and hardwareExcellent written and verbal communication skillsAbility to multitask and prioritize effectively in a fast-paced environmentFriendly and patient demeanor with a passion for helping othersAbility to work independently and as part of a teamFamiliarity with ticketing systems and knowledge bases is a plusSpecialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
Company DescriptionConventional IT management and services are evolving every day. As technology evolves, organizations are forced to become more nimble to maintain a competitive edge. We are poised and positioned to support rapid changes and growth to your organization’s enterprise services. IT Service Management is a pivotal part of ensuring your organization emerges better positioned for success.Company Summary: We are a well established, and growing technology firm that provides cutting-edge services to businesses across the country. We are committed to delivering top-quality customer service and innovative solutions to our clients. We are currently hiring a Helpdesk Support Specialist to join our team and provide outstanding helpdesk support to our clients.
Position Summary: The Helpdesk Support Specialist will be responsible for providing first-level technical support to clients via deskside, phone, email, or chat. This person will help troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. The ideal candidate is a friendly and patient problem-solver with excellent communication skills, strong technical knowledge, and a passion for helping others.
NOTE: This is a hybrid/local position. 100% Remote Candidates Will Not Be Accepted
Key Responsibilities:
Provide technical support to clients by answering phone calls, emails, or chats in a timely and friendly mannerProvides telephone and to users in the areas of directories, standard Windows desktop applications, and applicationIdentify and troubleshoot technical issuesProvide guidance on problem resolutionEscalate issues to senior team members when necessaryLog all support requests in our ticketing systemMaintain knowledge base of common issues and resolutionsProvide excellent customer service by building rapport with clients and ensuring their needs are metWork collaboratively with other team members to ensure client satisfactionServes as the initial point of contact for troubleshooting hardware/software PC and printer problems.Qualifications:
Bachelors Degree or higher in a technical field 7+ years of experience in helpdesk support or a related roleStrong technical knowledge of computer software and hardwareExcellent written and verbal communication skillsAbility to multitask and prioritize effectively in a fast-paced environmentFriendly and patient demeanor with a passion for helping othersAbility to work independently and as part of a teamFamiliarity with ticketing systems and knowledge bases is a plusSpecialized Experience: At least five (5) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk. Demonstrated ability to effectively communicate orally and in writing and to have a positive customer service attitude.
NOTE: This is a part time, hourly position. If you are a dedicated, customer-focused professional with a passion for technology, we encourage you to apply for our Helpdesk Support Specialist role today!
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