Room inspector is responsible for inspecting the guestrooms and public areas to ensure that they meet standards of cleanliness, communicating needs or errors to Housekeeping staff. Inspect guestrooms for maintenance repairs. Follow through on guest complaints and requests regarding room services and ensure the appropriate follow-up with guests. Communicate with alternate shift housekeepers of rooms to be cleaned and special requests.
Read LessMaintain all exterior and interior public areas of the hotel in orderly and clean condition, free of rubbish and debris, to meet the hotel’s standards of quality. Assist with guest service requests, as needed.
Essential Functions:
Maintain all exterior and interior public areas of the hotel; meeting areas, front desk area, restrooms, lobby, all entrances, hallways, stairways, elevator, and vending areas. Respond to guest requests, in a prompt and efficient manner, for cleaning or other service as needed.Workplace Attitude, Behavior:
Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values.
Be a good role model and actively seek opportunities to help maintain a positive, respectful and “harassment free” work environment. Report all harassing behavior to a supervisor immediately.
Display a professional attitude, demeanor, conduct and cooperation effort toward guests, peers and management. Be an excellent team player with all departments of the hotel.
Regular attendance, in conformance with the schedule, is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.
Work schedule prescribed by the Executive Housekeeper. Work overtime when requested and approved.
You, and your team, must accept a role as an ambassador of the property for our guests. You make a major impression upon our guests regarding their stay at our property. Model the right behavior by doing the right thing for our guests.
Professionally represent the hotel and property when interacting with guests from the community and industry organizations.
Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines.
Attendance, at all scheduled training sessions and meetings, is required.
Channel guest comments, or unsatisfactory reports, to the Housekeeping Supervisor on duty.
Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team
Notify your supervisor, within 24 hours, in the event you may have been injured on the job. Fill out all injury forms required.
Job Responsibilities:Sweep, scrub, polish, vacuum, buff, wax, spot clean and/or strip all floor surfaces, stairs, baseboards, walls, elevators and entrances.
Clean restrooms; scrub toilets, sinks, walls and floors.
Dust and wipe clean furniture, pictures, ledges, window sills, vents, lights and other fixtures.
Clean ashtrays, urns, and telephone areas.
Empty trashcans and pick up trash and debris.
Replenish supplies at the front desk; toilet tissue, towels, soaps, other guest supplies, etc.
Responsible for snow removal of sidewalks and hotel entryways. Assist maintenance with exterior grounds.
Assist housekeeping in room mattress rotation.
Comply with hotel, insurance company and OSHA standards.
Maintain, in neat and clean condition, work areas, storage closets and all equipment such as vacuums and carts.
Report all maintenance items, as needed.
Respond, in a prompt and efficient manner, to guest requests for items such as extra cleaning, linen or amenities.
Keep immediate supervisor promptly and fully informed of all problems, or unusual matters of significance. Bring these items to his/her attention to allow prompt corrective action, when appropriate.
Report all suspicious persons, actions, or hazardous conditions.
All other duties as assigned.
Qualification Standards:
The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.
Education: Eighth grade education or equivalent.
Experience: Cleaning experience preferred.
Other established work record preferred.
Specific job knowledge, skills and abilities:
Communicate effectively with other employees and guests.Follow instructions and perform job functions in a timely manner.Basic ability of speaking, writing and understanding English to comprehend chemical labels for safety concerns.Learn to and apply hazardous chemical, bloodborne pathogen training.Possess interpersonal skills including a friendly, outgoing personality.Good communication skills.Exercise good judgment, is reliable and honest.Knowledge of stain removal, cleaning procedures, chemical agents.
Physical Requirements:
Most work performed indoors. Temperature is moderately warm. Push or pull equipment weighing up to 50 lbs.Lift, bend, crouch/stoop, climb, walk, stand, reach, twist, push and pull heavy equipment for extended periods of time. Lift furniture, equipment and supplies weighing up to 50 lbs. Extend arms above head or below waist.Climb ladder use lift up to 40 feet in height for extended periods of time
Appearance Guidelines:
Hotel Department uniform is required. See Maintenance Department dress and appearance guidelines. Also, one must maintain a neat, clean and well-groomed appearance.
Read LessThe Night Manager is responsible for overseeing the hotel and Lounge operations during evening hours, ensuring exceptional guest service and efficient bar management. This role combines leadership in hospitality with hands-on bar operations management
Job responsibilities include:
:Act as the primary point of contact for all hotel operations during evening shifts.
:Monitor guest satisfaction and resolve complaints promptly.
:Ensure security procedures are followed, including regular property walks.
:Help manage guest check-ins, reservations and special requests.
:Oversee nightly bar operations, including staffing, service standards and guest experience.
:Train, schedule and supervise bar staff to ensure consistent quality service.
:Manage inventory, ordering and stock rotation of beverages and bar supplies
QUALIFICATIONS & SKILLS:
Strong leadership, problem-solving, and conflict resolution skills.
Knowledge of bar operations, drink preparation and mixology preferred
Ability to work late night hours, weekends and holidays.
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Responsibilities:
Work in the banquet rooms to provide table service and hospitality to our guestsTake food and beverage orders and serve them accurately with all details and accompanimentsProfessionally represent the hotel and property when interacting with guests from the community and industry organizationsAbility to work shifts involving set up, cleanup, and tear down proceduresLearn and maintain proper Health Department standards and codesLearn and maintain proper food, bar and wine menu knowledgeCommunicate customer needs and resolve complaints independently.Other duties as requiredQualifications:
High School Diploma or GED preferred1 year prior food and beverage service experience preferredProper uniform is required and must maintain a neat, clean and well-groomed appearanceAttendance is essential to the successful performance of this positionMay be required to work varying schedulesAbility to read and write basic EnglishAbility to multi-taskAbility to lift up to 50 lbs. intermittently during workdayUpon employment, all employees are required to fully comply with Regency Hotel Management rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform. It may be changed and updated at any time.
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Read Less