COMPANY OVERVIEW:
Birdseyes mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the worlds largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If youre wondering what the world will look like in 10 years - join our Team!
Job Description:
Location: DFW Area. Farmer's Branch
Installations and Services
On site management of all aspects of all CCTV installations and servicesWork closely with Installation Manager/Project Managers to uphold company standards and customer satisfaction on all services providedInventory & P&E maintenance
Maintain stock free of unused inventory at all timesInventory forecasting and maintenance of required stockManage all aspects of CCTV RMAEnsure warehouse is clean and organized at all timesMonitor and maintain existing network infrastructureMaintain wellness of vehicles, surveillance trailers and solar unitsLeadership
Coach and support "Level 1 Support" & "Level 2 Support"Create education, training, and development programs where requiredDevelop future company leadersDevelop new, and improve existing system integration solutionsIdentify new market opportunitiesPerform detailed analysis of competitor products and servicesQualifications and Skills:
Valid Driver's License with clean abstractStrong communication skills both oral and written in EnglishDemonstrate strong work ethic, leadership skills, ability to train, ability to work independently with minimal supervisionWhat We Can Offer You:
Gas Mileage CompensationAccess to company vehicleCompany issued mobile phoneOngoing training and certificationsThis role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.
#LI-Onsite
Birdseyes mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the worlds largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our
ICARE values, Birdseye will be the perfect fit for you. If youre wondering what the world will look like in 10 years - join our Team!
Job Overview
We are seeking a highly motivated Account Manager to drive customer retention and relationship management. This role is crucial in ensuring contract renewals, customer satisfaction, and service upgrades, while also identifying opportunities for business expansion.
The Account Manager will serve as the primary point of contact for clients, working closely with sales, installation teams, and internal stakeholders to maintain strong, long-term customer relationships.
Key Responsibilities
Customer Retention & Relationship Management
Qualifications and skills
Experience:3+ years in account management, customer success, or a similar role.Travel:Willingness to travel frequently across the U.S.Industry Knowledge: Experience in the transportation and logistics or security solutions industry preferred.Relationship Building: Strong interpersonal and communication skills to engage customers.Negotiation & Problem-Solving: Ability to navigate complex contract discussions and resolve issues.Collaboration: Works well cross-functionally with sales, operations, and implementation teams.#LI-Hybrid
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COMPANY OVERVIEW:
Birdseyes mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the worlds largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If youre wondering what the world will look like in 10 years - join our Team!
Job Description:
Location: DFW Area. Farmers Branch office.
Installations and Services
On site management of all aspects of all CCTV installations and servicesInventory & P&E maintenance
Maintain stock free of unused inventory at all timesInventory forecasting and maintenance of required stockManage all aspects of CCTV RMAEnsure warehouse is clean and organized at all timesMonitor and maintain existing network infrastructureMaintain wellness of vehicles, surveillance trailers and solar unitsLeadership
Coach and support "Level 1 Support" & "Level 2 Support"Create education, training, and development programs where requiredDevelop future company leadersDevelop new, and improve existing system integration solutionsIdentify new market opportunitiesPerform detailed analysis of competitor products and servicesQualifications and Skills:
Valid Driver's License with clean abstractStrong communication skills both oral and written in EnglishGood to have:
Experience in CCTV/Access Control Installations (e.g. Hikvision, Axis, Kantech, HID, Louroe, Aiphone)What We Can Offer You:
Gas Mileage CompensationAccess to company vehicleCompany issued mobile phoneThis role will require the candidate to complete background checks (includes but not limited to: references, educational verification, criminal check, credit check - where applicable). Certain roles may also require testing.
#LI-Onsite
COMPANY OVERVIEW:
Birdseyes mission is to help make the world a safer place!
We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.
We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support -24/7/365- for some of the worlds largest logistics facilities, as well as small and medium-sized businesses.
If you're ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If youre wondering what the world will look like in 10 years - join our Team!
About the opportunity:
If you are looking for a permanent long-term placement where you will have an opportunity to always see what the world will look like 10-years ahead, join our team today. As one of North America's fastest growing security solutions companies, you will be part of an energetic and ambitious team that takes pride in working together in a harmonious atmosphere. We are looking for positive individuals that can thrive in a fast paced environment. Our fast growing customer base from a variety of industries will provide you with a diverse set of experiences.
Responsibilities:
Customer Relationship ManagementDevelop and maintain strong relationships with customers across North America.Act as the main point of contact for enterprise clients.Ensure high levels of customer satisfaction and address any client concerns. Travel and Client VisitationFrequent travel across North America to meet with clients and prospective customers.Conduct on-site visits to understand client needs and present solutions.Coordinate with internal teams to plan and execute client meetings.3.Sales and Business Development
Identify and pursue new business opportunities with existing and new clientsCollaborate with the sales team to achieve targets and expand the customer base.Prepare and present proposals to enterprise clients. Experience and ExpertiseCCTV background is required and logistics is a plus.Utilize 10+ years of account management experience in serving enterprise clients.Apply knowledge and expertise in CCTV, access control, and live video monitoring.Leverage experience in the logistics and industrial sectors to understand and meet client requirements. Hybrid Work ModelBalance time between office visits, customer sites, and working from home.Must be willing to travel to the US and across Canada.Utilize digital communication tools effectively for remote collaboration and client interaction. Educational and Professional RequirementsHold a University degree in a relevant field.Demonstrate strong communication and negotiation skills.Maintain up-to-date knowledge of industry trends and technological advancements. Strategic Account PlanningDevelop and implement strategic account plans to foster long-term business relationships.Regularly review account performance and adjust strategies as needed. Team Collaboration and LeadershipWork closely with cross-functional teams to deliver comprehensive solutions to clients.Mentor and support junior team members in their professional development. Reporting and AnalysisProvide regular reports on account status, market trends, and customer feedback.Analyze data to inform decision-making and strategy adjustments. Compliance and Ethical StandardsEnsure all activities comply with legal and ethical standards.Stay informed about regulatory changes affecting the industry.This role requires a well-rounded individual who can effectively manage client relationships, drive sales, and adapt to a dynamic work environment. Experience in the relevant industries and strong interpersonal skills are key for success in this position.
#LI-Hybrid
