Job DescriptionJob DescriptionGENERAL POSITION INFORMATION
JOB TITLE: Controller
DEPARTMENT / UNIT: Finance
IMMEDIATE SUPERVISOR: Chief Financial Officer (CFO)
CLASSIFICATION: Exempt
NATURE OF THE POSITIONResponsible for supervising, monitoring, and maintaining the proper and normal functioning of the Finance Department in support of the Chief Financial Officer. The Controller is responsible for overseeing all financial and accounting activities of the company and its sister companies. This role plays a key part in managing and controlling the organization's financial resources, ensuring compliance with accounting policies and procedures, and maintaining the accuracy and reliability of financial reports.
ESSENTIAL DUTIES AND RESPONSIBILITIESSupervise, guide, monitor, correct, and maintain the operations of the Finance Department, providing direction and leadership to the team, including but not limited to accounting activities, transaction recording, bank reconciliations, book closing, and preparation of financial statements, in accordance with quality and efficiency standards.Ensure that tasks and projects are completed within set or assigned deadlines.Analyze and reconcile general ledger and subsidiary accounts to prepare monthly financial statements.Prepare and review monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with Generally Accepted Accounting Principles (GAAP) and applicable financial regulations.Ensure monthly and annual closings are completed by defined deadlines.Develop and maintain sound accounting policies and internal procedures to ensure regulatory compliance and the integrity of financial data, including credit policies for clients, credit limits, payment terms, and special conditions.Organize, plan, coordinate, and facilitate the annual audit as well as any required internal and/or external audits, closely collaborating with auditors to provide required documentation and address any findings or recommendations.Audit credit memos requested by other departments to the Credit and Accounts Receivable unit.Review commission calculations as defined by the company.Oversee treasury management, including cash administration, financial risk management, liquidity optimization, funding, and banking operations.Ensure fund transfers to cover weekly runs.Oversee payroll, accounts receivable, and accounts payable processes.Review monthly sales results reports and distribute to relevant management.Prepare and file payroll-related reports (sales and use tax, professional service withholdings, imports and sales, property tax, patents, etc.) for all corporations, including requesting corresponding payments and ensuring compliance.Participate in the company’s financial and strategic planning, providing financial analysis and recommendations to improve operational efficiency and business profitability.Coordinate the preparation and submission of tax returns, ensuring compliance with local and federal tax obligations, including reviewing sales and use tax filings.Prepare reports and conduct accurate analysis of financial data and metrics for submission to the CFO and/or other executives as required.Present recommendations to the CFO to address, manage, and resolve opportunities identified through analysis of financial data, account flows, and employee performance under supervision, among others.Collaborate with relevant teams in cases of legal actions and/or bankruptcies to recover debts.Establish and maintain effective internal control systems to ensure the accuracy and integrity of financial information.Protect the normal flow of operations by handling and maintaining all sensitive and unpublished information in strict confidentiality, unless explicitly authorized by the CFO or other authorized executive.Actively contribute to maintaining the company's mission and achieving its vision, and demonstrate through performance and behavior the company’s efficiency culture, Bionuclear values, and highest quality internal and external customer service standards.Execute sound personnel administration functions, including work distribution and supervision, in full compliance with Human Resources policies and labor regulations at both the local and federal levels. This includes interviewing, training, evaluating, investigating, addressing, instructing, handling conflict and interpersonal situations, taking corrective and disciplinary actions, providing coaching, mentoring, advising, developing and training staff, and ensuring consistent policy and performance compliance by direct reports.INCIDENTAL DUTIES AND RESPONSIBILITIESContinuously evaluate and improve accounting and financial information systems, identifying opportunities to automate processes and increase efficiency.Handle sales and use tax inquiries and other industry-related tax consultations.Supervise the bond processing for public bids in which the company participates.Update bidder records with government agencies and municipalities as required.Prepare periodic reports on credit and collections performance, including key metrics such as days sales outstanding, delinquency rate, and collection efficiency.Work closely with the Diagnostic Sales, Specialized Sales, Business Intelligence, Customer Service, and Accounting departments to ensure comprehensive credit and collection management.File insurance claims (property and vehicle) and ensure payment collection.Collaborate with departments such as Sales, Operations, and Human Resources to provide timely financial information and decision-making support.Continuously assess, analyze, and identify areas of improvement in processes and personnel to optimize operations and take necessary actions.Increase or decrease employee credit card limits using Banco Popular's web cash system.Manage the retirement plan with the administration company, including reports and discrimination testing, among others.Stay current on developments and best practices in the profession.Ensure proper maintenance of payment file records.Maximize the use of technology in departmental processes and electronic records.Assist the CFO and other Finance and/or Executive team members with tasks and projects related to the department.Create and/or contribute to the creation or updating of forms, policies, procedures, and manuals in accordance with sound Credit and Accounts Receivable principles and practices.Serve as backup support for the CFO as needed.Coordinate and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.Perform other duties as needed.SUPERVISORY RESPONSIBILITIESSupervises the Accounting Supervisor and the Credit and Accounts Receivable Supervisor.ACADEMIC PREPARATIONBachelor’s degree in Accounting, Finance, or a related field.PROFESSIONAL EXPERIENCEPrevious experience in accounting and finance roles, with at least five years in a similar position.JOB COMPETENCIESKnowledge, Skills, Abilities, and Aptitudes Required:Strong proficiency in Microsoft Windows applications: Word, Excel, Outlook; and Microsoft Dynamics (GP)Solid knowledge of accounting principles and financial regulationsExcellent verbal and written communication skills in English and SpanishOutstanding internal and external customer service skillsStrong teamwork and collaboration abilitiesEffective communication and ability to work cross-functionally with other departments and company leadersStrong analytical skills and ability to interpret complex financial dataAbility to interact with individuals at all organizational levelsDiplomacy and negotiation skills with clientsAbility to deliver results with minimal supervisionAbility to work under pressureStrong prioritization skillsAbility to multitask and meet deadlinesCapacity to work in a dynamic, fast-paced environment with a focus on problem-solving and informed decision-makingAbility to follow up professionally and achieve expected resultsAbility to analyze data, processes, and draw conclusionsDiscretion and confidentialityAdvanced math and accounting skillsAttention to detail and ability to identify errors and omissionsEmotional self-regulationStrong sense of urgencyAdaptability to changeAvailability to work on holidays, weekends, and extended hoursDISCLAIMER CLAUSEThe information contained herein summarizes the general nature and level of complexity of the job responsibilities assigned to this position. It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Additional tasks may be added, or existing ones may be modified, as required by the company.We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities
Job DescriptionJob DescriptionGENERAL JOB INFORMATION
JOB TITLE: Receptionist
DEPARTMENT: Administration
IMMEDIATE SUPERVISOR: Office Manager
CLASSIFICATION: Non-ExemptNATURE OF THE POSITION
Performs administrative and customer service tasks, primarily handling the flow of phone calls and visitors.ESSENTIAL DUTIES AND RESPONSIBILITIESAnswer all incoming calls through the phone system and direct them to the appropriate extensions.Take messages when the intended recipient is unavailable and relay them clearly and promptly to the appropriate person.Welcome visitors and notify the relevant employee of their arrival.Offer coffee, hot chocolate, and water to visitors.Record visitor information in the visitor log.Open the parking gate for incoming vehicles and close it promptly after entry.Stamp outgoing company mail using the postage meter.Receive incoming mail and deliver it to the designated personnel in the Finance Department.Actively contribute to upholding the company’s mission and achieving its vision; exemplify the company’s culture of efficiency, Bionuclear’s core values, and the principles of high-quality internal and external customer service through performance and conduct.INCIDENTAL DUTIES AND RESPONSIBILITIESRefill the copier with paper when necessary.Support the coordination of company activities.Assist in upholding the company’s health and safety protocols.Transcribe documents and draft reports.Assist in coordinating, attending, and participating in meetings, training sessions, activities, or events for employees and/or clients, as required.Perform other duties as needed.JOB COMPETENCIES
KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED FOR THE ROLEExcellent verbal and written communication skills in English and SpanishOutstanding customer service skillsAbility to work effectively in a team environmentAbility to perform well under pressureStrong organizational and prioritization skillsAbility to multitask efficientlyCapacity to complete tasks and meet goals with minimal supervisionGood emotional self-regulationProficiency in Microsoft Windows applications (Outlook, Word, and Excel)Availability to work on holidays, weekends, and extended hoursDISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the level of complexity of the duties required for this position. This content should not be interpreted as a comprehensive inventory of all functions, tasks, and responsibilities. Additional tasks may be assigned or existing ones modified at the company’s discretion.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
Job DescriptionJob DescriptionGENERAL JOB INFORMATION
JOB TITLE: Messenger
DEPARTMENT: Executive
IMMEDIATE SUPERVISOR: Executive Assistant to the CEO
CLASSIFICATION: Non-exemptNATURE OF THE POSITION
This position is responsible for performing errands, pickups, deliveries, and other tasks for the organization and/or the CEO. Additionally, the role involves making purchases and supporting the operations of the Administration department, as needed.ESSENTIAL DUTIES AND RESPONSIBILITIESPick up and deliver mail and/or packages to the post office, clients, vendors, or others.Deliver and retrieve goods and documents.Conduct bank errands such as deposits.Handle tasks at various government agencies.Purchase office supplies, products, groceries, and other items required for business operations and corporate events.Transport individuals for business travel, site visits, conventions, appointments, meetings, and events.Coordinate and oversee maintenance and repair services at company facilities or residences related to the CEO.Support the organization of company activities, including transportation, pick-up and delivery, setup of materials and equipment, organization, décor, and facility cleaning.Actively support cultural transformation efforts, uphold the company’s mission, and contribute to achieving its vision; promote and embody the company’s culture of efficiency, Bionuclear’s values, and principles of high-quality internal and external customer service.ADDITIONAL DUTIES AND RESPONSIBILITIESPerform minor facility repairs such as changing light bulbs, fixtures, bathroom repairs, and similar tasks to assist the Handyman.Perform tasks typically assigned to the Administrative Messenger as a substitute or in support.Assist in warehouse tasks as needed, including but not limited to participating in annual inventories.Cover delivery routes and Distribution-related tasks when necessary.Provide backup or support to Maintenance staff as needed.Assist with or participate in planning and coordinating meetings, conventions, company parties, employee activities, corporate events, seminars, workshops, and educational events.Perform other duties as assigned.EDUCATIONAL BACKGROUND
High school diploma or equivalent.PROFESSIONAL EXPERIENCE
Minimum of one year of experience in a similar position.OTHER REQUIREMENTSValid driver's licenseClean driving recordJOB COMPETENCIES
Knowledge, Skills, Abilities, and Attitudes Required for the PositionAbility to interact effectively with people at all organizational levelsExcellent customer service skillsGood verbal communication skills in SpanishStrong team playerAbility to work under pressureAbility to set and meet prioritiesAbility to manage multiple tasks and meet deadlinesCapable of performing duties and achieving goals efficiently with minimal supervisionGood emotional self-regulationAvailability to work on holidays, weekends, and irregular schedulesAbility to drive motor vehicles responsibly, always complying with traffic laws and ensuring the safety of passengers, pedestrians, and othersBasic proficiency in Microsoft Windows, especially OutlookDISCLAIMER
The information contained in this job description summarizes the general nature and level of the work performed by employees in this position. It should not be interpreted as an exhaustive list of all duties, responsibilities, and requirements. Additional tasks may be assigned, and existing ones modified, as determined by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
Job DescriptionJob DescriptionJOB DESCRIPTION
JOB TITLE: SALES CONSULTANT, PATIENT CARE SOLUTIONS (PCS)
DEPARTMENT / UNIT: SALES / HOSPITAL
IMMEDIATE SUPERVISOR: SALES DIRECTOR
CLASSIFICATION: EXEMPTNATURE OF THE POSITION
This position is responsible for creating, attending to, and maintaining a productive client portfolio within the hospital segment. Promote, present, and sell "patient care solutions" products within the assigned territory. Define sales strategies aimed at developing new business opportunities to help the organization increase its market presence.ESSENTIAL DUTIES AND RESPONSIBILITIESSchedule a weekly work agenda based on assigned objectives, including visits to clients and prospects within the assigned segment.Conduct presentations and demonstrations of "patient care solutions" equipment using strategies that help ensure the sale.Sell "patient care solutions" equipment and supplies to existing and potential clients within the assigned territory.Identify new business opportunities within the established territory to increase the company's sales.Perform sales analysis of existing clients to identify development opportunities.Consistently meet the monthly quota plan as defined.Provide technical and commercial advice to the client during the sales process to identify the client's specific needs.Prepare and submit quotations to clients or prospects according to the terms and conditions determined by the company.Have extensive knowledge of the properties of competitors' products and equipment to establish effective sales and marketing strategies.Define strategies that help create, maintain, and strengthen commercial relationships with clients.Make courtesy visits during and after the equipment installation process.Support cultural transformations, seek continuous improvement, and exemplify through performance and conduct the philosophy of efficiency culture, Bio-Nuclear values, and the principles of the highest quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIESPrepare sales forecasts for the subsequent fiscal year for final evaluation by the Sales Director.Provide excellent service to all clients.Complete weekly sales reports and/or as frequently as required.Support the management of overdue invoice collections.Attend corporate events aimed at maintaining commercial relationships with clients, as required.Other tasks as necessary.
ACADEMIC PREPARATIONBachelor's degree in Business Administration or a related field and experience specified in item number 1 under "Professional Experience," orUniversity studies in Business Administration or a related field and experience specified in item number 2 under "Professional Experience."PROFESSIONAL EXPERIENCEMinimum of two years of experience in sales of "patient care solutions" or similar technology equipment.Minimum of five years of experience in sales of "patient care solutions" or similar technology equipment.OTHER REQUIREMENTS
Valid driver's license.JOB COMPETENCIES
KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES NECESSARY TO PERFORM THE JOBExcellent customer service skillsExcellent verbal and written communication skills in SpanishGood understanding of the English languageAbility to relate to people at all hierarchical levelsExcellent presentation skills and public speaking abilityKnowledge in sales and marketing techniquesAbility to assess risksDecision-making abilityAbility to persuade and negotiateAbility to identify customer needsAbility to manage conflictsAbility to work in a teamAbility to work under pressureAbility to set prioritiesAvailability to work on holidays, weekends, and irregular hoursAbility to handle multiple tasks simultaneously and meet deadlinesAbility to stay updated on the latest market trendsAbility to professionally follow up, complete tasks, and achieve expected results with minimal supervisionGood emotional managementProficiency in Windows applications (Word, Excel, PowerPoint, Outlook)DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
Job DescriptionJob DescriptionGENERAL JOB INFORMATIONJOB TITLE: Service Sales CoordinatorDEPARTMENT / DIVISION: Hospital DivisionIMMEDIATE SUPERVISOR: Hospital Division ManagerCLASSIFICATION: Non-ExemptJOB NATURE: Coordinate service contract management for the Division's clients.ESSENTIAL DUTIES AND RESPONSIBILITIESAttend to daily client communications, such as phone calls, text messages, and emails requesting service contracts.Create and maintain an updated list of hospitals and clinics in Puerto Rico.Establish and maintain communication with clients as necessary to obtain the required data to issue quotes for service contracts.Provide structured follow-up for the preparation of service quotes, including but not limited to: a. Outline the plan with specific steps and flowchart for orderly follow-up under the guidance of the Division Manager. b. Record all interactions, progress, and results in the Salesforce system. c. Regularly review client responses after sending quotes to ensure no pending responses and collaborate to achieve objectives. d. Maintain constant and clear communication with clients and the team to update on the status of quotes and contracts.Monitor reports of installations, maintenance, and repairs outside contracts to identify service contract opportunities.Monitor performance indicators to identify areas for improvement and adjust strategies as necessary. This includes, but is not limited to, monitoring how many quotes are submitted versus how many result in contracts.Enter identified service opportunities, sales leads, follow-up calls, and their results into the Salesforce system.Share identified sales leads with Sales professionals from the Division or from the Diagnostic Sales and Specialized Sales departments, as appropriate.Administer the client satisfaction survey regarding the Division's services. Additionally, tabulate results and issue associated reports as established.Perform administrative tasks in support of the Division team. These include but are not limited to: generating and answering phone calls, taking and referring messages, making copies, digitizing and filing documents, distributing and handling correspondence, conducting internet and/or supplier information searches, among others.Invoice services for patient care equipment work, send them to clients via email or physical document as appropriate, and keep the Credit and Accounts Receivable unit of the Finance department informed.Ensure that interactions with clients are professional, friendly, and helpful at all times.Consistently comply with the quality, time, response, and execution parameters established in the Division.Actively contribute to maintaining the company's mission and achieving its vision; exemplify the efficiency culture philosophy, Bionuclear values, and principles of high-quality internal and external customer service through performance and conduct.INCIDENTAL DUTIES AND RESPONSIBILITIESPerform the tasks of the Service Coordinator in their absence or support, as required. These include but are not limited to: a. Coordinate installation, maintenance, and/or repair services for patient care equipment, considering aspects such as contracts, distances, training, and technical availability. b. Communicate with clients as necessary after service requests to obtain complete information about the equipment problem and/or to obtain the required data to issue quotes for service contracts. c. Enter service call information into Salesforce to assign the case to the available Service Technician. d. Coordinate preventive maintenance (PM) with clients and schedule in Salesforce. e. Prepare parts orders and send them to the Purchasing department group in Outlook for processing. f. Coordinate the availability of Service Technicians and dates with the relevant employee from the Project Management department for new installations. g. Coordinate the pickup, movement, or relocation of equipment. h. Prepare parts orders as requested by Service Technicians using the "Parts Requisition" form.Cover the main reception to support the Administration department during the Receptionist's meal period or as needed.Coordinate and/or attend meetings, training activities, professional development, conventions, and training sessions as required.Seek continuous improvement in daily tasks and delegated projects in accordance with the principles of the "Lean" work model.Other tasks as necessary.ACADEMIC PREPARATIONHigh school graduate and two years of university or a technical course.PROFESSIONAL EXPERIENCEMinimum of one year of experience in customer service. JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED FOR THE POSITION: Extensive proficiency in:Microsoft Windows applications: Word, Excel, PowerPoint, OutlookExcellent verbal and written communication skills in English and SpanishAbility to relate to people at all hierarchical levelsAbility to identify and set prioritiesAbility to detect errors or omissionsAbility to perform effective and precise coordination, ensuring timely synchronization in dynamic and challenging environments, considering and integrating various elements and factorsExcellent customer service skills and professional projectionAbility to work in a teamAbility to work under pressureAvailability to work irregular hours and overtimeAbility to handle multiple tasks simultaneously and achieve expected resultsAbility to complete tasks and goals with minimal supervisionGood emotional management and excellent interpersonal relationships DISCLAIMER CLAUSEThe information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
