Job Title: Tax Accountant
Department: Finance
Immediate Supervisor: Chief Financial Officer
Classification: Exempt
POSITION SUMMARY
Ensure the company’s tax compliance at all levels: municipal, state, and federal. Guarantee proper handling of tax obligations related to the sale and distribution of equipment and products, keeping the company current with applicable regulations and contributions. This role is key to preventing tax risks and strategically optimizing the tax burden.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepare and file state, federal, and municipal tax returns, including Sales and Use Tax (SUT/IVU), withholdings, Municipal License Tax, and CRIM property tax.Ensure compliance with Puerto Rico and federal tax laws applicable to our sales, service, and distribution operations.Calculate and record monthly and annual tax provisions.Reconcile accounts related to taxes (taxes payable, SUT, etc.).Assist in annual tax planning and preparation of quarterly estimates, such as:Preparing projections of tax liabilities based on estimated revenues, deductible expenses, and applicable credits.Performing comparative analyses between taxes paid in previous fiscal years and current year projections.Calculating quarterly estimated payments required by Puerto Rico Treasury (Hacienda) and the IRS, considering possible underpayment penalties.Consolidating accounting information necessary to support strategic tax decisions.Participate in budget review meetings with the Accounting Supervisor, Controller, and/or CFO to align tax planning with the company’s financial goals.Monitor and analyze changes in tax legislation that may impact distributed products.Maintain organized and updated files of all relevant tax documentation.Collaborate with external auditors and regulatory agencies during tax audits or inspections.Identify legitimate tax-saving opportunities applicable to the business model.Document and implement internal procedures related to tax compliance.Personally visit government agencies such as the Puerto Rico Treasury Department, CRIM, and municipal offices to investigate, clarify, or resolve inconsistencies, errors, debt collections, or debt notifications.Carry out tax-related transactions on behalf of the company and affiliated entities.Safeguard data integrity and operational continuity by handling and maintaining under strict confidentiality all sensitive and confidential information not published or not authorized for access without the explicit prior authorization of the CFO.Actively contribute to maintaining the company’s mission and achieving its vision, exemplifying through performance and conduct the efficiency-driven culture, Bionuclear’s values, and the principles of the highest quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIES
Prepare tax-related journal entries during monthly and annual closing processes.Participate in creating internal presentations or informational materials for training on relevant tax topics.Generate periodic reports on taxes paid, pending, and provisions recorded.Prepare detailed analyses of tax variances month-to-month or quarter-to-quarter.Prepare tax compliance reports by jurisdiction (municipal, state, federal).Consolidate documentary evidence (compliance certificates, filed tax returns, payment receipts) for presentation to management and/or auditors.Maintain organized digital files to facilitate audits or internal reviews.Validate required tax documentation in contracts or bids with public or private entities.Coordinate analysis of the tax impact of new contracts, distribution agreements, or introduction of tax-exempt or specially treated products.Serve as backup support for the Accounting Supervisor as needed.Coordinate and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.Perform other duties as necessary.EDUCATION
Bachelor’s degree in Business Administration with a concentration in Accounting or Finance.
Continuing education in taxation.
EXPERIENCE
Minimum of three years of experience performing similar functions with tax responsibilities, including preparation of municipal licenses, SUT, and state and federal tax returns.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job:
Strong command of accounting tools and Microsoft Windows applications: Word, Excel, Outlook, and PowerPoint, especially Excel at intermediate or advanced level.Knowledge of the full accounting cycle.In-depth knowledge of Puerto Rico tax legislation.Excellent verbal and written communication skills in English and Spanish.Excellent internal and external customer service skills.Strong teamwork skills.Ability to interact with individuals at all organizational levels.Ability to achieve results with minimal supervision.Ability to work under pressure.Ability to prioritize tasks.Ability to handle multiple tasks simultaneously and meet deadlines.Capacity to follow up professionally and achieve expected results.Analytical skills to assess data and processes and draw conclusions.Ability to maintain discretion and confidentiality.Strong mathematical and accounting skills.Attention to detail and ability to detect errors and omissions.Good emotional self-management.Strong sense of urgency, duty, and responsibility.Adaptability to change.Availability to work holidays, weekends, and extended hours.DISCLAIMER
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions assigned to personnel in this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added, or existing ones modified, as stipulated by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
Read LessGENERAL POSITION INFORMATION
JOB TITLE: Sales Consultant, Medical Devices
DEPARTMENT / UNIT: Sales / Hospital Division
IMMEDIATE SUPERVISOR: Hospital Division Manager
CLASSIFICATION: Exempt
POSITION NATURE
Develop, manage, and maintain a productive portfolio of clients within the hospital segment. Promote, present, and sell medical device products within the assigned territory. Identify opportunities to develop new business initiatives that support the organization’s growth and market presence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Plan a weekly work schedule based on assigned objectives, including visits to clients and prospects within the designated segment.Conduct presentations and demonstrations of medical devices, applying strategies to help ensure successful sales.Sell medical devices and related equipment to existing and potential clients within the assigned territory.Identify new business opportunities to build, maintain, and strengthen commercial relationships with clients in the established territory, with the goal of increasing company sales.Conduct sales analyses of existing clients to identify development opportunities.Consistently meet monthly quota plans as defined.Provide technical and commercial advice to clients during the sales process to identify their specific needs.Prepare and submit quotations to clients or prospects according to company terms and conditions.Acquire thorough knowledge of competitor products and equipment in order to develop effective sales and marketing strategies.Make courtesy visits during and after equipment installation processes.Support cultural transformations, pursue continuous improvement, and exemplify through performance and conduct the philosophy of efficiency culture, Bio-Nuclear’s values, and the principles of top-quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIES
Prepare sales forecasts for the following fiscal year for final evaluation by the Hospital Division Manager.Provide excellent service to all clients.Complete weekly sales reports or as frequently as required.Support the management of overdue invoice collections.Attend and participate in meetings, training sessions, employee activities, and/or corporate events aimed at maintaining business relationships with clients, as required.Perform other tasks as needed.EDUCATION
Two years of university studies in Business Administration or related field.
PROFESSIONAL EXPERIENCE
Minimum of two (2) years of experience in medical device sales or similar technology equipment sales.
OTHER REQUIREMENTS
Valid driver’s license.JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job
Excellent customer service skillsExcellent verbal and written communication skills in SpanishGood command of written and spoken EnglishAbility to interact with individuals at all organizational levelsStrong presentation skills and public speaking abilityKnowledge of sales and marketing techniquesAbility to assess risksSound decision-making skillsPersuasion and negotiation skillsAbility to identify client needsConflict management skillsTeamwork skillsAbility to work under pressureStrong prioritization skillsAvailability to work on holidays, weekends, and irregular schedulesAbility to multitask and meet deadlinesAbility to stay updated on the latest market trendsAbility to follow up professionally, complete tasks and goals, and achieve expected results with minimal supervisionGood emotional management skillsProficiency in Windows applications (Word, Excel, PowerPoint, Outlook)Availability to travel within and outside Puerto Rico, covering the entire Island as per assigned territories or as required by vendors and/or clientsDISCLAIMER
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
______________________________________________________________________________________________________________________________________________________________________
DATOS GENERALES DEL PUESTO
TÍTULO DEL PUESTO: CONSULTOR(A) DE VENTAS, DISPOSITIVOS MÉDICOS
DEPARTAMENTO: DIVISIÓN HOSPITALARIA
UNIDAD: VENTAS
HOSPITALARIA SUPERVISOR(A) INMEDIATO(A): GERENTE DE LA DIVISIÓN HOSPITALARIA
CLASIFICACIÓN: EXENTA
NATURALEZA DEL PUESTO
Crear, atender y mantener productiva una cartera de clientes pertenecientes al segmento hospitalario. Promover, presentar y vender productos de dispositivos médicos dentro del territorio asignado. Identificar oportunidades dirigidas a desarrollar nuevas oportunidades de negocio que ayuden a la organización a incrementar su presencia en el mercado.
DEBERES Y RESPONSABILIDADES ESENCIALES DEL PUESTO
1. Programar una agenda de trabajo semanal basada en los objetivos asignados, incluyendo visitas a clientes y prospectos dentro del segmento asignado.
2. Realizar presentaciones y demostraciones de los dispositivos médicos aplicando estrategias que ayuden a garantizar la venta.
3. Realizar ventas de equipos y efectos de dispositivos médicos a los(as) clientes existentes y potenciales dentro del territorio asignado.
4. Identificar oportunidades de nuevos negocios que ayuden a crear, mantener y fortalecer relaciones comerciales con los(as) clientes dentro del territorio establecido con el objetivo de incrementar las ventas de la compañía.
5. Realizar análisis de ventas de los(as) clientes existentes con el fin de identificar oportunidades de desarrollo.
6. Cumplir cabal y consistentemente con el plan de cuotas mensuales según definidas.
7. Asesorar al(a) cliente técnica y comercialmente en el proceso de venta, con el objetivo de identificar la necesidad específica del(a) cliente.
8. Preparar y someter al(a) cliente o potencial cotizaciones según los términos y condiciones determinados por la compañía.
9. Conocer ampliamente las propiedades de los productos y equipos de la competencia de manera que permita establecer estrategias de ventas y mercadeo efectivas.
10. Realizar visitas de cortesía durante y después del proceso de la instalación de equipos.
11. Apoyar las transformaciones culturales, buscar la mejora continua y ejemplificar con su desempeño y conducta la filosofía de la cultura de eficiencia, los valores de Bio-Nuclear y los principios de un servicio al cliente interno y externo de la más alta calidad.
DEBERES Y RESPONSABILIDADES INCIDENTALES DEL PUESTO
1. Preparar pronósticos de ventas del año fiscal subsiguiente para evaluación final del(la) Gerente de la División Hospitalaria.
2. Brindar un servicio de excelencia a todos(as) los(as) clientes.
3. Completar informes de ventas semanales y/o con la frecuencia que se le sean requeridos.
4. Dar apoyo en la gestión del cobro de facturas vencidas.
5. Asistir y participar en reuniones, actividades de capacitación, actividades o eventos para empleados(as) y/o corporativos dirigidos a mantener relaciones comerciales con los(as) clientes, según le sea requerido.
6. Otras tareas, según sean necesarias.
PREPARACIÓN ACADÉMICA
Dos años de estudios universitarios en Administración de Empresas o campo relacionado.
EXPERIENCIA PROFESIONAL
Experiencia mínima de dos años en ventas de dispositivos médicos o equipos de tecnología similar.
OTROS REQUISITOS Licencia de conducir vigente.
COMPETENCIAS DEL TRABAJO CONOCIMIENTOS, DESTREZAS, HABILIDADES Y APTITUDES NECESARIAS PARA DESEMPEÑAR EL PUESTO
• Excelentes destrezas de servicio al cliente • Excelentes destrezas de comunicación verbal y escrita en español • Buen manejo del idioma inglés escrito y hablado • Habilidad para relacionarse con personas de todos los niveles jerárquicos • Excelentes destrezas de presentación y habilidad para hablar en público • Conocimiento en ventas y técnicas de mercadeo • Capacidad para evaluar riesgos • Capacidad para tomar decisiones • Habilidad para persuadir y negociar • Capacidad para identificar las necesidades del(a) cliente • Capacidad para manejar conflictos • Habilidad para trabajar en equipo • Habilidad para trabajar bajo presión • Habilidad para establecer prioridades • Disponibilidad para trabajar días feriados, fines de semana y horarios irregulares • Habilidad para trabajar varias tareas simultáneamente y cumplir con fechas límites • Habilidad para mantenerse actualizado sobre las últimas tendencias del mercado • Capacidad para dar seguimiento profesionalmente, cumplir tareas y metas logrando los resultados esperados con mínima supervisión • Buen manejo de sus emociones • Amplio dominio de las aplicaciones de Windows (Word, Excel, PowerPoint, Outlook) • Disponibilidad para viajar dentro y fuera de Puerto Rico, cubriendo toda la Isla según los territorios que le sean asignados o sea requerido por suplidores y/o por los(as) clientes.
CLÁUSULA DE SALVEDAD
La información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. Su contenido no debe interpretarse como un inventario exhaustivo de todas las funciones, tareas y responsabilidades del puesto. Otras tareas podrían ser añadidas o las existentes podrían ser modificadas según lo estipule la compañía.
“Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad.”
"Patrono con igualdad de oportunidades en el empleo. Todos(as) los(las) solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física o mental".
"IOE/Acción Afirmativa para Veteranos(as)/Personas con Discapacidad
Read LessGENERAL POSITION INFORMATION
ADMINISTRATIVE ASSISTANT
EXECUTIVE
CEO ADMINISTRATIVE ASSISTANT
Non-Exempt
POSITION NATURE
Provide administrative and secretarial support to the daily operations of the CEO’s Administrative Assistant and the members of the Executive Leadership Team (ELT) in an organized and accurate manner.
Make, answer, and handle telephone calls.
Leave, take, and forward messages, ensuring that matters are properly addressed and resolved.
Coordinate and schedule meetings and/or events; prepare meeting rooms, equipment, meals, and necessary materials.
Produce information as requested or deemed appropriate, including but not limited to:
a. Prepare and draft reports, presentations, letters, quotes, proposals, memos, and other documents.
b. Receive, review, research, and channel correspondence addressed to the CEO’s Administrative Assistant and/or ELT members.
c. Research and gather data necessary for the proper management and resolution of business matters, inquiries, contracts, among others.
Coordinate the logistics of visits to company facilities.
Receive and attend to visitors and clients who call or visit the company’s physical facilities, addressing their needs and requests for information, services, or professional support promptly, ensuring a cordial and professional experience.
Organize, photocopy, file, digitize, and keep documents and records up to date.
Manage email correspondence, responding or redirecting as appropriate.
Maintain office supply inventory and place orders as needed.
Provide reminders to ELT members to ensure effective management of their schedules.
Support the management and follow-up of specific projects.
Organize travel itineraries, book flights, accommodations, and transportation for executives and other employees as necessary.
Assist in the preparation and distribution of internal communications.
Serve as a point of contact and follow-up between company members and the advertising agency, architectural firms, and other vendors.
Ensure compliance with internal policies and procedures.
Maintain confidentiality and security of sensitive information.
Actively contribute to cultural transformations, as well as to maintaining the company’s mission and achieving its vision; exemplify through performance and conduct the philosophy of efficiency culture, Bionuclear’s values, and the principles of the highest-quality internal and external customer service.
INCIDENTAL DUTIES AND RESPONSIBILITIESProvide support to the Administration Department by covering Reception during the Receptionist’s lunch period or as otherwise needed.
Support other departments in coordinating official activities approved by the immediate supervisor.
Order or acquire gifts, tokens, and/or company-appropriate items for clients.
Take meeting minutes, transcribe, distribute, or publish them, and ensure that each responsible party complies with documented agreements.
Provide support in the use and management of audiovisual and computer equipment assigned to the Main Conference Room and the Training Room.
Coordinate, assist, and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.
Always demonstrate the highest levels of professionalism, courtesy, and business etiquette.
Attend meetings, trainings, presentations, and corporate events as required.
Learn the operational aspects of the business and gain the experience and knowledge required to continue career development within the company.
Act and make decisions in line with the philosophy that the “Customer is our reason for being.”
Perform other tasks as needed.
EDUCATIONBachelor’s degree in Business Administration or a related field.
PROFESSIONAL EXPERIENCEMinimum of two (2) years of experience as an Administrative Assistant, Executive Assistant, or in a direct management support role.
JOB COMPETENCIESKnowledge, Skills, Abilities, and Aptitudes Required to Perform the Job
Excellent verbal and written communication skills in Spanish and English
High level of professionalism, courtesy, and business etiquette
Ability to interact with individuals at all organizational levels
Excellent customer service skills
Strong negotiation and persuasion abilities
Strong teamwork skills
Ability to work well under pressure
Excellent organizational and time management skills
Strong sense of urgency; ability to prioritize, multitask, deliver expected results with minimal supervision, and meet deadlines
Capacity for focus, analysis, and decision-making
Strong presentation skills
Availability to travel to various locations across Puerto Rico
Attention to detail and ability to identify errors or omissions
Ability to delegate, follow up professionally, and achieve expected results
Good emotional management skills
Adaptability to change
Positive, cooperative, and optimistic attitude and demeanor
Ability to exercise strict discretion and maintain confidentiality
Proficiency in Windows applications (Word, Excel, PowerPoint, Project, and Outlook)
Knowledge of CRM (Customer Relationship Management) systems
Aptitude for learning new systems, applications, and software
DISCLAIMERThe information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
_______________________________________________________________________________________________________________________________________________________________________
GENERALES DEL PUESTO ASISTENTE ADMINISTRATIVO(A) EJECUTIVO ASISTENTE ADMINISTRATIVO(A) DEL CEO NO EXENTO NATURALEZA DEL PUESTO
Proveer apoyo administrativo y secretarial a las operaciones diarias del(a) Asistente Administrativo(a) del(a) CEO y a los(as) miembros del “Executive Leadership Team” (ELT) de manera organizada y precisa.
DEBERES Y RESPONSABILIDADES ESENCIALES DEL PUESTO
1. Hacer, responder y atender llamadas telefónicas.
2. Dejar, tomar y canalizar mensajes asegurando que los asuntos sean propiamente atendidos y resueltos.
3. Coordinar y programar reuniones y/o eventos, preparar salas de reuniones, equipos, alimentos y materiales necesarios.
4. Producir información según le sea requerido o estime pertinente, incluyendo, pero sin limitarse a:
a. Preparar y redactar informes, presentaciones, cartas, cotizaciones, propuestas, comunicados y otros documentos.
b. Recibir, leer, investigar y canalizar la correspondencia dirigida al(a) Asistente Administrativo(a) del(a) CEO y/o los(as) miembros del ELT.
c. Investigar e indagar para obtener los datos necesarios para el debido manejo y resolución de negocios, consultas, contratos, entre otros.
5. Coordinar la logística de las visitas a nuestras instalaciones.
6. Recibir y atender visitantes y clientes que llamen o visiten las instalaciones físicas de la compañía y atender sus necesidades y requisiciones de información, gestiones o apoyo profesional de manera inmediata, asegurando una experiencia cordial y profesional.
7. Organizar, sacar copias, archivar, digitalizar y mantener documentos y registros al día.
8. Gestionar el correo electrónico, respondiendo o redirigiendo según corresponda.
9. Mantener el inventario de suministros de oficina y realizar pedidos según sea necesario.
10. Proveer los recordatorios que sean necesarios a los(as) miembros del ELT para el manejo efectivo de su agenda.
11. Apoyar en la gestión y seguimiento de proyectos específicos.
12. Organizar itinerarios de viaje, reservas de vuelos, alojamiento y transporte para el personal ejecutivo y otros(as) empleados(as) según sea necesario.
13. Asistir en la preparación y distribución de comunicaciones internas.
14. Fungir como punto de contacto y seguimiento entre miembros de la empresa y la agencia de publicidad, firmas de arquitectos y otros suplidores.
15. Asegurar el cumplimiento de políticas y procedimientos internos.
16. Mantener la confidencialidad y seguridad de la información sensible.
17. Aportar activamente a las transformaciones culturales, así como al mantenimiento de la misión y al logro de la visión de la compañía; ejemplificar con su desempeño y conducta la filosofía de la cultura de eficiencia, los valores de Bionuclear y los principios de un servicio al cliente interno y externo de la más alta calidad.
DEBERES Y RESPONSABILIDADES INCIDENTALES DEL PUESTO
1. Brindar apoyo al departamento de Administración cubriendo la Recepción durante el período de tomar alimentos del(la) Recepcionista o según se presente la necesidad.
2. Apoyar a otros departamentos con la coordinación de actividades oficiales y aprobadas por el(la) supervisor(a) inmediato(a).
3. Ordenar o adquirir obsequios, recordatorios y/o detalles propios para los(as) clientes.
4. Tomar minutas en reuniones, transcribirlas, distribuirlas o publicarlas y asegurar que cada parte responsable cumpla con los acuerdos documentados.
5. Proveer apoyo en el uso y manejo del equipo audiovisual y computadorizado asignado al Salón de Conferencias principal y al Salón de Adiestramientos Teóricos.
6. Coordinar, asistir y/o participar en reuniones de trabajo, comités operacionales y/o corporativos, actividades de desarrollo de personal, eventos corporativos, entre otros.
7. Demostrar siempre los más altos niveles de profesionalismo, cortesía y etiqueta de negocios.
8. Asistir a reuniones, adiestramientos, presentaciones y eventos corporativos, según le sea requerido.
9. Aprender los aspectos operacionales de los negocios y ganar la experiencia y los conocimientos requeridos para continuar su desarrollo de carrera en la empresa.
10. Obrar y tomar decisiones conforme la filosofía de que el(la) “Cliente es nuestra razón de ser”.
11. Otras tareas, según sean necesarias. PREPARACIÓN ACADÉMICA Bachillerato en Administración de Empresas o campo relacionado.
EXPERIENCIA PROFESIONAL
Experiencia mínima de dos años desempeñándose como Asistente Administrativo(a), Asistente Ejecutivo(a) o en un puesto de apoyo directo a la gerencia.
COMPETENCIAS DEL TRABAJO CONOCIMIENTOS, DESTREZAS, HABILIDADES Y APTITUDES NECESARIAS PARA DESEMPEÑAR EL PUESTO
• Excelentes destrezas de comunicación verbal y escrita en español e inglés • Alto nivel de profesionalismo, cortesía y etiqueta de negocios • Habilidad para relacionarse con personas de todos los niveles jerárquicos • Excelentes destrezas de servicio al cliente • Habilidad para negociar y persuadir • Excelentes habilidades para trabajar en equipo • Gran habilidad para trabajar bajo presión • Excelentes destrezas de organización y manejo del tiempo • Gran sentido de urgencia, habilidad para establecer prioridades, trabajar varias tareas simultáneamente, cumplir tareas y metas logrando los resultados esperados con mínima supervisión y cumplir con fechas límites • Capacidad para concentrarse, realizar análisis y tomar decisiones • Buenas destrezas de presentación • Disponibilidad para viajar a diferentes puntos de Puerto Rico • Atención al detalle y habilidad para detectar errores u omisiones • Capacidad para delegar, dar seguimiento profesionalmente y lograr los resultados esperados • Buen manejo de sus emociones • Adaptabilidad ante los cambios • Proyección y actitud positiva, cooperadora y optimista • Capacidad para ejercer estricta discreción y mantener confidencialidad • Dominio de las aplicaciones de Windows (Word, Excel, PowerPoint, Project y Outlook) • Conocimiento en el manejo de un CRM (Customer Relations Management) • Aptitud para aprender nuevos sistemas, aplicaciones y softwares
CLÁUSULA DE SALVEDAD
La información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. Su contenido no debe interpretarse como un inventario exhaustivo de todas las funciones, tareas y responsabilidades del puesto. Otras tareas podrían ser añadidas o las existentes podrían ser modificadas según lo estipule la compañía.
“Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad.”
"Patrono con igualdad de oportunidades en el empleo. Todos(as) los(las) solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física o mental".
"IOE/Acción Afirmativa para Veteranos(as)/Personas con Discapacidad"
Read LessJob Title: Billing Technician
Department / Unit: LabInfo / Billing
Immediate Supervisor: Administrative Manager
Classification: Non-exempt
Nature of the Position: Serve as an expert in the LabInfo billing system for clients. Perform technical work aimed at implementing, guiding, training, identifying, managing, and resolving service queries and/or requests related to the billing of laboratory services. Make referrals as required to the corresponding units.
Essential Duties and Responsibilities:
Attend to calls from, and/or generate calls to, clients who generate service calls to identify and diagnose the problem with the billing module and determine if the service will be performed remotely or on-site. Services may include, but are not limited to:Updating the module according to billing changes issued by insurance companies.Creating and configuring directories for submissions to insurers.Configuring form 1500.Configuring billing files.Detecting patient entry errors.Supporting the reconciliation and re-billing process for clients. This includes, but is not limited to:Verifying that the required steps are followed or have been followed.Detecting errors and correcting them and/or escalating and collaborating with the personnel responsible for correcting them.Explaining the resolution to the client.Feeding the billing module in all areas when new installations are made. These tasks may include, but are not limited to:Installing diagnostic codes.Entering information related to insurance companies.Creating covers and their respective rates.Configuring CPT codes.Training new clients on the billing module.Training clients when updates and revisions ("updates" and "upgrades") related to the billing module are made.Preparing and delivering a detailed report daily on the tasks performed during the shift.Completing the ISO form when a service is executed to be billed.Establishing and maintaining responsible, honest, timely, professional, and courteous communication with supervisors, coworkers within and outside the department, clients, consultants, contractors, and any other person related to the service delivery.Actively contributing to cultural transformations, as well as maintaining the company's mission and achieving its vision; exemplifying through performance and conduct the philosophy of efficiency culture, company values, and principles of high-quality internal and external customer service.Incidental Duties and Responsibilities:
Generating and closing service tickets with clients.Providing support in the process of answering phone calls that come to the switchboard.Keeping updated on the latest developments in our applications, as well as technological advances, changes, and developments applicable to their functions and the industry, as they apply to their functions.Attending and participating as required in meetings, presentations, and professional development and training activities.Other tasks as necessary.Work Contacts:
Internal Contacts:
Administrative ManagerProgrammersInformation SpecialistsIT SpecialistIT TechnicianLabInfo Administrative AssistantLeaders and employees of all departmentsPersonnelExternal Contacts:
ClientsProspects or potential clientsSuppliersConsultantsIndependent contractorsImpact of the Position on the Organization:
If the tasks described above are not performed adequately, it could affect: the client's billing process causing delays in their daily operation, the normal flow of daily operations, the project work plan, and the quality of the excellent service required to be provided to clients.
Supervisory Responsibilities:
This position does not perform supervisory functions. Receives direct supervision from the LabInfo Administrative Manager and training, guidance, and/or direction from Programmers.
Academic Preparation:
Billing course for medical plans.
Professional Experience:
Minimum one year of experience in billing for health services and/or clinical laboratories.
Other Requirements:
Valid motor vehicle driver's license. Motor vehicle in condition to travel throughout the island of Puerto Rico.
Job Competencies:
Knowledge, skills, abilities, and aptitudes necessary to perform the position:
Extensive knowledge of coding manuals (ICD-9, ICD-10, and CPT)Excellent listening and verbal and written communication skills in Spanish and EnglishKnowledge of electronic billing modulesExcellent customer service skills, professional projection, and interpersonal relationshipsGood organizational, prioritization, coordination, and time management skillsGood teamwork skillsGood skills to work under pressureAbility to handle multiple tasks simultaneously and meet deadlinesAvailability to work holidays, weekends, and extended hours as necessaryAvailability to travel throughout the island of Puerto RicoAbility to impart instructions and transmit knowledge effectivelyAbility to exercise discretion and confidentialityExcellent emotional managementExtensive knowledge of Microsoft Windows applications, including Word, Excel, PowerPoint, and OutlookPhysical Demands:
Physical demands:
Short timeModerate timeMost of the timeWork Equipment:
Files, computer (keyboard and mouse), calculator, telephone, photocopier, fax machine, and general office supplies (e.g., paper, pens, envelopes, folders, etc.).
Environment:
Closed office with air conditioning and moderately cold temperature or the interior of your motor vehicle.
Disclaimer Clause:
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
Read LessGENERAL JOB INFORMATION
JOB TITLE: Information Technology Technician
DEPARTMENT / UNIT: Administration / LabInfo
IMMEDIATE SUPERVISOR: Administration Manager
CLASSIFICATION: Non-Exempt
NATURE OF THE POSITION
Provide technical support in hardware and software to internal and external clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communicate with the client and/or personnel who initiated the service call or ticket to identify and diagnose software issues and determine if the service will be provided remotely or on-site.Answer phone calls from clients and internal staff to provide timely guidance and support.Provide technical support (troubleshooting) based on the identified issue.Maintain effective communication with technical personnel from other companies to consult on issues identified while providing technical support to clients.Perform software and hardware installations for internal and external clients within the defined time frame.Upload upgrade and update modules to clients' respective folders to ensure optimal system performance.Create user accounts and passwords for access to program modules.Install interfaces and perform testing of data exchange between the analyzer and the system.Stay up to date on the latest technological advancements and offer recommendations to improve departmental processes.Prepare and submit a detailed report daily, or as required, summarizing the tasks completed during the day or assigned period.Prepare, document, and submit user manuals, process guides, and/or procedural documents as assigned, for the implementation of new technologies.Provide technical support for handling, resolving, and documenting issues, inquiries, and other matters related to technology and information systems.Maintain responsible, honest, timely, professional, and courteous communication with supervisors, coworkers inside and outside the department, clients, consultants, contractors, and any other individuals involved in the performance of duties.Actively contribute to cultural transformations and support the company's mission and vision by exemplifying through performance and behavior the philosophy of a culture of efficiency, Bionuclear’s values, and principles of high-quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIES
Complete the work order form corresponding to each billable service rendered.Open and close service tickets for client interactions.Assist with answering incoming calls to the main line.Stay updated on the latest technological advancements, changes, and developments relevant to the position and the industry.Attend and participate in meetings, presentations, and professional development activities as required.Perform other duties as needed.ACADEMIC PREPARATION
Associate’s degree in Information Systems, Computer Science, or a related field, plus the experience indicated below; orBachelor’s degree, plus the experience indicated below.PROFESSIONAL EXPERIENCE
Minimum of one (1) year of experience as an Information Technology Technician, Information Systems Technician, or similar roles.Minimum of three (3) years of experience as an Information Technology Technician, Information Systems Technician, or similar roles.OTHER REQUIREMENTS
Valid driver’s license.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job:
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the complexity level of the functions assigned to this position. This content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Additional duties may be assigned or current ones modified as determined by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
Read LessGENERAL JOB INFORMATION
JOB TITLE: SERVICE BASE TECHNICIAN
DEPARTMENT / UNIT: TECHNICAL SERVICES
IMMEDIATE SUPERVISOR: SERVICE TECHNICIANS SUPERVISOR
CLASSIFICATION: NON-EXEMPT
JOB NATURE
Assist Biomedical Service Technicians and the Supervisor in installation, service, and repair tasks of equipment with the objective of providing the highest quality service to our clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform diagnostics, repairs, and preventive maintenance on laboratory equipment requiring a low or basic level of complexity.Assist Biomedical Service Technicians and the Supervisor in the installation and repair of equipment.Calibrate and certify equipment of low complexity.Communicate with clients to obtain information about the equipment issue.Prepare and submit to the immediate supervisor a daily report on diagnostics and services performed.Deliver the completed service sheet (ISO) upon completion of each service.Continuously study and read equipment manuals with the goal of training and developing knowledge of the equipment.Participate in required trainings, take notes, study the material, and achieve the required level of mastery to provide the expected quality of service.Ensure that interactions with clients are always professional, courteous, and helpful.Consistently comply with the quality, time, response, and execution standards established by the department.Consistently comply with decontamination procedures for equipment received in the work area and follow health and safety guidelines and procedures.Transport equipment to and from the Warehouse, Technical Services, showrooms, conference rooms, training rooms, and other locations, as required.Actively contribute to the maintenance of the company’s mission and achievement of its vision; exemplify through performance and conduct the philosophy of the efficiency culture, Bionuclear’s values, and the principles of delivering the highest quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIES
Complete requisitions indicating parts and tools needed for service. Dispatch them if necessary.Keep the repair workshop area organized.Stay informed about changes and updates to all equipment distributed by the company.Attend meetings, training activities, professional development sessions, conventions, and workshops, as required.Perform equipment installation and removal tasks inside and outside company facilities for meetings, trainings, and conventions, as assigned.Perform other tasks as necessary.ACADEMIC PREPARATION
Bachelor’s Degree in Computer Science, Information Systems, or related field, orAssociate’s Degree in Biomedical Equipment Repair or equivalent.PROFESSIONAL EXPERIENCE
Minimum of one (1) year of customer service experience and at least 120 hours of practice performing tasks similar to those of the Biomedical Service Base Technician.OTHER REQUIREMENTS
Valid driver’s license and passport.JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job
Strong command of:
Microsoft Windows applications: Word, Excel, PowerPoint, OutlookExcellent verbal and written communication skills in English and SpanishAbility to interact with individuals at all organizational levelsAbility to identify and set prioritiesAbility to detect errors or omissionsExcellent customer service skills and professional demeanorAbility to work in a team environmentAbility to work under pressureAvailability to work holidays, weekends, irregular schedules, and overtimeAvailability to travel within and outside of Puerto RicoAbility to handle multiple tasks simultaneously and achieve expected resultsCapacity to complete tasks and goals with minimal supervisionGood emotional management and excellent interpersonal relationsDISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added, or existing ones may be modified, as determined by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
Read LessGENERAL POSITION INFORMATION
JOB TITLE: Controller
DEPARTMENT / UNIT: Finance
IMMEDIATE SUPERVISOR: Chief Financial Officer (CFO)
CLASSIFICATION: Exempt
NATURE OF THE POSITION
Responsible for supervising, monitoring, and maintaining the proper and normal functioning of the Finance Department in support of the Chief Financial Officer. The Controller is responsible for overseeing all financial and accounting activities of the company and its sister companies. This role plays a key part in managing and controlling the organization's financial resources, ensuring compliance with accounting policies and procedures, and maintaining the accuracy and reliability of financial reports.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervise, guide, monitor, correct, and maintain the operations of the Finance Department, providing direction and leadership to the team, including but not limited to accounting activities, transaction recording, bank reconciliations, book closing, and preparation of financial statements, in accordance with quality and efficiency standards.Ensure that tasks and projects are completed within set or assigned deadlines.Analyze and reconcile general ledger and subsidiary accounts to prepare monthly financial statements.Prepare and review monthly, quarterly, and annual financial statements, ensuring accuracy and compliance with Generally Accepted Accounting Principles (GAAP) and applicable financial regulations.Ensure monthly and annual closings are completed by defined deadlines.Develop and maintain sound accounting policies and internal procedures to ensure regulatory compliance and the integrity of financial data, including credit policies for clients, credit limits, payment terms, and special conditions.Organize, plan, coordinate, and facilitate the annual audit as well as any required internal and/or external audits, closely collaborating with auditors to provide required documentation and address any findings or recommendations.Audit credit memos requested by other departments to the Credit and Accounts Receivable unit.Review commission calculations as defined by the company.Oversee treasury management, including cash administration, financial risk management, liquidity optimization, funding, and banking operations.Ensure fund transfers to cover weekly runs.Oversee payroll, accounts receivable, and accounts payable processes.Review monthly sales results reports and distribute to relevant management.Prepare and file payroll-related reports (sales and use tax, professional service withholdings, imports and sales, property tax, patents, etc.) for all corporations, including requesting corresponding payments and ensuring compliance.Participate in the company’s financial and strategic planning, providing financial analysis and recommendations to improve operational efficiency and business profitability.Coordinate the preparation and submission of tax returns, ensuring compliance with local and federal tax obligations, including reviewing sales and use tax filings.Prepare reports and conduct accurate analysis of financial data and metrics for submission to the CFO and/or other executives as required.Present recommendations to the CFO to address, manage, and resolve opportunities identified through analysis of financial data, account flows, and employee performance under supervision, among others.Collaborate with relevant teams in cases of legal actions and/or bankruptcies to recover debts.Establish and maintain effective internal control systems to ensure the accuracy and integrity of financial information.Protect the normal flow of operations by handling and maintaining all sensitive and unpublished information in strict confidentiality, unless explicitly authorized by the CFO or other authorized executive.Actively contribute to maintaining the company's mission and achieving its vision, and demonstrate through performance and behavior the company’s efficiency culture, Bionuclear values, and highest quality internal and external customer service standards.Execute sound personnel administration functions, including work distribution and supervision, in full compliance with Human Resources policies and labor regulations at both the local and federal levels. This includes interviewing, training, evaluating, investigating, addressing, instructing, handling conflict and interpersonal situations, taking corrective and disciplinary actions, providing coaching, mentoring, advising, developing and training staff, and ensuring consistent policy and performance compliance by direct reports.INCIDENTAL DUTIES AND RESPONSIBILITIES
Continuously evaluate and improve accounting and financial information systems, identifying opportunities to automate processes and increase efficiency.Handle sales and use tax inquiries and other industry-related tax consultations.Supervise the bond processing for public bids in which the company participates.Update bidder records with government agencies and municipalities as required.Prepare periodic reports on credit and collections performance, including key metrics such as days sales outstanding, delinquency rate, and collection efficiency.Work closely with the Diagnostic Sales, Specialized Sales, Business Intelligence, Customer Service, and Accounting departments to ensure comprehensive credit and collection management.File insurance claims (property and vehicle) and ensure payment collection.Collaborate with departments such as Sales, Operations, and Human Resources to provide timely financial information and decision-making support.Continuously assess, analyze, and identify areas of improvement in processes and personnel to optimize operations and take necessary actions.Increase or decrease employee credit card limits using Banco Popular's web cash system.Manage the retirement plan with the administration company, including reports and discrimination testing, among others.Stay current on developments and best practices in the profession.Ensure proper maintenance of payment file records.Maximize the use of technology in departmental processes and electronic records.Assist the CFO and other Finance and/or Executive team members with tasks and projects related to the department.Create and/or contribute to the creation or updating of forms, policies, procedures, and manuals in accordance with sound Credit and Accounts Receivable principles and practices.Serve as backup support for the CFO as needed.Coordinate and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.Perform other duties as needed.SUPERVISORY RESPONSIBILITIES
Supervises the Accounting Supervisor and the Credit and Accounts Receivable Supervisor.
ACADEMIC PREPARATION
Bachelor’s degree in Accounting, Finance, or a related field.
PROFESSIONAL EXPERIENCE
Previous experience in accounting and finance roles, with at least five years in a similar position.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required:
Strong proficiency in Microsoft Windows applications: Word, Excel, Outlook; and Microsoft Dynamics (GP)Solid knowledge of accounting principles and financial regulationsExcellent verbal and written communication skills in English and SpanishOutstanding internal and external customer service skillsStrong teamwork and collaboration abilitiesEffective communication and ability to work cross-functionally with other departments and company leadersStrong analytical skills and ability to interpret complex financial dataAbility to interact with individuals at all organizational levelsDiplomacy and negotiation skills with clientsAbility to deliver results with minimal supervisionAbility to work under pressureStrong prioritization skillsAbility to multitask and meet deadlinesCapacity to work in a dynamic, fast-paced environment with a focus on problem-solving and informed decision-makingAbility to follow up professionally and achieve expected resultsAbility to analyze data, processes, and draw conclusionsDiscretion and confidentialityAdvanced math and accounting skillsAttention to detail and ability to identify errors and omissionsEmotional self-regulationStrong sense of urgencyAdaptability to changeAvailability to work on holidays, weekends, and extended hoursDISCLAIMER CLAUSE
The information contained herein summarizes the general nature and level of complexity of the job responsibilities assigned to this position. It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Additional tasks may be added, or existing ones may be modified, as required by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities
JOB DESCRIPTION
JOB TITLE: SALES CONSULTANT, PATIENT CARE SOLUTIONS (PCS)
DEPARTMENT / UNIT: SALES / HOSPITAL
IMMEDIATE SUPERVISOR: SALES DIRECTOR
CLASSIFICATION: EXEMPT
NATURE OF THE POSITION
This position is responsible for creating, attending to, and maintaining a productive client portfolio within the hospital segment. Promote, present, and sell "patient care solutions" products within the assigned territory. Define sales strategies aimed at developing new business opportunities to help the organization increase its market presence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedule a weekly work agenda based on assigned objectives, including visits to clients and prospects within the assigned segment.Conduct presentations and demonstrations of "patient care solutions" equipment using strategies that help ensure the sale.Sell "patient care solutions" equipment and supplies to existing and potential clients within the assigned territory.Identify new business opportunities within the established territory to increase the company's sales.Perform sales analysis of existing clients to identify development opportunities.Consistently meet the monthly quota plan as defined.Provide technical and commercial advice to the client during the sales process to identify the client's specific needs.Prepare and submit quotations to clients or prospects according to the terms and conditions determined by the company.Have extensive knowledge of the properties of competitors' products and equipment to establish effective sales and marketing strategies.Define strategies that help create, maintain, and strengthen commercial relationships with clients.Make courtesy visits during and after the equipment installation process.Support cultural transformations, seek continuous improvement, and exemplify through performance and conduct the philosophy of efficiency culture, Bio-Nuclear values, and the principles of the highest quality internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIES
Prepare sales forecasts for the subsequent fiscal year for final evaluation by the Sales Director.Provide excellent service to all clients.Complete weekly sales reports and/or as frequently as required.Support the management of overdue invoice collections.Attend corporate events aimed at maintaining commercial relationships with clients, as required.Other tasks as necessary.ACADEMIC PREPARATION
Bachelor's degree in Business Administration or a related field and experience specified in item number 1 under "Professional Experience," orUniversity studies in Business Administration or a related field and experience specified in item number 2 under "Professional Experience."PROFESSIONAL EXPERIENCE
Minimum of two years of experience in sales of "patient care solutions" or similar technology equipment.Minimum of five years of experience in sales of "patient care solutions" or similar technology equipment.OTHER REQUIREMENTS
Valid driver's license.
JOB COMPETENCIES
KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES NECESSARY TO PERFORM THE JOB
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
GENERAL JOB INFORMATION
JOB TITLE: Service Sales Coordinator
DEPARTMENT / DIVISION: Hospital Division
IMMEDIATE SUPERVISOR: Hospital Division Manager
CLASSIFICATION: Non-Exempt
JOB NATURE: Coordinate service contract management for the Division's clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Attend to daily client communications, such as phone calls, text messages, and emails requesting service contracts.Create and maintain an updated list of hospitals and clinics in Puerto Rico.Establish and maintain communication with clients as necessary to obtain the required data to issue quotes for service contracts.Provide structured follow-up for the preparation of service quotes, including but not limited to: a. Outline the plan with specific steps and flowchart for orderly follow-up under the guidance of the Division Manager. b. Record all interactions, progress, and results in the Salesforce system. c. Regularly review client responses after sending quotes to ensure no pending responses and collaborate to achieve objectives. d. Maintain constant and clear communication with clients and the team to update on the status of quotes and contracts.Monitor reports of installations, maintenance, and repairs outside contracts to identify service contract opportunities.Monitor performance indicators to identify areas for improvement and adjust strategies as necessary. This includes, but is not limited to, monitoring how many quotes are submitted versus how many result in contracts.Enter identified service opportunities, sales leads, follow-up calls, and their results into the Salesforce system.Share identified sales leads with Sales professionals from the Division or from the Diagnostic Sales and Specialized Sales departments, as appropriate.Administer the client satisfaction survey regarding the Division's services. Additionally, tabulate results and issue associated reports as established.Perform administrative tasks in support of the Division team. These include but are not limited to: generating and answering phone calls, taking and referring messages, making copies, digitizing and filing documents, distributing and handling correspondence, conducting internet and/or supplier information searches, among others.Invoice services for patient care equipment work, send them to clients via email or physical document as appropriate, and keep the Credit and Accounts Receivable unit of the Finance department informed.Ensure that interactions with clients are professional, friendly, and helpful at all times.Consistently comply with the quality, time, response, and execution parameters established in the Division.Actively contribute to maintaining the company's mission and achieving its vision; exemplify the efficiency culture philosophy, Bionuclear values, and principles of high-quality internal and external customer service through performance and conduct.INCIDENTAL DUTIES AND RESPONSIBILITIES
Perform the tasks of the Service Coordinator in their absence or support, as required. These include but are not limited to: a. Coordinate installation, maintenance, and/or repair services for patient care equipment, considering aspects such as contracts, distances, training, and technical availability. b. Communicate with clients as necessary after service requests to obtain complete information about the equipment problem and/or to obtain the required data to issue quotes for service contracts. c. Enter service call information into Salesforce to assign the case to the available Service Technician. d. Coordinate preventive maintenance (PM) with clients and schedule in Salesforce. e. Prepare parts orders and send them to the Purchasing department group in Outlook for processing. f. Coordinate the availability of Service Technicians and dates with the relevant employee from the Project Management department for new installations. g. Coordinate the pickup, movement, or relocation of equipment. h. Prepare parts orders as requested by Service Technicians using the "Parts Requisition" form.Cover the main reception to support the Administration department during the Receptionist's meal period or as needed.Coordinate and/or attend meetings, training activities, professional development, conventions, and training sessions as required.Seek continuous improvement in daily tasks and delegated projects in accordance with the principles of the "Lean" work model.Other tasks as necessary.ACADEMIC PREPARATION
High school graduate and two years of university or a technical course.
PROFESSIONAL EXPERIENCE
Minimum of one year of experience in customer service.
JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED FOR THE POSITION:
Extensive proficiency in:
Microsoft Windows applications: Word, Excel, PowerPoint, OutlookExcellent verbal and written communication skills in English and SpanishAbility to relate to people at all hierarchical levelsAbility to identify and set prioritiesAbility to detect errors or omissionsAbility to perform effective and precise coordination, ensuring timely synchronization in dynamic and challenging environments, considering and integrating various elements and factorsExcellent customer service skills and professional projectionAbility to work in a teamAbility to work under pressureAvailability to work irregular hours and overtimeAbility to handle multiple tasks simultaneously and achieve expected resultsAbility to complete tasks and goals with minimal supervisionGood emotional management and excellent interpersonal relationships
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
EEO/Affirmative Action for Veterans/Workers with Disabilities.
