Bio Nuclear of Puerto Rico

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Technical Services Coordinator

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 06/12/2025

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Job DescriptionJob DescriptionGENERAL JOB INFORMATIONJOB TITLE: Techni... Read More

Job DescriptionJob Description
GENERAL JOB INFORMATION
JOB TITLE: Technical Services Coordinator
DEPARTMENT: Technical Services
IMMEDIATE SUPERVISOR: Technical Services Manager
CLASSIFICATION: Non-Exempt
POSITION SUMMARY
Coordinate all service requests generated through phone calls or emails, following established processes, maximizing departmental resources, and ensuring a high level of customer service satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Respond daily to customer communications, such as phone calls, text messages, and emails requesting service for biomedical equipment, refrigeration, or patient care.Coordinate daily services for biomedical equipment, refrigeration, or patient care, considering aspects such as contracts, distances, training, and technical availability.Contact customers as needed after service requests to obtain complete information about the equipment issue.Enter service call information into Salesforce to assign the case to the available Service Technician.Coordinate preventive maintenance (PM) with customers daily and schedule in Salesforce.Monitor equipment reports to prepare quotes for parts, services, and maintenance outside of contracts for the following month.Prepare parts orders, request authorization from the Technical Services Manager or Service Technicians Supervisor, and send them to the Purchasing Department via the internal Outlook group for processing. Follow up on purchase orders until fully received.Prepare invoices for services, workshop jobs, refrigeration, and/or patient care, and send them to customers via email or physical document as appropriate. Keep the Credit and Accounts Receivable unit in Finance informed.Coordinate Service Technicians’ availability and dates with the corresponding employee in the Project Management Department for new installations.Coordinate equipment pickup, relocation, or moves.Request service quotes from external suppliers as needed.Prepare parts orders as requested by Service Technicians using the “Parts Requisition” form.Ensure all customer interactions are professional, courteous, and helpful at all times.Consistently meet quality, time, response, and execution standards established by the department.Perform administrative tasks for the department, including but not limited to answering and making phone calls, taking and referring messages, making copies, scanning and filing documents, distributing and managing correspondence, among others.Actively contribute to maintaining the company’s mission and achieving its vision; exemplify through performance and conduct the philosophy of efficiency culture, Bionuclear values, and principles of top-quality internal and external customer service.Fully comply with departmental and company policies and procedures as published or as may be enacted in the future, including but not limited to the Employee Handbook.
INCIDENTAL DUTIES AND RESPONSIBILITIES
In coordination with the Inventory Coordinator, complete a requisition indicating the parts and tools needed for service. Dispatch them if necessary.Identify misplaced equipment, parts, and documents and follow up with the appropriate personnel to keep the Technical Services area organized.Assist at the main reception to support the Administration Department during the Receptionist’s meal breaks or as needed.In coordination with the Inventory Coordinator, participate in parts counting as needed and enter monthly warehouse inventory count results (008) into the GP system.Coordinate and/or attend meetings, training sessions, professional development activities, conventions, and workshops as required.In coordination with the Inventory Coordinator, request part numbers, prices, and availability from suppliers to prepare parts quotes.In coordination with the Inventory Coordinator, create new part information in Acumatica when required by Service Technicians before preparing a parts order.Coordinate equipment installation and removal tasks inside and outside company facilities in coordination with other departments as delegated.Collaborate with the Inventory Coordinator by providing Service Technicians’ availability for scheduling maintenance of the Technical Services Department’s corporate vehicle fleet.Assist in creating and invoicing contracts.Seek continuous improvement in daily tasks and delegated projects in accordance with the principles of the “Lean” work model.Perform other tasks as necessary.
ACADEMIC PREPARATION
High school graduate and two years of college or a technical course.
PROFESSIONAL EXPERIENCE
Minimum of one year of experience providing customer service.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job:
Strong proficiency in:
Microsoft Windows applications: Word, Excel, PowerPoint, OutlookExcellent verbal and written communication skills in English and SpanishAbility to interact with individuals at all organizational levelsAbility to identify and set prioritiesAbility to detect errors or omissionsAbility to perform effective and precise coordination, ensuring timely synchronization in dynamic and challenging environments, considering and integrating diverse elements and factorsExcellent customer service skills and professional demeanorAbility to work as part of a teamAbility to work under pressureAvailability to work irregular hours and overtimeAbility to handle multiple tasks simultaneously and achieve expected resultsAbility to meet tasks and goals with minimal supervisionGood emotional management and excellent interpersonal relationships
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones modified as stipulated by the company.
We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
EEO/Affirmative Action for Veterans/Workers with Disabilities
Post: 12/5/2025 / Expired 12/31/2025
___________________________________________________________________________________________________________________________________________________________________________
DATOS GENERALES DEL PUESTO
Título del puesto: Coordinador(a) de Servicios Técnicos
Departamento: Servicios Técnicos
Supervisor inmediato: Gerente de Servicios Técnicos
Clasificación: No-exento
NATURALEZA DEL PUESTO
Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos del Departamento y garantizando un alto nivel de satisfacción en el servicio al cliente.
DEBERES Y RESPONSABILIDADES ESENCIALES DEL PUESTOAtender diariamente las comunicaciones de los clientes (llamadas telefónicas, mensajes de texto y correos electrónicos) que solicitan servicio para equipos biomédicos, refrigeración o cuidado al paciente.Coordinar diariamente cada servicio tomando en cuenta contratos, distancias, entrenamientos y disponibilidad técnica.Contactar al cliente según sea necesario tras la requisición de servicios para obtener información completa sobre el problema del equipo.Registrar en Salesforce la información sobre las llamadas de servicio para asignar el caso al Técnico disponible.Coordinar diariamente los mantenimientos preventivos (PM) con los clientes y agendar en Salesforce.Monitorear el reporte de equipos para preparar cotizaciones de piezas, servicios y mantenimientos fuera de contrato correspondientes al mes subsiguiente.Preparar órdenes de piezas, solicitar autorización al Gerente o Supervisor de Técnicos y enviarlas al departamento de Compras mediante el grupo interno en Outlook. Dar seguimiento hasta recibir la orden completa.Preparar facturas de servicios, trabajos en taller, refrigeración y/o cuidado al paciente, enviarlas a los clientes por correo electrónico o físico, y mantener informado al personal de Crédito y Cuentas por Cobrar.Coordinar disponibilidad de Técnicos y fechas con el departamento de Gerencia de Proyectos para nuevas instalaciones.Coordinar recogido, movimientos o mudanzas de equipos.Solicitar cotizaciones de servicios a suplidores externos según sea necesario.Preparar órdenes de piezas solicitadas por los Técnicos mediante la hoja “Requisición de Piezas”.Asegurar interacciones profesionales, amables y serviciales con el cliente en todo momento.Cumplir con los parámetros de calidad, tiempo, respuesta y ejecución establecidos.Realizar trabajo administrativo del departamento (llamadas, mensajes, copias, digitalización, archivo, correspondencia, entre otros).Aportar activamente al mantenimiento de la misión y visión de la compañía, ejemplificando la cultura de eficiencia, valores y principios de servicio al cliente interno y externo.Cumplir con políticas y procedimientos del departamento y la empresa, incluyendo el Manual del Empleado.DEBERES Y RESPONSABILIDADES INCIDENTALES DEL PUESTOCompletar requisiciones de piezas y herramientas en coordinación con el Coordinador de Inventario.Identificar equipos, piezas y documentos fuera de lugar y dar seguimiento para mantener el área ordenada.Brindar apoyo en la recepción principal durante descansos del Recepcionista o según necesidad.Participar en conteos de piezas y registrar resultados en el sistema GP.Coordinar y/o asistir a reuniones, capacitaciones, convenciones y adiestramientos según requerido.Solicitar a suplidores información de piezas y precios para cotizaciones.Crear en Acumatica información de piezas nuevas cuando sea requerido.Coordinar instalación y remoción de equipos dentro y fuera de la compañía.Colaborar en la coordinación de mantenimientos de la flota de vehículos corporativos.Apoyar en la creación y facturación de contratos.Buscar mejora continua en labores diarias y proyectos delegados conforme al modelo “Lean”.Otras tareas según sean necesarias.PREPARACIÓN ACADÉMICA
Graduado de escuela superior y dos años universitarios o curso técnico.
EXPERIENCIA PROFESIONAL
Experiencia mínima de un año brindando servicio al cliente.
COMPETENCIAS DEL TRABAJO
Conocimientos, destrezas, habilidades y aptitudes necesarias:
Dominio de aplicaciones Microsoft Windows: Word, Excel, PowerPoint, Outlook.Excelentes destrezas de comunicación verbal y escrita en inglés y español.Habilidad para relacionarse con personas de todos los niveles jerárquicos.Capacidad para identificar y establecer prioridades.Habilidad para detectar errores u omisiones.Capacidad para realizar coordinaciones efectivas y precisas en entornos dinámicos.Excelentes destrezas de servicio al cliente y proyección profesional.Habilidad para trabajar en equipo y bajo presión.Disponibilidad para horarios irregulares y tiempo extra.Capacidad para manejar varias tareas simultáneamente y cumplir metas con mínima supervisión.Buen manejo emocional y excelentes relaciones interpersonales.CLÁUSULA DE SALVEDAD
La información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. No debe interpretarse como un inventario exhaustivo. Otras tareas podrían añadirse o modificarse según lo estipule la compañía.
Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad. Todos(as) los solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física o mental. IOE/Acción Afirmativa para Veteranos(as)/Personas con Discapacidad.
Publicado: 12/5/2025 / Expira 12/31/2025
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B

Healthcare Coordinator

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 05/11/2025

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Job DescriptionJob Description:\n\nGENERAL JOB INFORMATION JOB TITLE:... Read More

Job DescriptionJob Description:\n\nGENERAL JOB INFORMATION JOB TITLE: Coordinator – Hospital DivisionDEPARTMENT: Hospital DivisionIMMEDIATE SUPERVISOR: Manager – Hospital DivisionCLASSIFICATION: Non-ExemptPOSITION SUMMARY Coordinate all service requests received via phone calls or emails, following established procedures, maximizing Division resources, and ensuring a high level of customer satisfaction.ESSENTIAL DUTIES AND RESPONSIBILITIES Handle daily customer communications (e.g., phone calls, text messages, and emails) requesting service for hospital equipment, in order to:a. Prepare and send a service quotation to the client when there is no active contract.b. Verify whether the service is covered under warranty.c. Forward the approved quotation to the Credit and Accounts Receivable unit to arrange payment.d. Create the service call in Salesforce.e. Assign the call to the appropriate Technician based on availability, training, and location relative to the client. Obtain complete information about the equipment issue by contacting the client as needed, ensuring accurate documentation of the call in Salesforce. Verify that the Technician has completed the service closure process in Salesforce. Invoice clients for completed services through Acumatica, ensuring accuracy (including sales tax) and sending the invoice via email. Create and maintain an updated list of equipment in Salesforce, including:a. Entering sold equipment information once the Customer Service department sends the notification email.b. Inputting data under the ASSET tab.c. Creating service records in Salesforce for customer-owned equipment not purchased from Bionuclear. Maintain an Excel spreadsheet listing all installed equipment and their required maintenance frequency as indicated by the manufacturer. Coordinate preventive maintenance (PM) with clients and schedule them in Salesforce, assigning appropriate personnel and ensuring full compliance with each equipment’s maintenance calendar. Prepare quotations for parts, services, and maintenance outside contract scope, as requested by the Technician and/or client. Assist Division personnel (Service Technicians, Sales Consultants, Applications Specialists, and the Manager) with the necessary arrangements to complete customer services, including but not limited to: parts requests and availability, demos, services, client training certificates, and customer communications. Create contract information in Acumatica to process monthly billing on the first day of the month and send it to both the client and the Credit and Accounts Receivable Supervisor. Manage multimeter certifications as follows:a. National Standard:i. Assign the instrument pickup to the Service Technician.ii. Record the certification expiration date in Salesforce once picked up.iii. Create an Outlook alert, copying the Senior Service Technician and the Division Manager, indicating the next calibration date.b. Southeastern Biomedical:i. Request certification cost quotation from the supplier.ii. Send the quotation to the Division Manager for approval.iii. Forward the approved quotation to the Purchasing Department to generate the Purchase Order (P.O.) and prepare shipment once approval is confirmed.iv. Enter calibration expiration information in Salesforce upon instrument return.v. Create an Outlook alert copying the Senior Service Technician and the Division Manager. Identify and assign Technicians for customer site visits and installation or demo project setup. Create new customer records in Salesforce:a. Verify if the customer exists in the database; if not, send the “New Customer HC” form.b. Enter customer data upon receipt of the completed form.c. Notify Customer Service to request the customer number (HC).d. Prepare a quotation based on customer requirements.e. Send the quotation to the client and, once approved, generate the service order. Coordinate equipment pickup, transfer, or relocation (including demos or loaners) by:a. Contacting the client to confirm details and availability.b. Assigning the appropriate Technician.c. Creating the service in Salesforce.d. Closing the service cycle in Acumatica.e. Issuing the invoice as applicable. Manage warranty claims with suppliers (parts and/or services):a. Receive specifications from the Technician for the claim.b. Enter the claim in the supplier portal.c. Notify the supplier via email of the claim submission.d. Create the service call and assign the Technician once the part is received.e. Prepare part orders and sales requests as follows:i. Compile a detailed list of required parts in Excel.ii. Request quotations from external suppliers as needed.iii. Send the list to the Division Manager for approval.iv. Forward approved requests to the Purchasing Department (“Purchasing” group).v. Follow up with Purchasing until all purchase orders are received.vi. Generate service invoices and send them to clients via email or physical document.vii. Send the final invoice to the Finance Department’s Credit and Accounts Receivable unit based on the true equipment cost. Ensure strict adherence to the Division’s instructions, guidelines, and specifications when executing coordination tasks. Process equipment sales as follows:a. Verify the supplier’s installed base list (Excel) to check if the client is registered in the PEGA portal.b. If not, provide supplier with client name, employer ID, address, and phone, along with W9 and Merchant Registration.c. Once confirmed, email GE’s “Installed Base” group the equipment serial number and the Technician’s report (SA from Salesforce). Create new parts in the Acumatica platform. Notify clients when the supplier issues an equipment recall:a. Send the client the authorization document to process the recall.b. Assign the appropriate Technician to perform the recall service.c. Send the supplier the Technician’s SA report and client authorization to confirm closure.d. Process a zero-dollar invoice for the recall in Acumatica. Perform administrative tasks for the department, including but not limited to: answering and making calls, taking and relaying messages, copying, scanning, filing, distributing correspondence, and other related duties. Coordinate participation of Hospital Division staff in conventions, including:a. Creating a checklist of all requirements.b. Sending the checklist to the Project Management Department with all relevant details.c. Organizing promotional material quantities for distribution.d. Requesting placement of materials in warehouse aisle “S.”e. Invoicing convention equipment in Acumatica to record movement.f. Verifying placement with the Project Messenger.g. Upon completion, confirming return and counting promotional materials.h. Sending a final checklist to Project Management confirming returns and status.i. Removing the invoice in Acumatica to reflect equipment return to inventory. Actively contribute to maintaining the company’s mission and achieving its vision, exemplifying Bionuclear’s culture of efficiency, values, and commitment to superior internal and external customer service.INCIDENTAL DUTIES AND RESPONSIBILITIES Identify misplaced equipment, parts, or documents and follow up with relevant personnel to maintain organization within the Hospital Division. Cover Receptionist duties during lunch breaks or as needed to support the Administration Department. Participate in cycle and/or annual inventories by counting warehouse parts (009) and entering results in Acumatica, in coordination with the Inventory Coordinator. Coordinate participation of Division personnel in trainings and development activities (e.g., flight reservations, car rentals, lodging, expenses). Attend and/or coordinate meetings, trainings, and professional development activities as required. Coordinate, receive, and host visitors, including assisting with equipment transfer and installation between company facilities in coordination with other departments. Handle customer calls regarding complaints or improvement opportunities and refer them appropriately for resolution. Seek continuous improvement in daily tasks and assigned projects in alignment with Lean work principles. Perform other duties as assigned.EDUCATIONAL REQUIREMENTS High school diploma and at least two years of college education or completion of a technical course.PROFESSIONAL EXPERIENCE Minimum of one (1) year providing customer service.JOB COMPETENCIESKNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED Strong command of Microsoft Windows applications: Word, Excel, PowerPoint, Outlook Excellent verbal and written communication skills in English and Spanish Ability to interact effectively with individuals at all organizational levels Strong prioritization and attention-to-detail skills Ability to identify and correct errors or omissions Ability to perform precise and effective coordination, ensuring timely synchronization in dynamic environments Excellent customer service skills and professional demeanor Ability to work collaboratively in a team environment Ability to work under pressure Availability for irregular hours and overtime Ability to multitask and meet expected results Capacity to complete tasks and goals with minimal supervision Strong emotional self-management and interpersonal skillsDISCLAIMER CLAUSE The information contained herein summarizes the general nature and complexity of the functions, competencies, and responsibilities of the position. It should not be interpreted as an exhaustive list of all duties, tasks, and responsibilities. Other tasks may be added, or existing ones modified, as determined by the company We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities _____________________________________________________________________________________________________________________________________________________________________ DATOS GENERALES DEL PUESTO Título del Puesto: Coordinador de la División HospitalariaDepartamento: HospitalariaSupervisor(a) Inmediato(a): Gerente de la División HospitalariaClasificación: No-exento Naturaleza del Puesto Coordinar todas las solicitudes de servicios que se generen a través de llamadas telefónicas o correos electrónicos, siguiendo los procesos establecidos, maximizando los recursos de la División y garantizando un alto nivel de satisfacción en el servicio al cliente. Deberes y Responsabilidades Esenciales del PuestoAtender diariamente las comunicaciones de los clientes, tales como llamadas telefónicas, mensajes de texto y correos electrónicos que soliciten servicio para equipos hospitalarios, con el fin de: a. Preparar y enviar al cliente una cotización del servicio, de no tener un contrato. b. Verificar si el servicio corresponde o no a garantía. c. Referir la cotización aprobada por el cliente a la unidad de Crédito y Cuentas por Cobrar para acordar y concretizar el pago. d. Crear la llamada en Salesforce. e. Asignar la llamada al técnico correspondiente, según la disponibilidad, los adiestramientos del personal y la distancia entre el técnico y el cliente.Obtener la información completa sobre el problema del equipo, según sea necesario, mediante llamada al cliente tras el recibo de la requisición, para documentar correctamente la información en Salesforce.Verificar que el técnico haya completado el ciclo de cierre del servicio en Salesforce.Facturar al cliente el servicio realizado mediante Acumatica, asegurando que la factura esté correcta, incluyendo el IVU, y enviarla por correo electrónico.Crear y mantener actualizada en Salesforce la lista de equipos, lo que incluye: a. Incluir la información del equipo vendido una vez el personal de Atención al Cliente envíe el correo correspondiente. b. Entrar la información en la pestaña denominada “Asset”. c. Crear los servicios solicitados por clientes para equipos que no fueron comprados a través de Bionuclear.Crear y mantener actualizada una tabla en Excel con todos los equipos instalados y la frecuencia de mantenimientos según las indicaciones del manufacturero.Coordinar los mantenimientos preventivos (PM) con los clientes, agendarlos en Salesforce y asignar al personal correspondiente, asegurando el cumplimiento del calendario establecido.Preparar cotizaciones de piezas, servicios y mantenimientos fuera de contratos según lo solicitado por el técnico o el cliente.Atender las requisiciones del personal de la División (técnicos, consultores de ventas, especialistas de aplicaciones y gerente) y coordinar las gestiones necesarias para completar los servicios. Esto incluye requisiciones y disponibilidad de piezas, demos, servicios, certificados de adiestramiento, llamadas y visitas a clientes.Crear en Acumatica la información de los contratos para facturarlos el primer día del mes y enviarla al cliente y a la Supervisora de Crédito y Cuentas por Cobrar.Gestionar la información de los multímetros con los suplidores correspondientes (National Standard y Southeastern Biomedical), incluyendo la asignación de recogido, solicitudes de cotización, creación de alertas y registro de fechas de calibración en Salesforce y Outlook.Identificar y asignar al técnico correspondiente para realizar visitas a clientes y gestiones relacionadas con proyectos de instalación de equipos o demos.Crear nuevos clientes en Salesforce, verificando primero si ya existen en la base de datos; de no ser así, enviar el formulario “Cliente nuevo HC”, recibir la información completada, solicitar el número de cliente, crear la cotización, enviarla al cliente y generar el servicio una vez aprobada.Coordinar el recogido, movimiento o mudanza de equipos, demos o loaners, lo que incluye llamar al cliente, asignar el trabajo al técnico, crear el servicio en Salesforce, cerrar el ciclo en Acumatica y facturar según corresponda.Gestionar reclamaciones bajo garantía con suplidores, tanto de piezas como de servicios, registrando la información en los portales de suplidores, notificando por correo electrónico, coordinando con técnicos y preparando las órdenes de piezas y solicitudes de ventas, siguiendo el proceso establecido.Asegurar el cumplimiento de las instrucciones, guías y especificaciones provistas por el personal de la División en la ejecución de las tareas de coordinación.Procesar las ventas de equipos verificando la base instalada del suplidor, registrando al cliente en el portal “PEGA” cuando sea necesario, y comunicando la información correspondiente al suplidor y al grupo “Base Instalada” de GE.Crear piezas nuevas en la plataforma de Acumatica.Notificar a los clientes sobre “recalls” de equipos, coordinar el trabajo del técnico, enviar la Read Less
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B

Inventory Analyst

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 01/11/2025

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Job DescriptionJob Description:\n\nGENERAL JOB INFORMATION JOB TITLE:... Read More

Job DescriptionJob Description:\n\nGENERAL JOB INFORMATION JOB TITLE: Inventory AnalystDEPARTMENT / UNIT: PurchasingIMMEDIATE SUPERVISOR: Purchasing ManagerCLASSIFICATION: Non-Exempt NATURE OF THE POSITION Ensure the organization’s competitive advantage through product availability. Analyze product forecasts and actual movement, among other initiatives that result in cost reduction to increase departmental efficiency. Timely manage reporting needs and information requests received by the Purchasing Department. ESSENTIAL DUTIES AND RESPONSIBILITIESAnalyze product movements using various methods, including but not limited to Acumatica consumption reports, to identify product trends and maintain safety stock.Update results in the Acumatica system after analyzing product movement to support Buyers in placing orders and coordinate with Sales units to determine if any product should be deactivated or reclassified (A, B, or C).Analyze suppliers and proactively identify reasons for fluctuations, refer findings to the Purchasing Manager and Buyers, and make necessary changes in Acumatica.Periodically review safety stock and item classifications (A, B, or C), evaluating sales variations and maintaining timely communication with designated personnel in Diagnostic Sales, Specialized Sales, Application Specialists, and Supply Chain departments to facilitate necessary adjustments and updates in Acumatica.Analyze sales history for diagnostic and specialized sales lines, hospital sales, and projections from Customer Service and Project Management departments. This includes consumption analysis based on equipment/product sales and creating/updating sales forecasts to send to suppliers, ensuring accurate production quantities and avoiding stockouts.Create new items in Acumatica, maintain existing items, and deactivate discontinued items as requested by the Sales department. This includes adding, reviewing, and redefining item descriptions per established standards, verifying unit accuracy, and alerting operational areas as needed.Update the Excel safety stock report with changes in key inventory indicators, focusing on consumption, handling, waste, and inventory controls.Analyze and establish parameters for data included in the safety stock report, such as demand fluctuations, seasonal variations, operational efficiencies, and potential improvement areas.Conduct weekly cycle counts, generate reports, count items, identify discrepancies, and notify the Logistics department of results.Participate in general inventories, physical cycle and annual inventories across warehouses, and investigate, analyze, and document inventory discrepancies and adjustments in Acumatica.Investigate, analyze, and document inventory discrepancies and corresponding adjustments, and communicate results to the Logistics department, whether due to cycle counts, Compliance and Quality findings, or merchandise receipt.Update product maintenance in Acumatica to ensure all inventory data is accurate and complete, as requested by the Compliance and Quality Department, Sales, or Purchasing Manager.Actively contribute to maintaining the company’s mission and achieving its vision; exemplify the culture of efficiency, Bionuclear’s values, and principles of high-quality internal and external customer service through performance and conduct. INCIDENTAL DUTIES AND RESPONSIBILITIESCoordinate and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.Perform various departmental administrative tasks such as: making and answering phone calls, taking and referring messages; producing, photocopying, scanning, and filing documents; scheduling and taking meeting minutes, sending and responding to emails, handling departmental correspondence, booking meeting/training rooms, requesting office supplies, among others.Immediately communicate to the Purchasing Manager any findings, delays, or situations that disrupt or may disrupt normal operations or order processing.Develop expertise in maximizing the use of tools such as Acumatica and Salesforce to identify, recommend to the Purchasing Manager and Senior Supply Chain Manager, and implement approved automations to eliminate manual steps and streamline work.Ensure synergy and timely, responsible, and fluid communication with departments involved in Supply Chain operations.Perform other tasks as needed. ACADEMIC PREPARATION Associate Degree in Business Administration or a related field. An Associate Degree in a non-related field may be validated if the candidate has two or more years of related experience. PROFESSIONAL EXPERIENCE Minimum of one year of experience in a similar position or related tasks. JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED TO PERFORM THE JOBExcellent customer service skills (external and internal)Strong sense of urgencyAbility to interact with individuals at all organizational levelsProficiency in basic math (addition, subtraction, multiplication, and division)Strong ability to analyze data, processes, and draw conclusionsAttention to detail and ability to detect errors and omissionsKnowledge of inventory techniquesTeamwork skillsAbility to work under deadlines and pressureAbility to multitaskAbility to achieve results with minimal supervisionGood emotional managementStrong verbal and written communication skills in English and SpanishProficiency in Windows applications (Excel and Outlook)Availability to work on holidays, weekends, and extended hours DISCLAIMER CLAUSE The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the duties, tasks, and responsibilities of the role. Additional tasks may be added or existing ones modified as stipulated by the company. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities __________________________________________________________________________________________________________________________________________________________________________________ Datos generales del puesto Título del puesto Analista de Inventario Departamento / Unidad Compras Supervisor(a) inmediato(a) Gerente de Compras Clasificación No exento Naturaleza del puesto Asegurar la ventaja competitiva de la organización mediante la disponibilidad de productos. Analizar las proyecciones y el movimiento real de los productos, entre otras iniciativas que resulten en reducción de costos para aumentar la eficiencia del departamento. Manejar oportunamente las necesidades de informes y requisiciones de información recibidas en el departamento de Compras. Deberes y responsabilidades esenciales del puestoAnalizar los movimientos de los productos utilizando diversos métodos, entre estos, pero no se limita a, los reportes de consumo de Acumatica para identificar los movimientos de los productos y mantener el “safety stock”. Actualizar los resultados en el sistema de Acumatica luego de realizar el análisis del movimiento de los productos, con el fin de apoyar a los Compradores en la colocación de órdenes y con las unidades de Ventas para asegurar si hay algún producto que debe ser inactivado o cambiado de clasificación A, B o C. Analizar los suplidores e identificar de manera proactiva las razones de las fluctuaciones, referir los hallazgos al Gerente de Compras y a los Compradores al igual de hacer los cambios en sistema de Acumatica de ser necesarios.Revisar periódicamente el “safety stock” y las clasificaciones A, B o C de los artículos. Esto implica, pero no se limita a, evaluar las variaciones en las ventas de cada producto, tanto incrementos como disminuciones o ningún movimiento y mantener una comunicación oportuna con el personal designado en los departamentos de Ventas Diagnósticas, Ventas Especializadas, Especialistas de Aplicaciones y Cadena de Suministro para facilitar los ajustes necesarios en las clasificaciones A, B y C, determinar ventas especiales u otras estrategias, así como para actualizar y calendarizar la información en el sistema de Acumatica según corresponda. Analizar el historial de ventas, para las líneas de ventas diagnóstico y especializadas, hospitalaria y las proyecciones presentadas por los departamentos de Atención al Cliente y Gerencia de Proyectos. Esto incluye el análisis del consumo a base de las ventas de los equipos o productos y la creación y/o actualización de las proyecciones de ventas (“forecast”), entiéndase lo que se necesitará ordenar en los próximos meses y enviarlos a los suplidores para garantizar que las cantidades de producción sean las más precisas posibles, evitando la falta de mercancía al momento de realizar los pedidos.Crear artículos nuevos en el sistema de Acumatica, mantenimiento de los artículos existentes y la desactivación de los artículos descontinuados, según solicitado por el departamento de Ventas. Esto incluye, pero sin limitarse a, la adición, revisión y/o redefinición de las descripciones de los artículos conforme la estandarización establecida, verificar y asegurar la precisión de las unidades de medidas y alertar a las áreas operacionales que sean requeridas para la administración correcta.Actualizar el reporte de “safety stock” en Excel con los cambios en los indicadores clave de inventarios, con énfasis en aspectos como el consumo, manejo, desperdicio y controles de inventarios. Analizar y estableces parámetros de la data que se incluye en el reporte de “safety stock” como fluctuaciones en la demanda, variaciones estacionales, eficiencias operativas y posibles áreas de mejora, entre otros. Realizar el proceso de conteo cíclico semanal, realizando el reporte, conteo e identificación de discrepancia para notificar los resultados al departamento de Logística. Participar en los inventarios generales, proceso de inventarios físicos cíclicos y anuales en los diferentes almacenes, además de investigar, analizar y documentar las discrepancias en el inventario y los ajustes correspondientes en el sistema de Acumatica.Realizar la investigación, análisis y documentación de discrepancias en el inventario y sus ajustes correspondientes y comunicar el resultado al departamento de Logística, ya sean por inventarios cíclicos, señalamientos de Cumplimiento y Calidad y/o en el recibo de la mercancía.Actualizar en el sistema de Acumatica los mantenimientos a los productos en el inventario para garantizar que todos los datos estén correctos y completos según solicitado por el Departamento de Cumplimiento y Calidad, Ventas o el Gerente de Compras.Aportar activamente al mantenimiento de la misión y al logro de la visión de la compañía; y ejemplificar con su desempeño y conducta la filosofía de la cultura de eficiencia, los valores de Bionuclear y los principios de un servicio al cliente interno y externo de la más alta calidad. Deberes y responsabilidades incidentales del puestoCoordinar y/o participar en reuniones de trabajo, comités operacionales y/o corporativos, actividades de desarrollo de personal, eventos corporativos, entre otros.Realizar diferentes tareas administrativas del departamento tales como: Hacer y responder llamadas telefónicas, tomar y referir mensajes; producir, fotocopiar, escanear y archivar documentos; calendarizar y tomar minutas de reuniones, emitir y responder oportunamente correos electrónicos, manejar la correspondencia del departamento dentro y fuera de la empresa, separar salones de reunión y/o de adiestramientos, hacer requisiciones de materiales de oficinas para el departamento, entre otros.Comunicar de manera inmediata al Gerente de Compras, sobre hallazgos, retrasos o situaciones que alteren o provoquen alguna alteración en el flujo normal de las operaciones y/o en el proceso de las órdenes colocadas.Desarrollar una especialidad en la maximización del uso de las herramientas, tales como Acumatica y Salesforce, para identificar, recomendar al Gerente de Compras y al Gerente Senior de Cadena de Suministro, e implementar las automatizaciones aplicables para eliminar pasos manuales y agilizar el trabajo conforme sean aprobadas.Asegurar el mantenimiento de una sinergia y comunicación oportuna, responsable y fluida con los departamentos que componen las operaciones de Cadena de Suministro.Otras tareas, según sean necesarias. Preparación AcadémicaGrado Asociado en Administración de Empresas o campo relacionado.Se puede convalidar que el Grado Asociado no sea en el campo relacionado si el candidato posee dos años o más de experiencia relacionada. Experiencia ProfesionalExperiencia mínima de un año en un puesto similar o tareas relacionadas. Competencias del TrabajoConocimientos, destrezas, habilidades y aptitudes necesarias para desempeñar el puesto:Excelentes destrezas de servicio al cliente (externo e interno)Gran sentido de urgenciaHabilidad para relacionarse con personas de todos los niveles jerárquicosDominio de matemáticas (suma, resta, multiplicación y división)Gran capacidad para analizar datos, procesos y deducir conclusionesAtención al detalle y capacidad para detectar errores y omisionesConocimiento en técnicas de inventarioHabilidad para trabajar en equipoHabilidad para trabajar con fechas límites y bajo presiónHabilidad para trabajar varias tareas simultáneamenteHabilidad para lograr resultados con mínima supervisiónBuen manejo de sus emocionesBuenas destrezas de comunicación verbal y escrita en inglés y españolDominio de las aplicaciones de Windows (Excel y Outlook)Disponibilidad para trabajar días feriados, fines de semana y horarios extendidos Cláusula de SalvedadLa información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. Su contenido no debe interpretarse como un inventario exhaustivo de todas las funciones, tareas y responsabilidades del puesto. Otras tareas podrían ser añadidas o las existentes podrían ser modificadas según lo estipule la compañía. Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad.” Patrono con igualdad de oportunidades en el empleo. Todos(as) los(las) solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física Read Less
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B

Specialist Coordinator

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 23/10/2025

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Job DescriptionJob Description:\n\nGENERAL POSITION INFORMATIONJOB TIT... Read More

Job DescriptionJob Description:\n\nGENERAL POSITION INFORMATIONJOB TITLE: Applications Specialists CoordinatorDEPARTMENT / UNIT: Applications SpecialistsIMMEDIATE SUPERVISOR: Applications Specialists SupervisorCLASSIFICATION: Non-Exempt POSITION NATURE Provide administrative support and coordinate certain processes related to the daily operations of the Applications Specialists department. ESSENTIAL DUTIES AND RESPONSIBILITIESReceive information from other departments, channel it to the Applications Specialists for analysis, and ensure the operational area receives a response to their request.Create, assign, coordinate, invoice, and close the department’s service calls in Salesforce.Prepare quotations for products and services requested by clients and provide necessary follow-up for approval and/or changes.Invoice products and services in Acumatica according to client-approved quotations.Provide guidance regarding the company’s products and services to existing and prospective clients.Verify supplier website information to keep technical documents, such as Inserts and Safety Data Sheets, updated for client provision.Maintain and update in Excel the inventory of loaner equipment and their exact locations.Ensure the department is stocked with necessary office supplies.Reserve and oversee the proper use of meeting and training rooms: “Theoretical Training Room” and “Hands-On Training Room.”Coordinate department-sponsored activities and training sessions following the activity coordination procedure, including but not limited to preparing literature, giveaways, ordering and managing meals and refreshments, and arranging parking.Update and submit monthly reports on product lines and equipment handled by the Applications Specialists to the Applications Specialists Supervisor and Senior Strategic Service Manager.Perform departmental administrative tasks, including but not limited to making and answering phone calls, taking and referring messages, copying, digitizing and filing documents, distributing and handling correspondence, among others.Actively contribute to maintaining the company’s mission and achieving its vision; exemplify through performance and conduct the efficiency culture, Bionuclear’s values, and principles of the highest quality internal and external customer service. INCIDENTAL DUTIES AND RESPONSIBILITIESLabel and prepare tubes for aliquot processing as needed.Coordinate equipment shipments requiring manufacturer repair through an external courier.Support the Administration department by covering the Reception area during the receptionist’s break or as needed.Support the Project Management department by covering the Project Management Specialist as needed.Perform tasks related to coordinating official activities approved by the immediate supervisor in support of other departments.Prepare department statistics reports as requested.Review and send training certificates prepared by the Specialists to clients.Perform administrative tasks in support of other departments, such as Technical Services and Project Management.Coordinate meals and snacks for employee, client, supplier, and visitor activities organized by the company, on or off-site, and coordinate pick-up with the Administration department.Gather information for presentations or reports requested by the Supervisor or Senior Strategic Service Manager.Create reports/dashboards in Salesforce as requested by the supervisor.Coordinate, receive, and attend to visitors.Contact clients to complete service satisfaction surveys using the Forms platform.Perform operational tasks as delegated to fulfill action plans of the Senior Strategic Service Manager.Send data to be processed by external resources as assigned by the Applications Specialists Supervisor and/or Senior Strategic Service Manager.Contact the Buyer for information on backordered products.Contact the Audit supplier to gather information regarding product availability.Maintain updated information on Applications Specialists and suppliers in the OneDrive folder named Supplier Directory.Create equipment installed by the Applications Specialists in the Salesforce platform.Coordinate, attend, and/or participate in work meetings, operational and/or corporate committees, personnel development activities, corporate events, among others.Make flight and hotel reservations for the Specialists group as needed.Perform other tasks as assigned. EDUCATIONAL BACKGROUND Associate’s degree or two years of university studies in Business Administration, Office Administration, Secretarial Studies, or a related field. PROFESSIONAL EXPERIENCE Minimum of more than one year of experience performing functions in a similar position. JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND ATTRIBUTES REQUIRED TO PERFORM THE JOBExcellent customer service skills (both external and internal)Strong sense of urgencyAbility to interact professionally with individuals at all organizational levelsAttention to detail and ability to identify errors and omissionsTeamwork skillsAbility to work under deadlines and pressureAbility to handle multiple tasks simultaneouslyResults-orientedGood emotional intelligenceProfessional, courteous, and friendly demeanorStrong verbal and written communication skills in English and SpanishProficiency in Windows applications (Word, Excel, Outlook, and PowerPoint)Availability to work on holidays, weekends, and extended hours DISCLAIMER CLAUSE The information provided herein summarizes the general nature of the competencies and the level of complexity of the functions established for personnel in this position. Its content should not be interpreted as an exhaustive inventory of all the duties, tasks, and responsibilities of the position. Other tasks may be added, or existing tasks may be modified as stipulated by the company. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. EEO/Affirmative Action for Veterans/Workers with Disabilities Datos generales del puesto Coordinador de Especialistas de Aplicaciones Especialistas de Aplicaciones Supervisor de Especialista de Aplicaciones No exento Naturaleza del puesto Dar apoyo administrativo y coordinar ciertos procesos propios a las operaciones diarias del departamento de Especialistas de Aplicaciones. Deberes y responsabilidades esenciales del puestoRecibir la información proveniente de otros departamentos, canalizando la misma con los Especialistas de Aplicaciones para su análisis y asegurar que el área operacional reciba la respuesta a su solicitud. Crear, asignar, coordinar, facturar y cerrar las llamadas de servicio del departamento en Sales Force. Preparar cotizaciones de productos y servicios solicitados por los clientes y brindar el seguimiento necesario a los clientes para aprobación y/o cambios. Facturar en Acúmatica productos y servicios según las cotizaciones aprobadas por los clientes.Proveer orientación acerca de los servicios y productos ofrecidos por la compañía a clientes existentes y prospectivos. Verificar la información de la página web de los suplidores, para mantener la información actualizada de los documentos técnicos como: “Inserts” y “Safety Data Sheets” para proveerlos a los clientes. Llevar un registro en Excel y su actualización del inventario de los equipos prestados (“loaners”) y sus ubicaciones exactas. Mantener abastecido el departamento de los materiales de oficina necesarios. Reservar y velar por el buen uso de los salones de reunión y adiestramientos: “Theorical Training Room” y “Hands On Training Room”.Coordinar las actividades y adiestramientos auspiciados por el departamento de Especialistas de Aplicaciones, siguiendo el procedimiento de coordinación de actividades. Incluyendo, pero no limitándose a, la preparación de literatura, “giveaways”, ordenar y gestionar las comidas y refrigerios, estacionamiento. Actualizar y someter mensualmente el informe de líneas de productos y equipos trabajados por las Especialistas de Aplicaciones a la Supervisora de Especialista de Aplicaciones y Gerente Senior de Servicio Estratégico. Realizar el trabajo administrativo del departamento, lo que incluye, pero no se limita a, generar y contestar llamadas telefónicas, tomar y referir mensajes, sacar copias, digitalizar y archivar documentos, distribuir y manejar la correspondencia, entre otros.Aportar activamente al mantenimiento de la misión y al logro de la visión de la compañía; y ejemplificar con su desempeño y conducta la filosofía de la cultura de eficiencia, los valores de Bionuclear y los principios de un servicio al cliente interno y externo de la más alta calidad. Deberes y responsabilidades incidentales del puestoRotular y preparar los tubos para el procesamiento de las alícuotas según la necesidad Gestionar a través de un carrero externo el envío de los equipos que necesitan reparación del manufacturero. Brindar apoyo al departamento de Administración cubriendo la Recepción durante el período de tomar alimentos de la Recepcionista o según se presente la necesidad.Brindar apoyo al departamento de Gerencia de Proyecto cubriendo a la Especialista de Gerencia de Proyecto según se presente la necesidad.Realizar tareas propias a la coordinación de actividades oficiales y aprobadas por el supervisor inmediato en apoyo a otros departamentos. Preparar informes sobre las estadísticas del departamento según sea solicitado. Revisar y enviar los certificados de adiestramientos preparados por los Especialistas a los clientes. Realizar tareas administrativas como apoyo a otros departamentos como lo son: Servicios Técnicos y Gerencia de Proyectos.Coordinar los alimentos y meriendas para las actividades de empleados, clientes, suplidores y visitantes que realice la compañía, en o fuera de sus instalaciones físicas y coordinar el recogido con el departamento de Administración.Recopilar información para presentaciones o reportes solicitado por la supervisora o Gerente Sénior de Servicio Estratégico.Crear reportes/dashboards en Sales Force solicitado por el supervisor.Coordinar, recibir y atender visitas. Contactar al cliente para completar las encuestas de satisfacción en el servicio utilizando la plataforma de Forms.Realizar tareas operacionales según se le delegue para el cumplimiento de los planes de acción del Gerente Senior de Servicio Estratégico. Enviar la data a ser trabajada por recursos externos según asignado por la Supervisora de Especialistas de Aplicaciones y/o la Gerente Sénior de Servicio Estratégico.Contactar al Comprador para obtener información de los productos en “Back orders”.Contactar al suplidor Audit para recopilar la información relacionada sobre la disponibilidad de los productos. Mantener actualizada la información de los Especialistas de Aplicaciones y suplidores en la carpeta denominada Directorio de suplidores en One Drive.Crear los equipos que instalen los Especialista de Aplicaciones en la plataforma de Salesforce.Coordinar, asistir y/o participar en reuniones de trabajo, comités operacionales y/o corporativos, actividades de desarrollo de personal, eventos corporativos, entre otros.Realizar reservaciones de vuelos y hoteles para el grupo de Especialistas según sea necesario. Otras tareas, que le sean asignadas. Preparación académica Grado Asociado o dos años universitarios en Administración de Empresas, Administración de Oficinas, Secretarial o campo relacionado. Experiencia Profesional Experiencia mínima de más de un año realizando funciones en un puesto similar. Competencias del trabajo Conocimientos, destrezas, habilidades y aptitudes necesarias para desempeñar el puestoExcelentes destrezas de servicio al cliente (externo e interno)Gran sentido de urgenciaHabilidad para relacionarse profesionalmente con personas de todos los niveles jerárquicosAtención al detalle y capacidad para detectar errores y omisionesHabilidad para trabajar en equipoHabilidad para trabajar con fechas límites y bajo presiónHabilidad para trabajar varias tareas simultáneamenteHabilidad para lograr resultados Buen manejo de sus emocionesProyección profesional, cordial y amable Buenas destrezas de comunicación verbal y escrita en inglés y españolDominio de las aplicaciones de Windows (Word, Excel, Outlook y PowerPointDisponibilidad para trabajar días feriados, fines de semana y horarios extendidos Cláusula de salvedad La información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. Su contenido no debe interpretarse como un inventario exhaustivo de todas las funciones, tareas y responsabilidades del puesto. Otras tareas podrían ser añadidas o las existentes podrían ser modificadas según lo estipule la compañía. Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad. Patrono con igualdad de oportunidades en el empleo. Todos(as) los(las) solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física o mental. IOE/Acción Afirmativa para Veteranos(as)/Personas con Discapacidad. Read Less
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B

BUYER

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 01/10/2025

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Job DescriptionJob DescriptionGENERAL JOB INFORMATION JOB TITLE: Buyer... Read More

Job DescriptionJob Description
GENERAL JOB INFORMATION
JOB TITLE: Buyer
DEPARTMENT: Purchasing
IMMEDIATE SUPERVISOR: Purchasing Supervisor
CLASSIFICATION: Non-Exempt
JOB NATURE
Responsible for purchasing company inventory products to ensure operational needs are met, taking into consideration price, quantity, quality, and delivery method, while ensuring continuity of supply.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Evaluate and confirm that requisitions are complete and properly approved.Generate purchase orders according to needs and/or requested orders.Confirm purchase orders and follow up on the estimated delivery time.Maintain estimated delivery dates updated in the system.Immediately inform the Supervisor of delays, changes, or situations that alter or cause a change in the forecasted delivery date.Timely communicate to the relevant departments any changes and/or supply issues that may impact operations and/or their orders.Analyze the “backorder” list to identify products to be ordered according to their classification.Analyze product purchasing needs based on inventory levels.Create items in the system and keep them updated with description, costs, and sales prices.Perform landed cost analysis of products.Contact suppliers to handle issues regarding price, quality, delivery, and/or billing.Provide administrative support to department operations, including but not limited to answering calls, taking messages, making copies, maintaining updated digital files, coordinating meetings, among other related tasks.Actively contribute to maintaining the company’s mission and achieving its vision; and exemplify through performance and conduct the philosophy of the culture of efficiency, Bionuclear’s values, and the principles of providing the highest quality customer service, both internal and external.
INCIDENTAL DUTIES AND RESPONSIBILITIES
Generate claims to suppliers as required.Generate claims to suppliers for warranties on defective merchandise received and provide the necessary follow-up until receiving a replacement or credit for the product.Work on suppliers’ quarterly forecasts.Prepare reports as required.Coordinate and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.Other tasks, as needed.
EDUCATION AND EXPERIENCE
Associate Degree in Business Administration, or equivalent university credits, or related field, and two years of experience in a similar position.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes required to perform the position:
Excellent customer service skills (external and internal)Strong sense of urgencyAbility to interact with individuals at all organizational levelsBasic math skills (addition, subtraction, multiplication, and division)Ability to analyze data, processes, and draw conclusionsAttention to detail and ability to detect errors and omissionsBasic knowledge of inventory techniquesTeamwork skillsAbility to work with deadlines and under pressureAbility to manage multiple tasks simultaneouslyAbility to achieve results with minimal supervisionGood emotional managementStrong verbal and written communication skills in English and SpanishProficiency in Windows applications (Word, Excel, Outlook, and PowerPoint)Availability to work on holidays, weekends, and extended hours
DISCLAIMER
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Other duties may be added, or existing ones may be modified as stipulated by the company.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
EEO/Affirmative Action for Veterans/Workers with Disabilities
______________________________________________________________________________________________

DEPARTAMENTO DE RECURSOS HUMANOS
Descripción de puesto

Nota general: La utilización en este documento de los términos “empleado” y “supervisor”, así como todo artículo, adjetivo y pronombre correspondiente, es genérica e incluye tanto al sexo femenino como al masculino.
Datos generales del puesto
Título del puesto
Comprador
Departamento
Compras
Supervisor inmediato
Supervisor de Compras
Clasificación
No exento
Naturaleza del puesto
Responsable de la compra de productos del inventario de la compañía, para garantizar que las necesidades operacionales sean satisfechas, teniendo en cuenta el precio, la cantidad, calidad y método de entrega asegurando la continuidad del suministro.
Deberes y responsabilidades esenciales del puesto
Evaluar y confirmar que las requisiciones estén completas y debidamente aprobadas. Generar órdenes de compra de acuerdo con las necesidades y/o pedidos solicitados. Confirmar órdenes de compra y brindar seguimiento al tiempo estimado de entrega.Mantener las fechas de entrega estimadas actualizadas en el sistema. Comunicar de manera inmediata a su Supervisor sobre retrasos, cambios o situaciones que alteren o provoquen un cambio en la fecha pronosticada de entrega.Comunicar oportunamente a los departamentos pertinentes sobre cambios y/o problemas de suministros que puedan impactar la operación y/o de sus órdenes. Analizar la lista de “back orders” para la identificación de productos a ordenar de acuerdo con su clasificación. Analizar las necesidades de compra de productos según los niveles de inventario. Crear ítems en el sistema y mantenerlo actualizado según su descripción, costos y precios de venta.Realizar análisis de costo final del producto (landed cost).Contactar a suplidores para manejar problemas de precio, calidad, entrega y/o facturación. Dar apoyo administrativo a las operaciones del departamento. Esto incluye, pero no se limita a contestar llamadas, tomar mensajes, sacar copias, mantener actualizado el archivo digital, coordinar reuniones, entre otras tareas relacionadas. Aportar activamente al mantenimiento de la misión y al logro de la visión de la compañía; y ejemplificar con su desempeño y conducta la filosofía de la cultura de eficiencia, los valores de Bionuclear y los principios de un servicio al cliente interno y externo de la más alta calidad.
Deberes y responsabilidades incidentales del puesto
Generar las reclamaciones requeridas a suplidores.Generar reclamaciones a suplidores por garantías de mercancía recibida con defectos y proveer el seguimiento necesario hasta recibir reemplazo o crédito por el producto. Trabajar el “forecast” trimestral de los suplidores. Preparar informes según requeridos. Coordinar y/o participar en reuniones de trabajo, comités operacionales y/o corporativos, actividades de desarrollo de personal, eventos corporativos, entre otros.Otras tareas, según sean necesarias.
Contactos del trabajo
Contactos internos
Supervisor de ComprasGerente de Logística y Compras Supervisor de LogísticaCompradores, Coordinador de Tráfico y ComprasPersonal adscrito al departamento de Ventas Personal adscrito al departamento de Finanzas Personal adscrito al departamento de AdministraciónOtros
Contactos externos
Suplidores Carreros
Impacto del puesto para la organización
De no efectuarse adecuadamente las tareas antes descritas, podrían afectarse: las operaciones de los clientes, el flujo normal de las operaciones cotidianas y la calidad del servicio de excelencia que se requiere brindar a los clientes, y por consiguiente el logro de los resultados de la empresa y su salud financiera.
Responsabilidades de supervisión
No realiza funciones de supervisión.
Preparación académica y Experiencia
Grado Asociado en Administración de Empresas, o equivalente en créditos universitarios, o área relacionada y dos años de experiencia en puesto similar.
Competencias del trabajo
Conocimientos, destrezas, habilidades y aptitudes necesarias para desempeñar el puesto
Excelentes destrezas de servicio al cliente (externo e interno)Gran sentido de urgenciaHabilidad para relacionarse con personas de todos los niveles jerárquicosDestrezas básicas de matemáticas (suma, resta, multiplicación y división)Capacidad para analizar datos, procesos y deducir conclusiones Atención al detalle y capacidad para detectar errores y omisionesConocimiento básico en técnicas de inventarioHabilidad para trabajar en equipoHabilidad para trabajar con fechas límites y bajo presiónHabilidad para trabajar varias tareas simultáneamenteHabilidad para lograr resultados con mínima supervisiónBuen manejo de sus emocionesBuenas destrezas de comunicación verbal y escrita en inglés y españolDominio de las aplicaciones de Windows (Word, Excel, Outlook y PowerPoint) Disponibilidad para trabajar días feriados, fines de semana y horarios extendidos
Preparación académica y Experiencia
Grado Asociado en Administración de Empresas, o equivalente en créditos universitarios, o área relacionada y dos años de experiencia en puesto similar.
Competencias del trabajo
Conocimientos, destrezas, habilidades y aptitudes necesarias para desempeñar el puesto
Excelentes destrezas de servicio al cliente (externo e interno)Gran sentido de urgenciaHabilidad para relacionarse con personas de todos los niveles jerárquicosDestrezas básicas de matemáticas (suma, resta, multiplicación y división)Capacidad para analizar datos, procesos y deducir conclusiones Atención al detalle y capacidad para detectar errores y omisionesConocimiento básico en técnicas de inventarioHabilidad para trabajar en equipoHabilidad para trabajar con fechas límites y bajo presiónHabilidad para trabajar varias tareas simultáneamenteHabilidad para lograr resultados con mínima supervisiónBuen manejo de sus emocionesBuenas destrezas de comunicación verbal y escrita en inglés y españolDominio de las aplicaciones de Windows (Word, Excel, Outlook y PowerPoint) Disponibilidad para trabajar días feriados, fines de semana y horarios extendidos
Cláusula de salvedad
La información aquí contenida resume la naturaleza general de las competencias y el grado de complejidad de las funciones establecidas para el personal que desempeña este puesto. Su contenido no debe interpretarse como un inventario exhaustivo de todas las funciones, tareas y responsabilidades del puesto. Otras tareas podrían ser añadidas o las existentes podrían ser modificadas según lo estipule la compañía.

Somos un patrono con Igualdad de Oportunidades en el Empleo y tomamos acción afirmativa para reclutar Veteranos(as) Protegidos(as) y Personas con Discapacidad.
Patrono con igualdad de oportunidades en el empleo. Todos(as) los(las) solicitantes calificados(as) recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, estatus como veterano(a) protegido(a) o discapacidad física o mental. IOE/Acción Afirmativa para Veteranos(as)/Personas con Discapacidad.
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B

Tax Accountant

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 06/09/2025

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Job DescriptionJob DescriptionJob Title: Tax Accountant Department: Fi... Read More

Job DescriptionJob Description
Job Title: Tax Accountant
Department: Finance
Immediate Supervisor: Chief Financial Officer
Classification: Exempt
POSITION SUMMARY
Ensure the company’s tax compliance at all levels: municipal, state, and federal. Guarantee proper handling of tax obligations related to the sale and distribution of equipment and products, keeping the company current with applicable regulations and contributions. This role is key to preventing tax risks and strategically optimizing the tax burden.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Prepare and file state, federal, and municipal tax returns, including Sales and Use Tax (SUT/IVU), withholdings, Municipal License Tax, and CRIM property tax.Ensure compliance with Puerto Rico and federal tax laws applicable to our sales, service, and distribution operations.Calculate and record monthly and annual tax provisions.Reconcile accounts related to taxes (taxes payable, SUT, etc.).Assist in annual tax planning and preparation of quarterly estimates, such as:Preparing projections of tax liabilities based on estimated revenues, deductible expenses, and applicable credits.Performing comparative analyses between taxes paid in previous fiscal years and current year projections.Calculating quarterly estimated payments required by Puerto Rico Treasury (Hacienda) and the IRS, considering possible underpayment penalties.Consolidating accounting information necessary to support strategic tax decisions.Participate in budget review meetings with the Accounting Supervisor, Controller, and/or CFO to align tax planning with the company’s financial goals.Monitor and analyze changes in tax legislation that may impact distributed products.Maintain organized and updated files of all relevant tax documentation.Collaborate with external auditors and regulatory agencies during tax audits or inspections.Identify legitimate tax-saving opportunities applicable to the business model.Document and implement internal procedures related to tax compliance.Personally visit government agencies such as the Puerto Rico Treasury Department, CRIM, and municipal offices to investigate, clarify, or resolve inconsistencies, errors, debt collections, or debt notifications.Carry out tax-related transactions on behalf of the company and affiliated entities.Safeguard data integrity and operational continuity by handling and maintaining under strict confidentiality all sensitive and confidential information not published or not authorized for access without the explicit prior authorization of the CFO.Actively contribute to maintaining the company’s mission and achieving its vision, exemplifying through performance and conduct the efficiency-driven culture, Bionuclear’s values, and the principles of the highest quality internal and external customer service.
INCIDENTAL DUTIES AND RESPONSIBILITIES
Prepare tax-related journal entries during monthly and annual closing processes.Participate in creating internal presentations or informational materials for training on relevant tax topics.Generate periodic reports on taxes paid, pending, and provisions recorded.Prepare detailed analyses of tax variances month-to-month or quarter-to-quarter.Prepare tax compliance reports by jurisdiction (municipal, state, federal).Consolidate documentary evidence (compliance certificates, filed tax returns, payment receipts) for presentation to management and/or auditors.Maintain organized digital files to facilitate audits or internal reviews.Validate required tax documentation in contracts or bids with public or private entities.Coordinate analysis of the tax impact of new contracts, distribution agreements, or introduction of tax-exempt or specially treated products.Serve as backup support for the Accounting Supervisor as needed.Coordinate and/or participate in work meetings, operational and/or corporate committees, staff development activities, corporate events, among others.Perform other duties as necessary.
EDUCATION
Bachelor’s degree in Business Administration with a concentration in Accounting or Finance.
Continuing education in taxation.
EXPERIENCE
Minimum of three years of experience performing similar functions with tax responsibilities, including preparation of municipal licenses, SUT, and state and federal tax returns.
JOB COMPETENCIES
Knowledge, Skills, Abilities, and Aptitudes Required to Perform the Job:
Strong command of accounting tools and Microsoft Windows applications: Word, Excel, Outlook, and PowerPoint, especially Excel at intermediate or advanced level.Knowledge of the full accounting cycle.In-depth knowledge of Puerto Rico tax legislation.Excellent verbal and written communication skills in English and Spanish.Excellent internal and external customer service skills.Strong teamwork skills.Ability to interact with individuals at all organizational levels.Ability to achieve results with minimal supervision.Ability to work under pressure.Ability to prioritize tasks.Ability to handle multiple tasks simultaneously and meet deadlines.Capacity to follow up professionally and achieve expected results.Analytical skills to assess data and processes and draw conclusions.Ability to maintain discretion and confidentiality.Strong mathematical and accounting skills.Attention to detail and ability to detect errors and omissions.Good emotional self-management.Strong sense of urgency, duty, and responsibility.Adaptability to change.Availability to work holidays, weekends, and extended hours.
DISCLAIMER
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions assigned to personnel in this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added, or existing ones modified, as stipulated by the company.

“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
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B

Billing Technician

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 22/08/2025

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Job DescriptionJob DescriptionJob Title: Billing TechnicianDepartment... Read More

Job DescriptionJob Description
Job Title: Billing Technician
Department / Unit: LabInfo / Billing
Immediate Supervisor: Administrative Manager
Classification: Non-exempt
Nature of the Position: Serve as an expert in the LabInfo billing system for clients. Perform technical work aimed at implementing, guiding, training, identifying, managing, and resolving service queries and/or requests related to the billing of laboratory services. Make referrals as required to the corresponding units.
Essential Duties and Responsibilities:
Attend to calls from, and/or generate calls to, clients who generate service calls to identify and diagnose the problem with the billing module and determine if the service will be performed remotely or on-site. Services may include, but are not limited to:Updating the module according to billing changes issued by insurance companies.Creating and configuring directories for submissions to insurers.Configuring form 1500.Configuring billing files.Detecting patient entry errors.Supporting the reconciliation and re-billing process for clients. This includes, but is not limited to:Verifying that the required steps are followed or have been followed.Detecting errors and correcting them and/or escalating and collaborating with the personnel responsible for correcting them.Explaining the resolution to the client.Feeding the billing module in all areas when new installations are made. These tasks may include, but are not limited to:Installing diagnostic codes.Entering information related to insurance companies.Creating covers and their respective rates.Configuring CPT codes.Training new clients on the billing module.Training clients when updates and revisions ("updates" and "upgrades") related to the billing module are made.Preparing and delivering a detailed report daily on the tasks performed during the shift.Completing the ISO form when a service is executed to be billed.Establishing and maintaining responsible, honest, timely, professional, and courteous communication with supervisors, coworkers within and outside the department, clients, consultants, contractors, and any other person related to the service delivery.Actively contributing to cultural transformations, as well as maintaining the company's mission and achieving its vision; exemplifying through performance and conduct the philosophy of efficiency culture, company values, and principles of high-quality internal and external customer service.
Incidental Duties and Responsibilities:
Generating and closing service tickets with clients.Providing support in the process of answering phone calls that come to the switchboard.Keeping updated on the latest developments in our applications, as well as technological advances, changes, and developments applicable to their functions and the industry, as they apply to their functions.Attending and participating as required in meetings, presentations, and professional development and training activities.Other tasks as necessary.
Work Contacts:
Internal Contacts:
Administrative ManagerProgrammersInformation SpecialistsIT SpecialistIT TechnicianLabInfo Administrative AssistantLeaders and employees of all departmentsPersonnel
External Contacts:
ClientsProspects or potential clientsSuppliersConsultantsIndependent contractors
Impact of the Position on the Organization:
If the tasks described above are not performed adequately, it could affect: the client's billing process causing delays in their daily operation, the normal flow of daily operations, the project work plan, and the quality of the excellent service required to be provided to clients.
Supervisory Responsibilities:
This position does not perform supervisory functions. Receives direct supervision from the LabInfo Administrative Manager and training, guidance, and/or direction from Programmers.
Academic Preparation:
Billing course for medical plans.
Professional Experience:
Minimum one year of experience in billing for health services and/or clinical laboratories.
Other Requirements:
Valid motor vehicle driver's license. Motor vehicle in condition to travel throughout the island of Puerto Rico.
Job Competencies:
Knowledge, skills, abilities, and aptitudes necessary to perform the position:
Extensive knowledge of coding manuals (ICD-9, ICD-10, and CPT)Excellent listening and verbal and written communication skills in Spanish and EnglishKnowledge of electronic billing modulesExcellent customer service skills, professional projection, and interpersonal relationshipsGood organizational, prioritization, coordination, and time management skillsGood teamwork skillsGood skills to work under pressureAbility to handle multiple tasks simultaneously and meet deadlinesAvailability to work holidays, weekends, and extended hours as necessaryAvailability to travel throughout the island of Puerto RicoAbility to impart instructions and transmit knowledge effectivelyAbility to exercise discretion and confidentialityExcellent emotional managementExtensive knowledge of Microsoft Windows applications, including Word, Excel, PowerPoint, and Outlook
Physical Demands:
Physical demands:
Short timeModerate timeMost of the time
Work Equipment:
Files, computer (keyboard and mouse), calculator, telephone, photocopier, fax machine, and general office supplies (e.g., paper, pens, envelopes, folders, etc.).
Environment:
Closed office with air conditioning and moderately cold temperature or the interior of your motor vehicle.
Disclaimer Clause:
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.
“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”
"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."
"EEO/Affirmative Action for Veterans/Workers with Disabilities”
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B

Sales Consultant

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 14/05/2025

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Job DescriptionJob DescriptionJOB DESCRIPTIONJOB TITLE: SALES CONSULTA... Read More

Job DescriptionJob Description
JOB DESCRIPTION

JOB TITLE: SALES CONSULTANT, PATIENT CARE SOLUTIONS (PCS)
DEPARTMENT / UNIT: SALES / HOSPITAL
IMMEDIATE SUPERVISOR: SALES DIRECTOR
CLASSIFICATION: EXEMPT
NATURE OF THE POSITION
This position is responsible for creating, attending to, and maintaining a productive client portfolio within the hospital segment. Promote, present, and sell "patient care solutions" products within the assigned territory. Define sales strategies aimed at developing new business opportunities to help the organization increase its market presence.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Schedule a weekly work agenda based on assigned objectives, including visits to clients and prospects within the assigned segment.Conduct presentations and demonstrations of "patient care solutions" equipment using strategies that help ensure the sale.Sell "patient care solutions" equipment and supplies to existing and potential clients within the assigned territory.Identify new business opportunities within the established territory to increase the company's sales.Perform sales analysis of existing clients to identify development opportunities.Consistently meet the monthly quota plan as defined.Provide technical and commercial advice to the client during the sales process to identify the client's specific needs.Prepare and submit quotations to clients or prospects according to the terms and conditions determined by the company.Have extensive knowledge of the properties of competitors' products and equipment to establish effective sales and marketing strategies.Define strategies that help create, maintain, and strengthen commercial relationships with clients.Make courtesy visits during and after the equipment installation process.Support cultural transformations, seek continuous improvement, and exemplify through performance and conduct the philosophy of efficiency culture, Bio-Nuclear values, and the principles of the highest quality internal and external customer service.
INCIDENTAL DUTIES AND RESPONSIBILITIES
Prepare sales forecasts for the subsequent fiscal year for final evaluation by the Sales Director.Provide excellent service to all clients.Complete weekly sales reports and/or as frequently as required.Support the management of overdue invoice collections.Attend corporate events aimed at maintaining commercial relationships with clients, as required.Other tasks as necessary.

ACADEMIC PREPARATION
Bachelor's degree in Business Administration or a related field and experience specified in item number 1 under "Professional Experience," orUniversity studies in Business Administration or a related field and experience specified in item number 2 under "Professional Experience."
PROFESSIONAL EXPERIENCE
Minimum of two years of experience in sales of "patient care solutions" or similar technology equipment.Minimum of five years of experience in sales of "patient care solutions" or similar technology equipment.
OTHER REQUIREMENTS
Valid driver's license.
JOB COMPETENCIES
KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES NECESSARY TO PERFORM THE JOB
Excellent customer service skillsExcellent verbal and written communication skills in SpanishGood understanding of the English languageAbility to relate to people at all hierarchical levelsExcellent presentation skills and public speaking abilityKnowledge in sales and marketing techniquesAbility to assess risksDecision-making abilityAbility to persuade and negotiateAbility to identify customer needsAbility to manage conflictsAbility to work in a teamAbility to work under pressureAbility to set prioritiesAvailability to work on holidays, weekends, and irregular hoursAbility to handle multiple tasks simultaneously and meet deadlinesAbility to stay updated on the latest market trendsAbility to professionally follow up, complete tasks, and achieve expected results with minimal supervisionGood emotional managementProficiency in Windows applications (Word, Excel, PowerPoint, Outlook)
DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”

"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."

EEO/Affirmative Action for Veterans/Workers with Disabilities.
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B

Service Coordinator

Bio Nuclear of Puerto Rico

full_time - 00924
Posted: 08/05/2025

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Job DescriptionJob DescriptionGENERAL JOB INFORMATIONJOB TITLE: Servic... Read More

Job DescriptionJob Description
GENERAL JOB INFORMATION
JOB TITLE: Service Sales Coordinator
DEPARTMENT / DIVISION: Hospital Division
IMMEDIATE SUPERVISOR: Hospital Division Manager
CLASSIFICATION: Non-Exempt
JOB NATURE: Coordinate service contract management for the Division's clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Attend to daily client communications, such as phone calls, text messages, and emails requesting service contracts.Create and maintain an updated list of hospitals and clinics in Puerto Rico.Establish and maintain communication with clients as necessary to obtain the required data to issue quotes for service contracts.Provide structured follow-up for the preparation of service quotes, including but not limited to: a. Outline the plan with specific steps and flowchart for orderly follow-up under the guidance of the Division Manager. b. Record all interactions, progress, and results in the Salesforce system. c. Regularly review client responses after sending quotes to ensure no pending responses and collaborate to achieve objectives. d. Maintain constant and clear communication with clients and the team to update on the status of quotes and contracts.Monitor reports of installations, maintenance, and repairs outside contracts to identify service contract opportunities.Monitor performance indicators to identify areas for improvement and adjust strategies as necessary. This includes, but is not limited to, monitoring how many quotes are submitted versus how many result in contracts.Enter identified service opportunities, sales leads, follow-up calls, and their results into the Salesforce system.Share identified sales leads with Sales professionals from the Division or from the Diagnostic Sales and Specialized Sales departments, as appropriate.Administer the client satisfaction survey regarding the Division's services. Additionally, tabulate results and issue associated reports as established.Perform administrative tasks in support of the Division team. These include but are not limited to: generating and answering phone calls, taking and referring messages, making copies, digitizing and filing documents, distributing and handling correspondence, conducting internet and/or supplier information searches, among others.Invoice services for patient care equipment work, send them to clients via email or physical document as appropriate, and keep the Credit and Accounts Receivable unit of the Finance department informed.Ensure that interactions with clients are professional, friendly, and helpful at all times.Consistently comply with the quality, time, response, and execution parameters established in the Division.Actively contribute to maintaining the company's mission and achieving its vision; exemplify the efficiency culture philosophy, Bionuclear values, and principles of high-quality internal and external customer service through performance and conduct.
INCIDENTAL DUTIES AND RESPONSIBILITIES
Perform the tasks of the Service Coordinator in their absence or support, as required. These include but are not limited to: a. Coordinate installation, maintenance, and/or repair services for patient care equipment, considering aspects such as contracts, distances, training, and technical availability. b. Communicate with clients as necessary after service requests to obtain complete information about the equipment problem and/or to obtain the required data to issue quotes for service contracts. c. Enter service call information into Salesforce to assign the case to the available Service Technician. d. Coordinate preventive maintenance (PM) with clients and schedule in Salesforce. e. Prepare parts orders and send them to the Purchasing department group in Outlook for processing. f. Coordinate the availability of Service Technicians and dates with the relevant employee from the Project Management department for new installations. g. Coordinate the pickup, movement, or relocation of equipment. h. Prepare parts orders as requested by Service Technicians using the "Parts Requisition" form.Cover the main reception to support the Administration department during the Receptionist's meal period or as needed.Coordinate and/or attend meetings, training activities, professional development, conventions, and training sessions as required.Seek continuous improvement in daily tasks and delegated projects in accordance with the principles of the "Lean" work model.Other tasks as necessary.
ACADEMIC PREPARATION
High school graduate and two years of university or a technical course.
PROFESSIONAL EXPERIENCE
Minimum of one year of experience in customer service.

JOB COMPETENCIES KNOWLEDGE, SKILLS, ABILITIES, AND APTITUDES REQUIRED FOR THE POSITION:
Extensive proficiency in:
Microsoft Windows applications: Word, Excel, PowerPoint, OutlookExcellent verbal and written communication skills in English and SpanishAbility to relate to people at all hierarchical levelsAbility to identify and set prioritiesAbility to detect errors or omissionsAbility to perform effective and precise coordination, ensuring timely synchronization in dynamic and challenging environments, considering and integrating various elements and factorsExcellent customer service skills and professional projectionAbility to work in a teamAbility to work under pressureAvailability to work irregular hours and overtimeAbility to handle multiple tasks simultaneously and achieve expected resultsAbility to complete tasks and goals with minimal supervisionGood emotional management and excellent interpersonal relationships

DISCLAIMER CLAUSE
The information contained herein summarizes the general nature of the competencies and the degree of complexity of the functions established for the personnel performing this position. Its content should not be interpreted as an exhaustive inventory of all the functions, tasks, and responsibilities of the position. Other tasks may be added or existing ones may be modified as stipulated by the company.

We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”

"Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status."

EEO/Affirmative Action for Veterans/Workers with Disabilities.
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