Job DescriptionJob DescriptionBenefits:
Bonus based on performanceCompetitive salaryPaid time offTraining & development
Position SummaryThe Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:
50% Technical Design / Pre-Sales Engineering30% Account Management / Client Retention20% Solution Selling / Deal Development
The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.
Key ResponsibilitiesI. Technical Solution Architecture (50%)
Conduct walkthroughs and technical assessmentsDesign Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillancePrepare scopes of work, risers, BOMs, diagramsStandardize classroom AV and security packagesSupport RFP responsesWork with operations on design handoff and feasibility
II. Account Ownership (30%)
Serve as the single point of contact for assigned accountsMaintain long-term relationships with IT directors, principals, and facilities teamsConduct quarterly reviews, check-ins, and site evaluationsTrack project progress and coordinate resolutions (non-technical)Ensure client satisfaction and build trust
III. Solution Selling (20%)
Identify new needs, expansions, and upgradesPresent solutions in clear, simple languageAssist with pricing, proposals, and technical quotingInfluence decision-making with expert-level knowledgeDrive revenue from assigned accounts
Ideal Candidate ProfileThis hybrid role requires:
Strong technical background
AV systemsStructured cablingSurveillance and access controlNetworking principlesTIA/BICSI standards
Strong client-facing soft skills
PresentingDocumentingManaging expectationsNegotiatingEducating school staff
Experience in one of these roles:
Lead Technician ready for a commercial-facing rolePre-Sales Engineer wanting account ownershipSolutions Architect wanting more client engagementTechnical Account Manager from an AV/security integrator
KPIsAccuracy of designsAccount retentionRevenue growth from existing accountsCustomer satisfaction (CSAT)Low rate of change ordersPipeline won with TAM involvement
Compensation Strategy (Competitive for Houston Market)Base Salary - competitive base salary based on depending on certifications + experience
Commission - Tiered commission structure based on Gross Profit
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