Big Night Entertainment Group is seeking a driven, hospitality-focused Hourly Supervisor to support management across some of the best restaurants and live music venues in New England. This is a great opportunity for an ambitious front-of-house professional to gain experience across multiple Big Night venues, grow within the organization, and be part of a team that sets the standard for dining and live entertainment in the region. Internal candidates are encouraged to apply.
As an Hourly Supervisor, a typical day might include the following:
* Supervising staff and addressing operational and guest-related matters in support of management
* Performing opening duties: assigning server sections, adjusting floor plans, assisting with staff pre-shift meeting, and ensuring venue readiness
* Performing closing duties: completing walkthroughs, recording nightly cash-outs, submitting required reports, and securing the venue
* Upholding service standards and company policies across all team members
* Monitoring inventory levels and communicating needs to management. Assisting with monthly inventory process
* Identifying and communicating opportunities to improve efficiency, service, and sales
* Maintaining a safe, clean, and compliant environment per sanitation, health, and security standards
* Other duties as assigned
This job might be for you if you demonstrate the following abilities and meet the following qualifications:
* 1+ years in a full-service, high-volume food and beverage environment; upscale, nightlife, or live music experience preferred
* Strong guest service skills with the ability to handle concerns professionally
* Proven ability to lead teams in a fast-paced setting
* Solid communication, problem-solving, and organizational skills
* Familiarity with POS systems and basic scheduling or inventory processes a plus
* Must pass Big Night Entertainment Group background check requirements
* High school diploma required
* Available evenings, weekends, and holidays
Physical Requirements
* Must be able to lift up to 30 lbs, stand for extended periods, and thrive in a high-energy environment
* Non-traditional hours, including evenings, weekends, and holidays, are standard for this role
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