Job DescriptionJob Description
PickleRage New Rochelle
Position: Front Desk Lead
Location: New Rochelle
Pay Rate: $22.00 per hour
Schedule: Up to 30 hours per week, including evenings, weekends, and holidays as needed
Position Overview
PickleRage New Rochelle is seeking an energetic, outgoing, and highly motivated Front Desk Lead to help create an exceptional experience for members and guests. This role is ideal for someone who enjoys working in a fast-paced, community-focused environment and has a passion for customer service, sales, and racquet sports.
The Front Desk Lead will oversee daily front desk operations, support membership growth, assist with staff leadership, and help ensure the club operates smoothly and professionally.
Key Responsibilities
Deliver a welcoming and high-energy experience to all members and guestsLead by example in customer service, professionalism, and hospitalityDrive membership sales, program registrations, and event participationConduct club tours and explain membership options confidentlyAssist with onboarding and training front desk team membersManage court reservations, check-ins, phone inquiries, and schedulingHandle member questions and resolve concerns professionallySupport club programming, leagues, clinics, tournaments, and special eventsMaintain cleanliness and organization of front desk and lobby areasCommunicate effectively with management regarding daily operations and member feedbackHelp promote club events and initiatives both in-person and through community outreach
Qualifications
Pickleball and/or racquet sports experience strongly preferredPrevious front desk, hospitality, retail, fitness, or customer service experience requiredSales experience required, especially in memberships, retail, hospitality, or service industriesOutgoing, positive, and team-oriented personalityStrong communication and interpersonal skillsComfortable working in a fast-paced environmentAbility to multitask and problem-solve effectivelyBasic computer and scheduling software proficiencyReliable transportation and dependable attendance
Preferred Traits
Passion for building community and engaging with peopleSelf-motivated with leadership potentialOrganized and detail-orientedComfortable initiating conversations and promoting membershipsAbility to create a fun and energetic club atmosphere
Physical Requirements
Ability to play pickleball with guests/members of all levelsAbility to lift up to 25 pounds occasionallyAbility to move throughout the facility during shifts
Benefits
Competitive hourly payComplimentary or discounted club accessOpportunity for growth within PickleRageFun, team-oriented work environmentOpportunity to be part of a growing pickleball community
How to Apply
Interested candidates should submit a resume to sgraves@picklerage.com and a brief introduction outlining their customer service, sales, and pickleball/racquet sports experience.
About Us:PickleRage New Rochelle is a premier pickleball facility serving the New Rochelle, NY community.
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