Job DescriptionJob DescriptionBenefits/PerksCompetitive CompensationPaid Time OffCareer Growth OpportunitiesJob SummaryWe are seeking an experienced Operations Manager to join a small credit union. In this role, you will optimize the operational systems and customer service processes of the credit union, maximizing efficiency and profitability while remaining compliant with all legal and regulatory requirements. The ideal candidate must have excellent customer service, communication and leadership skills. A deep understanding of credit union products, services credit union culture, financial principles, and a proven track record as an Operations Manager in a financial institution.
Responsibilities Oversee all customer service and operational aspects of a small credit unionCreate operational goals and objectives. Resolve operations and customer service related issues.Implement systems, processes, and procedures to increase efficiency and profitabilityEnsure the organization is compliant with all applicable legal and regulatory requirementsSet and monitor key performance indicatorsQualificationsMinimum of 5 Years Credit Union experience Previous experience as an Operations Manager is preferredDeep understanding of credit unions and operations managementAbility to analyze, sell and cross sell products and services financial data and create budgets and financial forecastsExcellent verbal and written communicationKnowledge of sound business practices and financial principles
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