When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Position Summary:Under the direct supervision of the Registered Nurse, the Patient Care Associate provides direct patient care and environmental support to facilitate patient and staff safety.
Principal Duties and Essential Functions:Assists the registered nurse in the functional care of patients, ensuring efficient and patient centered care is delivered appropriate to the developmental level of the patient population.Collects, records, or communicates pertinent clinical data to the supervising nurse.Transports or accompanies patients as necessary to other areas of the hospital.Assists in patient teaching.Communicates any changes in patient status immediately to supervising nurse.Documents routine parameters of care per standard and records name and title.Performs and documents patient admission, transfer, and discharge tasks as requested by nurse.Maintains patient/ family confidentiality at all times.Responds to patient/ family requests promptly, seeking assistance as needed.Performs and remains competent in skills.Acts as a constant observer when requested.Coordinates and facilitates all intra and interdepartmental patient activities.Organizes patient flow on the unit.Participates in scheduling of secretarial staffOrganizes and accurately maintains the unit census/assignment log book and patient board.Communicates patient information or changes affecting the unit to the appropriate personnel.Maintains patient medical record complete from admission to discharge.Communicates to appropriate departments, patient admission, discharge, or transfer.Performs several office clerical duties.Job RequirementsEducation: HS degree minimum required
Licensure/Certification/Registration: American Heart Association Heartsaver or BLS required
Required Work Experience: 1 year of Nursing Assistant experience required, hospital experience preferred.
Pay Range: $20.00 - $26.92
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Equal Opportunity Employer/Veterans/Disabled Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
WE CARE by fostering the wellbeing of a health-focused workplace that supports work-life balance, empathy in understanding others' perspectives, collaboration for extraordinary results, accountability to achieve collective goals, respect for diversity and inclusiveness, and equity by ensuring everyone has the opportunity to reach their full potential.
Job Description:
If you are a care taker at heart, consider joining the Beverly Hospital team as a Nursing Assistant under the supervision of a Registered Nurse, you will provide basic patient care activities in providing for the personal needs, comfort and safety of your patients.
Position Summary: The Patient Care Technician will provide basic care activities and provide personal needs, comfort and safety of your patient. The Nursing Assistant assists with the delivery of patient care under the direction of the Registered Nurse. The primary responsibility will be focus on performing technical, therapeutic, administrative tasks and procedures for which they have been trained. The Nursing Assistant must demonstrate the ability and willingness to participate in a patient care team as a multi-skilled caregiver responsible for quality of own work and remain flexible in response to change.
Examples of tasks to be completed:
Vital SignsHeight and WeightOxygen SaturationReporting all unusual observations to the nurseCollecting various specimens for analysisRecording and measuring intake and outputProviding patient with personal care and assisting with daily activitiesPerforming basic clinical procedures independently or under the supervision of the RNProvide nutritional needs including assisting and ordering room service, setting up meal trays and feeding.Education/Experience:
High School Diploma or equivalent requiredAbility to read/write and perform basic 4 function mathDesire to help people and/or have aspirations of becoming a healthcare professionalBasic computer skills (preferred)Medical terminology (preferred)Basic Life Support certification (BLS) required within 90 days of hire.Certification/License: CNA Certification preferred but not required upon hire
** Every other weekend/ every other holiday required
Beverly Hospital promotes the culture and philosophy which enables employees to give and receive the best of care. You can become a part of the team that achieves this success through our CREATE values of Community, Respect, Excellence, Accountability, Teamwork and Empathy.
Pay Range:
$19.50 - $26.24
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
We're excited to welcome a Medical Assistant to our OBGYN team! Our team supports three convenient locationsDuxbury, Plymouth, and Sandwichoffering flexibility and a strong sense of community across our practices. We value diverse clinical backgrounds and encourage applicants with experience as EMTs, CNAs/LNAs, Medical Assistants, or Phlebotomists to apply. If you're looking to grow in a supportive outpatient setting, this could be an excellent opportunity. Our OBGYN offices operate Monday through Friday, 8:00 AM to 5:00 PM, providing a predictable, balanced schedule for both patients and staff. We also offer competitive compensation and a comprehensive benefits package.
The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager.
Primary Responsibilities:Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care.Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (certified MAs only), and assisting during routine procedures.Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching.Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access.Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing.Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications.Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information(PHI) is only used for purposes of patient TPO (treatment, payment, and operations).Required Qualifications:High School diploma or GED required. Bachelor's degree in Health Science preferred.License Medical Assistant Certificate preferred., or Registration Certified Nursing Assistant preferred., or Certificate 1 EMT Basic License preferred., or Certificate 2 Phlebotomy Certificate preferred.0-1 years related work experience required.Demonstrated Medical Assistant (MA) competencies within one year of hire.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Competencies:Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal:Birth to 6 months, Youth: 6 months to 16 years, Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 - over.Social/Environmental Requirements: Work requires close attention to task for work to be accurately completed. Intermittent breaks during the work day do not compromise the work. Work routine is fairly consistent, but employee needs to be able to use judgment to respond to events several times a week. Potential exposure to adverse environmental conditionso Daily: Protective equipment required(Respirator,earplugs,mask,gloves,eyewear etc), Potential exposure to infectious diseases and/or airborne pathogens, Potential exposure to infectious diseases and/or bloodborne pathogens.Health Care Status: HCW1: Regular, day-to-day contact; both face-to-face and hands-on (having close contact within three feet for at least five minutes). Examples: physicians, clinical nurses, phlebotomist, medical assistants, PFT tech, and x-ray tech.- Health Care Worker Status may vary by departmentSensory Requirements: Close work (paperwork, visual examination), Color vision/perception, Visual clarity Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager.
Job Description:Primary Responsibilities:
Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care.Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates medication and allergy lists, reviews screening questions (i.e. PHQ-9), acts as liaison between patient and practice staff to ensure optimal flow and service delivery.Communicates clearly with patient and team: provides hand-off to provider entering the exam room (e.g., reason for the visit, abnormal vitals, patient stories).Performs medical assisting duties under proper supervision, which may include, but are not limited to: obtaining accurate vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (for Medical Assistant who has graduated from an accredited MA program only), and assisting during routine procedures.Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, both electronically and in person. Identifies, addresses, and conducts outreach to patients with health maintenance or chronic disease management needs. Assists with related data gathering and basic health coaching.Monitors, orders, and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked, and within expiration dates. Adheres to control standards. Maintains an unobstructed area for patient access.Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during the visit as they are completed to ensure proper billing.Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals and pre-certifications.Identifies OSHA compliance issues. Ensures patient safety practices to prevent/eliminate risk of patient harm. Promptly reports adverse patient events and near misses. Ensures that Patient Health Information (PHI) is only used for purposes of patient TPO (treatment, payment, and operations).Required Qualifications:
High School diploma or GED required.Minimum of 6 months clinical classroom.Preferred Qualifications
0-1 years related work experience or customer service related experience in any field.Graduate from BILH Primary Care Clinical Assistant Training program preferred, or EMT Basic License preferred, or Phlebotomy Certificate preferred or, other healthcare training preferred.Pay Range:
$21.00 - $28.26
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
About the Role:The Medical Assistant provides high-quality, hands-on patient care within a collaborative, team-based primary care setting. This role supports both clinical and administrative operations to ensure an efficient and positive experience for patients and care teams at BILH Mt. Auburn Pulmonary team.
What You'll Do:- Deliver direct patient care with a focus on quality, safety, and compassion working closely with providers and care team members in a team-based care model
- Support smooth daily clinical and administrative practice operations
- Help create a welcoming, respectful, and patient-centered environment
What You Bring:- Ability to work effectively with individuals from diverse backgrounds
- Respect for the beliefs, values, and perspectives of all patients and team members
- Commitment to teamwork, professionalism, and high-quality patient care
Essential Responsibilities:Patient Care & Team Collaboration:
Build strong, empathetic relationships with patients, families, and colleagues to support high-quality patient care and contribute to BILH Primary Care Mt. Auburn Pulmonary team practice and organizational goalsCollaborate closely with the care team to support coordinated, patient-centered carePatient Visit Support:
Assist patients throughout their visit, ensuring smooth and timely flowCommunicate delays promptly to patients and providersEngage patients regarding visit reasons and update medication and allergy listsReview screening tools (e.g., PHQ-9)Serve as a liaison between patients and practice staff to support efficient service deliveryClear Communication:
Communicate effectively with patients and care teamsProvide clear handoffs to providers entering the exam room, including visit reason, abnormal vital signs, and relevant patient informationClinical Duties:
Perform medical assisting responsibilities under appropriate supervision, including but not limited to:Accurate vital signs, height, and weight measurementsEKGs, point-of-care testing, phlebotomyAdministering immunizations (Certified Medical Assistants only)Assisting with routine proceduresClinical Operations & Supplies:
Monitor, order, and maintain medical equipment and suppliesEnsure equipment is clean, sterilized, stocked, and within expiration datesFollow infection control standards and maintain safe, unobstructed patient spacesDocumentation & EHR:
Use the electronic health record (Epic) to queue prescription renewals and enter new medications for licensed provider reviewEnter or scribe clinician-directed orders for tests, services, or appointmentsDocument visit tasks accurately and in real time to ensure appropriate billingScheduling & Insurance:
Schedule diagnostic and lab tests while accommodating patient and provider needsVerify insurance coverage, including referrals, prior authorizations, and pre-certificationsRequired Qualifications:High School Diploma or GED required; Bachelor's degree in Health Science preferredOne of the following preferred:Medical Assistant CertificateCertified Nursing Assistant registrationEMT-Basic licensePhlebotomy Certificate01 years of related work experience requiredDemonstrated Medical Assistant competencies within one year of hireBasic computer skills and ability to navigate web-based applicationsPreferred Qualifications:Certified Medical Assistant (CMA)Pay Range: $21.00 - $28.26
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Description:Essential Responsibilities:
Perform venipunctures, including blood culture collection, and fingersticks ensuring proper ID/labeling of specimens and using vein preservation techniques.Perform and report bleeding times according to standard operating procedures.Ensure adequate stocking of supplies and report needs to phlebotomy leaders.Transports specimen from site of collection to site of testing.Participates in laboratory programs for QA, competency, mandatory training and continuing education.Required Qualifications:High School diploma or GED required.Registration preferred: ASCP Registered, Certificate 1 preferred: NCA Certification0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Competencies:Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job:Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Pay Range:
$22.00 - $29.61
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
Essential Responsibilities:
The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively.Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee.Greets patients and serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately.Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood pressure, pulse and temperature, performs EKGs, injections and/or phlebotomy, and assists providers. Performs departmental screening, lab tests and specimen collection. Implements quality control standards.Assists with procuring medical records. Ensures patient records and relevant documents filed in the record have appropriate patient identification. Adds new medications to patient record in EMR system. Assemble records according to BIDHC/APG policy and handle requests for patient information according to established guidelines.Required Qualifications:
High School diploma or GED required.Certificate 1 Medical Assistant Certificate required.1-3 years related work experience required.Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.Preferred Qualifications:
1-3 years of experience as a Medical Assistant in a primary care setting.Competencies:
Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Age Based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Neonatal: Birth to 6 months, Youth: 6 months to 16 years, Young Adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.
Physical Nature of the Job: Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Phlebotomists under supervision perform venipuncture, fingersticks, and bleeding times on all patients at the BIDMC. This person obtains patient identification and maintains vein preservation and specimen labeling procedures. A Phlebotomist transports routine and STAT specimens to appropriate laboratories. Training and supply maintenance and ordering are assignments for Phlebotomists. The phlebotomist maintains excellent working relationships with internal and external clients. They are integral to the provision of excellent laboratory service.
Essential Responsibilities:
Perform venipunctures, including blood culture collection, and fingersticks ensuring proper ID/labeling of specimens and using vein preservation techniques.Perform and report bleeding times according to standard operating procedures.Ensure adequate stocking of supplies and report needs to phlebotomy leaders.Transports specimen from site of collection to site of testing.Participates in laboratory programs for QA, competency, mandatory training and continuing education.Required Qualifications:
High School diploma or GED required.Registration preferred: ASCP Registered, Certificate 1 preferred: NCA Certification0-1 years related work experience required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.Competencies:
Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.Physical Nature of the Job: Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus
Pay Range:
$22.00 - $29.61
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.Equal Opportunity Employer/Veterans/Disabled Read LessWhen you join the growing Beth Israel Lahey Health team, you're not just taking a job, you're making a difference in people's lives.
The Medical Assistant supports the delivery of safe, high-quality, and empathetic care across ambulatory settings. Under the supervision of licensed providers or clinical overseers, the MA performs direct patient care, assists with clinical operations, and supports care coordination all while helping ensure a smooth and efficient daily workflow.
Essential Duties & Responsibilities
I. Clinical Considerations and Decision Making: Ways in which the MA comes to understand the problems, issues or concerns of patients/families, to attend to relevant/critical information and to respond in concerned and involved ways.
A. Accountable for providing safe patient care by demonstrating organizational skills that maintain and coordinate safe delivery of quality care for assigned patients/families.
B. Participates in a culturally competent plan of care that identifies patient problems, expected outcomes, and addresses preventative measures.
C. Delivers care that is specific to the age of the patient.
D. Cares for patients as delegated by the provider, RN or LPN within scope of practice and competence.
E. Contributes information provided by the patient or family for the assessment of health status.
F. Evaluates outcomes of interventions within their scope and follows directions on a modified plan of care.
II. Collaborative Relationship: Collaborates, cooperates, and communicates with other health care personnel to ensure quality and continuity of care.
A. Establishes collaborative relationships with nurses, physicians, other colleagues, patients and families.
B. Participates in and supports the educational plan for patient and family.
III. Clinical Guidance: The MA, within the scope of his/her practice and department specific skills, is responsible for the nature and quality of care they provide for patients.
A. Demonstrates appropriate behavior by adhering to unit policies and procedures and practice guidelines specific to the setting.
B. Demonstrates the ability to provide and maintain patient safety in the environment of care.
C. Demonstrates skills as a responsive and supportive team member.
D. Demonstrates ability to fulfill role in regulatory compliance and readiness.
Clinical/Direct patient care (The procedures performed may vary from practice to practice based on specialties, department's staffing model and/or patient population.)
Greets, identifies, transports and/or escorts patients to exam room.
Accurately obtains all elements of the MA rooming standards. Documents data in Electronic Health Record (EHR.) Reports findings as needed to provider. Using the Pended Order workflow, pends orders as needed for provider signature.
Prepares patient for examination:
o Asks patient for and documents chief complaint, symptoms, and duration of symptoms in EHR
o Obtains history and reviews medication list. Asks patient if they need any medication refills and queues refills in EHR.
o Documents all drug and other allergies
o Documents smoking history
o Takes vital signs (Height, Weight, Blood Pressure, Pulse, Respiration, Temperature)
o Observes patient, documents and reports findings to provider.
o Alerts the provider when patient is ready and communicates pertinent clinical information
o Notifies provider of an abnormal vital signs, elevated pain scores or safety concerns.
Assists the provider with the patient visit and care as required:
o Prepares special equipment, instruments and supplies as needed.
o Provides instructions to patient regarding any diagnostic test and procedure after they have been educated by the provider.
o Prepares and labels specimens obtained by the MA or the provider for transport based on the Labeling Policy. Tests specimens as necessary and according to proper procedure. Specimens may include, but not limited to: Blood (phlebotomy) Clean-voided urine Finger stick blood sugar tests Stool for occult blood Rapid strep testing UCGs (pregnancy tests) Urine for microalbumin Glycohemoglobin A1C Protime Assists with throat cultures, PAP smears, wound cultures, biopsies, and joint injections
o Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing according to departmental standards
o Assists with wound care
o Assists with other testing, in accordance with medical assistance training
o Assists provider with minor procedures
o Documents testing/results per practice protocol
o Administers immunizations based on written provider orders (as allowed by the practice license.)
o Administers injections based on written provider orders (as allowed by the practice license.)
o Follows department procedures related to access to non-controlled medications, such as IV solutions and vaccines, when granted access to these medications as part of the job functions.
o Performs Phlebotomy procedures (back up to phlebotomist) (drawing of blood, spinning of bloods)
Clinical and Quality/Improvement Competency
o Meets expectations and maintains competencies of new hire orientation skills checklist, annual competency verification and participates in education programs provided.
o Is alert to Quality Improvement and CQI issues as well as to unsafe working conditions. Notifies manager of concerns. Participates in unit based QI activities and is familiar with unit measurement data.
Non-Clinical/Indirect patient care
Pre-visit planning
o Organizes and prioritizes daily work to ensure patient needs are met and provider schedules run efficiently.
o Participates in huddles to anticipate, understand and address the daily needs of our patients and providers to ensure proper workflow.
o Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.
o Prepares supportive documentation for scheduled appointments/procedures
o Reviews record for completeness before appointment and update as appropriate
o Inserts the required forms per procedure and department protocol
o Follows up with patient or specialist to ensure patient care plans since last appointment were followed and results are available for physician review
o Confirms that lab and other ancillary tests are performed and results documented
Post visit work
o Enters charges and reviews patient record for billing accuracy performing quality checks on ICD-10 and CPT codes and other related information in order to streamline the billing process per practice protocols.
o Assists the providers with work outside the visit related to managing a panel of patients.
o Partners with patient and family in supporting patients' short and long term goals.
o Supports care coordination for identified patients across the continuum in collaboration with provider and community agencies
o Performs designated tasks related to tracking test results and may communicate normal lab and imaging test results, either written or verbally as directed by provider.
o Provides and reviews instructions to patient regarding any diagnostic test and procedures. Provides patient with written education materials and diagnostic prep as needed.
o Serves as a liaison with patients, families to physicians, case managers, 3rd party payers, et al.
o Reviews, manages and enters registry health data for identified patient populations
o Monitors patient progress by utilization of disease specific registries to proactively reach out to patients to meet their health care goals.
Assists in the maintenance of the EMR
o Scans miscellaneous loose reports into the EMR
Ensures exam rooms, supplies and equipment are maintained/stocked
o Prepares equipment and packages to be sent for sterilization following site protocol
o Maintains appropriate supplies and linen.
o Prepares orders for routine medical supplies. Monitors expiration dates and rotates inventory.
o Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment.
o Cleans and prepares the exam room and other patient areas between patients.
Communication
o Manages provider InBasket folders per department standards, including lab/test tracking and referrals.
o Reviews faxes, letters, forms, etc. and completes as much necessary information within scope before handing off to provider.
o Receives patient messages and reviews with provider.
Administrative Support
o Provides back up or periodic administrative assistance to the practice as needed, including but not limited to Answers provider phone calls and routes to appropriate
Read LessWhen you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job DescriptionProvides patient services including greeting, check-in, scheduling and medical assisting while delivering excellent service and contributing to the smooth flow of practice operations. Reports to the manager with input from assigned physicians, nurses or other health care providers.
Essential ResponsibilitiesCommunicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.Takes complete and accurate information from patients/callers, prioritizes information and facilitates communication of information to providers.Prepares schedules, patient charts and other documents as needed in accordance with quality standards. Maintains patient confidentiality at all times, whether by phone, discussion with providers or distribution of patient information by e-mail, fax, etc.Performs check-in, registration, and verification of demographic and fiscal information utilizing a computer system.Enters data from visit tickets and ensures that information is complete, accurate and timely to facilitate the billing process.Collects copayments following standards for managing copayment processes. Directs patients at time of check in.Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Inputs patient insurance and managed care plans, including prior authorizations, referrals, and pre-certifications. Explains processes as needed to help patients meet their needs and insurance requirements.Verifies patient schedule to assure patient was seen and enters billing tickets into system.Required QualificationsHigh School diploma or GED required.Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.Preferred QualificationsPhlebotomy certificateCompetenciesWritten Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Age based Competencies: Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.Physical Nature of the Job: Heavy work: Exerting up to 100 pounds of force occasionally and/or 50 pounds of force frequently. Work is physically demanding and requires extended periods of standing and/or moving.
Pay Range: $21.00 - $28.26
The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Beth Israel Lahey Health Vaccination PolicyAs a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
Join Our TeamMore than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled Read Less